The worst service, horrible staff, this place needs to be shut down. Dont eat here if you want clean food as it is disgustingly dirty and the staff dont care. The people who did no longer work there. Never recommend this place to anyone. Its worth the drive to go to EDH if you want JIB food. read more

They took a long time to oder and pay but i have not had it yet but I have had it before so I now it's good

Me and my boy were coming in for a long car ride and we were hungry as hell. We pull up to the building doors are locked. All of them. Then we decided to walk through the drive through ain't nobody pulled up till a couple minutes later saying to go through the front. Door was still locked but eventually someone came and unlocked it then they took our order and the girl was like "where the hell is the water" and then somebody else had to help her. It was the dream team of doom over here I bet nobody did a background search before hiring these mfs here. Then you overhear Dumb, Dumb, and Dumber talking about how they were gon say that the service went down so they get a free 10 minutes for a break. Food was lowk trash too but whatever. That was the least of our worries. read more

Jack in the Box - After the Loaded Breakfast - Fast Food Near Me - Placerville, California

This place is a joke. Do not eat here, food is cold and unbeatable. You order food and it comes out like warm like someone ordered it then decided on some thing else. Terrible food. Yuck, do not waste your money read more

I couldn't get home soon enough to write this review or if it will even matter at this establishment considering other reviews I have read. We were dine in at about 8:45pm on 11-29-25 (I'm putting time and date as this will help ownership establish what employees were on shift). So allow me to begin, first while we ordered there was an older lady awaiting her food and another gentleman sitting at a booth with no food. We sat down as we awaited our food. During this time the older lady had got her food and determined her order was wrong. At this time, out loud with customers present the manager (female) and cashier (female) both told the lady she did not order it and that she was wrong, they repeated this many times. This was not, "sorry miss, we gave you what we believe you ordered but let's see what we can do to fix it." It was rude in nature and condescending and completely uncalled for. Agree to disagree, but don't embarrassed the people who keep you in business, which you need this business to keep your job. Additionally, once they decide to make her the breakfast platter she originally wanted we could hear the people in the back (female cook & some other guy) making comments about the lady. So the lady finally gets her food and when she is leaving some guy from the back yelled out "bye" and after she walked out all the employees laughed and talked about how she pissed them off with saying they got her order wrong. I want to point out that at no time did this customer react rude or raise her voice. So fast forward, we get our order and the wife's Sourdough Jack bread is cold. She takes it to the counter and says it's cold, same female cook hears this and says, "well our toasters suck." This is not our problem and again, why is this comment made to your customers? They remake it which was appreciated. Now we have eaten and we are leaving. However, as we are leaving that gentleman who was sitting inside as I mentioned at the beginning and not eating was outside with the same female cook, kissing her and smoking directly in front of the front door, roughly 5' feet away. So now you have an employees smoking in front of the door (California law is 20' from an open door by the way) and kissing her boy friend who was just hanging out in the restaurant for everyone to see. Not to mentioned we had to walk through there cigarette smoke. So this is long but it had to be said. One last thing, the lady they were rude to was eating out in her truck with her husband. I made sure to let her know what was said after she left, she stated they were very rude and she would not be back. I apologized to her, which is crazy because I don't work there but this is how badly I felt for the way she was treated. How you have a manger who condones this behavior and a cook who acts like this in this establishment is beside me! Also, the young cashiers ride came to pick her up while we were still there...he came inside and proceeded to use the F word multiple times out loud. These are your employees business manager (Jack B.) how do you allow this? I'm sure I'll get some automated response like "I hope you give us another chance to make this right in the future." But then again, maybe someone who cares about the business and the folks bringing the business to you will read this and actually care to act! read more

My experience at jack in the box was terrible and the lady that works on the grill is very rude and when I ordered breakfast at like 6 pm she was saying "omg people should just cook at home" and every time I go inside and order food she's always complaining about everything and I don't think someone like her should work there that is very disrespectful and not good service at all. read more

They closed early just cause they felt like it. Workers just said we're closed sorry, then walked out.

I went last month and two tacos were 1.99.. and online it says 1.29.. don't trust the prices. Workers are very rude as well. Got the drive thru window slammed in my face for no reason. read more

Tiny tacos for my grandsons & I, then the worst case of food poisoning in my life! The grandsons are much younger & faired better with severe upset stomachs, I however am still trying to recover 3 days later. After reading all previous reviews, making people sick was only a matter of time, this place is disgustingly filthy. I have made a report with the health department & will provide them my medical report also. read more

I just went inside to order my food and not one person paid attention to me. In fact, I didn't even see an employee at all. I might as well have just went behind the counter and made my food myself, they wouldn't have cared or noticed. Not even sure anyone was working. I think this jack in the box was forgotten by corporate because it looked very run down read more

do not buy their gift cards i got mine at walmart n it said " activated!" got it first a gift n when they went to order the girl told him no god? so took it back to walmart n they found out it said " activated" on my receipt but the 15 numbers were entered. it said not activated. so there you go worthless. it is a total scam buyer beware read more

Hadn't been for along time. went through drive through and my order taken from a pleasant voice. Placed order. pulled to window and was greeted so kindly. received my food which was hot and fresh. service was excellent and food was excellent. What a nice change from my experiences from other fast food in the area. Keep up the good wor! read more

Food was fresh and tasty, service was fast and friendly. Dining room was clean, but restroom was dirty. Convenient location.

OMG This place is the worst of the worst. I do not understand how these people make these foods, so disgusting plus the restaurant is so dirty they're not friendly at all everything was cold and old been $47 read more

This is still the worst fast food place in town. They are always out of everything, and the line is ridiculous. Cars in front and behind me, they wait to tell me that I must pay with exact change or a card. So what if I don't have exact change? I'm just stuck in your 30 minute fast food line? I would say get it together, but these giant chains don't care. read more

Sigh.... I loved jack in the box, until this one in placerville. The sign says open late... however, I've shown up at 630 and they are closed. I've been the the drive thru for an hour, just to be told at the window they ran out of food. I've been in the drive thru and told they ran out of everything except chicken. They have had longer lists of things they ran out of, then they do things they do have. This location either needs management that cares, or it needs to be torn down and replaced with an IHOP. read more

Very strange location. 2nd time here and they refuse to take orders unless you go through the drive through. Sometimes they do and sometimes they don't. I have a work truck and it's to tall for the drive thru clearance. Won't be coming back here such a waste of time. read more

Pulled up at 9:20pm and the lady told me they were closed what is wrong with this location ITS FRIDAY NIGHT AND YOUR CLOSED AT 9PM??? The store owner honestly needs to just close this location down absolutely insane how terrible they run this store and just close whenever they want like wtf read more

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CUSTOMER NO SERVICE! No one came on the drive through speaker to take our order. After waiting a bit we drove up to the window to place our order. No one was in front of us or behind us. The girl gave us some lame excuse as to why she hadn't answered and then told us she wouldn't take our order at the window. We'd have to drive around again to place our order! Needless to say we went somewhere else. read more

It is what it is. I received fast service. The food is what you should expect for the price. I was pleasantly surprised with there Spicy Chicken sandwich combo. The location is clean. read more

Sorry no tacos. He asked if I would like mini tacos instead and being hungry I said yes. Not 1.29, they were 4.50. They tasted like dog food. I have a feeling they are always out of the 2 tacos for 1.29. Will never go there again. read more

Such a dirty place to eat. Most of the tables are dirty and garbage over flowing. The food was cool not hot. Very disappointed because I been to some Jack in the Box they were Clean and good. read more

If I could give this place no stars it would be more fitting. Lobby is STILL closed. The employee smoking a cigarette at the front door informed me " it's closed, you have to go through the drive through. With it being the laziest most mismanaged place in town, it makes you wonder why it was closed for so long. I've been to this place 6 or so times over the past 10 years and every time I'm reminded why I don't eat here. Sad thing is I love Jack In The Box. Like how do you screw up egg rolls and a teriyaki bowl? Just absolutely sad this owner is allowed to keep that franchise in such disarray. I'm over it. I'm going to definitely do whatever I can to get them out. Time for something new, or a Jack In The Box that functions correctly. read more

Gone way downhill from what it was several years ago. Always out of various food items; e.g. soda, milkshakes, salads, etc. 20 minute long waits in the drive through because dining room is usually closed. Employees can't follow order instructions; e.g. I order a Breakfast Jack with bacon and get a Breakfast Jack with ham and since dining room is closed I'd have to wait 20 minutes in the drive-thru to get the problem corrected. read more

Is this dirt hole ever going to open it's dining room? Drive thru only =cost saving measures to save on napkins ketchup, etc. read more

Wish I could give this Placerville location a NEGATIVE 10 rating. WORST Jack in the Box ANYWHERE in CA! They wait until you are stuck in line when getting to the order box to tell you they are out of burrito wraps which has happened THREE TIMES NOW and all they had to do was post a sign at the entry to the narrow drive thru lane so you could leave. When you write a not to JACK on the website, you NEVER get a response, because THEY DO NOT CARE! Management is USELESS. The drive thru employees could care less (ALL 3 times). I am DONE and NEVER returning no matter how much I love Jack items. Thankfully I get to travel to other locations for my Jack "fix" but just not my local one. read more

the chicken tenders were not really good.But it wasn't too bad.the ranch was wet and the service they were mean and nice but more mean.so if you like mean people or weird chicken tenders with wet ranch go try it. read more

I do not get why this place has such bad reviews, I went there on a Saturday afternoon and I got really good service. There was a line but I got my food right away which surprised me. Not only that but I tend to be a picky eater but they got my order right with out me having to explain or anything. About that the food was delicious. This is the 3rd time I have came to a Jack in the Box but this experience definitely left me craving for more. read more

Jack in the Box - Fast Food Near Me - Placerville, California

Their staffing always at the lowest level, they frequently overcook their food, mess up orders, horrible inventory management, constantly out of something, it's sad that this is the only location within at least 10 mile radius, i am very tired of being disappointed on many occasions by coming here and hoping to get what i am paying. read more

Walked in and waited and waited and waited. Walked out. This used to be the best Jack in the Box around with great service and great food. Now it's just bad read more

Placed order on the mobile app. Order went through and money has been taken out of my bank account. Got to the store and the drive through was blocked off and no one inside. Called and no one answered and mailbox is full. Now begins the arduous process of getting my money back. read more

I recently went and was able to dine in not long ago, today I went with some friends for lunch, and one of the employees ran up to the front door and locked us out. read more

I went to the drive-through he took a very long time I had an order I had for meals but what one white and one meal another way they give me all the drinks game before the meals David screwed me out of an entire meal that the ultimate cheeseburger I said they couldn't go to the front door they wouldn't answer is pounding on it it looked at me they wouldn't answer the door they tried calling they wouldn't answer the phone so I basically got screwed at a fucking $20 read more

This is the only Jack close to where I live and they have 1 menu item that I can't get anywhere else. But after today, I'm done. It is hit or miss if this particular restaurant is open or not. Today they were closed again during business hours. Every surface inside is greasy or dirty and the staff is rude. They're in no rush so if you go through the drive thru expect to wait at least 15 minutes for your order. Check the bag before you drive away because they continuously get my order wrong. I've been served food that was still frozen in the middle. On one of my visits the lobby and drive thru were both closed while the employees sat outside smoking cigarettes. read more

A place that I come by because I'm hungry, to get something to eat, and the store is still Covid related, and closed at 2 PM in the afternoon, what a waste, do you worry about ever going to this place, they suck read more

Absolutely horrible quality food. This place has gone down hill so significantly... It's just sad. I can't believe I would give this place as many tries as I have. But today was the last straw.... I ordered a sourdough jack... It came burnt and not on sourdough. They admitted it wasn't sourdough and offered another one. I said no thanks. I ordered onion rings but they said they don't serve onion rings anymore. I said when did that happen. The man said, it's been recent. Bf ordered jalepeno poppers.... Guess what was also in the fried food..... Burnt as shit onion rings along with his jalepeno poppers. read more

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Just went and got breakfast and our breakfast sandwiches were given to us cold! Not happy at all with this place! They don't even deserve one star read more

The gentlemen helping me today were fast and professional, keep up the great customer service!!

We sat in the drive thru for at least 15 minutes. When questioned they indicated it was a shift change and they were short handed. After pulling out we opened the bag and the food was greasy and cold. Pitched it. Yuck. No time to sit for another 15 minutes. We wont be going back read more

If I could leave zero stars I would. I work at a restaurant so I get sometimes they don't want to have to make milkshakes late at night, but they are literally "out of shakes" ever time I go there at night. I actually can't remember the last time I was able to get a shake there. And then when I ask the drive thru lady if they're actually out or if they just don't want to make the shakes she told me to go to McDonald's. So I actually don't know why I'm forced to give one star for shitty service and not receiving any food. Thanks b*tch, I'll go to in n out where they've never been out of shakes and they know what customer service is read more