We went in today and ordered a small pizza and garlic bread twist. I asked for a large cup for a drink and then went over to the machine and saw that they only had one diet option. When I asked the owner behind the counter if I could get a bottle of soda instead she said absolutely and she gave me two instead of just one. That kind of kindness goes very very far and I am very very thankful that she treated me with such kindness and the pizza and the food was outstanding. I've had a very rough go of it and I'm down in the dumps and her little bit of kindness went a long way. If you're reading this and you're the owner thank you very much read more

Back again for another try hardly any toppings on the pizza. I'm headed back to Pizza Plus in diamond Springs. Not sure what happened, but this place went downhill. read more

Pretty good. Came here with the family as we charged our EV nearby. Pizza took about 40 min. They told us it would be a little bit of wait. We didn't mind. I will say that some of the reviews mentioned that they get orders incorrect. Unfortunately, this did happen to our pizza. We ordered a pepperoni pizza, half with added olive and the other half with added mushroom. They delivered a pizza with half pepperoni and the other half had the olive and mushroom. We did not call it out and just ate it. It was still yummy. My family had a suggestion to turn the arcade area into an ice cream parlor area. We searched for a nearby place to stop for ice cream and nothing exists in the area, at all. Which is kind of crazy. Overall 4/5. 5 - Yummy pizza. -1 - Slightly incorrect order. But we all left happy and full. read more

Our go to place .. Pollock Pines pizza factory staff are amazing !! Our neck of the woods read more

Excellent wings! Every time I order their wings, they are plump and delicious - highly recommend! My husband says their pizzas and calzones are pretty great, too. read more

I would recommend this pizza factory. They are great. They're pretty fast and taste great.

I ordered takeout boneless chicken wings, garlic bread, and a medium size cheese pizza for the family. The wings were soggy, the garlic bread was only half done meaning there was garlic on half and absolutely nothing on the other half. The pizza is what I usually get here but the pizza dough wasn't cooked all the way and the cheese just separated from it as well, It wasn't like a melted cheese separation either, just an all together worst experience here so far. read more

Bummer. We just went to this empty restaurant, picked what we wanted to order and just stood at the counter for a couple of minutes. Girl behind us folding boxes, nothing. Guy back there making pizza to busy to even look up, nothing. We just walked out as the girl folding folding boxes checked her phone. Zero acknowledgment after saying hi when we walked in. read more

Great atmosphere, friendly staff and amazing food! If you use the app you get great deals also, can't beat it!!!

The food is always good but showed up a hour before close which I believe is plenty of time to order a pizza and was told I could not get a salad bar because they close the salad bar a hour before close. Very upsetting and they place had about 5 families in the restaurant and there was no music no tv. I really don't appreciate when a business says they are open till a certain time but shut almost everything down before close and I have worked in the restaurant business almost my adult life and get that things need to get done before close so the staff doesn't have to stay hours after close but I think not serving the salad bar a hour before close is just ridiculous I would of been more understanding if it was 15 minutes before.. read more

The worst ever!!! I keep trying to support my local businesses. But when they can't even put a simple pizza together and don't care about their customers, I'm done!!! Watched so many people get the wrong pizza while I was waiting. The owners didn't care! Didn't even offer a discount nor did they offer a drink. I'm a long time local who's been going there for years. If that were Dan I would have had a free pizza and a beer! This is the 3rd time this has happened!!! Last time I ordered a pizza here, the poor employees had to keep apologizing because they were out of most of the toppings!! I still tipped them, but I shouldn't have! GET YOUR PIZZA SOMEWHERE ELSE! Papa Murphy's might be a better choice for Pollock. read more

Fantastic spot and they have a salad bar!! Our family enjoyed our time here. Great service too~ We'll be back read more

Pizza Factory - Greek Pizza and Salad. - Italian Near Me - Pollock Pines, California

I ordered a pizza from Pizza Factory Placerville. Actually pizza and soup. Was told delivery would be 30 min. I get a call about 20 minutes later telling me they can't deliver but will,cancel my order and then order it through door dash. I'm not a fan of door dash. This is the second time they have cancelled a delivery on me. Another time they left me on hold for 20 minutes. Finally when they came back the person said "please hold"!! Really. Pizza Factory you have lost a four year loyal customer. Your customer service stinks! I will now tell everyone who is looking for a good pizza to look elsewhere. read more

They salted my pizza. Gross. Go to papa murphys. Not pleased with this place. Been here two times. read more

Ordered a few pizzas and got the wrong order. Different size and toppings. "Leanne" over the phone wouldn't refund or give me money back to even make me whole for not even receiving the correct sized order of food. Her "reasonable" request was to have me come back in, which I live far or have credit in my account. I don't even have an account with pizza factory, and don't really make it there often. Her tone and demeanor was as if she truly didn't care and was rude af. I honestly didn't care, was looking for a refund of the difference from an xl size pizza I ordered, to the medium jalapeño and pineapple that I didn't order, and didn't really want. Check your orders from this place! read more

Order a large awesome Combo lite on the bell peppers. Got home, after realizing something was missing no sauce? This was my first time at this location. Not very happy. read more

Pizza here tastes great. They get upgraded to 5 stars because of the way they dealt with an honest mistake they made with my order. I forgot the managers lady's name but she couldn't have been more helpful. She was so kind and apologetic and made a new order and offered me a beer while waiting. I can't tell you how refreshing it is to actually hear an apology for making a mistake and offering to make it right. This compared to the majority of establishments that get all defensive and deny stuff and don't make it right. I'll definitely be back. Thanks! read more

We stopped here after a visit to Apple Hill and on our way up to Tahoe. Great pizza! We had a large group and everyone enjoyed their pizza. My sister-in-law and I shared the Cauliflower Pizza Crust option and had a salad. It was the perfect meal for us. They have a unlimited salad bar or a one visit option. read more

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Tonight I ordered a pizza over the phone the young lady said 25 minutes for the pizza to be ready! I drove to pizza factory 30 minutes later to pick up my pizza that had not been started! The young lady told me they would need another 10 minutes it took another 30 minutes to be ready! I don't mind waiting don't like being lied to on the phone about the wait! Terrible tonight ! Maybe have an adult manager run the restaurant will help! read more

The last few times I've been the service has not been what I've experienced in the past. We also ordered a Greek pizza which comes with feta cheese and tomato the pizza we got tonight did not come with either of those toppings and we weren't told that ahead. When I called I was on hold for 10 plus minutes with no apology or explanation. When we picked the pizza up the dining room was not busy and employees did not seem busy. It's really unfortunate for being the only pizza in pollock pines. read more

Pizza was excellent. Very crisp and crunchy crust. Toppings very good. Large was enough for 2 people 2 meals.

We keep trying it over and over and over hoping maybe it will be better this time and it never is. It's the sauce for us, it just doesn't taste good. Have never eaten inside but service has always been good. Our pizza always ready as scheduled. If they could come up with a wonderful sauce it would be the bomb because all the veggies and meats are fresh. read more

The pizza was delicious and we loved the outdoor seating. This is a great local restaurant and we will be back! read more

Pizza Factory - All Meat Pizza - Italian Near Me - Pollock Pines, California

Stopped here while traveling. We ordered two pizzas and both were very good. Everyone in our group was pleased. Would eat here again if in the area. We also had a pitcher of beer for our group with good service all around. read more

Great place for a quick bite, the pizza and the service are good with a very friendly environment.

Picked up a couple pizzas to go from here and really enjoyed them. Loved the sweet BBQ sauce and don't forget to pick up an order of the garlic sticks! Super yummy. Ask for pizza sauce for dipping and you won't regret it! read more

The food is always great and the service is always quick and friendly. We eat here probably every other week!! Prices are fair as well!

Great for stopping on a road trip anytime after lunch. Pizzas are delicious and the outdoor seating is refreshing. Will stop here again if we are ever nearby. read more

Pizza Factory - Small Hawaiian pizza - Italian Near Me - Pollock Pines, California

Why have a sauce option on doordash if your going to forget the sauce 3 times in a row. This has been my second time calling pizza factory to please not forget my ranch and the girl on the phone promised they wouldn't forget it...And they forgot it. For as expensive as pizza factory is, you'd think they would take more care with their orders. Cheesy garlic bread was burnt too. Never ordering or going here again. read more

Fabulous pizza. Friendly people. Took an order quite close to closing and I was able to pick it up a few mins after they closed. THANK YOU FOR THAT! read more

This is my favorite place to eat in Pollock Pines if you get a sandwich you get a pepper Cheney a pickle and a bag of chips it's a whole meal love this place read more

Came to this pizza place by luck just grab the exit because of the road conditions but anyways we where hungry saw the sign we stop here and we glad we did we order medium pepperoni and wings and they're amazing. Next time I come over to Lake Tahoe I already know a place where to stop half way. Also they have tourists info inside as well. Hope to come back soon . read more

I movers and retired in Pollock Pi es And went to pizza factory twice hoping he first time was a mistake unfortunately not the case. read more

The bike club needed a place to escape from the bad weather. We were made very welcome, they offered hot chocolate, which was not on the menu, when we needed hot drinks. The pizza and bread sticks were freshly made and delicious. read more

I had a horrible experience at the pizza factory last Sunday. I emailed the pizza factory through their website Liam know about my experience. Trying to avoid giving him a bad review on yelp, but they decided not to respond to my email so here I go. I called and places to go order and was told it would be ready in 25 minutes. Not a big deal, I got there about 15 minutes after the phone call paid for my order I was told it wasn't ready yet. No problem they told me 25 minutes so I sit down waiting for my name to be called. After waiting 55 minutes after I called in the order, I went up to the counter and asked what was the status of my order. at that point, the girl at the counter, went and got my order and I've been apparently sitting around getting cold. I asked how long my order that had been ready the girl, the counter just shrugged her shoulders and gave me no answer. And also no apology. When I got home, I found that the blue cheese I requested for my wings wasn't even included in my order and they didn't even include ranch. A terrible experience, and again my poor yelp review could've been avoided if the pizza company had bothered to respond to my email. I don't know if I'll ever be back. read more

It's OK. Not a lot of flavor in anything they cook, but works in a pinch. I bring it home and add to it since is pretty bland. The salad bar, is weak with selection and plain frankly gross! The restaurant it's self is FLITHY! Tables unwired, everything from the soda machine to the tables and the door are dirty and unwiped. Our problem, if the filth exists that you can see think about what's behind the counter with your food. The owner sits in a table in the corner and does nothing. Why is he not instructing his employees that are standing around to start scrubbing the tables inside and out? This place could be so good because people do not want to travel down the hill a lot of times for a pizza. We've lived here for over 10 years and have only been here twice. Probably will be another 10 years before we will go back read more

Last time I ordered a pizza here, it was as thin as a tortilla. I can understand trying to skimp on dough some, but damn! The toppings were literally on our fingers, not worth the $30. read more

I wasn't expecting much from the Pizza Factory but wow! So glad we stopped in here. The food was good, very satisfying and a nice selection and the staff was incredible. They looked up ingredient and allergy information and went above and beyond to accommodate us with extra plates for our kids to share salad. When I brought a high chair to our table an employee rushed over to switch it out for a freshly sanitized one - so thoughtful! The food: Pizza - I had the veggie pizza with no cheese with cashews added. I'd never tried cashews on pizza but in my opinion 100x better than vegan cheese, this is going to be my new go to when I make pizza at home! The sauce was great and pizza crust was just the right thickness with a pleasant hint of sweetness. Salad bar - fresh, lots of great toppings including beans and sunflower seeds for veggie protein and tons of veggies like broccoli, cucumber, corn, beets, mushrooms - yum! And spring mix or spinach as a base. This place beats the other chains for sure on food alone and the friendly wonderful staff take it to the next level. If you're in the neighborhood it's worth a visit!! read more

Their pizza is as good than other Pizza Factory chains. Their service isn't. In case one of the main reasons you come to Pizza Factory is getting salad you should know that they shut down their salad bar 30 minutes prior to closing to put stuff away. Ok, that is 100% acceptable. BUT what isn't acceptable is to then refuse to make a simple side salad and instead trying to force you to buy an entire entree-size salad because they "can't" make it? So, you can make the full size salads but can't make a simple side salad. Hmmm. This location seems to be an exception to the rule of Pizza Factory's, which in general are very fine franchises with good service. read more

Pizza was pretty good - we also got the boneless wings and they were pretty dry. We arrived around 8:45pm and they closed at 10pm. We wanted a salad but they said it was all put away for the night? Seemed a little early considering closing time was more than 1 hr away? We also asked for blue cheese dressing for the wings and were told it was also put away. After asking if they could just get a little out they did bring some over. Bottom-line - food was good - service has room for improvement. read more