the tower Jhonny Morgan came and did a fant job he's awesome super friendly and respectful:) i have roadside services with my phone plan with Verizon and jack rabbit has been the BEST Everytime:) i value this company:) BIG thumbs up for jonny specificall:) you ROCK:) read more

I was driving on the interstate started losing air. I made it to a Lowe's parking lot and called my roadside insurance. Wait time was 20mins or less. Tyler Campbell changed out my tire quickly. He was very polite and informative. If you get this guy you are in good hands. Thanks Tyler! read more

State Farm sent Jack Rabbit to change a tire for my son. Time was pushed back and service was late. Tech put in spare which was low on air. Tech said his air pump wasn't working and told my son the spare would make it to gas station but to drive slow. Gas station was less than 1/2 mile and the tire was off the rim and had to "hobble" across parking lot and barely made it to the air pump. Tech should've never shown up without working air pump. Will not trust JR in the future. read more

Jack Rabbit USA - Flat tire off of rim after less than 1/2 mile drive to gas station. - Gas Stations Near Me - Knoxville, Tennessee

My insurance called Jack Rabbit to help jump my car battery, they arrived in about an hour. The kid showed up on a motorcycle and left it running, so it was very loud and difficult to hear anything he was saying. He even left his helmet on. After trying to jump the battery a few times, he said his handheld battery device had died and told me to call someone else. And hopped back on his motorcycle and left. It would've been nice if he at least called someone else to help or even said sorry. read more

John was nice and friendly. he came quickly and very helpful. highly recommen them!

Answered call immediately but no service awaited over an hour no response called back same thing person on other end tried calling driver & they couldn't get no response, would not recommend this company read more

awful service. put in a request and waited over 2 hours than the time they said they would arrive and they didn't answer. would not recommend. if i was in danger then i would have been left stranded. dont waste your time. read more

I managed to lock my keys in my truck while Mtn biking. My insurance called this company for roadside assistance. They simply decided not to come out (despite accepting the business) and never bothered to let anybody know. Do NOT use these jerks. They should be out of business. read more

If I could give less than zero I would. I was locked out of my car. The infllation device the technician used warped my door. The flexible tool he rammed inside my door slammed against my window and chipped my window. He left LARGE DEEP scratches on the interior upper right side of my door. At the beginning of our interaction, he said nothing - he just stood and glared at me. EXTREMELY UNPROFESSIONAL!! I was professional, and I greeted him. He was SATAN! DO NOT USE THESE BEINGS!!! read more

I ordered a service. They never showed up. Then sent me a text saying job is complete if I want to send a tip I could. Are you kidding?! You never shows up and wanted a tip.... What a F***** Joke!!!! read more

Dennis was able to.get my door unlocked easily. Within a couple minutes. Highly recommend!

This company accepted my roadside assistance request from progressive and left me hanging. They never showed and never notified progressive. They're trash. Do yourself a favor and take your business elsewhere. read more

My son locked his keys in his car at high school. Called insurance for roadside assistance and they sent Jack Rabbit. Came earlier than expected, communicated well, and quickly opened the car. read more

If I could select a negative star rating I would.... The guy that came out to change our flat tire, rounded off one of the lug nuts and was just like..... "Oh, well, I guess ya gotta call a wrecker... Well, have a good day. He best be glad that my husband is disabled. Soooo, now we are sitting at a gas station off papermill and don't know what to do.... We can't afford a tow truck. I may sue for damages. read more

Jack Rabbit USA - ... and your lug nut and leave you sitting. - Gas Stations Near Me - Knoxville, Tennessee

See all

Jack Rabbit USA responded to my roadside assistance call through Volkswagen and never showed. After 2 hours of no response I was reassigned luckily. When you call there is no option to speak to an employee. The man who came out to fix my car asked if I had been out here long, when I told him yes and that I was reassigned he said "I can take a wild guess and guess that Jack Rabbit USA was your previous assignment" the fact that he already knew is embarrassing. The reviews are embarrassing. Don't use this company. read more

Within 30mins Jacobe arrived with a smile, unlocked our suv within seconds. We signed and everyone was on their way. Our insurance company sent them,but I'd use him again if needed but hopefully it won't happen again ;) thx jack rabbit read more

My carHas a flatI've been sitting here waiting 2 hoursTo my insurance finally got a hold of them and he can no longer do the jobHere it is midnight now I'm still sitting here waiting in the middle of nowhere cold dark in the rainAlone. I would give them zero Stars if I could read more

Steals jobs from other service providers, leaves customers waiting for hours and never shows up and marks jobs as completed. NEVER EVER let your insurance provider assign them to your vehicle for roadside assistance or lock out service. read more

The insurance company sent Jack Rabbit as the service provider after we got a flat tire on the road and submitted road side assistance request. The technician was supposed to arrived in 45min. Tried to call the company and the technician number after they didn't show up in a hour. So they never answer your call and text, they never called or texted you either. The company's auto answering was a joke and just put you in a dead loop. I had to call the insurance company and they sent the second provider, which arrived in 45 min and changed the tire for us in minutes. It is ridiculous how Jack Rabbit handles their business and the insurance company signs the contract with them to use them as the service provider. It's a huge waste of time for their customers and badly hurt their business. read more

Battery went dead on my new suburu and Jack rabbit got the call to provide a jump. The service provider claimed he could not find the vehicle and simply marked the request as completed. When I contacted Jack rabbit, they refused to take any responsibility. Worst service ever! read more

I've been waiting two hours for these knuckleheads to come. I called my insurance company to see what was holding them up and said they were running late. Do not go here! Worst ever read more

My experience is the same as everyone else on this page. Had a dead battery, roadside assistance sent out Jack Rabbit USA who said they'd be here in 45 minutes. Going on two hours now and they still haven't showed up nor are they answering the phone now. This place is a scam and I'm surprised they can obtain a business license. Absolute worst service. read more

Called insurance company and they said Jack Rabbit would be there in 35 minutes. Then got a text that they would be another 56 minutes. After almost 2 hours, I called my neighbor to change my tire. Nope, won't recommend them. read more

I requested road side assistance for my daughter who lives in Knoxville, who had a flat tire. Withinin 30 minutes of submitting my request, she had her tire changed. We were very happy with the service and professionalism of this company. I would highly recommend. Thanks again!! read more

I was assigned to Jack Rabbit USA with my Roadside Assistance Provider. I called to get an estimate of how long service would be and was told it could be up to an hour. I explained that I was stranded on the side of the road with my child and she said they would be there when they could. I called back after an hour was told it would be at least another 30 minutes. This is unacceptable! Terrible service. read more

If I could give them 0 stars, I would. Shame on them! After a long day at work, I came back to a car with a flat tire. Called my insurance company (as I have roadside assistance) and they assigned the job to Jack Rabbit. After waiting and waiting, found out Jack Rabbit told my insurance company they had been out and completed the job. After four hours of waiting, my insurance had to assign a new roadside assistance company. Seems that ol' Jack Rabbit was scamming. read more

One of their drivers no-showed when we requested assistance through Allstate and then marked the job as 'completed'

The technician had no communication skills. Was almost an hour late and complained about he was only 1 of 2 people working. He looked at the tire and said it was fine because it was faster and easier then doing the job correctly. And the tire is already losing air. I'm not a happy consumer with jack rabbit roadside. And don't try to call them the phone is either disconnected or sent straight to voice mail. read more

30 minutes for a jump on a dead battery. In East Knoxville, at 6:30 am, on a Sunday Morning on a holiday weekend. Price was reasonable and the service rep, Zachary, was amazing! Clearly knowledgeable about cars and batteries and excellent with dealing with people in distress. Faster and better than Triple A. I recommend them. read more

If I could post 0 stars I would. I work for an insurance company and our emergency roadside service has a third party company to dispatch service providers out. Yesterday, Jack Rabbit happened to be the service provider chosen for an 86 year old woman who needed a battery jumped at the bank. She was told it would be just a few minutes and they would be out there. After an hour and a half the elderly woman called our office on the bank's phone because she does not have a cell phone and said they still were not out there. I called the third party company myself and they said they had JUST received a cancellation for an unknown reason. Never use this company unless you want to wait a few hours, or most likely get a cancelled service read more

This is the worst roadside assistance company out there. Not only did it take over two hours ( I understand times are different) we notified them TWICE that the drivers were Deaf and unable to receive phone calls. When checking on the status the dispatch said the driver "tried calling multiple times and no answer" First off, we've mentioned they are deaf, secondly not ONCE did they actually call. No missed calls. No text messages. Nothing. This was the most difficult company to work with. Their dispatch is also less than friendly. Denise specifically. If you can't learn to communicate with those that are different than you , then you shouldn't be in business. Two hours later and we got another company. Do NOT recommend using this company. read more

I was given an ETA of 11:35 by the location in Johnson City TN. At 12:45 I called back because no one had shown up. They told me someone had came out to my house but didn't get an answer at the door or on the phone. I was literally sitting in my front porch waiting on them for an hour. I'm the last house on a short, dead end road. No one even turned onto my road, let alone in my driveway. Too be fair, I did have a missed call at 11:15. The call was flagged as possible spam by my phone so I didn't answer. No one left a message, no one came to my house. read more

Great Service Freddie was a big help kind and knowledgeable. I would highly recommend this service. Got to us in about 20 mins or so changed a flat tire. read more

I accidentally locked my keys in the car at a convenience store gas pump the other day while on my lunch break from work which I know was totally all my fault... But since I pay for roadside assistance on my insurance, I called them for help. They dispatched a company out to me called "Jack Rabbit USA." An employee at this company assured us that they would have someone there within "45 minutes," so I called my boss to let him know what had happened, and that I would need a little over an hour to get back to work since I was already 15 minutes into my lunch break....But the company that was dispatched through roadside assistance never showed up after 2 and a half hours, and never answered the incoming phone calls from two different roadside agents again for atleast an hour and a half...Eventually, ( later on when someone did finally answer the phone,) the "companies" dispatcher stated that "they were running a little behind and would have somebody there within 20 minutes while at the same time, also reassuring us that they were on their way." After another hour went by, it was plain to see that they were not going to show up. The store manager started to let me know that I was blocking their fuel sales, but I assured them that someone was on their way... At this point, I had nothing else to tell the store manager, or my boss other than I was still waiting, and that I would keep them informed...It may be hilarious to the folks at this company, but because of them, I was not only embarrassed at the convenience store, but I also missed, 4.5 hours of work this week while trying to depend on a service that they not only offer to the public, but also make available for insurance companies to use in emergencies as well... Roadside then gave me the option to either call someone, and let them reimburse me, or cancel and start over again since I know that they were probably just as embarrassed about the situation on their end as I was on mine. So instead, I just decided to cancel at that point... The next company that roadside assistance dispatched personally called me within 5 minutes to let me know that they were fighting traffic at another location way across town, but would do their best to hurry and be there as quick as they could... Within about twenty minutes of waiting, the service person had arrived at my location. The young man that showed up was prompt, quick, professional, and presented himself well. It took him maybe 10 seconds to unlock my car, ( if that ) and was only on site for a total of about five minutes. I would recommend "Open Sesame" for their customer service, employee attitude, and presentation. The Ironic part about the whole incident was that the first company that couldn't fullfill the services that they offer was called "Jack Rabbit USA." In the end, everybody had a good laugh about that since I'm not sure if they aren't just scammers, or if they really even exist at all as a professional company...One thing that I did learn through this experience is that if this company were to ever go out of business and leave our community for good, then it would probably be for the best since the customers time in an emergency is taken by them 'with a grain of salt,' and means absolutely nothing to them. Nobody wants people like that around, and calling themselves "Jack Rabbit" to make themselves sound quick is nothing more than an EPIC FAIL with these particular people. read more

Terrible service. If I could give zero I would. Got this service through my road side assistance. The estimate time was 40 minutes, they arrived in 1h 20min. They did not introduce themselves an done guy had his pants so low that his underwear was showing. The car, they arrived in, did not have a license plate and they dropped my car off the jack twice due to poor technique and at the end,damaged my tire rim by scratching it on the concrete. One guy tried to tell me that it was there before and does not look like a scratch. Finally, he admitted that it was his fault. When I called customer service to file the claim, no-one responded to the damage claim. I am still trying to get somebody to respond and fix my rim. read more

My daughter locked her keys in her car. We have road side assistance through our insurance and she called and Jack Rabbit was who was suppose to come. They said they would call or text a few minutes before arriving or they would call if they wouldn't be there in the specified time frame. They never called or texted. She had to call someone else and pay to have it unlocked. This was the middle of the night. Would never recommend them. read more

My roadside assistance called them. They called me and said they were going to arrive in 10 to 15 minutes. But they never showed up! I tried calling them back, and they didn't even bother to pick up the phone. If I ever need roadside assistance again, I'll be sure to tell the operator NOT to call these Jack Rabbit guys. They are the worst. read more

My Roadside Service called them to assist with a jump start. They never showed despite telling the service twice they were on the way. Don't use these people!!! read more