Costumer service was fine but when I opened my taco there was part of a rapper from a roll of quarters in it read more

Jack in the Box - Fast Food Near Me - Palo Alto, California

Honestly my smash burger wasn't as bad as I though it would be. I can't even remember the last time I went to Jack In The Box. I really wanted to try their smash burger because, well, smash burgers are super hip right now LOL. The pros are the super easy ordering and pick up online. The burger was better than I expected BUT I felt like it was cooked way in advance even though I placed my order in the parking lot. The burger was lukewarm to cold. The curly fries were also cold when I touched them so I decided to pack it up and take it hoke to reheat it. I feel that if the burger was fresh and hot, it would probably be better than the other chains like McDonald's or Carl's Jr or Wendy's. 3 stars for meh/okay. I wouldn't go back again and would just stick with another fast food chain. read more

Jack in the Box - Fast Food Near Me - Palo Alto, California

Every time i come here there is always a issue we ordered two munchie meals two extra sides and desserts we were only given one and two tacos. The guy was not very friendly i had gave him all my receipts and was telling me that what i told him whats not what i ordered they did not give us are drink cups they were saying that we were liars i said can we cancel the whole order he said no you get what you get then i said well then give me a refund he said no you get the food you ordered. Then i was checking my order and asked for a cup for my soda he sighed and rolled his eyes and said really i said yes cause you can not seem to get it right read more

Jack in the Box - This was the Monster Munchie Meal they gave me - Fast Food Near Me - Palo Alto, California

Ah, Jack in the Box on Camino Real--a humble drive-thru that hasn't made Reddit headlines (yet), and that's exactly why it deserves some flowers. We've all seen the viral chaos: late-night customers doing the absolute most for clout, hoping to provoke an underpaid employee into a "f**k around and find out" moment that ends up as tomorrow's internet drama. But not here. This Jack? It's all business, no WWE energy. The drive-thru runs like a well-oiled curly fry machine. Tacos? Hot and greasy in that nostalgic way that reminds you you're one bad decision away from greatness. Curly fries? Still curly. Still fried. Still elite. Service is fast enough that you barely have time to double-think your midnight snack choices. No chaos, no theatrics--just a reliable pit stop for when your dignity's low and your munchies are high. Keep it classy, Camino Real. read more

There was an insect that was crawling on the table while my family and I were enjoying our food in this fine evening, well the service was good but the sodas were a different thing, tasted more like water than Coca Cola. We should have just went to MJ SUSHI across the street or even better the shell gas station that was next to us. read more

Just went and the lady is half falling asleep. She seems rude and mad for no reason. The best thing is get her o it if there she makes the food so bad. I forgot her name but if I see her next time definitely would put it down. worst jack in the bay read more

aggressive and controlling owner wrong sauce wrong meal size missing the desert do not recommend read more

Eating here was a really pleasant surprise because the dishes were so full of flavor and well prepared, it felt like the kitchen really cared about making something delicious and not just filling plates, the staff were very welcoming and made sure we were comfortable from the moment we arrived, I noticed how patient they were with questions and how they took time to explain things without rushing us, the food was nicely presented but nothing too fancy which I actually liked because it felt more genuine, the taste was rich and fresh and you could tell they use good ingredients, the environment was calm and the noise level was just right for having a conversation without shouting, I really liked how attentive the servers were but also respectful of our space, it felt like they wanted us to enjoy our meal at our own pace, I am glad I found this spot because the kindness and tasty food made for a great experience that I would recommend to others looking for a nice place to eat. read more

The service is really good and I get my food quickly! i enjoy sitting in there to eat from time to time.

Walked in smiling thismorning and the girl at the register didn't smile once, food was "okay" expected it to taste like at my hometown, the sodas tasted like cleaning supplies. To top it off when we finished our food there was a cockroach crawling across the wall and it wasn't an outside cockroach it was an indoor cockroach. read more

A--holes lied about the bathroom being out of order when my 10 year old daughter needed to use the bathroom even though we were ordering food. Don't come here unless you want extremely rude service. Crap employees for a crap product. read more

So bad you'd think it's government run. They took forever! The worker said he was there alone but there were at least two more workers serving customers. read more

I'm giving this place five stars because the employees are lovely -- super friendly. But I hate myself every time I go here because the food is so unhealthy and not worth my clogged arteries. Except for maybe the tacos ... that stuff is irresistible. I got the Jumbo Breakfast Platter once and felt horrible the rest of the day. The hash browns were soggy, pancakes tasted like plastic, and the bacon was limp. read more

Jack in the Box - Jumbo Breakfast Platter. I got bacon & sausage, hash brown, mini pancakes and scrambled eggs. - Fast Food Near Me - Palo Alto, California

I got a burger and a shake for 18 dollars. The tiny burger was ten dollars and the shake was 8. for that price. better to go to Carls Jr where the prices are better, The Counter, or any half-decent burger place. Trash fast food. read more

Terrible food, missing toppings forgot my onion rings after making me wait and walking away from 3 three times before ordering. Also didn't understand what a milkshake was read more

it's normally a standard Jack in the Box. but sometimes you get slighted. for example. I just got a spicy chicken sandwich with just a chicken strip in it. read more

Jack in the Box - The chicken didn't even cover the bread. - Fast Food Near Me - Palo Alto, California

Small store. Mini tacos are amazing and so is the crispy chicken sandwich. Other items are ok

Amazing staff, helped me plan the most romantic engagement for my long-time partner My love story was never a conventional one- I was a seamstress for dog clothing, Greg was a Porta potty delivery technician. But we both shared one common interest that lead us to Jack in the Box on November 2nd 2022: drinking in the parking lot to conceal our alcoholism from our employers. Greg and I locked eyes over a handle of Tito's and an ambiguous flask, and in that moment we truly saw each other. We emerged from our vehicles, me in my dog seamstress van and him from a uhaul filled with porta potties, and walked into Jack in the Box. We engaged in deep conversation and the rest is history. Fast forward three weeks later, and I wanted to show Greg how much I cared about him. I weaved him an engagement ring and asked the Jack in the box staff to place it on the top of his favorite menu item, the kid's toast. When Greg placed his order, rather than calling his name the cashier pronounced "marriage for Greg!" Gregory looked at me confused as all hell, but went to retrieve his juvenile toasted bread and melted in my arms upon seeing my offering. I cannot thank this Jack in the Box enough for helping us create our special moment and start our forever read more

"a legion of fans who swear by the greasy vessels even as they sometimes struggle to understand their appeal" Wall Street Journal article talking about the JITB Tacos Alright its time for a true confession. We all have that one shameful thing we love to eat that we don't talk about very much. In my case its the tacos at JITB. We were a JITB family growing up. I think it was in part because the McDonalds was a town over IMHO and my parents did not want to drive that far for equally mediocre food. . But it was our go to fast food place. We ate frings, we survived the Pita Pocket, heck we looked the other way when they were owned by a dog food company (Purina), we endured the loss and triumphant return of Jack, and despite the changes, despite them actually killing people with an ecoli outbreak, we stayed loyal to the tacos. I have no idea what exactly binds them to me as if it was the ring and I was Gollum. Is it the half slice of American cheese that ratchets up the authenticity factor? Is that meat and bean mixture that is mostly bean and something that if you are lucky, ground up circus animal? Is the overly processed corn tortilla that is fried from whatever huge factory its assembled in and then fried again at the location? Is the lettuce that was shredded sometime in the last moon phase? Is the taco sauce that we used to use to remove the tarnish from pennies? Is it the fact that you can get two of the suckers for 99 cents? Or that it has a bigger version aka The Monster Taco which has two YES TWO half slices of American cheese? lastly is it that after the taco you can tear the wrapper open and eat the fallen lettuce and sauce mixture like some kind of bizarre salad? Bows head in shame.......... YES all of that!!! I love them and I am powerless over them. I know right now many of you are judging, but I'm in good company here with notables like Tom Hanks, Chelsea Handler, Selena Gomez, and Chrissy Teigen. Take that haters!!! and get in on the new taco deal. Three of these ethereal heavenly tacos and soda for like $2.00 read more

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The supervisor lady that works the morning drive thru never smiles, never says Hello, nor Thank you .... I know it's just jacks but if you're so unhappy find another job... read more

Wow. That was pretty bad. I know people don't go to yelp for fast food reviews but I should have looking at the other ones. Stopped here for breakfast and the hash brown was cold and way over cooked. The breakfast sandwich was a joke and the whole thing was $8.50. The whole interior is very bland and the table was dirty. You can expect a certain amount of quality, good and bad, from a fast food chain but this one is definitely missing the mark read more

This spot is rediculious to DoorDash some food from here. The fries were hard and cold , witch makes me think they have been sitting in there for a while. My spicy chicken was missing the patty... my large fries was half the portion.. I waiting 35 min for this and look at the outcome!!! read more

Jack in the Box - Wow No Patty - Fast Food Near Me - Palo Alto, California

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Poor service, not honoring the discount combo they have in the menu, and ignoring customers at drive thru. Panda Express next door is much better! read more

I just order food from them and called in as soon as I received mi order because I was missing 90% of mi order and when I called to let them know that I would like a refund or even the rest of mi meals that I did not receive , the worker didn't know what to do and she claimed that she would call me back , however never did . Talk about the worst Jack in the Box ever . I highly suggest the management of this Jack in the box train there employees more professional or get new ones . read more

My new fancy Verizon Irritating Phone 'The Coupons App' told me that Jack In the Box was having a special buy one 'Buttery Burgers' and get one free. After working out at the Equinox Gym down the street I really did not want to cook on a Friday night and was really hungry. So I was up for two burgers to go and a cold beer when I got home. The first thing I asked if they were participating in the buy one get one free Buttery Burger offer as I have been burned by independent purveyors that buck the corporate offers like the Los Altos Round Table Pizza that would not honor the free personal pizza with the San Jose Sharks 'Four in the net free Pizza You Get.' Once I knew they did offer the buy one get one free Buttery Burger the only downside was she kept pushing the Portobello Mushroom Buttery Jack which I see is no longer on the menu and probably the most inexpensive and most profit margin. One star off for that. The lady that took my order was very nice considering she had to deal with the hungry general public all night long. She appeared to be one of those few genuine people that really enjoyed her job. The kind the undercover boss would want to reward. Tried the Classic Buttery Jack and the Bacon Swill Buttery Jack and reheated them in the oven while I got my cold beer! Great service (other than the upsell for the Portobello Mushroom Buttery Burger) for a Friday evening. One of the downsides of this location is you can only make a right turn out of their location which can be a challenge if you want to go back northbound on El Camino Real. read more

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there was a bug in my salad. it was a good salad but it was a whole ass bee or something i dont even know. (i have picture picture proof) i had already eaten the hole salad when i noticed it. i'm very disappointed. read more

Jack in the Box - Fast Food Near Me - Palo Alto, California

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Worse Jack In The Box Poor Service Very Bad Quality Food Don't Recommend At All Needs Better Employees.Need to Double Check The Order Is Right Or Else You'll Leave With Other Meals You Didn't Order Very Unprofessional Place. read more

It's a typical fast food chain, I don't know what you were expecting. However, I will give them props for being open 24 hours, for both the drive through AND the dining area! That enough warrants an extra star, especially near a college like Stanford, full of starving students who don't eat dinner until 3 in the morning =( read more

Does a pat of herb butter improve everything? Yes. Yes it does. After seeing the Super Bowl XLIX promo for the "Buttery Jack", I had to try it. Although the burger party is still the same laughably dry, tasteless thing that you'd expect at any other fast food place that's not In N Out, the one or two bites that contained herb butter did a good job of imitating "juicy". The bacon was pretty good yoo. Other than that, everything's about the same. Curly fries are an extra 30 cents but worth it, and the service is about what you'd expect. I've seen cleaner fast food places, but I've also seen worse. Nothing special. read more

Ugh. I hate myself when I do fast food for breakfast before work. I'm trying to be good, I really am, but sometimes traffic is a bear and eating healthier isn't really an option. So, credit where credit is due. They were friendly, they were fast, the food is inexpensive and it was certainly hot and fresh. Ugggg, save me from myself. Such a fattie. read more

Alright, listen up. I'm out at night, and I'm lookin for some quick grub. Jack in the box sounds good, I want a burger. Usually you can get some pretty solid food by telling a burger joint you want a hamburger. At jack in the box, this was not the case. An order of a standard jack in the box "hamburger" gets you as far as some thin buns, and a patty that wouldn't impress a famished African child. No toppings, unless you consider two thin pickle slices, placed by none other than god himself, as he laughs at me. I would only eat this burger again if I were beaten and water boarded in a dark room for days, until my spirit was brutally dismantled. The whopper and other sandwiches some solid joins though. I'd also have a shake here if I was in a pinch. read more

Went here for dinner two nights in a row, both times a person taking my order did not understand English, the second time my order wrong and I was already in my hotel room when I noticed very frustrating!! read more

Working late hours at an urgent care vet in Palo Alto, and always being in the mood for Jack in the Box, I decided to order from this specific location since it's on my way home. Best decision I ever made. They made it so easy for me to order my food through the app, and they have a drive-thru pick up option which I definitely utilized. Once I was ready to leave work, I just pressed a button in the app and my order was sent to the restaurant to be started. Once I arrived at the drive-thru I told them my name and that I had an order for pick up to which I was ushered right up to the window. The app had automatically charged my card while I was driving over: HOW CONVENIENT IS THAT! So all I had to do was wait for my food. I was immediately given my drinks and only had to wait an extra 2-3 minutes since I had ordered quite a few chicken nuggets before I was given my order in its entirety. My food was hot, fresh, and absolutely perfect. The night team made it so easy for me to order before leaving work and being able to just use the drive-thru and never have to leave my car. I also had an in-app coupon for a free order of mini churros, and I'm so glad I used it because they're my new favorite thing. Definitely using the Palo Alto Jack in the Box more often for when I'm hungry after late night urgent care emergencies! read more

How is it possible to make customers wait 20 minutes + for breakfast? Eggs take 2 minutes to make, sausage the same. You can cook 6 or 8 eggs at once with their mold. There were 10 people in the lobby. Mathematically how is it even possible to be that bad? I'll add there were 6 people working read more

When it takes two hours to get a burger at Steak and Shake in Daily city it makes this dining establishment look like a great food option. I order on 11/18/16 10:40pm a sourdough grilled chicken and curly fries with drink. Food is good - standard Jack and was prepared quickly. Store clean. Self serve machine worked and was the new type with endless soda options but it was out of regular Coke. Diet Coke worked and there was fresh brew ice tea. Friendly five star workers here that know their stuff. Very well run in the kitchen. Fries super fresh even though it looked so slow that night. How do they do super fresh fries with low turn over? The biggest concern here is that when I parked my car I noticed a big guy asking for money as I entered. I guess its a great place to stand because he gets a lot of foot traffic from people who enter and people who leave the drive through. There is only one exit to this place so you will have to exit past the guy at the door asking for money. Doesn't really bother me but maybe my aunt wouldn't like it. Interestingly enough there is only one door in and one door out of the dining room. Looks like it was built before more strict fire codes. If its past 10pm in this general Stanford area Gotts and closed and overall still happy to have this as an option. I think the gas station next door brings in some shady people though. Just a short ride from Stanford its a different world. read more

Currently here, and have been waiting for almost 30 minutes with two or maybe three cars in front of me. I forgot my lunch so I needed to buy something for lunch and this is ridiculous. I've never been to a fast food place where it's not fast. read more

I have not been paying attention, when did they change their logo??? Jack in the Box used to be a regular after a late night out. Their food used to taste wonderful at 2 AM. At 7pm, not so great. The pita sandwich was decent and so was the churros. read more

I eat here when I want to eat junk food sometimes. $1 chicken sandwiches usually. I add more pepper and spices/mustard to it. Unfortunately the healthy emergency meal is $5-6 for like handful of pieces of grilled chicken. wtf, fail. I could buy a whole roasted delicious chicken for less than that at Costco. Ahh, convenience tax. Their milkshakes are REALLY thick. like, cannot-suck-up-straw thick. This is a great thing. However they are usually waaaay too sweet. But sometimes I get it anyway to induce a creamy food coma. Get the oreo one and vanilla. Strawberry too, although seems even sweeter. Do not get the chocolate cake. Holy hell it's like eating pure sugar in sweetness. I do like the mini funnel cake though. It's the least sweet and tastiest, but a little bit too oily. Crunchy on the outside and moist and fluffy on the inside. Cheesecake is not bad either, but of course sweeter. Good fries. I like it when they're saltier. (Can't say much about their hamburgers--I really hate the taste of fast food hamburgers in general, maybe cuz they're made of pink slime ;) read more

Cold fries, flavorless burger, it was very sad. The bag even says crispy fries, nope.

Cashier working wasn't paying attention I repeated my order 4 times and she got it wrong and wanted to charge me what was missing from my order seems like she got mad when I told her my order need to train them to pay close attention to customers when they order now I don't have my full meal read more