I couldn't understand though the speaker. My hamburger and fries were cold the drive thru wasn't very friendly. I won't be returning.

How hard is it to put six items into a bag that was ordered instead of giving me just three of what I ordered? When I pull up to the drive up window, he asks me in Spanish. What did I want? I told him in English what I wanted he continued to speak to me in Spanish. Finally after waiting 10-12 minutes in line, he finally said it in English. so I get up to the drive up window. He gives me the bag and I said is that everything and he said yes that's everything. What a piece of shit Jack-in-the-Box has become. read more

Jack in the Box - Didn't get chicken, tater melt Didn't get sourdough jack Didn't get bacon ultimatel - Fast Food Near Me - Freedom, California

We ordered a ultimate cheeseburger and a Croissant sandwich and they gave us a chicken sandwich and 3 tacos read more

Jack in the Box - Chicken Sandwhich Chicken Sandwich - Fast Food Near Me - Freedom, California

My eggs were perfect. It's the first time in all the years that I've been going there for 10 that they were not brown and kind of dried up. I'm really so enjoyed my breakfast. Thank you so much. Whoever was cooking this morning at 7:30. She did an awesome he did an awesome job. Thank you read more

This place has the worst customer service in Santa Cruz County. They purposely make you wait forever, even if your the only car in the drive through. Then they laugh about it when you let them know. ​just unbelievable! read more

I honestly cannot believe this is even open. I went in today and witnessed how an employee grabbed a piece of chicken with he's hands, no gloves or tongs. Every single employee's uniformed was soo old and dirty, floors were sticky . Very horrible place! I threw my food out & was honestly disgusted. I'm not exaggerating but a gas station's bathroom is cleaner than this place. Never again will I spend time nor money in that trashy "restaurant " Health Department should seriously take a trip to this location. read more

I ordered 2 egg & cheese breakfast bagels and they gave them to me all smashed up. Don't understand why the employees do this to our food. I suggest that if they are not happy working there, they should find something else to do. The food is already expensive and to revive your food smashed up is not ok read more

Food is good, but one problem the service is so slow they take 10 minutes to take your order... Like not everyone has all day

The ladies that work here in the morning are super RUDE!! Even my 9 year old son that was with me noticed it! If you hate what you do go work elsewhere! Don't project your miserable lives onto others!! I'll never be returning here. read more

The customer service is so appallingly bad that if I'm hungry and they are the only place open, I will wait to get home to eat. 3/3 times I've gone there I've been talked rudely to when ordering and upon pulling up to window treated with disrespect. How does the managers/supervisors allow this type of behavior. The food isn't too bad except the fries are always dried up and Luke warm. When ordering extras like cheese or extra veggies they will charge you but not put it in half the time. Green Valley has been slightly better than the Freedom. read more

I swear this Jack in the box location has your food bagged and ready to go right after you pay. AND they're all oddly cheerful. The drive thru guy sounds robotic though. When I first heard his voice through the speaker I was convinced it was a pre-recorded message or a robot I was communicating with. Then when I drove up to the window I realized it was an actual human being working the drive thru. I've never had a problem ordering something here, they always get the job done. I avoid going inside, prefer drive-thru for late night snacks. read more

Jack in the Box - The Chicken club combo. - Fast Food Near Me - Freedom, California

I have always chose this location over green valley location however after last visit I will not go back. Got my daughter a breakfast sandwich and to our surprise there was a short curly hair in her sandwich...how does that even happen!????????????? I was disgusted! read more

Jack in the Box - Pubic hair - Fast Food Near Me - Freedom, California

fyeee asf the homie work here he be hooking up the ranch food be busing when you high or sick read more

Jack in the Box - coffe fyeee asf - Fast Food Near Me - Freedom, California

That nigga Mauri deadass ignored me for like 5 minutes when I was trying to show him a video about what we were gonna do at the next party. Besides that the services seemed quick and efficient so no complaints about that, and the cinnamon rolls where very yummy. read more

This is the 4th time we've ordered from this location and the 4th time it's been lame. EVERY SINGLE TIME, they forget all the sauces. I ordered tacos, no sauce. I ordered chicken tenders, no bbq sauce, or ranch. I ordered a chicken sandwich, AGAIN NO SAUCE. The fries are always dry and soggy. Really disappointed and over this place. Will not be ordering from them again. read more

Why is your dining room CLOSED and you're suppose to be 24 hours today? Please change your hours online and on your door. False advertisement read more

Bruh lol. Night shift is lazy. Instead of just telling you "we dont have that right now" or "we're out" they'll just give u whatever they want to give u in its place. We asked for blue powerade on multiple separate occassions and were given grape soda in its place. this last time it happened we pointed it out and got told that the color purple was in fact, the color blue and that was their only "blue" drink. Lmao. Just say u dont have it? dont make me mad tryna argue about colors? At least ask me what id like instead. The grape soda is very obviously dark purple lol. read more

I clearly said " no cheese "she repeated after me said "no cheese " yet my sandwich has cheese. This wouldn't be a problem if I wasn't lactose. Poor costumer service. read more

Jack in the Box - Fast Food Near Me - Freedom, California

Now I know restaurants are trying their best to give the best service to their customers during this pandemic. Was there today pulled up to order though drive thru and waited and waited and waited and waited with no answer. Went ahead and made my self known and still nothing with a line behind I went ahead and just left to find out they were chatting it up with the person in front. Not cool read more

This place will surely disappoint anyone who loves Jack in the Box. It wasn't clean, the food was cold and no one seemed to care. It needs a serious deep cleaning inside. I didn't dare try their bathroom after seeing the dining room. At least three flies that I can see. Go somewhere else. read more

First of all great experience they were very friendly about the way they were talking to me and the waiting times was a little late but they definitely handled it well with a great experience overall good food read more

MUST READ 0 stars. I came to get a stacked grilled cheese munchie meal plus and extra stacked grilled cheese alone, the burgers were so shitty and cold plus i got attitude from the manager for correcting my order (had to go try twice to correct it ). The stacked grilled cheese burgers were not even cheesy. I asked for extra cheese hoping it would've been cheesy like any other jack but this jack just slapped two fucken slices of American cheese not even melted, I left frustrated at the customer service the manager gave me plus attitude about fixing my order when's it's their fault. For not melting the cheese on the burger and giving me a cold burger. It's not that hard be efficient with the customer service. read more

Only reason why I come here is because my mom likes to stop by here for something small but other than that I don't care for this place. The workers looks so absent minded when you walk in and don't even greet you. The soda machine NEVER has any ice so the worker don't care for your satisfaction just their "hard" working jobs. Would be ONE star but the dining area was actually clean so I give it TWO. Moving on... read more

Jack in the Box - Fast Food Near Me - Freedom, California

This place has trash service. Fries were cold, stale ass bun. They forgot my order of tacos. I literally gave them a call back to tell them how horrible this experience was. Seemed like they didn't care. Threw the food away. Waste of money. read more

I ordered 2 boxes of 10 mini churros in your 1700 Freedom Blvd, Freedom store and the employee gave me the worst customer service in my life she didn't tell me that they don't sell the regular 10 churros anymore so she tried to sell me 2 boxes of 5 each, she didn't listen, all she wants to do was trying to finish the transaction, I decided to go inside and talk to the manager but other 2 girls joined the bad apple and start screaming at me, they don't have respect or moral compass nor understand the relationship between customer and employee, the manager couldn't do much because the "girls" were unstoppable, please send someone to train this bad personnel because is evident there is a big lack of rules, training, and discipline. read more

Came at 4:45 am, drive thru sign was on and they were clearly open (theyre open 24 hours). I pull up to order and am immediately told by the female employee "Im not taking orders at the moment." read more

For 10/20/11- I went through the drive through and the lady was nice and very clear with my order. She asked, "Is the order correct on the screen?". That was nice to hear. Sometimes those screens are down or they're slow. And they got my order right... Nice job Jack-in-the-box! read more

Rude customer service u can hear them talking about u threw the drive threw window like u can't hear getting my order always wrong and never get my complete order read more

Have to start off by saying I am extremely disgusted at the madam that was taking orders in the drive through on Saturday may 30 at night. I have a hard time talking because of a recent surgery to my throat and my voice is very high pitch. I tried ordering a small snack, hoping it would be quick and as I started talking the lady said "speak right and stop playing these games or else I won't take your order and you will have to leave". Excuse me? I am not some child playing games can I not be treated with any respect? What kind of customer service is that? I have ordered plenty times at other fast food restaurants since my surgery and I never received such terrible and abusive service. Never will return again. I do not recommend to anyone read more

I checked the bag before we pulled away, but I wasn't thorough enough. Darn it !!! Jack forgot the mini funnel cake. RATS. Update, several months later.... trusting the order was correct , we drove off with 2 extra sandwiches and 1 extra order of fries. Why isn't this easier? read more

Ordered the sausage jumbo platter... no syrup?... but gave me 10 ketchup packets.... dont go here... 2nd time this happened... Corona was thr person helping .. drive alittle more to the one on Freedom.... read more

The crew at midnight have a great attitude for having the grave yard shift. Food was fresh and nice and hot the best part.

Ordered a teriyaki chicken bowl with the sauce on the side for dine in. They asked if I wanted to add an egg roll or a beverage but I said just the bowl would be fine. When my order came up it was prepared to-go. No big deal. I asked the same girl who took my order of I could have some soy sauce and she proceeds to hand me taco sauce. I asked for soy sauce again and luckily this time the manager overheard and provided me with some packets. I took my bowl and was extremely disappointed and frustrated to discover that not only did they give me half the amount of rice I usually get, but they also drenched the little amount I did get with the teriyaki sauce I said I didn't want. Next time I'll spend the extra time going to an alternate location. read more

I never thought I would write a review about a fast food place but here it goes: I just saw the staff treat a homeless gentleman with such extreme kindness that they deserve five stars just for that. They have all around friendly and fast service and the food has always been as good as fast food can get. The dinning room and restroom are always clean. The fact that they are open 24 hours is the icing on the cake. read more

Love the food & service.... and I'm picky so they must be good; you get grate costumer service from the drive through person Manuel!

Ran out of ice cream for my root beer float. How could you run out of ice cream? Frentay gave bad customer service.

This must be the worst fast food place I've been to for cleanliness. Both their men and woman toilets were just plain nasty. The smell meets you the minute you opened the door. Floors, tiles, metal parts and everything else were in a terrible state. My daughter had to run outside after she was inside to throw up. We ended up going to Starbucks to get to. Decent toilet. Scary when you think these are the same people making your food. I reported the problem to the cashier who nonchalantly told me she'll tell the owner. read more

Managers get your morning workers on check! Please! Today I went in at the drive thru at 9 am and got just one order wrong so I pull up again at the drive thru only because I had my 3year old sleeping in the car or I would have gotten off to deal with it but anyway I go back and tell the guy thru the speaker if they can fix my order which were only fries and when I pull up to the fucking window some bitch with nasty red lipstick and a cheap ass nose ring is standing there looking at me while I talk to the guy who had helped me before and after I tell him what was wrong with my order she gives me a stare as if she ate shitt! Then tells him in Spanish as he checks inside the bag "AVER!! " translation "let me see" Repeatedly as if I'm a fucking liar and looks back at me with that look so of course I gave the same look right back like wtf was her problem ?! I wasn't being a bitch to anyone.i guess this is why she has a shitty job lol she made a big deal out of nothing!! read more

went through the drive through. asked if the order was complete. i was told in a snarky way that of course the order is complete. when i got home their was an item missing. had to go back to get what i paid for. told the manager that the employee at the drive through window was inept. and rude. no apology from the manager. the only surprise was that i returned to get what i paid for. jack in the box corporate needs to look at this franchise location. staff is clueless. go to kfc instead their staff is firing on all cylinders. read more