We stop at this fast food restaurant once or twice a year when passing through the area. In the past the facility has shown a lot of wear and needed cleaning. This stop was a present surprise, while the building shows wear, it appeared much cleaner than in the past. Restrooms were clean, stall latches working and graffiti removed. Food was normal for this restaurant chain, however the prep area visible to the customer area looked clean. read more

Service the people at Jack-in-the-box don't appreciate the customers. Especially the military community so I would not recommend this business they have lost my business being a retired Marine. Due to the workers that treat the consumers with disrespect. I have the business a fair shot with the Makayla incident last year. But with the most recent treatment they have lost my business forever. Anyone that sees this they should not go there they don't treat their core consumers like me with respect. Not even a one-star rating more like no-star rating!!! Kind regards, Rickey Bell read more

RUDE AF, had a stank attitude as I drove up. The short girl with medium brown hair, which I'm assuming is the manager (only one wearing a black shirt today) was nasty off the bat. I placed my order ahead of time so that it would be an easier drive thru pick up for everyone and she came off as I was inconveniencing her. On top of it my order was wrong, and the French toast sticks were inedible because they were so damn hard. I didn't order rocks, I ordered French toast sticks; I had to throw ALL of them away as they were extremely stale When I drove back to get my order "fixed", she still had a rank demeanor and to "fix" it they just added a little sauce to the COLD mozzarella sticks. Felt like their attitude was like "here damn". I get that working fast food is a tough busy job and everyone has their days (most of us have worked customer service jobs and know what it inquires) but it's not an excuse to be so nasty & so rude she needs better training, everyone else here is lovely however. The craziest part is that I placed this same order last night at 1:30AM and everyone was super friendly and the food was perfect. Y'all won't flourish with her as a lead lmao, retrain her asap. Good luck read more

Jack in the Box - Order - Fast Food Near Me - Twentynine Palms, California

He turned around because he knew I was taking a photo. The employees are rude and unprofessional. This girls name is Juan and she doesn't know how to treat her customers. The soda machine wasn't working and they wanted to charge me for a substitute drink. Accommodate your customers, it's not our fault the machine is broken. Give me a damn water bottle without trying to up charge me. read more

Jack in the Box - Fish Sandwich - Fast Food Near Me - Twentynine Palms, California

Tonight at about 7:30 pm I pulled up to the drive-thru and it was not a good experience. The disrespect employee Ciera showed me was truly mind-boggling. I come to order and she says speak up rudely. Then I order yelling thru the speaker. Then once I go around she has an attitude I show her my military ID Card to get the discount. Then with an attitude yells I don't need to see you ID card. I in turn get out my payment card and she's looking at me like I am beneath her and with my attitude. Then she said we will bring the food to you and I say can I have my grape jelly she says we will bring it out very rudely and in turn say I can get grape jelly in my hand. She then gives it to me and I ask what is her name. This is unacceptable behavior again if you were to show this disrespect to superiors in the Marines they would be reprimanded on the spot for insubordination. If Ciera or employees don't like working please don't treat paying customers especially retirees with the much this respect. When I ask the person who bought it out to me tonight May 15, 2026 he said I am. I asked his name and his name is Eduardo. Again if the employees don't like working there why treat paying customers and people that is involved with the community especially military retirees that make up Twentynine Palms. Hopefully Eduardo and Ciera be reprimanded and this doesn't happen again. Kind regards, Rickey Bell read more

The employees both male and female here are extremely unprofessional , rude and disgusting on swing. They threatened and talked about meeting in the parking lot and they need to make their money? When we were trying to order food? Absolutely disgusting. I completely understand if someone was disrespectful to them, but they came so rude and disgusting and i couldn't even believe the disrespect i just encountered trying to order food here. This happened from the time frame roughly 11:10-11:30 pm on 2/2/26. Disgusting and disrespectful staff. read more

Nasty! Went inside to order yesterday. Got the 10 piece chicken nuggets, onion rings and a large tea for $15. My order was quickly produced - too quickly. I left. When I opened the chicken nuggets box and bit into one - blech - under cooked chicken!!! You could see by the outside color that most likely the oil was not hot enough. Bit into one with a slightly darker appearance and it was just as undercooked inside. Not only is this place not recommended, a person can get seriously ill from undercooked chicken. Avoid. read more

The food always takes a while and is never that warm. They also always forget condiments even if you ask at the window...

This is only place open during Thanksgiving and we are so grateful. Otherwise we will have no food to eat here. The burger was well cooked. The fries is great, it is very high quality. I very recommend you to go there and eat it. We had a great time eating at Jack in the Box. This food is amazing!! read more

The last three times I came here between 12-1 it has took 20-40 mins to get my food and the last time I went kelvin and the other Mexican messed up my food and didn't give me all my food I was there for 20 mins and didn't get all my food and had to wait another 20 mins and still didn't get my food I got somebody else food read more

My burger was not cooked all the way through cold on the inside and hard it was barely warm on the outside. My fries were soggy and cold. The customer service interaction was filled with the employee screaming what! This Jack already has low reviews and I definitely see why. read more

I've been meaning to write another review for the employee named Ryan at this Jack in the Box location in 29 Palms. Ryan is an excellent worker, always upbeat, friendly, patient, and always provides the best service when I order or pick up my food using the mobile app. If I have a special request for a different drink such as a strawberry Sprite Zero, he does it without any hesitation. Usually it's like pulling tooth and nail asking other employees to change my drink but Ryan is different and accommodating to customer's requests. Ryan and the other night crew have been great handling the long lines at JITB at night time and their hard work is truly appreciated. read more

A+ service! I went for a late night taco run and saw the manager and fellow employees fend off a violent vagabond. The tacos still hit the spot amidst the chaos. Highly recommend this establishment due to their unified front against the threat. read more

As a United States Marine being stationed in Twentynine palms my wife and I were surprised to be welcomed and assisted diligently and professionally by a worker named Lisa at store number 3563. Highly recommend eating for the great food and even better customer service. read more

could hear my voice clearly echoing in the speaker and they still had me repeat myself multiple times. I don't know if the issue was genuine but it makes sense to me that if I can hear myself clearly echoing they should too. Not to mention when I had to repeat myself they were very rude about it. aside from the speaker issue we were asked to back up in the drive through to reset the drive through timer then when they didn't put a piece of our order in the bag they said "yes it's in there" also was a general smell of sewage around and in the building. this was at 12 am March 22 2024 extremely upsetting to be treated this way and will not be coming back read more

I've never been more disgusted. I love Jack I'm the Box but my experience here was horrible. We got to the order window and the guy on the intercom didn't say anything. We said "hello?" And he said "what's your order". I ordered #11 chicken sandwich, just the sandwich. My husband ordered the crispy chicken sandwich with no bacon. The guy said "no lettuce no tomato?" And he said "what? No I said no bacon" and he corrected and we went to the window. He wasn't able to use our gift card but whatever we gave him a card. We had also given him $3 cash (as the gift card was a little short of the order total) and when we paid with credit card it was very confusing to know what happened to the $3 we have him. The entire time we were at the window HE DIDNT SAY A WORD! he just waved our card at us and mumbled.. never actually said a word to us. He gave us our order and we went to our hotel. When we opened the bag, my husbands sandwich was correct but mine.. instead of a chicken sandwich I received A BURNT BURGER WITH A SLICED TOP BUN AND A BITE TAKEN OUT OD THE PATTY! I swear on my life the picture included is how I received the sandwich aside from my flipping over the bun. I didn't eat this.. I was literally handed a bitten into patty during a pandemic. This is disgusting. McDonald's is open y'all, don't be fooled by the lights being off at night. Go to McDonald's and save yourself. Disgraceful. read more

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Talked to the an assistant manager by the name of Christian he got down to the bottom of my complaint last night we agreed on everything thank you Christian for getting the problems addressed I appreciate the free meals but you taking the situation seriously and showing empathy was worth more . Jack in the box whatever you do do not lose Christian,having a manger like that will set you up for success for a long time. read more

Wow. This has to got to be the worst customer service . Guy with colored hair was very rude and had me waiting for him to return with food that wasn't given. His reasoning was "we're just trynna go really fast to get everyone out. Jalapeño poppers were watery. I was given a 3 day old hash brown . STAY AWAW FROM THIS PLACE read more

It's a fast food restaurant. My review is about Destynee. She is polite and patient. We watched her help an elderly person with the soda machine. Then a bus load of senior citizens arrived. She politely called back to the kitchen to communicate the oncoming uptick in business. Also, I had never been to jack in the box, so I was probably a little annoying while I ordered. Destynee patiently suggested the appropriate combo as if I were in a traditional sit-down dining establishment. Thanks, Destynee! read more

Food is pretty good usually. If you go through the drive through, it's annoying. The speaker in the kitchen is on full blast and when I talk I can hear everything I'm saying echoed back to me and it makes me stutter and then the lady is confused to what I'm saying and she's talking and I'm trying and also my echo. Just turn down the speaker in the kitchen or get better headsets. read more

This is the 2nd time this place completely messed up our drive through order. We ordered a kids chicken nugget meal and it seriously didn't come with the chicken nuggets??? How is that even possible!!? We ordered (2) orders of the 2/99¢ tacos with 2 without lettuce they put lettuce on all of them smh and they forgot our cheesecake desert like what the heck is going on here how do you mess up that bad!? You had one job read more

I use to love this jack in the box so it saddens me to leave this review. I feel like the quality and quantity for the price amount of the food is just not worth it anymore I only got a kids meal for my child and less than half the bag had fries and had his BBQ sauce in his fry bag and there was still very empty in the bag, overall highly disappointed.(and take in mind there wasn't even any loose fries and no one took a nibble either) read more

Jack in the Box - Some air with a side of fries - Fast Food Near Me - Twentynine Palms, California

I like jack in the box, but this specific location always seems to forget something with my order. The line moves too slow so I always have to park, go inside and tell them. The staff is nice and always helpful in getting me my missed items but the store needs to get a new system in place so people get their full order. read more

I am unhappy with how much I enjoy this place. As fast food goes it's one of the best, and their prices reflect their quality. Yea, they cost a little more than the other places in the area, but it's a good value with a great staff. Even when you're anticipating a DUI at 3am and you just want a couple dozen jalapeño poppers the staff is cool. read more

i just left Jack in the box twentynine palms. I was the only customer In the drive thru. I ordered a cheeseburger kids meal. And when I got it the patty was so old it was hard like a rock. Not even edible. Is it so hard to cook a fresh burger for your only customer? Maybe, that's why I was your only customer. The food and service both terrible. read more

I can never go wrong with stuffed jalapeño poppers and an Oreo milkshake! Fast service and good fast food! read more

Went for food and we are all concerned w corona virus we can't go anywhere without masks so why is this Wrker touching food and money no gloves hand in ice barrel to scoop ice I took full on videos this is against health code on a normal day but w covid 19 going on COME ON REALLY we threw our food away ! I'd like a call from a manager and he acted as if didn't understand nothing I politely said I suggested gloves very kindly before leaving read more

Food was lukewarm. Tacos were nasty, and I am huge fan of JIB tacos. Bathrooms were too disgusting to use. read more

Open 24hr, but very long queue and double check your order, they forgot to give us one combo and and fries... The 15% of our order. Shame on them! read more

BEST CUSTOMER SERVICE EVER! Everyone was so nice and very friendly! Alexis helped us with our order and was super patient. She even ran to the back to bring us options for salads to pick from. Restrooms super clean read more

Just got home with my phone and ordered the spicy popcorn chicken and it's so black like they haven't changed there oil in so long. I tried calling and the number provided keeps going to voice mail it don't even ring or go through. I've ordered the popcorn chicken many times before and never got it like this. This is the worse experience I've ever had and I've been going to this jack in the box for years. Horrible. read more

Jack in the Box - Burnt spicy popcorn chicken - Fast Food Near Me - Twentynine Palms, California

The fried jalapeños is good with cream cheese inside. The curly fries is also delicious, maybe make the spicy version next time.

I only go to jacks because there 2value tacos are my favorite, that's all I ever get but I swear they are always messing up my order. It never fails and it's frustrating when your hungry especially for something specific after work and they always mess it up. I was over charged for the wrong order and I even confronted it at the window that I didn't order what I received. Instead of fixing the problem or giving my cash back they tried to make me feel bad by saying they're going to have to throw away the food they gave me inable to give me what I originally ordered and I repeated 3times back to them what I wanted because the price didn't add up. Extremely unprofessional and they always screw up the order. How hard is it to make two tacos. Plus this food could have been given to a homeless person rather than thrown away, knowing they give free food to them anyways. read more

Cruised in tonight for a fast food treat. My girl ordered a number ten and i ordered two tacos and an order of bacon cheddar potato wedges with ranch. backed by some arnold palmers, it cant get mo betta. The service was fast, the lady behind the counter had a nice smile. They dont call numbers at this location so dont be alarmed when they ask for your name. I paid with a CC and the cashier was intuitive enough not to ask me for my name but to use my card as a reference. the dining room was very cozy in the downpour that was happening outside. im not really a big fan of the fast foods but my wedges were on point. i felt it necessary to mention how skimpy they are with cheese and bacon but this doesnt go without its rewards.. tons of cheese and bacon. read more

My family ordered and we had a small mix up over a sandwich having cheese or mayo. It looked like mayo and tasted like mayo. However the cook insisted it wasnt mayo. Hmm. Okay well no thank you I want it refunded. The cook then flys off the handle and cusses at my wife and my mother in law. Cook (james): Fucking bitch. Listen here you bitch I made it three times. Go fuck yourself. We were shocked I mean who wouldn't be. The shift leader was either incompetent or in shock. The shift leader tells us her name is Tania Gayten. She tells us as a whisper the cooks name is James. She kept our receipt and seemed like she couldn't understand what we were talking about. Well the corporate office was closed but the next morning San Diego is getting a message regarding store located in twentynine palms jib#2563. read more

The bathroom signs say they are checked on the hour and yet are super messy. Also, the floor around the soda machine was really wet. They had a sign up, but it looked like no effort had been made to clean it up. read more

Idk what the point of having a coca-cola freestyle machine is if no employee ever knows how to work it. "Can I get a sparkling lemonade?" Ummm we don't have that we only have sparkling water. "Ok but I have gotten it before can you check your machine." I'm looking it at right now we don't have it. Alright so I just made that drink up myself huh? I literally have to go inside and get my own drink because your employees don't know how to work their drink machine. Probably over reacting but this has happened 3 times in the drive thru you would think by now they would learn how to properly pour their guests drinks? I am pregnant and just wanted a Minute Maid sparkling lemonade from the DRIVE THRU. :( read more

Their food can be downright excellent IF they get your order right. That can be a big "if." Should you order a "plain" burger you invariably will be asked whether you want cheese--they obviously don't know, or care what "plain" means. If you order something that they no longer serve they'll give you something else of THEIR random choice. Jack used to be a slightly better alternative to McD, but no more. To get what you want, as you order it go to Andreas next door. read more

This place is horrible! Customer service was the worst I've ever experienced! We ordered 30 tacos for some of my husbands friends and we asked for 2 separate receipts, didn't give us the receipts and when we asked the lady rolled her eyes and said "she's already thrown them away" and slammed the door behind her. The girl that took our order asked if we wanted any sauces and when we asked for some she rolled her eyes and said "uhh ok" another employee also started cursing because a person in the drive through wouldn't move their car up. Never going back to this place. Horrible quality. read more

Food is great and the staff is friendly and so was the manager in the pm shift. They asked if I needed anything else or any extra ketchup or other sauces I might wanted. I honestly haven't had Jack in the box in a long time but yeah, I really liked the food. Place is clean and well maintained frequently. I like the set-up of the place on how it looks esp the long seats were nifty. Would like to come back again and again. read more