The food is always hot and freshly made. Have found the employees to be very courteous and nice. A great option late at night when the other fast food shops are closed up. One complaint? The cost. It is always a higher tab than a trip to Wendy's or McDonald's. But what are you going to do, late at night? The location is an older unit located along one of Grass Valley's main drags, East Main Street. The drive thru is a little more curvy and sloped than is typical so pay attention in the line when maneuvering your vehicle. I had the car in front of me nearly back into mine while they made a correction. read more

Reading all of these recent reviews, I'm extremely grateful that our experience was the complete opposite. We made a pitstop at this Jack in the Box location for lunch on our way back home from Tahoe. We all placed individual mobile orders while parked out in their lot, and upon walking in, they let us know they would be right with us and asked if we were the big group of mobile orders that just came in (definitely on top of their game!). The inside was virtually empty when we arrived, but all the tables were pretty clean. We sat down, and our orders were ready very shortly afterwards. Everything in there was made correctly, and all requested condiments were included. All of the employees we met were friendly. However at one point in our meal, we did hear one of the employees shouting about how she wasn't going to keep working past her shift if she wasn't going to get paid for it. Here's hoping the owner(s) here are not exploiting their hard-working employees! read more

Bad service around 10:30pm on 8/24/2024. Order sitting here waited for almost 15minutes with two more other car behind us waiting Feel like they rushing taking order Should have drinks ready ahead of time. Will need to be more improvement. Sorry to say this but this was not the worse experience. But at least got the order right so it take most of the negatives. read more

Jack in the Box - Fast Food Near Me - Grass Valley, California

Customer service is outstanding. Very friendly employees. The food is what it is at every Jack in America. Low star reviews are just angry haters. Open 24hrs too. Where's the appreciation 4 that? 5 BIG STARS!! read more

Terrible worse chicken sandwich I ever had. Must have been laying on counter all freaking day the lettuce and tomatoes limp tasted stale and wa s cold. Heating it up made it worse. French fries also super old hard and stale. Never ordering from here ever again read more

We went through the Main St Grass Valley location at 8pm on June 2. In the drive-through, an angelic voice took our order. It was a big order. We pulled forward. This beautiful goddess takes our card so we can pay - she deserved to keep the card forever. A mysterious man was working in the background. When we got our food, the next four minutes were the best in my life. Sanwich? Perfectly crispy. Fries? Not even the same fries as I ordered, but that's fine. She knew I didn't need onion fries; what my soul hungered for was the god-given, divinely-inspired straight fries. I have never had fries so well-seasoned, nor so warm and crispy. I almost cried. Five stars. If either of the employees see this, I pray for your joy every night. read more

first of all the kid lies to me tells me the shake machine is broken then when I get to the window he has his head out the window hitting his vape. Then I see he just got done making a shake and there is one on the counter. how does this guy always forgets napkins then my soda is just soda water not a coke burger was fine. read more

I came here around 1 AM after getting off of the night shift to pick up a couple milkshakes for myself and a colleague. For absolutely no reason, the only teenager working in the drive-through window said "you must be drunk, huh?" And then started sarcastically laughing. He then said "you better not get pulled over" and started singing the "bad boy, bad boy, what you gonna do when they come for you " song as I drove away from his horribly depressing night shift. This was at 1 AM on February 11th. The employee's name is Anthony. I've never seen such unprofessionalism even from a high school teenager at a Jack-in-the-Box drive thru in the middle of the night. That kid should be fired or severely reprimanded and not left to run the drive-through alone. His voice even cracked when he was mocking me (for no reason) as I drove away, ironic. And for the record, I was stone cold sober, coming off of a night shift read more

Your trip to Jack in the box in Grass Valley. California, will it be an awesome experience if you happen to be served by Shelby and the morning crew. She is quick efficient and always greets the person at the window with an awesome personality and greeting. Napkins, sauces, straws, Salt and pepper and you utensils needed were always in your bag. Keep up the good work Shelby. From two of your loyal Customers, M.C & L.A read more

The customer service is embarrassing to say the least. I ordered two boxes two drinks and a milkshake and they couldn't even ask me Hey how are you doing today? Or welcome to Jack in the box. They just looked at me, rolled their eyes and huh at me. Basically threw my food together and didn't even fill my fries. By far the WORST customer service I have ever experienced! Save your money or go to McDonald's way better customer service :) read more

This place is an absolute joke. It's real obvious who ever is in charger has no idea what they're doing or how to treat customers when they walk in. My wife and I stood in line for ten minutes without acknowledgment or hey, we are extremely busy. Please give me a few minutes. read more

Shows that they're open 24 hours but the drive through is closed and the doors are locked. Nothing else is open. An employee just sat outside smoking and said they're closed. It's hard to disappoint at a low rated fast food spot but they did it. read more

The slowest fast food line I've ever been in. We ordered online for drive thru pickup and not only did it take nearly an hour to get through the drive thru but they made us go inside and pick it up. It also looks absolutely disgusting inside. They also need more than one staff member. Never coming again read more

F*cking sucked @ss worst burger i think I've ever tried. How could a burger patty be literally almost yellow in color

TERRIBLE! TERRIBLE! TERRIBLE! the employees here must be on drugs and should be given mandatory drug testing. Not only was the service slow, but the food was cold and NOT worth the money I spent there. A guy named Eli was the only cashier and he was extremely rude because he was backed up in the drive thru. Unless you want food poisoning, stay as far away from this restaurant as possible. read more

Waste my lunch break anytime i come here. There are always cones and closed off. 24/7 is false advertisement, they need a new system.

I don't eat fast food very often, but I came here earlier in the week for a quick lunch and as the the service was somewhat acceptable, the tacos were near perfect. So I guess I will add a star for the daytime cooks. Tonight (10/8/23 around 9:00pm), my family and I were busy and didn't have time to make dinner, so we came here. The guy that took my order was extremely distracted while taking my order because he was staring at his cellphone, which led to him ordering us jr bacon cheeseburgers instead of jr jumbo jacks. Whatever, I can deal with the mistake, as well as his poor customer service. But when the service and the food is bad, it really ruins your meal time. The jr bacon cheeseburgers had so much sauce, it was disgusting. The tacos were the most greasiest I've ever had at Jack and had just a slimy piece of lettuce and no cheese and no sauce. And they didn't have French fries! Thanks for reminding me why I don't eat at these places. Will not be back for a very very long time, if ever. Don't recommend going here at night. Or at least a Sunday night. read more

Honestly, if people knew from whose hands they eat and in the condition where the food is cooked here mainly morning shifts this place would be closed , I think they would not have sales. Since the hygiene is super bad and this comment comes from someone who is currently working here, I'm already fed up with how some employees are treated because there is a lot of preferences, and is more than enough to mention that gloves are only used when there is good supervision, which almost never happens, including that the Manager doesn't really care how the restaurant is unless it is known that there is going to be an inspection. read more

Nothings changed from my last review maybe it's the crew on for lunch .. we came through at 12:30 .. what's up with the old meat ? Who's on the grill ? Why isn't the meat being tossed out ? Is it worth giving someone food poisoning! Waste of money.. this meat has been out for way longer than 15 minutes disgusting read more

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Quantity of ingredients has been cut and prices raised. Quality does not exist. Everything is immensely greasy, old, shriveled, nauseating and disgusting. Staff was friendly. read more

I tired to stay away from bashing jack in the box on yelp by reaching out to their customer service team online due to no response here I am. This past Saturday I ordered 2 jr bacon cheeseburgers, a chicken sandwich munchie meal and some fries and a drink. My total came out to 27$ and when I got home my whole order was wrong. If you ever come to this Jack in the box just keep in mind that ordering a cheese burger might be a little too much for these idiots. Keep it simple if you come here, only Order fries and a drink if you want to get what you actually ordered. I've never been so mad in my Life at a fast food place and I promise I will never ever go to a jack in the box again. I literally didn't have the burger Patty on two of my burgers it was just buns, ketchup, and bacon. And my chicken sandwich had a chicken patty, cheese, fish patty, cheese, and then another chicken patty. Disgusting... all the main orders were slaughtered fully to the point of only being able to eat my fries for 27$. Thank you jack in the box for absolutely sucking. Also thank you for not responding when I try to contact customer service. You guys are awful and nothing but a waste of time and money. Thank you for nothing. read more

Went to the drive-through last night, ordered 6 hamburger patties. When we drove up to the window, the supervisor, Samantha, screamed at us for 5 minutes straight because the employee working the drive-through input the information correctly. I paid the balance that I was told was due, but was told that the restaurant was losing money on me and that I was apparently going to single-handedly bankrupt Jack in the Box. She informed me that in the future I should only order 2 hamburgers, *MAYBE* 3; otherwise they would be compelled to shut down. Let's get one thing straight. Under no circumstances, is it appropriate for fast food employees to be aggressive and confrontational towards unsuspecting customers. I don't frown on anyone on a basis of their career, but you've got to realize, Samantha, your managerial position at a fast food restaurant, does not impress me. It gives you supervisory credibility with your subordinates and gives you the right to be a contentious shrew towards them. You are not entitled to scream at a customer for, "over-ordering." I don't have a weight problem, my order isn't going to put Jack in the Box out of business *NEARLY* as efficiently as your personality and general demeanor and if you feel the need to, "cut me off," then going forward, I will go to a burger joint that allows me to eat all the hamburgers that I want and pay for. You know the age old adage: You catch more flies with honey than you do by being a nasty, infected anal fissure. You get 0 stars, a Billy Madison meme and a note to corporate about your unprofessional, *profoundly* inappropriate, workplace behavior. read more

Jack in the Box - I'm sorry I did not have this on-hand last night, when I ordered. Better late than never though. - Fast Food Near Me - Grass Valley, California

Lobby still not open. All other locations and areas of business have indoors open. The wait line in driver thru is crap

Their food is about as good as Jack in the Box can get, but this location's commitment to their hours is shaky at best. The lobby is closed, which is fine, but periodically they have a trash can blocking the drive through that stops people from entering, despite the fact that this location says it's open 24 hours and there are employees visibly inside. I watched multiple cars pull through the parking lot, pause, and then flip a u-turn into the Burger King next door. I'll probably be doing the same. If you aren't open 24 hours, then update your hours. Edit: the number listed to call the restaurant doesn't even work, by the way. It says "your call cannot be completed as dialed." read more

Forty minutes in line. Nothing else open. Waited to put through my order on the app as instructed to make sure I get hot food. Ice cold. Ice cold sandwich, must have been toasted months ago, cheese not melted at all. Cold fries. Never again, learned my lesson. read more

This place has to have the SLOWEST drive thru ever! Behind 5 cars waiting to place my order with no other cars in front of them. Get it together before you start losing customers. read more

Reflecting what most people have said, it's a pretty typical fast food experience. The staff were certainly friendly enough, helpful enough, but nothing extraordinary happened here. I got my salad, chilled out and ate it, and was on my way. Nuff said. read more

The afternoon shift was awsome Humberto and keisy were really nice

Extremely rude staff. Horrible service and food. Incorrect or disconnected phone number on their google site. Will not be returning to this location. read more

they literally didn't give us any patties on our cheeseburgers. how tf do you mess up an order that bad. pure laziness and stupidity on their end. complained to corporate already but just letting folks know that this place sucks, just got to mcdonald's or tbell next time. 0 stars. read more

I normally do not complain when someone makes a small mistake on an order but this was beyond wrong. Ordered a Bacon Ultimate Cheeseburger. Got one without Bacon. This is a small mistake that normally I would just brush off But I also Ordered a Steak Teriyaki bowl and Got a Chicken One. Also ordered a Spicy Chicken Sandwich and Got a Jumbo Jack - Not even Close...... And yes this was all the Same order and There where not that many people in the Store at the time... I checked to make sure the order had the right number of items before leaving and Did not want to drive 20 min back just to fix the order..... read more

Wouldn't ever write a review for a fast food restaurant, but Andreas on 07/10/2021 was by himself at 1:00AM we were the last in line before he had to shut down due to the extreme high volume of cars and orders. He allowed us to park in the parking lot and he took my order. 10/10 type of man to help a drunk wedding goer! read more

It's a Jack in the Box. It delivers the kind of experience you can expect from Jack in the Box. Friendly staff so I elevated my rating from meh to three stars read more

I only gave them 1 star so I can write this review. I have what seems to be a ROACH in my drink. In my DRINK! I've been drinking it. Completely disgusted that I even ate their food. read more

Jack in the Box - Drink - Fast Food Near Me - Grass Valley, California

It's like pulling teeth trying to get the right order from the people that work at this location. Unbelievable. Pay attention to what your customers are saying. You would probably get better reviews. Worst Jack In The Box I have ever been to. Blows my mind...... come on guys........ read more

This place apparently just refuses to give you all the items you ordered at the late night drive through. The last two times I've been there, they have shuffled me away missing items that I have ordered and paid for. Not willing to wait in the long drive through line again and hold up other customers, I just continued on and resigned myself to writing this review. Pick up the service and attention to detail at night Jack! read more

If I could give no stars I would!! This place just discriminated against my husband who had just been in there.. staff was very rude and unfriendly as were there patrons... as soon as we came in, we were sneered at and stared down... does grass valley have no people of color??? Get educated and get your mind out of the gutter... read more

I ordered this and what i got was so unbelievable all i got was a piece of bread and Mayo on it. Overall horrible.

This place is your typical fast food stop, nothing more, nothing less. The attitude of the staff show that they don't really care to be at work. Nor do they care about how your food tastes. I had a few value menu items, some decent, others not so much. It's not too hard to get in here and back out to the fwy so they do have that going for them. Being that most of the staff will probably not be working here next time I'm passing through I may still stop for a quick bite if I'm in a pinch. One thing to note was that the dining room was noticeably dirty, I had to look for a clean table, they weren't very busy so someone was obviously slacking off on their duties. read more

Are these what the frys are supposed to look like? I just went thru the drive thru with my family.. this girl was rude and disrespectful and very unprofessional... Then I get home and this is what they look like... I can't afford to run back across town to even attempt to get them replaced... Whoever was working the drive thru about 20min ago in the grass valley location should not be working there! I am extremely upset about this!! read more

Jack in the Box - These are what i just got... yuck! - Fast Food Near Me - Grass Valley, California