YOU DON'T KNOW JACK Surprisingly for Jack in the Box and Fast food in general, it was a pretty good experience. Drive thru was busy so I went inside. Food was fresh made as I ordered. The cashier was nice and friendly. I ordered regular fries but he accidentally gave me curly fries, which I didn't mind. But he insisted I keep the curly fries and got me fresh regular fries on top. McDonalds needs to take note. read more

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I went at 6 in the morning before work. There was only 1 employee and he took care of me in the drive through. He had just put in fresh hash browns, so he had me park in the parking lot to wait for my meal. 2 minutes later he was out with golden brown hash browns and a good burrito. I appreciate the dedication of this 1 employee. Thank you for your hard work sir. read more

Waited OVER 30 minutes for a single burger and order of tiny tacos. Orders that came in AFTER me got their orders fulfilled before mine. Absolutely horrid experience won't be returning to this location anytime soon. So much for "fast" food read more

I always get nervous when I order tacos cuz it's always a hit or miss. Sometimes they're old and gross and soggy and sometimes they're amazing These two were phenomenal. Definitely satisfied my craving. I don't really get them anymore cuz I hate spending my Money and getting crappy tacos read more

Jack in the Box - That's a good taco - Fast Food Near Me - Mesa, Arizona

The location is good, but last time I went they only accepted online orders or door dash / Uber eats.

I hate to be one of those people, but if I could rate this place a BELOW zero I would. We waited in line over 30 minutes and didn't even get our order placed. This place can fuck off. We trapped in, cars in front of us and cars behind us. Once we got to the window and told the worker what happened she had no empathy. We just ended up leaving and didn't waste anymore time there. read more

whoever in that kitchen today need a raise! food is good as heck and fresh!!!!!!!!!!!!

Stopped in twice over the past 6 months and both times walked away without an order. Guess it was not meant to be. Inside service is a challenge. They don't seem to have enough counter help. Service staff is swamped handling drive through orders. Lots of choices in the area. Micky D around the corner or better...the Burrito Shack down the road. So long Jack read more

Jack in the Box - Hit the Road Jack - Fast Food Near Me - Mesa, Arizona

Went through the drive thru for lunch. 2 stars for my interactions with the employee working at the window. He did not greet me and his mask was below his chin, despite Jack in the Box having a large sign in the window asking customers at the drive thru to wear a mask. He handed me my food without asking if I would like condiments. I had to yell through the window to ask after the fact and he handed me an entire handful without saying anything. The food itself was awful (for fast food). It definitely tasted off. read more

Damn this jack in the box finally failed me. Took them forever to get my food out and the burger still wasn't cooked. They must've known how bad it was cause they didn't get me a receipt with it either. They are the new McDonald's can't get nothing right read more

Went during the night seemed like some youngsters were running the show they had their own music bumping LOUDLY cuss words & all. They have a real attitude problem they sound absolutely miserable & just sound very bothered as their taking ur order & like they're in a hurry to shut u up quick from ordering more. They're was no line & was asked to go park to bring it out to me, order was wrong as well. Since the pandemic the fast food chain has really been letting their business & professionalism go. FIX IT! read more

I do not recommend this location. Everyone that worked lastnight 1/5/2024 around 10:40ish were so rude. First off I'm hard at hearing so the first time I asked if I could do two separate orders, a girl worker said something I didn't hear so I said "huh?", I asked again and a guy intervened and mocked me saying "huh" and started laughing I didn't understand why they were being rude unprovoked when all I asked was a simple question very nicely at that. I decided not to get anything because of their rudeness and I will never go back to this location 10/10 I DO NOT RECCOMEND! If I could give no stars I would! read more

This Jack-in-the-Box has been making my food, so fantastic I keep coming back here! Super friendly staff. They make my tacos which I always order two tacos extra crispy. They are done to perfection and the chicken eggroll so yummy done right. And a small order of jalapeño poppers . Done nicely! I have never had any sloppy food from here. I live in Queen, Creek, and the Jack-in-the-Box on Ocotillo and Rittenhouse is horrible! There's never the same people working there. They mess up your food all the time but you will not have to worry about that at this Jack-in-the-Box in Mesa, it is on power and ray road so come see what all the fuss is about because they are really committed to making excellent food! I think all the staff there should get a big fat raise! As they cook the food, right! Thank you guys appreciate you! read more

Very sad to say I will not be going back to any jack n the box after this. I am currently pregnant and went for a breakfast sandwich at this location. Luckily I didn't take a bite yet. There was MOLD on my croissant. I posted a picture. I went back and asked for a refund and gave them everything back. The manager tried to give me the drink back but I didn't want anything from there. To top it off after I left I noticed the manager didn't even give me the correct amount back! Do yourself a favor and pay a little more and go somewhere else. read more

Jack in the Box - Fast Food Near Me - Mesa, Arizona

By far the worst experience I've had at jack in the box. Picked this up this morning and didn't take more than a bite before tossing the whole thing away. Never seen a sausage patty look like this in my life. Save your money and go else where. read more

Last night I was starving so I drove to this Jack in the Box to get some burgers for me and my friend. I ended up getting stuck in the line for OVER AN HOUR and couldn't get out. As someone who once worked a graveyard shift in the food industry, I tried to be understanding, but the line really wasn't that long. Then once I got my food, I drove away because I was so hungry and wanted to eat with my friend, but once I got home I realized I'd gotten a totally wrong order. It was 2:00 AM and so I didn't go back to get it fixed since I was so exhausted, but both sandwiches had tomato on them and I'm allergic so I couldn't even eat what I was given. Needless to say, I was extremely disappointed in my experience. read more

I often go to this store on my way to the nearby airport. I think that the store is under new management because it is actually open according to the advertise hours of operation on their doors. I was pleasantly surprised with their dine-in customer service during my last visit. The order taker, who was also the manager on duty, was very friendly and professional. Noe even made the point to talk to me, wait...... I thought that did not happen anymore, especially in fast food restaurants?? Thank you for your attentive service, Noe!!! You really made my day... there's hope after all that not all customer service notions are lost! :) read more

Went through the drive thru. They didn't give me half of my order so I had to drive 15 minutes back to get the rest of my food. Because their dining area is closed I had to wait 40 minutes in order to get my food. No answer when I tried to call. Staff was very unapologetic. Very frustrating experience. read more

The manager Anthony is the rudest man. I have video of him telling me to get out of his drive thru. I went thru the drive thru Friday night and a girl would NOT take my order... she said I needed to order on the App. So I downloaded the app and tried to start ordering. But people started going thru the drive thru so I went thru and they were talking orders. When I ask for a manager, Anthony came up and I told him what happen and he grew very angry and told me to get out of his drive thru. He wrote down the district manager number but was not able to read it. If Jack in the Box sees this.... Call me, I will send you the video. Its also on my Facebook and Twitter page. VERY VAD WORKERS HERE.... VERY BAD!! read more

the guy that always works at 2am is cool, but the girl today wasn't it. the food was cold n she didn't seem in a good mood at all.

I visited Store #1555 on 10/7/17 at about 5:45 PM. I ordered 1-spicy chicken sandwich, a medium order of french fries, and 1-Jumbo Jack sandwich with no cheese but extra tomatoes. I repeated the "No cheese, but extra tomatoes" twice to the young woman who took my order. I paid at the drive-up window, got my order in the bag (after the manager asked and confirmed the order), and drove home. After arriving home, I realized I hadn't been given a receipt. The only part of the order that was correct was the fries. Chicken sandwich was cooked so hard I could barely eat it. The burger had double cheese and standard tomatoes, contrary to what I had specified. When I returned to the restaurant to return the remains of the meal and ask for a refund, I felt that both the female employee and the manager were argumentative and did not respect me as a customer. The manager kept calling me "brother", and never did introduce himself nor apologize for having failed to give me a receipt. He finally did give me a partial refund, but never once was apologetic for the incorrectly and poorly prepared sandwiches, nor for my inconvenience at having to make a second trip to handle the matter. Needless to say, I will not be returning to this location, even if my "brother" isn't working. read more

Hours are listed as 24 hours (like ALL Jacks are!) and yet when I pulled up to the drive through at 4:15am I was told they didn't open till 4:30am. I'm not going to sit in a parking lot for 15 minutes waiting for a "open 24hrs" Jack in the Box to "open." Won't be going back to this location since I have no clue if they'll be open! read more

The guy taking my order was a douchebag and kept I interrupting me every sentence. Sounded like he had no customer service skills at all. Food was good though. read more

First- In the drivethru they forgot to put my Chicken Fajita Pita in the bag- so I parked my car and ran in and grabbed it. I got home to find that the chicken fajita pita (that is usually over flowing) was less than half full. I paid $6 for this thing.... read more

Jack in the Box - Fast Food Near Me - Mesa, Arizona

I was actually at the new Jack in the Box on Higley & Pecos. Hands down the worst taco I've ever seen in my life. I ordered two Bacon Ranch tacos, and somebody left them under a heater at least an hour, AT LEAST, before serving them. Seriously, a TACO? How hard is it to throw one together fresh? Nothing in my bag was good. It was all out for far too long being kept warm by a heating unit of some sort. My order was wrong. Totally sickening. I took a picture of the taco, I'll see if I can post it somewhere, it's seriously laughable. I still couldn't tell you if the brown stuff inside was beans or some sort of shredded meat...or both? It was cracked and dehydrated. Never again. read more

Jack in the Box - The inside of a "Monster" Bacon Ranch Taco from Jack in the Box - Fast Food Near Me - Mesa, Arizona

Most ridiculous customer service ever. One of the employees rolled her eyes and after all that I then went to ask for a bag for my food and not one but TWO employees looked at me and walked away. Another employee then came up and gave me a bag offer 5 MINUTES of standing there waiting. The food was DISGUSTING, my fries were burnt, and the employee who gave my family our food slide my bag in soda on the counter and didn't even bother to say sorry or put the food in another bag. WORST EXPERIENCE EVER! we will NOT be going back. read more

Maybe management needs to get a better mic for the workers because I ordered one taco and the worker kept saying two. Also got a regular loaded fry and got a spicy one. At least the extra taco will supplement my fries, not that I wanted it to. Also paid for it all when it wasn't at all what I wanted, thank you late stage capitalism! read more

NASTY- MOLD--- GROSS!!!! Everyone was standing around talking when there was Plenty to be cleaned everywhere! The food was- regular food. I went to put ice in my toddler sons cup to get some water and there was MOLD all over the ice spout! I showed the manager- they put an "out of order" on the machine but then decided to mop the floor instead of cleaning the machine. Mind you this is the floor that they would need to stand on to clean the machine!!! Will not be back here- if something as simple as the soda machine is nasty, what else is nasty in this place! GROSS!!!!! read more

Tried this place for the first time recently since it was late and there was nothing else open. The employees were cool but the food was so bland! Almost tasted like nothing! It also made my farts absolutely putrid and I'm quite perturbed by that. Will not return read more

Shady service!! Nobody in line and they made us pull forwards and then backwards a couple of minutes to get our "fresh food". Why can't you just let us watch you make the food?! The guy was just a complete jerk about it all. First no probably last time we go here. read more

Supposed to open 24 hrs. It's late trying to get something to eat and they put a trash can in the drive thru so they cannot take drive thru orders. I'm done with this place. read more

So not only do you need to check your bag to make sure you got the entire order. Apparently you need to unwrap the burger and make sure you were given the right order. Ridiculous for no rush 12 am hours. Don't expect any good attitude either. This location blows, Owner. Higley it is from here on. read more

Only got peppermint shakes. If you got past the whipped cream you where in for a surprise. The flavoring tastes like chemicals. Never go to jack in the box for peppermint shakes. Just drive your self to chik-fil-a. read more

Went to grab quick lunch, went to bathroom 1st baby cockroaches in daylight crawling around floor, needless to say I didn't stay....so grossed out! Sorry I tried a no star but site had me do at least a 1 read more

Can I give this place ZERO stars? Tonight they had the WORST drive thur person. We sat at the menu to order for over ten mins while she kept saying "give me a min" by there were NO other cars in front! When we eventually got to the window to pick up our food we sat there for another 5 mins and when she came to the window she was extremely rude. They need to find more customer friendly people if they want to stay in business! Horrible! Disgraceful! read more

The most disgusting place I've been I mean fast food is better then this nasty place never coming here again not only is there food nasty I also didn't get a recipe from the crazy lady at the drive thru read more

Jack in the Box - Fast Food Near Me - Mesa, Arizona

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deserves more stars :) nice people and even though it's 11pm the food was good and they weren't taking forever

Went through the drive thru last night around 11:30. The lady came on the intercom and was so rude. All she said to me was "GIVE ME A MINUTE"... No good evening, no hello, no welcome to Jack in the box, NOTHING. After waiting a few minutes I said hello? She said again, GIVE ME A MINUTE!! Rudest person I have ever encountered working in the service industry. I came around the corner to her BS'ing with the car in front of me. Needless to say, I didn't order anything and will NEVER go back. read more

Worst Jack in the Box ever. The chicken tenders were pure fat, most of the drinks were out, & it was super trashy. Never again.

All of the workers here really don't know customer service. The food is sub par even for Jack in the Box. The tables were all disgusting. I haven't been to a Jack in the Box for years, and won't again for many more years. read more