I don't understand the low rating. Do people not understand what fast food is? This Jack in the Box is exactly what it's supposed to be.

On our way back to Vegas, to fly out after our 9 day vacation around the Grand Canyon, we decided to stop at Jack in the Box for a quick lunch. The only reason we did it was because neither my wife or I had ever been to a Jack, so it seemed like a perfect opportunity. We should have kept driving. The menu looked great when we walked in, but we should have known it was not going to go well when we saw all the people standing off to the side waiting on their orders. It seemed like total chaos behind the counter and in the back. We placed our order, Ultimate Cheeseburger Combo for me, Chicken Nuggets Combo for my wife. The cheeseburger and the nuggets were okay, but the shoestring (my least favorite kind) fries were pretty bad. I almost never leave fries on the plate at the end of a meal, but I did on this day. read more

Quite easily the worst customer service I've ever found or dealt with. The GM is the obvious reason. Treat ppl like you'd like to be treated- your terrible. I ran a Jack for 6 years and this is not what JIB is like.. keep on driving to Vegas read more

This place is horrible. I cannot recommend. Better off going to Smith's and eating some celery. Stopped in here at 9:15 PM. It is hard to screw up a hamburger. But these guys can do it. Ordered two Jumbo Jack Jrs. Mustard and pickles. The hamburgers arrived cold, maybe room temperature at best. This is the cook's idea of mustard and pickles. (See photo) No mustard to speak of- one pickle. Wow. Since everybody on here is complaining of cold food- you'd think the owner would address that. I guess he doesn't care. Neither should we. El Paso. read more

The lobby here is still closed for covid, but my experience in the Drive thru was just short of amazing. Fast service, very friendly staff, and hot great tasting and looking burger & fries!! read more

Jack in the Box - Fast Food Near Me - Mesquite, Nevada

i came wednesday at 1pm at the lady taking my order was extremely unprofessional, and rude. she was cocky and disrespectful. then i came to the window and she then slammed the window on my face after i asked for more ranch. i believe her name was norma or something similar. she needs to be out of here. so embarrassing for the business. read more

We placed our order through drive thru as the indoor dining is not open . We ordered a sourdough jack burger with one piece of cheese . This burger has bacon & tomato . We ordered the combo which was fries & a diet coke . We also ordered the mushroom Swiss buttery burger combo with Coke Zero. We took a drink of our cokes & they had no syrup. They were flavorless. We told the employee we wanted to new ones as they tasted bad . She made us new drinks & they tasted bad still. We told her & she just shrugged her shoulders like so what . So we just took them . We couldn't even drink them we threw them out & drove down the street to McDonald's to get drinks that tasted decent . Our burgers were good but not very hot . They did not give us any napkins with our order . We usually love Jack in the box & look forward to eating here when we are in the area but this time we were disappointed . read more

See all

We enjoy eating at jack in the box now and then; but this is the worst place we've been too. In the past, the drive thru orders have been wrong on a regular, cold or had 'rancid oil' taste. But today was the worst; place an order using the app for pick up and payment was confirmed through Google pay. When we went to pick up the order, I was informed they had no record of it and there was nothing they could do about .. even after I showed them the confirmed payment receipt on my phone. When I got home, I confirmed with my online bank statement that the payment had in fact been made I could file a claim, which I will be doing on Monday .. bottom line, the folks that work at this Jack in the box are rude and treat their customers extremely poorly. read more

Poor food, poor service, dining area was not clean, and the restrooms were filthy. I don't plan on returning.

It stinks like sewage in here lately. It's REALLY bad. I'd highly suggest doing Uber Eats or Door Dash, if you're hungry for Jack In The Box! read more

Went to this location yesterday and besides having us park out front with the other 4 cars, the food was terrible. I'm not expecting anything superb but even just your basic quick eat is good enough for me and it was not it. Our food tasted old (overcooked or just wanrmd up) and the soda was garbage. I wouldn't recommend this place to anyone, stay on the freeway and maybe go to Wendy's or somewhere else. The time was around 730pm. read more

Never have been a big fan of Jack in the box. But they won me over finally. The menu is interesting and the food is well prepared. Much better than the other drive in eating places I've learned to avoid. I recommend Jack in the Box. read more

This place is so disgusting. Their drinking fountain so dirty. No soap or paper towels in the restrooms. read more

See all

They never get my order right! I definitely won't be back!! I was there a few days earlier and the same thing and I get pretty simple orders! The orders never look like the pictures and the manager tried to defend the terrible food! I'll anywhere else but here again. Definitely don't waste your time going to this jack in the box!! The manager needs to really make some changes on how she manages this place read more

I ordered a breakfast jack, the counter person sold me a ham and cheese and said there is egg included. Wrong!!! The sourdough jack bread crust was so hard my dog spit it out, oh....wheres the cheese? Is it still in the walk in cooler? Cmon.....whatever manager was on duty needs to be retrained. The absolute worst j.i.t.b. ive been to!! read more

This established is beyond sad to say the very least. The service here is laughable. Constantly having an attitude, never telling one how much they owe before they leave the drive thru ordering box, never giving out receipts, almost always messing up orders and then treating customers like trash when they go back to correct the orders or asking for sauces. This facility might as well be completely shut down and retrained and/or rehired. The drive thru girls act like they completely hate their job, the customers, and their lives here. I almost hate having a craving from here and having to go order myself because seeing their faces and hearing their monotone melancholy voices gets my mood down. Im sad to say this place was once my favorite and now its the worse place in town. read more

Man, you talk about one ticked off customer. That would be me. Wife and I saw a commercial on that triple cheeseburger so I drive up there. No line, give my order, triple burger with no cheese and a cheeseburger and large fries. Guy at the window asked me if I wanted any sauces, I told him I'll take some extra secret sauce. Get home, what a joke. Of course it looks nothing like the commercial. Maybe 2 little shreds of lettuce and a slice of pickle the size of a nickel on one super dry burger. Get in the bag for some secret sauce and 3 containers of ranch dressing. What can I do with that besides throw it in the trash. Wife's was probably worse. I always tell her "you can't go through the drive thru, gotta eat there". Can't wait till this covid hoax is over. read more

Very poor service, I waited (as well as all drive thru and dine in customers) for a really long time to get breakfast burrito and breakfast sandwiches. The sausage patties in the items very definately yesterdays, burnt and dried out. Don't waste your money or time here. Very slow and un-caring employees. read more

Terrible smell on the inside and bad food, very messy and a very terrible atmosphere

Fast service. Friendly staff. They have some nontraditional items on their menu if you want to try something other than burgers. I tried their teriyaki chicken salad on rice which was quite good. read more

Jack in the Box - Fast Food Near Me - Mesquite, Nevada

My first and last time eating at Jack in the Box! We should have known when we pulled up and the trash was overflowing outside that it was a bad sign. This restaurant was FILTHY! All of the tables were dirty and the floors were disgusting. My flip flops literally stuck to the floor. My husband used the restroom and it was the dirtiest and stinkiest you can imagine. I would not recommend this location to anyone! read more

Great tasting hamburgers I can't wait to try the teeny tacos fries are wonderful also

Looking for a quick and easy meal to go. Went through the drive thru, service was really slow. Had to explain my order 3 times and was given the wrong price. Get to the window and they were not sure what order was ours. Told us a different price. Get our meal and drive off and every single sandwich was wrong. I know fast food is not the 5 star experience but your still spending hard earned money, and for me I would spead it elsewhere. read more

Soooooooo slowwwwww. Drive thru always 15-20 minute wait in the drive thru. Thought it was a one time occurrence until we came a second time and same results read more

Horrible, SLOW service. I ordered a Jack's Spicy Chicken and fries. I got a grilled chicken patty on sour dough. NOT what I wanted. I didn't discover it until I got home 7 miles away! Plus the drive thru took 15 mins! read more

Overall the food was good! I was visiting from Utah so we don't have jack in the box, giving it three stars because service was mediocre and we found a hair in our food. Yikes! read more

Honestly the best Jack In The Box I've ever been to! The customer service was amazing. I have always hated it whenever I go to a restaurant and the employees are bitter. The employees here were happy and smiling the whole time I was here! It made the stay ten times better! read more

Like their original iced coffee. Jumbo jack bun was a little stale. I love their tacos, especially with extra lettuce...charge me extra if you like, they're only a buck! I tried ordering them with extra lettuce on three different times and got tacos with no lettuce. The first two times, I chucked them in the trash because without lettuce they are gross and I had already driven home. I'm now out two dollars. The third time, I asked them at the drive-up if it's ok to order the tacos with extra lettuce and he said yes, no problem. This time I checked before driving away and they still came out with no lettuce. Rather than risk getting spit tacos with extra lettuce, I asked for my money back. Woo-hoo! If I'm going to be throwing my money away, I'm going to go big time and spend that saved dollar at the casino across the street!! read more

Food is good sometimes but fries are cold 80% of the time. Service is 15-20 every time, the mess up the order 50% of time. Might as well just go to KFC some how I never get a actual large fries! I pay the full price and get a half full box‍ read more

Jack in the Box - Fries - Fast Food Near Me - Mesquite, Nevada

Just as good as any other Jack in the Box, except a really nice manager working! That's why the extra star is added here. read more

Jack in the Box - Fast Food Near Me - Mesquite, Nevada

Wow!! The service here is just amazing! Everyone is courteous. Food was freshly made. Rice in my Teriyaki Bowl was Perfect!! It got extremely busy after we got here. Around 9am! Make this Jack a pit stop. So great full we stopped here!!! read more

Jack in the Box - Number #16 Teriyaki Bowl - Fast Food Near Me - Mesquite, Nevada

I stopped in because I usually go thru the drive thru..I wish I hadnt. The place overall was disgusting..trash under the pop dispenser stuff spilt down walls counters machines..the doors and windows were gross..I EVEN told the young manager the place needs cleaned..she looked around and said..we have someone that does that..I said well they need to do it again..I called our local heath inspector and they are going over this very day...thats great .I will follow up myself in a few days.. I hope it looks alot different read more

All I can say is, if you use the drive thru, make sure you triple check your order .. before finally giving up on them completely, used it several times and, no exaggeration, they never got one order right, leaving out items or providing the wrong one(s). We all know what Joe Pesci had to say about the drive thru in Lethal Weapon 2 .. well, this one proves he's right. read more

WORST drive thru ever !! I went thru drive thru last night and I spent over 40 min ! WORST WORST WORST. They had the worst attitude never coming here again ‍ read more

If I could give 0 stars, I would. They're burgers, always taste like they've been sitting out, and the bread is stale. Onion rings, burnt. Never have their dessert options. I probably won't be going back for awhile. read more

Service was good. Food good. Food was hot and done in a timely fashion. Nothing negative to say at all. Location was sort of hard to. Find because we are not from here. read more

I wish there were more Jack in the Box near me! This location is great! The manager is nice, and efficient. The employees are always nice and welcoming. The food is great! And the inside is always clean. read more

If I could give zero stars, I would. Our "fast food" took 25 minutes. No apology, not even an acknowledgement. Probably the worst fast food service I've ever had. read more

Look forward to stoping at this place evertime we visit mesquite. There are no jack in the box restraunts where I live. I do not eat fast food often like 2/3 times a month but its definitely a upgrade from your mcshitters and wendys a nice change in the fast food department. read more

I thought I would give them another chance since we came in January but should have just kept going. Came for shakes just to find out, after going through an entire order, the shake machine is closed? Their excuse that there is only three people working? So what! This place sucks! I worked fast food and handled the place with TWO people and an open dining room!! Still missing an order of fries. Did not say the small box doesn't come with a drink. Then proceeded to charge for the tiny drink. Can't communicate through the idiotic plexi glass in front of the window and then blamed it on the truck that was turned OFF NOT running. Sucks! Do not bother going here. Do not believe the faked good reviews. Did not offer the sauces with the item that required sauces (same move they played back in January). The code on the receipt for the survey doesn't even work. Shall I go on? Jack in the crack is a poor excuse for a company. I know all their scams. read more