I love the Bacon Ultimate Cheeseburger!!! The Best Burger Ever!!!!! Good Service Good Price Nice Cashiers! read more

Apps not working at this location. Issues where items on the menu are not available after purchase. Sea food definitely is not available at this location read more

I love the new look! Congratulations. The employees...awesome! I ordered two of the two tacos. Two tacos were horrible, the shell tasted old and stale. Technically half the meal was good. Please do better. Old food should be donated or tossed. read more

Supposed to be the best tasting burger. Not in my opinion. Fries were crispy, burger was forgettable.

Google says open until 1am. Drive over here, 12:30am already closed. Update hours or don't be lazy and work

Terrific service and great food and terrific ambiance, very sexual presentation and visually appealing

Cashier did not understand my order and was very unprofessional. She had someone else hand me my food who didn't even give me my required sauces read more

Jack in the Box - I have no avocado like sauce - Fast Food Near Me - Novato, California

Since I moved to this neighborhood in 2004, this Jack In The Box has always had unprofessional people working there, sloppy food put together by incompetent workers and want to charge for every condiment. I had not been to this place since 2019 and today I gave it one more try. Chicken strips were fine. Jumbo Jack with cheese was ok. My six tacos were so sad. I could count the lettuce with one hand and the cheese was half hanging out of the tacos. Forget the quality of the food. I asked if I could get a couple of ranch packets for my five piece chicken strips. They told me no. They could only give me one packet for five piece. I asked if I can get 30 packets of hot sauce because I use five packets per taco. They said no, we can only give you one packet per taco. I asked if I could pay extra so I can enjoy my food the way I want and they said no. Ugh! I can't believe how some people wake up everyday to work at a place like this and talk to paying customers like this. What a horrible living. Anyways, I'm NEVER going back to this Jack In The Box EVER!!! You think your life is tough. Pay a visit to this Jack place and you'll feel better about yourself. read more

Still to this day September 2024 Jack in the box has poor customer service especially through the drive through, Itd been about 4 times where they got my order wrong when I specifically told them what I wanted and they give no sauce when you ask for extra poor management get the drive through to step up read more

This place hasn't changed much. They usually lock up the dining area by 10 when it's supposed to be open until midnight.

They slow as hell here but what can you do? These mfs are underpaid as sh*t and gotta b in an establishment all day that doesn't even seem to have air conditioning or heating read more

Have only used the drive thru. Restaurant does not present itself as a comfortable place to eat. Not always easy to order. Have had issues with English fluency. Meals are hot and appear fresh. In a hurry? This may work for you. read more

They should really consider changing their business hours. They don't close at 3AM as advertised

We went late at night. The employees were great and helpful. Did not wait long at all for our food

I've always really loved the tacos. They're greasy but there's something about them.

Came here 15 minutes before close and they are closed early. I could've made it to In-N-Out who doesn't lie about the times online. Thank you read more

Terrible, terrible customer service. We used to love coming here. Lately, we've given several chances and they either mess up our order or the food is not good. When they try to fix the order they bring it out to us, laughing. I recommend Burger King! read more

They brought back the Teriyaki Rice Bowls after a brief hiatus and I'm hooked on them. In fact the Teriyaki Bowls made the Healthy Dining List at http://www.healthydiningfinder.com/restaurant/?id=133. Filled with chicken with broccoli and carrots on a bed of rice makes for a very healthy meal. I ask them to go light on the teriyaki sauce because the sauce recipe was changed and has more pepper than the last sauce they had. You can always ask for teriyaki sauce on the side and add it as you wish. With the combo deal you get an egg roll (which is quite good) and a drink. The new flavored iced teas are not worth the extra price. You're better off getting flavored iced tea in a bottle or from the fountain elsewhere. This restaurant is easy on, easy off from Southbound 101 at the Entrada Drive exit. read more

Ok so here's a funny story for you: They have a new girl who works during the daytime and she just isn't good at her job, the poor thing. She doesn't seem to speak English that well so she has a really hard time getting orders right. I'm talking repeating my order several times slowly, going back and confirming each item a few times and generally taking waaay longer than ordering two sandwich combos SHOULD take. I wanted a strawberry lemonade with my food. And she didn't seem to quite get that. She asked me to repeat it. A lot. My partner was getting ticked off but hey, I don't mind if it means they just want to be sure my order is right. Nope. I go to the window and they hand me a regular lemonade. I take one look at it, look back at the man in the window and say "this isn't mine. I ordered a strawberry lemonade" and yknow what he says? He says "no" to me. I wasn't mad, I was just dumbfounded. He takes the drink back and talks to the girl who can't talk. So he's merrily fixing her mistake and she's just standing there angrily side eyeing me as he hands me my food. I just smile and wave. Maintaining eye contact and a big smile with her, I asked my partner to go over the receipt out loud and check to be sure our food was right. And that's the story of how a jack in the box employee tried to fight me. Don't go here if you're in a hurry. But DO go here if you're patient, you have a good sense of humor and time to kill. read more

Worst service ever hard to talk to people that dont speak english!! If you order a cheeseburger you'll get a burger with pickles seriously THAT HORRIBLE!! read more

This last Sunday morning went to Jack in the box to buy two spicy chicken sandwiches one with a meal. Arrived home to eat my to go and realized they gave me the new cluck chicken meal. After I started eating the sandwich I realize that it was not the spicy chicken. It was very bland and not that good. The spicy chicken is much better. I had directly ordered number 10 on the menu a number of times to get it straight with the employee but obviously they didn't get that right. Tried calling to get this straightened out but they don't answer the phone and they don't answer the message I left on the machine. I don't know how you can communicate with these people but it's very disappointing and I'm going to have to go back in for refund for this screwup. Very disappointed and probably won't return again after this. read more

It's a good thing I checked my receipt. They herd a wrong thing so my order could have been messed up. They tried to give me a triple burger when I ordered the new guacamole bacon chicken sandwich. When I got home the drinks sizes and flavors were wrong. I guess it was my fault for not checking those also. The new chicken sandwich was tasty and if they keep it in the menu, it may become my favorite! read more

Worst service. I bought several tacos and asked for salsa. They told me one salsa per taco. Very cheap establishment! Don't come here!

I do not approach Jack in the Box with high hopes-but this location is *particularly* inept. Long story short-on a recent trip to the drive-thru, it took 15 minutes to get a cup of flavored iced peach tea. There was one car ahead of me, one behind-blocking me from escaping and forcing me to see this through. The manager yelled at me through the intercom after I'd waited 10 minutes asking what size I wanted. I said whatever the size was on their menu, since they only had one size advertised for the Peach flavored tea. He yelled again, I assured him whatever was $2.59 would be fine. 5 minutes later, they bring me a standard ice tea. They effed up a single beverage order, after 15 minute wait. The snarky and vicious attitude was enough to put me off. I understand these people aren't highly paid-but you know what? You have a job. 11% of people right now don't. Its time to swallow a little pride and give a little customer service. Otherwise-kick their a$$es to the curb and hire someone else who is unemployed and can be a little more helpful. read more

When you are tired of the same old Mac food, try some Jack for once. It's not the same old Jack like the old days, it's better. Jack got some moves with his Jumbo burger politely known as the Jumbo Jack, the most recognizable burger for fast food. I had a JJ here and it tasted better than a 1/4 pounder without the bacon but once you add their applewood variety, forget about it!! NO one can top the great value like 2 tacos for 99 cents and although its on the greasy side, it was good enough to fill the hunger need quick. Use the drive thru if you plan to order to go, nice cool shade unlike other drives thru. Don't get their bite size nuggets, it's gross tasting. Get their bigger tenders if you want finger food. That's my take. read more

Location, location, location. This Jack is clean, fast and super greasy. All the best of Jack. Salads=good, soda mix=good, location=good, open late=yes read more

Just drove through and ordered 4 tacos guy took my card then added in what should been a 3 dollar purchase had an added 9.40 purchase from Sunday- that purchase was never made - my advice use only cash at this location and be careful read more

(Secret shopper) Poor service rude manager closes before closing time and refuse to take order correctly, rushes you to order and makes food sloppy with thump prints in bun read more

I'm normally a fan of Jack in the Box since we don't have them in our area, but this was quite a disappointment. We were on our way back from Napa Valley and were looking for a place to stop and get a bite. Jack in the Box was the first place that was along the route for us. It's your typical fast food restaurant, only thing was that the food was very bland, almost didn't have a taste to it. I also decided to try the tacos, which were clearly just refrigerated and heated up in a microwave. Don't plan on stopping at this JitB again anytime soon. read more

I'm surprised this JITB is not on it's location radar. This particular one has been a regular stop when I travel on the 101N. Not really a fastfood fan but when I need a quick meal that I can rely on, this is my stop. They don't have JITB in my home state of CT. There was one, back when I was younger. When they installed the inflatable "Jack" head outside in it's sign, someone shot it's hat and it remained deflated for the duration of the restaurant, which was less then a year. I now choose JITB over McD's. The burgers taste like a burger should taste and the fries look and taste like they were actually handcut (Not likely) This particular JITB is situated off the 101 where it's easy off, easy on. A stop that I like to make when I know i'm close to my destination. read more

Terrible customer service, they blame you for not being able to properly confirm your order over the drive through and don't even offer to refund the difference for paying for something they got wrong. I definitely advise to avoid this place the next time you want to get Jack in The Box, it's not worth the headache and the frustration of going inside to fix your order and then being made the incompetent one. read more

Came here for breakfast after getting my front windshield replaced at a nearby shop and no complaints about this Jack in The Box. Food was quickly served, lots of parking, location was convenient. Not bad. read more

I found a coupon for a free BLT cheeseburger with purchase of large soda. The burger & soda were amazing! One of the employes was on her break in front of me while I ate she took off her shoes and picked the rash on her legs and blotted the blood with a napkin I wanted to puke. Meanwhile the news was on in the background discussing a murder rape crime. read more

Sitting in the drive thru. Forever. Finally pulled out. Went inside. Pretty dirty inside. Waited there forever. Looks like there are TWO people working here. Total. I finally just left. Sadly this is probably due to the fact that you can't afford to live in this area on the wages you'd get paid to work here. Welcome to California. read more

Don't expect service to be fast here, even if one just wants an iced tea through the drive thru. I usually come here to fulfill my iced tea addiction but always give myself at least ten minutes to get served. Sometimes I change it up for a milk shake, but that is for a special day. It's funny, I usually stop by here after grocery shopping. Staff is friendly enough, too. read more

Just went in for a gift card for my dad. I don't know how he likes this place. It was FILTHY!!!! There was food all over the floor. Everybody is speaking Spanish to each other with all English speaking patrons. It was quiet with a lot of food just sitting there that I felt sorry for the next person who was going to get the old cold food. Cashier did not know how to do a gift card but they probably do t get many requests. read more

I am a frequent customer of jack in the box in San Diego as I lived one block away from it and they gave me complimentary coupons. I moved here in Novato and prior to ordering at the drive thru I mentioned that I have a complimentary meal coupon. The guy took my order and proceeded to the next window. The lady won't accept my coupon even though it's not expired and can be use at any jack in the box. I was told the manager won't take it and I need to redeem it to the branch I got it from. I explained I got it from San Diego. I just don't understand why can't they accept it. It's corporate. I used it all the time at other branches and no question ask. Only this location I got a problem. The lady added that she can give me a small free meal if I write a review. I said I can do that. And so I got my free small meal and giving them a small star. Thanks read more

While I'm standing behind the counter waiting for my hamburger, I see the cook preparing other meals. He does not wear gloves or use any other type of tool to pick up the meat or produce...just his bare hands. He touches the food, freezer handles, wipes his hands on his shirt and goes back to touching the food and preparing burgers. Totally disgusting. I will never eat another meal at this restaurant, or any other Jack in the Box franchise. Gross. read more

Brewhouse burgers were probably under the heat lamps for a while & too well done. Tacos were cold and tasted like they were deep fried in old oil. This is twice in as many weeks. There will not be a third. read more

Worst place to eat in marin. The wait time is always so long, always around 15-20 minute wait times everytime i go and they always get my order wrong. Dont eat here if you are hungry go to burger king or some place else!!!! read more