Once again, under the new management, I've had a wonderful experience at Jack-in-the-Box. Neka, took my order and made sure it was prepared perfectly. Super sweet! Jack-in-the-Box is lucky to have such a wonderful representation of their business and values. I continue to be amazed at what transformation this Jack-in-the-Box is made over the last six months. I should know as I had a successful restaurant for 17 years. It's all about the way your customers perceive your brand which is normally based on the way they were treated or an employee represented the company. This girl is a winner and she deserves way more than a chicken dinner! Lol. I did not go inside, but I continue the outside was very clean and I felt very comfortable morning food from here as it wasn't a filthy pile like most places are. read more

I'm confused as to some of the negative reviews for this location. I came through this afternoon on my way out of town. I pulled up to the drive through, we greeted immediately, placed my order, and pulled up to the window. The woman at the window was utterly delightful and friendly, confirmed my order, and took payment. A different, but equally delightful woman handed me the order - hot, freshly cooked and an ice-cold drink! The food was great, the service was efficient AND friendly, and I was back in the road in no time. Because of this, I'll probably stop in again the next time I come through town! A hearty "thank you" to the crew working the window earlier today! (7/21/25) read more

The service here is horrible. The girl working the drive thru with long reddish blonde hair is rude. If she doesn't like working a fast food restaurant she should probably find another job. read more

I went to dine in on Sunday at noon around 5:45 when one of the managers at this location started yelling at one of the employee that had just came in and started her shift and threat to fight her and had very unacceptable behavior and very rude attitude she was a black female with glasses I don't understand how you can accept this type of harassment never coming back again and I hope something is done and that employee doesn't stay quit about it read more

I haven't been to a Jack in the Box in more than 13 yrs. We tried to go to the Jack in the Box in the Cherrydale area but decided to leave after no one came to the front counter take our order. But we should've known it was going to be odd because the entry door had busted glass in it. We decided to come this JitB off Pleasantburg Drive. The service was quick. The restroom was cleanly. The dining room didn't have working AC although they had ceiling fans just blowing hot air. The food was hot as I remember when it's served. Portions seemed to be reduced compared to what I remember from when they first opened in my home town area. All the portions were smaller than what they used to be, including the fries. They gave us our food in bags instead of being on a tray even though we were eating inside. So that was odd to me because I remember it being different. I had hoped to have a decent late lunch. It was okay but they need to bring the clown head type of JitB back because this was a miss. Honestly I was trying to make a good memory with my young family members but I think I'll cherish the memories I have because they only wanted churros lol read more

I dunno... Had ordered Sourdough Jack. This place doesn't do well when they've got a line forming.. read more

Jack in the Box - Sourdough Jack - Burgers Near Me - Greenville, South Carolina

I don't understand the hours of this location, drive through window says drive through opens at 8:00am, and dining room opens at 10:00am, yet they have a huge sign that says it's open 24 hours, which is not true because at 8:06am, the drive through was still closed. This manager needs to be fired and the owner of this franchise needs to be talked to by someone from corporate. When a restaurant serves breakfast, they should be open much earlier. read more

Slowwwwee!!! Wow! Just wow! How can it take 1 hour to get my order when only two cars were in front of me. Just Wow! I'm betting the owner tells late night staff to not start cooking until the customer is at the window. read more

I don't live in Greenville, so for the one or two visits I'm able to make, I always make my way to JITB! On this recent visit to the N. Pleasantburg store on 12/7, the restaurant was very clean and orderly. The counter staff was very friendly and patient as our family made our order. The food came out fast and was good, as expected. There were no issues with our order or food. I'll be back the next time I'm in town! read more

Feel like im at the dmv when I go here, 20 minute wait minimum, always out of everything.

Slow. Slow. SLOW!!! S L O Wwwwww! Did I mention the drive through is SLOW?? One car ahead of me. Sat behind them 11 mins. Get to window (almost late for work) and cashier gets ready to hand me my drink. I ask is my order ready and she says they're cooking it now. NOPE! No more time. I drove off. read more

I must admit we were very surprised. We ordered the sourdough patty melt combo as a special for $5.43. Service was fast and the food fresh. First time at a jitb in a very long time. The food was great, service fast and price reasonable. You can't get any better for fast food.? I was kinda worried when I saw the drive through only one lane and I couldn't bail out if things took too long. I saw all the bad reviews but had to give credit where it's due. Just for info, it's Saturday evening 6 pm, for the managers to see who is working hard. read more

The food is pretty good when they get your order right. But third time in a row, "I'm sorry we're not taking orders," means I have to find someplace else. read more

Jack in the box staff on Pleasantburg DR on Sunday, August 7, taunt customers by letting them wait excessively long without delivering orders. Irresponsible and careless people. They should change the staff leaving and representing the restaurant very badly. read more

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Sad.. they are closed due to being short staffed. Same with the wendys across the street

This place used to be really good. When they first opened, it was a convenient spot to grab a quick bite with my family. The staff has changed and it is no longer the go to place it once was for us. It has become a weird magnet of sorts. The staff don't seem to be able to complete even simple orders without errors and this has become so bad that I would never contemplate a drive through order without auditing every single item before pulling off. I contrast this to the staff of yore that actually recognized my voice at the drive through and would offer to complete our orders based on past performance. Now, it's a mess. Back to the weird magnet -- The last few times I've been, there have been some odd people collected there doing things I don't quite understand. It no longer feels like a safe place to be. I will no longer take my kids there. Something has gone wrong. I have no idea why they have employees / former employees sobbing and creating scenes at the counter, but there has been some drama each of the last few times I've been there. Despite my normal willingness to tolerate a lot of odd stuff in the pursuit of cheap eats, I've decided to avoid this location until I can tell something has changed. read more

terrible service, horrible drive thru customer service, she was extremely rude and didn't want to take our order. we got stuck in the drive thru because she wouldnt help us and we could hear her being rude to other customers. we asked a simple question and she brushed it off in a very disrespectful manner. We love Jack in the box but she ruined our night. read more

Supposedly 24 hrs but has an update often at night so can't order anything. Useless. This is a frequent thing and the employee couldn't even give me an update on when it would be done. read more

S...L...O...W The food may be good, but I can't think how it could take so long. I'm a pretty patient person normally, but I finally gave up at the drive thru and decided to just pull through. No luck, I had to wait for 2 cars ahead of me. I'm writing this still in the line after already waiting about 10 minutes while completely stuck. I wish I could drive out backwards. They must be short staffed I suppose, but yikes! read more

Food poisoning. Thinking of suing the place. On top of this, had to wait 35 minutes to get out of line Shake and fryer machines were out, and terrible attitude from staff, honestly just shut this place down read more

Got the drive thru for lunch today. There was one truck in from of me, and it took forever for them to take their order, after that, it went smoothly. Maybe a shift change?, lol. Anyway, got the ultimate cheeseburger, a few tacos and a five count nugget. The cheeseburger was very good for fast food, love their tacos, for some reason, I know people but cannot stand them, lol. The nuggets were ok, not near as good as Chick-Fil-A, but edible. They have so much selection there, one of the reasons I go. read more

As of right now I've been sitting in line for 35 mins, it's 1AM and I cannot pull up being that the line is back up to the road. This is probably the worst fast food experience I've had in my life. Never coming back here ! read more

After that HORRENDOUS experience at the Cherrydale location, I had to schlep all the way over to this store. Despite having to go through the line 3 times to get my complete and correct order, at least they were open, and at least the girl was apologetic. I'm going to take a break from Jack In the Box for a few years; let things cool off. I have a headache. I'm gonna make myself a drink. read more

Long day of work and had to head out for a 2 hour drive so needed something quick. Stopped by at 7:15 and ordered a #10 spicy chicken combo. They told me to pull and wait on the side and they would Bring the order out. 10 mins go by and I go inside to wait, it finally comes out. The sandwich was cold And the fries were super hard. The drink had 5 pieces of ice in it. I'm not the one that likes my cup full of ice but really..... I do realize fast food is the bottom of the barrel of food but food from the garbage of Wendy's would have been tastier and probably quicker. Won't be seeing you guys again. read more

After a certain time they only offer fried food, I assume due to laziness. I understand wait times which I do not mind, however, I do not understand not being able to order what I want from the menu because they only want to make something easy. read more

Ordered at the drive thru and decided to go in. The lady placed our orders on a tray and had them ready for when we came inside. You can't really beat the $2.99 jumbo platter meal. It comes with eggs 8 mini pancakes sausage patty bacon and hash brown. read more

Jack in the Box - Jumbo breakfast platter. $2.99 - Burgers Near Me - Greenville, South Carolina

Considering I thought I saw a CFL sign - I was a bit disappointed in the quality of the food here. As with all JITB locations - same selection, basic same quality of "clean", pricing was the same, but the staff was pretty cool here - probably one of their best assets! read more

Been here almost 40 minutes only 2 cars in line and I say "hello" because I had been there awhile and they were extremely rude honestly scared to even eat the food this place is garbage read more

I ordered a Homestlye ranch chicken club combo from this Jack in the box through Postmates and boy did I hit a Jackpot.When I opened the box of the HRCC sandwich it was like nothing i've seen from a fast food restaurant...the sandwich was wrapped nicely and resembled the photo that made me want the sandwich in the first place.When I took a bite the sandwich wasn't cold despite being delivered,The sandwich was not a sloppy mess; it had the right amount of ranch,the chicken was crispy without being overly greasy,and the curly fries were on point with no ketchup needed,and as far as the drink...well it was water.For such a mediocre rating this particular location actually has potential!!!Thank you Jack in the box for actually putting in the effort this time!!! read more

Great customer service and delicious hot tacos ! We will definitely come back here when we visit from Georgia again

I don't have Jack in the Box in my hometown, so I was pretty excited to try it here. I got a burger the first time, which I wasn't impressed with, but I'm not a big burger person to begin with. I'm not a fan of their milkshakes either (and I'm a huge milkshake person), because they're really, really thick and not in a good way. I like their chicken nuggets, curly fries, and egg rolls. I'm a night owl, so I love that they're open 24/7. Super convenient and I've always received the right order. However, I will say (as everyone else has) that drive-thru service is extremely, extremely slow. I've been here several times and I've never had quick service. I know that when I come here and expect it, however, if you need fast service, this isn't the location for you. If it's a close location for you and you're patient, it's fine. Also, I will say I came by one night and they were only serving fried foods because they didn't have a chef. It wasn't an issue for me, but it could be for others. read more

FIrst time passing thru this chain...friends took me thru drivethru n my opinion- dang... how creative. I might be able to eat their chicken rice bowl if its plain minus all veggies...a surprise to me that Ive never been to a Jack in the box ever. I ONLY tried their fries but I have a feeling this 24 hr drive thru (10pm dining rm closes) might work. Now if they were 24 hr dining room with wifi... I might abandon McD's forever... lol. read more

Sat in line for 38 minutes. Didn't even get my order. Say at the drive through speaker for 15 minutes before someone even spoke to me. Then when I tried to get out their drive through is one lane and I was stuck behind all the other cars trying to get out. read more

Slowest "fast-food" ever. Constantly understaffed so the wait in the drive-thru is a joke. I honestly feel bad for the guy working the drive-thru tonight because he kept having to tell everyone he was the only one there and doing the best he could. Give this man a raise, at least he came to work. This is poor management - that's all it comes down to. Poor management unable to keep a staffed establishment resulting in customers taking their frustration out on the only person who bothered to show up to work today. This sucks. Won't come back because of management. Get it together, Jack. read more

I'm so sick of this place giving me the wrong things for my order! I ordered a jumbo jack with cheese and large curly fries with a cola ended up with a teriyaki bowl! Why is this happening so much not to mention how rude the employee was to us. I don't care if she's having a bad night customers come first. At least that's what I'm taught in my line of work. I know that they won't even read this and it's a waste of time but enough is enough I will NEVER come back to this sad excuse for a restaurant again! I don't recommend anyone go to these places from work inside of one the food isn't safe and they use old food from months ago! read more

Wow. I've never had a worse experience in my life. Waited for 20 minutes only to be told when we got to the speaker to move forward and say our order at the window. Unfortunately for us there were 5 cars in front of us and 2 behind us. We were stuck in cue for another 25 minutes before we could even order even though we wanted to leave. WTF are the owners of this place doing. If you hire trash employees you get a trash product. It will probably close soon due to poor management anyways but hopefully one of the terrible employees will just end up accidentally burning it down to save everyone the trouble. read more

Ridiculously long time spent trapped in their drive through. I've been sitting here for over 25 minutes and there are cars in front and behind. This is totally frustrating. I will not be back. When it was my turn to pay I just drove straight through, no thank you. read more

I like this spot I go alot!!!! You get the buy one get one free receipts!!!Will be going back this week to use it for a jumbo Jack with cheese .... friendly staff and clean environment read more