Lets be honest, these fast food places pretty much all taste the same. The only thing that differentiate each location is the people who work there. I came here on a saturday afternoon and order about 25 burgers/sandwiches. i believe it was the manager or whoever it was but she look like she was in charge. she was on top of everything!!!! Thanks girl! you da man! read more

Terrible service! Terrible cold food! Surprised that the manager "Letty" is even a manager! Do yourself a favor and just go to a better restaurant than this trash place! read more

Took forever to get my food. I ordered the platter like how long could that possibly take. Also sent a buddy to pick up my order and they wouldn't let him grab it for me. I was chillin and had to get up and go get my food myself. Ridiculous. read more

january 5 2026 11am. Jack in box # 3561 42250 washington st bermuda dunes ca 92203. PLease recognize employee. JOHNATHAN. order and drive through please recognize employee JOHNATHAN very professional helpful effecient exceptional kind service he has leadership qualities please notify administration of compliment and also employee notify of compliment thank you glk registered nurse california read more

Was there on Sunday night there was a older man I assume he was a manager based on his Shirt. He was very kind but lacks basic heath knowledge. He took my money and gave me my change back and then proceeded to touch my fries and food with his dirty hands that just handled money. Very disgusting if you ask me I Asked him if he could pls wash his hands and give me new fry's as I could not eat those. All he said was okay. You should know this you're a manager. read more

They can improve by having the food hot and ready! It's a drive thru I should be able to drive thru and get my food and not have to drive thru and have to be told to wait in the parking lot for my food! This place is horrible with most slowest workers ever a sloth can probably work fast than that. One time my boyfriend was having car problems in the drive thru and they threatened to call the cops on him even though he couldn't move his vehicle and had to get it towed. They are the most rudest Jack in the box ever and I've been to many and this is the worst one of all! If I had the option I'd give them 0 stars but the app makes me give them a star. read more

The woman in drive through is nice seen her acouple times at the drive through late at night, food & soda was good

Great food! Been here since my teenage years. By the way what year did this location open? I remember being 13 and it being there. 2000s some time right? read more

Slow slow slow not fast food There is no line no clients inside in line no line in drive thru ... yet we had to wait parked for over 10 minutes for a couple tacos read more

Lazy workers. Poor quality service. Disrespectful crew. Highly NOT recommended. Food isn't correct. I was intoxicated by the food. If I could give it 0 stars I would. read more

Went to Drive thru March 2, 2025at around 6:20 am , Angie is an very professional, polite and smiling - mad me a great ice Coffee Boba ! had a long evening the day before and didn't sleep so ice coffee at Jack in the box is better than that big chain company. We all know of that's famous for their coffee, but three times more expensive. But the highlight of my day beginning my day was seeing Angie's smile and being kind because that's getting very few and happening less often at the time we're in right now. Thank you ANGIE read more

Onion rings, yes. Fries, yes. Curly fries, yes. Breakfast, yes. Lunch, yes. Dinner, yes. And even a midnight snack. And they are even open 24 hours..so I can feed my face any time of day. I have been eating at this place on and off for far longer than I would admit. But I guess I'm addicted to cheap food. Actually my taste buds are dead due to a lifetime of allergy drugs. And my taste buds can't tell the difference between a $50 prime rib or a $2 burger. So sad. But it does save me a ton of dough .so you will never see me at that high priced restaurant down the street. My taste buds wouldn't know the difference. So I just enjoy my meals at this wonderful little place. And couldn't be any happier read more

By far the worst JITB ever. Unfriendly, unwilling to use the free fries offer I had received via text unless I used their app to order -- which I have never used or needed. Fries cost them maybe a dime. How unaccommodating. The $5+ croissants are a ripoff. If you will take a sausage only croissant they are 2 for $5. And why does it take 10 minutes to get a croissant when their store is empty and not a car in the drive through? I will never be back. read more

Seriously, it doesn't take a Brain Surgeon to work at any fast food restaurant. But at this Jack In The Box location, they have a bunch of idiots working there. How hard is it to put 4 tacos in a bag, then get home and there is only one??? Then again, ordered 4 tacos and a cheeseburger.......NO CHEESEBURGER (saw before I left this time) Another time ordered a Jack Sourdough Burger....... NO TOMATOES, yep! Tomatoes. Happens at least 85% of the time, and they're never busy!!! I go because it's close to home and I love the onion rings and the Sourdough Burger, uhhh without the tomatoes. Nothing like getting home and something is always missing. Next time, contacting Corp./District Manager. Maybe they eat what we don't get? Just sayin! Obviously Corporate is not looking at all these comments. Us Customer's want our food right and it's damn inconvenient to have to deal with this after we pay and go home and the food is missing. I remember the days when you never had to check the bag. read more

This jack in the box is something else they never get your order wrong sometimes the charge you for what you order and it not in your bag you call them and they take for ever to answer the phone so if you go to any jack in the box look in you ordered bag before you leave..... read more

Abby, THANK YOU!! My family and I just left your store. You deserve all the compliments. It's 9:34AM in the morning on a Thursday and it's pretty busy. You are handling it very well. I hope your coworkers follow your lead and step up because YOU are the only one we saw that took the initiative to make sure all us customer were taken care of. You hustled your ass off and we noticed. Our family felt like you went above and beyond for us. I hope this review finds you well. May you succeed in life. Don't give up that attitude that we saw today. Five stars for you. read more

Jack in the Box - Originally our food was forgotten but Abby took care of us. - Fast Food Near Me - Indio, California

Rude employees, they leave me sitting in the parking lot for two items and the car in front of my has $30 order. I have never seen such incompetence in my life. I ordered 2 things and they got that wrong. Save time, don't bother. read more

Jack in the Box - Jack in the box - Fast Food Near Me - Indio, California

What a pig sty. The worst service too! Avoid this place. The woman at the register doesn't even know the menu. read more

I frequent this location whenever I'm looking for a quick snack and honestly not sure why this place has low reviews when the service is amazing. Like.. for a fast food chain you'd expect it to be pretty bad but the workers here are so friendly and personable. My last visit here, I had my dogs in the car and the worker gave me a cup of whip cream for the pups and I didn't even ask for it. It was such a nice gesture ! read more

Jack in the Box - Fast Food Near Me - Indio, California

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So bad. Took forever. I asked for curly fries and a plain burger and they gave me regular fries and a hamburger with pickles and every thing on it. Apart from that, the food was freezing and they did not give me sauce. Would not go back read more

So let's start off by the fact that I know the manager schedules 7 people in the AM and only 4 in the PM. How do I know? Because the employees wouldn't stop telling everyone that walked in about it. The manager also doesn't give a "shit" about them. In addition to thinking "we are superhero's and can do everything"- when asked if the lobby was open. The inside of this place is trash- the employees are trash- and honestly you can taste the complete lack of care in the food. With all that said, I am putting a petition together to rename this place Jack in the Fartbox. Who is with me? read more

Letty is amazing she always gives me good energy I hope she never leaves she makes me laugh I love her personality she always puts in the good moods read more

Answered the intercom laughing. And was talking to someone else and can to the windowed like he was high on something. They was joking around the whole time read more

Good restaurant. Food already fresh. I don't like being made to wait far back to not set off their timer. I think it's cheating

We also come to this Jack in the Box & it's always good. They did have an ad saying to sign up on their email list which I did, & when they sent me a coupon I went to get some food w the offer, & the employee said that they wouldn't accept the coupon. Which is super annoying read more

Jack in the Box - A lot of onion rings ! - Fast Food Near Me - Indio, California

Ordered my food through the Drive thru. Gave my payment to the attendant. Got my drinks, food and off I went. After arriving at home, realized my payment card wasn't returned. Called and spoke to two individuals on the phone and sounded like the attendant but not fully sure. Acknowledged they had my card and asked for something in return for the inconvenience. Oh sorry we don't do that. Not even a stinking apology. I went to the restaurant and asked to see the manager. We only have shift lead. They looked panicked and confused. After a minute or so, the shift lead came up with two cards in her hand. This leads me to believe this happens quite often. Asked for my ID shockingly, verified and gave me my card. I stared at the person for a moment for some sort of apology and NOTHING. They turned their back and walked off. It's no wonder the employees are incompetent and deliberately unapologetic and no empathy. Gas is expensive and two trips is unacceptable in my opinion. I may have been understanding if a simple apology was provided, however they don't seem one bit concerned and the ratings show it based on all the nearby locations as well. Sound like a district problem that needs to be addressed. I will have no issue expressing my experience on all social platforms necessary. Highly doubtful I will return nor recommend this restaurant and will suggest other options. read more

I've been coming to this location for 15 years , always great service always great food , today I came for a milkshake and a kids cheese burger meal and chicken strips , we get told no milkshakes , k. Then after I pay I get told no ranch dressing , wtf? Also I was told with a nasty attitude , I drive off and open my bag and they gave me a kids chicken meal . ONCE AGAIN NO DIPPING SAUCE . To not get what you came for and to get attitude about it is super annoying. You can bet your ass I'll never be back . read more

I honestly gave it a 1 star because it's convenient. Otherwise it's a 0 star for me. love jack n the box but not this one! They always forget things in the bag! Or the wrong fries. This isn't a a one time kinda thing. And it happened again today. They gave me reg fries instead of curly and they forgot my rice bowl. So I went back and kindly told them what was going on. She made me my food and I got BACK home to find that I have half filled curly fries and regular fries. But it's the kind you find at the bottom of the bag the ones that I've been sitting in the warmer all day. Like you do not have my vote. Not if you treat people like I was. Very disappointing. read more

Jack in the Box - I didn't eat a single one - Fast Food Near Me - Indio, California

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This was the worst service and employees are rude. The only thing I love about jack in the box is the sourdough jack... i would go out of my way to get one. This time, it was like biting into cardboard and cold. I will probably never go back to a jack in the box again. I hope this one and it's employees all loose their job for lack of quality control and rudeness. read more

Jack in a Box is great because they're 24/7! Now for this place, they're slow in the drive thru....not sure what they're doing back there but don't even come close to the other stores. They forgot a few things on one of my visits, but have been on point ever since. Staff seems to be stressed out or tired during the morning which is fair and reasonable. Food was good and happy that that's one thing they can't fail at! read more

Jack in the Box - Menu - Fast Food Near Me - Indio, California

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Ordered from drive-thru. 4/17/21 about 7:15pm. The guys who took my order and prepared the food were courteous and efficient. My best compliments to them. Bravo! read more

I don't normally write reviews. However today's altercation made me feel this is necessary. To start I love this location I go everyday around 6am after my 12hr graveyard shift in Beaumont,Ca. I drive an hour to go home and the first thing I do is stop at jack in the box for my dinner. Lately I've just been getting grilled chicken and sometimes a salad. If I get there early enough I am greeted with the most awesome and caring staff who honestly handle all my customization and even make great recommendations so shout out to Cruz and his team. But if I show up just a little after 6 my order normally gets handed off to the next shift and it's not always bad but lately it's been pretty horrible. First off the manager Margret is the most rude and disrespectful person I have ever met and I would like to go into detail. Typically my order is grilled so takes longer and I never have an issue parking and waiting sometimes I even go inside to wait so they don't have to walk out. A week or two ago I decided to go inside and wait but the manager was upset she told me she'll take it out to me as if she didn't want me inside for some reason which honestly throws some red flags when they don't want you to be present when they cook your food. I still waited took my food and thought nothing of it. Yesterday I had ordered a salad with grilled chicken instead of Julian chicken due to the better quality of meat and I always pay the upgrade with no problem. When I received my food all the chicken I order was crammed into a container and none was on my salad. I had informed the manager Margret that the chicken was supposed to be on the salad (something they always do for me) she however told me they are not allowed to put the chicken on the salad due to the chicken having the chance of wilting the lettuce. I was also given the wrong dressing. I asked for 2 ranch and she gave me 1 southwest. Simple issues with easy fixes but for the manager she decided to go off and tell me how the ticket says southwest. How is that my fault? I asked for ranch. I eventually got my ranch and went home. By the time I got home I noticed two of the chickens were still on the pink side and not edible at all. Something I was willing to forgive and just give them another try the next day. The next day came by which was today actually about 15mins ago. I order 3 pieces of the grilled chicken and I asked for them to be well done and explained my issue yesterday which is why I was asking for well done. I got to the window to pay everything was normal expecting to be parked so I can wait for my chicken but she didn't park me instead she charged me and handed my my chicken all within 2-3mins. As she handed me my food I asked to confirm the chicken was well done her response couldn't have been more snobby but basically saying of course it's well done as if the question I asked was disrespectful. I take off and check the chicken before I drove all the way home and sure enough it was still lightly undercooked and no where near well done. Of course I head inside and ask them to cook it longer and showed the manager how it is indeed not well done. She goes off to explain to me how it's because they have a timer and what not. And I just didn't want to hear another excuse like the day prior about the salad. I pay for the meal I expect something edible by the end of my day. She got furious with me and I felt completely disrespected . I also wanted to order a drink which I forgot to order during the drive thru so I go up to order but I also felt the need to genuinely ask the manager Margret why she is so rude to me and reminded her how this is the third altercation we have had. Her response was "it's too early in the morning for this "and to "go ahead and call corporate." I asked her for her name but I saw her name tag so it didn't matter but she told me she's not going to tell me her name and took her name tag off. If someone can please check your cameras for this incident it was all there roughly 6:45-7:00am on dec 9th 2023. She already knew I still needed to order something but refused to help me at that point and I never got to get my drink. I did give a huge shout out to the cook she was so nice and helpful no problems there and the other gentleman who is always out cleaning the entire restaurant inside and out. Little things like this go a long way. This manager tho needs someone to evaluate her walking away from me telling me to just call corporate even tho it's a franchise location independently owned and hiding her name tag for the fact that a name goes a long way especially when you know you're doing something sketchy. I just don't get the best service anymore now that I've been showing up after 6. So this goes for anyone going to this location it's better to go at night then early morning if you want to be treated with kindness and respect. Also don't go inside during early morning or you will have the manager upset with you for no apparent reason. read more

I've had nothing but positive experiences at this location. Excellent service, super friendly & helpful staff, and, of course, great tasting food. :) Btw, the entitlement is real with some of these reviewers. GAG. read more

One of the worse out here in the desert. The staff need so much training and need to learn how to listen. Its ridiculous. I just left. I had to repeat my order 4 times and I had a 2nd order and had to do the exact same thing. I asked for my recipe twice and never got it and didnt even get 1 napkin in my bag. It seemed like it was eveybodies first day there. This location should be closed down. read more

Absolutely the worst. The employee Diego at the window was rude, and he had no explanation as to why a single meal could take more than 20 minutes at the Drive thru. Also, he touched his nose with his gloved hands several times. It's just gross and slow here. The food isn't cooked well. read more

Honestly I had a great experience at this jack in the box, I was there late on a Monday night and was greeted with an extremely friendly man. He helped me with everything I needed and also gave me some advice for future orders to get a better deal. I never write reviews and I also rarely eat fast food but after seeing the reviews I really felt the urge to write a review that at least that one worker deserves. The food was also yummy, fresh and good proportions! read more

Don't know what was wrong with the female who was working tonight at around 10pm, taking the orders. The disrespect and rudeness was uncalled for, there was no need for that female to speak to us like that. No napkins no recipe nothing and on top of it all the soda tops weren't on right and it spilled all my car. If you don't like your job look for another one, that's not how you talk to customers. We weren't rude or disrespectful towards you at all, I guess you just felt the need cause I was an African American to treat me like I was dirt. I will definitely not be going back there if this is how you treat your customers!!! Covid-19 or not there was no excuse for your behavior!! read more

The only thing that they got right from my order where the large fries and the churros. Other than that they gave me the wrong burger and did not give me hot sauce as I asked. Jack In the Box is my spot to go but this one in Palm Desert simply did not get my order correct. Also, they took long I'm surprised for a Jack In a Box to take long to give me my order. Not cool. read more

I don't know what others are saying about the place.. it's clean, they brought my order out and it's what I ordered..Great location off of Washington read more

Jack in the Box - Fast Food Near Me - Indio, California

Decided to go on a Saturday night at 11 and they take forever in drive thru and theres nobody in line.... And honestly can someone please tell me way the make you put your car in reverse??? Because of their timer? It's so annoying.... And the lady there tonight was so rude!! Asked for Ketchup and she replied I put some in there, (she put very little ketchup and hot sauce) so we asked can we please get "EXTRA" and she it's in the bag... Finally she gives us more and she gets an attitude when my husband tried to give her back the hot while he tells her, I don't want to waste your product if I don't need it.. Grabs it Rude. I'm sorry but it you guys can't treat people with Great Customer Service pick another job that you don't have to interact with customers!!! read more