If I could give this place zero stars I would, sat in line for over 30 minutes to get my food. 20 of those was just me waiting to order food. Honestly, I think the person forgot I was there cause as soon as I pulled up the employee asked me to hold on a couple seconds while I dealt with a customer in front of me.. nearly 15 minutes later I said hello and the guy answered and said "oh my bad you're good to order" and then when I started to order makes me wait another five. Then the gentleman couldn't figure out where the item I wanted was on their system.. so I had to order something else. Then it took another 10 minutes to get my order. During that time about six or seven cars pull up behind me so there was an entire line when I left. The food felt like it was cold like they just gave me whatever was sitting around.. the chicken sandwich was missing half the ingredients it was supposed to have. I'm honestly afraid to try the burrito that I got for fear that it was contaminated with because I complained about the wait. Also, there was no napkins or anything no condiments included either. Overall, the worst experience I've had at a Jack in the Box. Ambience is horrible because you have to wait forever. This is not the first time I've had this kind of experience at this Jack in the Box either. Last time I went here and had to wait a long time online the drive-through employee actually gave me my order for free because of the wait. read more

Jack in the Box - Coca-Cola Starlight Munchie Meal with Coca-Cola Starlight Munchie Meal with Really Big Chicken Sandwich - Fast Food Near Me - Indio, California

We went to pick up dinner tonight and Rafael Marquez took our order and he gave us the Best customer service provided ever! He was so kind patient caring and had the biggest beautiful smile. We had to ask his name. He's a great asset to your company! I appreciate him being so kind. Thank you! I definitely highly recommend this place. read more

Jack in the Box - My weekly reviews throughout the Coachella Valley - Fast Food Near Me - Indio, California

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Nasty cold food, rude slow service, they cook their fries in advance and place them in a pile, for who knows how long before placing in your order. Always cold and hard. I've asked for fresh fries and still got cold old ones. When I returned them they put the old fries in the fryer to hear them up and have them back to me. Nasty, nasty, nasty read more

If i could give zero stars I would! Very poor staff & not professional at all! 12 tacos and one ranch? Got to be kidding me pinche vieja

I was trying to rate this place ZERO because every single time I come here they fuck something up. Today I ordered a spicy chicken sandwich combo and a teriyaki bowl combo. For the teriyaki bowl I asked if they can make it 3 egg rolls instead of 1. She repeats the order back to me so i thought she understood the order. Anyways I pull up to window and she starts listing all these items and I was like "Um no, I just got the teriyaki bowl combo and spicy chicken sandwich". She says "oh okay" and takes my card and still charges me for all the other items. She starts handing me a whole bunch of drinks and food and I was like "what the hell are you handing me? I just ordered 2 items..." and she got upset talking about "No, you said you wanted this." I was so fuckin dumbfounded. I told her to give me a refund and I'm still awaiting the refund. This location for Jack is horrible, I only go to it cuz I'm too lazy to drive down HW-111 to the other location near Dune Palms. Always check your order before you leave this location, you can't trust these employees. P.S. In the end, the only thing they got right was my teriyaki bowl combo. They ended up giving me a normal chicken sandwich with cheese and it was disgusting. read more

Very inconsiderate when they make a order wrong. Was the goto jack always ordered no cheese. Multiple times order made with cheese and would have to ask for a remake and the food was always returned. This happens again 5th time or so(I know I went here too much) and they really told me "they heard about me and I always do this". Well if you know why isn't it made how I "always complain". I had to tell them they can replay the audio and hear me say it before they remade the order. Wanted to just leave but I already paid but luckly the food wasn't bad. Now I drive to the other jack few miles down. read more

I wish I could give them a higher score but this jack in the box seams to miss stuff in my order often :( I have hope that they tightened up the process I'm sure they will I'll be back... read more

Jack in the Box - I'm missing my food and I'm home - Fast Food Near Me - Indio, California

Feels like the AC is broken inside! So short-staffed & that's probably why you get completely rude service. Took forever to get my small order. Where is management here?! Floors are filthy & the kids working need help. read more

I've literally never hated anything so much in my life. I have been in this drive through line for over an hour. It's 190000% not worth this. Go ANYWHERE ELSE!!! There's literally no reason fast food should take this long. Tragic. read more

Every time I come here I get food poisoning, hasn't been one time I haven't gotten sick from eating her. Rotten food & rude employees.

Why do Jack in Box employees have these annoying drive thru tricks!!!??? Before they would have you pull up and if they were taking too long they would have you reverse and drive in again (to restart their timer). Now they STOP you before driving up and keep you waiting for a few minutes before you can drive to the window. I started recording because its ridiculous! This Jack in the Box is ridiculous!!! read more

Jack in the Box - Fast Food Near Me - Indio, California

The service was bad I've been waiting for my food for 30 minutes there was pee and poop on the floor don't recommend coming here this place sucks ass the employees are disrespectful and I still didn't get my food read more

Terrible service. They took our money then told us to wait in the parking lot to get it. Taking orders faster then you can make them makes no sense. Telling the customer that they have to wait after you've taken their money is even more unreasonable. In my view this is a scam by the owners to make the line look shorter which is ridiculous. A picture of someone complaining at the window for the food attached read more

Jack in the Box - Fast Food Near Me - Indio, California

Orders are done half ass. I ordered a large combo and my fries box was half empty. I also ordered egg rolls and when I tried to ask for sauce the door gets slammed and I can't even question my fries to the worker. I called to complain and asked to speak to a manager, I'm met with a regular employee who cannot even give me corporates number for some odd reason. read more

I was going to pick up a online order; as suggested pick up for online orders are to go in the lobby. However, the dine-in was closed, but yet I seen two customers inside dining and eating their food on the tables and two more ordering. So I decided to call Jack in the box store number and a girl picked up, she told me the lobby was closed and that the people inside were employees, straight up lying. The drive-thru line was long enough, so I had to wait about half an hour to simply pick up an online order that's suppose to be ready for pick up when one arrives. That's the point of making the order online. Horrible customer service. I genuinely felt discriminated by the employees. Management needs to be revised, employees are doing as they wish. With no consequence given. read more

No ranch in the sandwich smh but girl who took my order was very polite whoever made it though did do a good job unfortunately read more

Jack in the Box - Large Homestyle Ranch Chicken Club Combo - Fast Food Near Me - Indio, California

Make sure to check your bags because they always forget items. Has happened way to many times.

Worst fucking service ever, they are extremely rude and consistently giving attitude when asked a simple question. I swear I thought for a second this place was one of those restaurants I see on TikTok where the workers are supposed to be rude but nope it's just a basic Jack in the box. Even stopped going there because the second shift manager is rude as fuck too. Honestly just spend the extra gas and go to the LQ one. They are nicer and will actually give you the sauces you ask too. And trust if I could give not stars I would read more

I got the spicy chicken sandwich but it is now chicken strips which makes it messy. I said no cheese and got cheese and My bread was burnt. I actually think my chicken is burnt too either that or its just super hard. I have never had a problem with this jack n the box. But tell the corporate bring back the chicken patty. And make sure the bread is not burnt. I cant take it back cause Im now at work it was my lunch hour couldnt even finish it. read more

Jack in the Box - Burnt bread - Fast Food Near Me - Indio, California

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I'm sitting in the drive though as we speak, this place has to have the worst service a fast food restaurant could have. Absolutely the slowest and worst. You can just tell how much these people hate their jobs. Doesn't really surprise me though, it's Indio. Can't expect much from these people. Don't waste your time at this crap hole of a jack in the box. Serious waste of time and money. Even McDonalds has better tasting food and service. Get new staff, the same two ladies every night I come are not doing well. read more

Jack in the Box - Fast Food Near Me - Indio, California

So these are the new tripple cheese & bacon curly fries ? Where is the bacon? And why did they give me like 3 fries only I at least expected more fries. Gente coda.. avisen que lo van a dar en un paquete mas chico y que nos van a dar mucho menos de lo que ases advertise.! That's how they came in like the pictures.. it looks gross. Don't even waste your money on this.. Go to wienersnitchel better they have great tasty ranch fries. And they put more! read more

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This place should be shut down! 1 1/2 stars is actually a stretch. These people don't give 2 shits about quality or service. My burger @ 11:55 was at least an hour old. Cheese was "shiny" patty was as dry as Indio in August! They also got my wife's simple order of a bacon egg and cheese croissant wrong. When I gave the employee my dried out hamburger he proceeded to talk shit about me in Spanish. Don't go to this place, let the owner go bankrupt and put these shit talking employees out of "work". Unbelievable! read more

Horrible service horrible staffing didn't get no right food didn't get straws for any of my six drinks.i got no sauce for 3 meals with chicken nuggets and strips. I got charged than they said they didn't have the chocolate cake. But after I told her I'd like the money back she out of nowhere had 2 chocolate cakes from the freezer that she simply didn't wanna go get. Ordered loaded tacos got unloaded tacos also with no sauce not even the one it should be coming with Get home to find out there wasn't all four strips in the box of one & we were missing a drink. But they charged me the $50 For everything I got half of my food. If your looking to waste money and get shitty service as well as for getting half ur food for full price knock yourself out not coming back to this jack Please just close down this location, It's packed with homeless ppl and drug related ppl. Can buy more than just jack I guess that's the jack on the crack joke. read more

Aroubd 1255 on November 24 the drive through teller is by far the rudest person in fast food I have ever dealt with. After ordering our food she told me to pull up. No confirmation of the order verbally or on the screen. We waited over 25 mintues in park. Then when we get to the window she is asked me to confirm my order. Her English is hard to understand but growing up in California you can generally understand most accents. I could hardly hear her or understand her. After I confirmed the order she gave me an amount over 50.00. I was shocked. I asked for a cooy of the order to review before charging my card. She told me no not until after she charged my card. She stood there with her arms crossed and a disgusted look on her face. By this time I have hadn't enough of her attitude and wait we drove off. Now I get working over shift is not the most glamorous/desired shift but there is no reason for us to be treated this way. We are paying customers and did not ask for anything out of the ordinary. This employee needs additional training and supervision. read more

Worst service ever lady at drive through was rude and i ordered 4 orders of tacos just to get to the window for her to tell me they were out of taco sauce. Then angrily told me that any other sauce was going to be an extra charge . Horrible service here read more

This is the worst jack in the box I've ever been. This review is based off of several visits. Food quality is always poor. People taking orders consistently get the order wrong. Understanding English is to blame for some of it. Gave up one time completely and just drove thru the drive through when they couldn't get my order right. Last experience takes the cake, ordered a sausage sandwich and they took the liberty to replace it with a chicken sandwich and charge us for something different. We caught it and called them out and they said they ran out of and gave us the sandwich instead. But charged us. Never did they say sorry and seemed really annoyed that we called. This place is a joke. Managers should all be fired if this is how they run the place. Hope corporate/owners take note. Won't be going back. read more

Ordered online and I went to pick up my food and i told them if my 4 breakfast sandwiches had sausage and they said yes and when I checked they didn't have it and I had to make another 20 min wait in line to tell em and they added the sausages but I just got home and I realized my two sausage croissants have no sausage ea their i should of checked those too what a waste of My time . read more

The ladies there need to improve their customer service. I asked if I can add an item at the window and they responded with an attitude, theres no need for an attitude when you can politely say no. And the food tastes like it's been sitting there for a long time. The fries taste like they don't clean the oil right. At the bottom of my fries there were a lot of black little pieces which looks like the left over fries that's been burning up in the bottom due to not cleaning the oil frequently or something. read more

The night shift needs more training it's 3 Hispanic ladies all they do is play around laughing and joking amongst each other. Messing up orders luckily I didn't pull off half of my food was missing 2 out of the 3 thought it was so funny. If I can give them ZERO stars I would. Very unprofessional. read more

worst of the worst customer service!!!! please do not go here!!! we ordered and pulled up to the pickup window and the lady told us we had to go back around!?!? really 'jack in the box'!? multi million dollar company producing below average work and results! for everyones sake, either lose this store or this ridiculous timing! ***you're losing customers!!!!!*** p.s. if this store manager truly cares he will address the drive thru attendant working 2/1/20 at 12:15am. period. read more

Excellent customer service. In fast food you have to really stand out, and this staff did! Thank you very much It was a hot day and you guys were perfect! read more

The staff is rude there. I've seen with my own eyes the way management treats their staff and it's not good. If I could leave zero stars I would but this app makes me put a star so that I can post a review they should be in the negative. If they found new employees and a new management I would probably recommend it to my family but I will never ever go to this Jack-in-the-Box read more

Waiting in the drive thru for 40 minutes to an hour for a car to cut me and person In charge still served them first and got there food out to them first. Had to wait extra for them to make his food. Then I get my food and it's cold. Horrible and all they had to say was there's only two people. When there was two cars it was still taking 10+ mins per car I got there and there was 4 cars took more then 40 minutes to get food. read more

I went in to place 2 large door dash orders. The young lady that assisted me was really pretty amazing. She was polite on point with everything and was multitasking like you have never seen. I would have to assume that it would be crazy if she wasn't there. Even doing many tasks at once she remained calm was polite and never made me be concerned with my order being complete or feel like I was unimportant. If I was in a position to hire I would love to have this person in my employ experience or not. Thank you for being such a great employee read more

The worst Jack in the Box I have ever been to. They give you what they want to give you, and it takes forever, and the food sucks. Really bad. Seriously, it's not worth it. read more

Definitely below standard service after hours. I pulled up to the menu and I asked for a moment to decide on my order. I was told to back up to look at the other menu if nobody was behind me. I decided to ignore her since it took me a few seconds to decide on my order. Guess what? Pulled up to the window and the thing I want was unavailable. Yikes. So instead of taking a suggestion I decided to drive back around the Jack in the Box to look at the menu again. (I was the only patron at the time) On my way out I wasn't handed my receipt till I started rolling away. I had to reverse to grab it. Awkward. Food was as expected though! Definitely was not expecting to be blown away by the food, which remains consistent. However in the food service industry, the food is only part of the equation. read more

We ordered a #2 meal and a #3 meal. Service was fast and accurate. The cashier was cheerful and professional. I would be happy to come back. read more

The fat blonde girl taking my order was extremely rude and wrong when taking my order I always get three tacos at any other jack in the box including this one and this time she told me she couldn't do that because it was a dollar difference I'm surprised she's working here because it's obvious that she doesn't like her fucking job like just quit girl you'll be better as a post mates driver so no one would have to deal with you personally. read more

Porfavor quiten la señora del drive thru del grave yard no sabe ni hablar no se le entiende ni madres habla bien feo y siempre dice "huhhh queeeee" y todavía pregunta en la ventana cual era la bebida hasta me duele la cabeza de tan inútil que esta! read more

Horrible service, I feel so bad for the owner of this franchise! What are you guys thinking?!?!!! This is one of the busiest weekends for Coachella!!! Why don't you guys have enough staff to handle the volume of business this weekend? I've been in this drive through for nearly an hour. The lady is doing the order, the cooking and everything. I guess some business owners don't want make money!!!! She took our order and wasn't paying attention. Other cars in front of us had errors on there orders and were getting back in the drive through. She messed our order. I pull up to the drive through and she forgot to make the spicy chicken sandwich. Some people don't deserve to me on the market place if they are not going to be available to serve people. Totally unacceptable! read more