This place is beautiful on the outside but do not let that fool you. Whom I assume was the owner Jackie, was a complete trash bag to me and my sister. Not only did I feel unwelcome I was also dissed for not buying a dress soon enough according to Jackie. She stared at me up and down and said "no dress for you" now I got some junk in the trunk but I'm pretty Jackie's attitude had more. Definitely think Jackie needs to alter her attitude instead of those dresses! read more

I have put off writing this review because I didn't want anything negative related to me daughter's wedding. But, I was asked by a friend about our exp at Jackie's Bridal because her daughter is getting married. When I told her what happened she encouraged me to write this review. My daughter married in Sept 2022. We found the dress at Jackie's Bridal in Feb that year. My daughter is very petite in her waist, has a small frame and small bust. The dress was supposed to be sent to Italy for alterations. The cost of alterations was added to the dress cost of course. We were told the dress would be back in the shop in Aug, about 2 weeks before the wedding. At the August fitting, the dress was still too big, especially the bust. I felt the dress was never altered and was just as it was in Feb but I did not want to make a huge deal so as to not freak out the bride. The bust was at least 3 sizes too big. The shoulder straps were still too long. My daughter began crying especially at the bust. Jackie's mother, who is the seamstress there, said my daughter must've lost weight, which she had not because she was already petite and weighed the same. For the sake of not upsetting my daughter more, I convinced her this was normal and to not worry, that they could place pads in the bust area and that it would be great! Then Jackie's mother proceeded to tease my daughter about her small breasts. She told my daughter her husband to be was going to love her in the dress but will be disappointed when she takes off her dress and her breast were not any bigger! I just about popped a blood vessel trying to ease and smooth the situation and again, I was trying to avoid a negative experience for my daughter. To add insult to injury, I was charged extra for the bust padding! And, the bust still wasn't right when we did the final fitting 2 days before we left out of state for the wedding! My daughter had to buy a padded bra for it to almost fit. As God is my witness, they never sent the dress to Italy for alterations! They never altered her dress, they explicitly lied about this and then insulted my daughter. My daughter cried that day and she cried again on her wedding day due to the bust not being right. A child's wedding should be one of the happiest moments and aside from this terrible experience at Jackie's bridal shop, it was. But I really felt cheated, lied to and insulted by Jackie and her mother. It feels good to finally get this off my chest. Buyer beware. read more

Jackie and her mom were amazing! They were very responsive to the bride and helped her find the perfect dress and accessories for her big day! read more

Jackie's Bridal - Bridal Near Me - Chicago, Illinois

See all

Well if you like to be size shamed go to Jackie's. 3 of us walked in and were shopping for gowns and the salesperson said we don't have any dresses that fit any of you 3 here. They only order small sizes. I clearly saw several size 14 and asked her about those and she said they run small. Felt like Julia Roberts in pretty woman when the salesperson refused service read more

I called Jackie's Bridal on a Saturday afternoon, at 4pm. I saw online that they closed at 6pm, and was hoping to get lucky as a last minute appointment/walk in. A woman answered and said someone else just cancelled, and that I could come right over. I arrived at 4:30pm with my friend, Lulu. The bridal consultant asked me a few questions and had us look around and pull dresses that we wanted my to try on. The consultant also made some recommendations and pulled some dresses. After our selection was made, she showed me to a back dressing room and help me in and out of all of the dresses. Most were hard NOs, but I did find one dress that was very nice and hugged in all of the right places. The consultant dressed it up with veils and sashes, and although it was beautiful, I wasn't getting any connections to the dress. As I stood in the dress trying to decide if it was "the one," I was explaining that I was having a hard time since I didn't feel any connections or emotions towards the dress. By now, the owner (the mom) was sitting there watching us since it was almost closing time. I continued to explain that although it really was beautiful, I just didn't get "the feeling." The owner said that she's been doing this a long time and only 1 in 100 brides will cry when she finds the dress.... this totally turned me off. Maybe she was right about that, but how do I know if I would've gotten "the feeling" when I finally found "the one," if I hadn't found "the one" yet? In a way, I am glad she said that. She actually meant it in a way to push me to buy the dress, but it actually made me decide that I needed a rest from the atmosphere. I left that night without a dress, but I went home and found another bridal store that was open the next day... and I found THE DRESS and I got THE FEELING! read more

UPDATE - The owner, Jackie, is pure trash. After being treated like dirt, and owing me a HUGE apology, she sent me this in response to my review: "Thank you for ALL your great input. I was pleased to know you LOVED our gowns but would rather have purchased some where else because with an additude like yours it was a pleaseure to lose you." This low-class creature clearly has not been properly educated on how to treat customers, run a business, OR use deodorant. Seems that many people shared a similar experience. Sorry, but when someone writes about being treated the way that these people treated me, you APOLOGIZE, not slam them. Jackie really needs to learn how to spell too. Nothing funnier than insulting someone and making multiple spelling errors. What a trashbag! read more

Thank you Jackie's bridal for being so patience with me in buying my perfect dress. I honestly lost counts how many dresses and times I went back to figure out what I dress I wanted. My dress was not in stores but they were able to order it and it was just perfect. Everything went so smooth from trying on my dress for the first time to the last fitting and taking my dress home. Jackie and her mom were just amazing and sooooo patience (try me I am not easy person to work with). Thank you so much!! read more

See all

Came here to shop for prom dresses and the lady who helped me was so nice and a big help. They have beautiful dresses here and I'm happy I found mine here. The price is a little too much tho. read more

See all

I had a wonderful experience at Jackie's, so I must admit I'm quite surprised to read the posted reviews. My future sister-in-law (the bride) were in the area looking at some of the other bridal shops, and we had some time to spare in between appointments, so we decided to give simply walking in a shot. Jackie greeted us as soon as we entered. We explained that we didn't have an appointment, but that didn't seem to bother her. To be honest, she didn't even give the slightest indication that it was any sort of problem at all. She pulled out two large books and allowed us to flip through them, marking the dresses we'd like to see. This was brilliant, as dresses look different on people as opposed to hanging on racks. The selection of dresses was beautiful. She had every style that a bride could want. My future sister-in-law was interested in the mermaid/trumpet styles, and there was a wide variety of them. All of them were gorgeous. Jackie pulled all of the dresses for us, and even went so far as to remove one from a mannequin. I know that's a hassle, but she did so gladly. Unlike our experience with other consultants, she was very patient, and HONEST. We appreciated it. She didn't put any pressure on us whatsoever. Not to buy, not to hurry with trying on the dresses. She would admit when something didn't look right, whereas other consultants would drop their jaws and say "oh, it's beautiful!" Her feedback was excellent, and something we defintely took into consideration while viewing the dresses--which, by the way, were lovely. She was constantly giving suggestions on how to accessorize the dresses, and took our reception of each dress openly. By the time we were halfway through the fitting, it seemed as though she knew exactly the kind of dress we were looking for. We ended up falling in love with the dress she'd pulled from the mannequin. And the price was amazing. We had been under the impression that the dress would sell for double of what the actual price was. A nice surprise. We didn't purchase the dress (yet), we're taking some time before making the decision. But we did make an appointment to revisit Jackie's to see the dress once more. It was our best experience out of six bridal boutiques. Jackie was kind, patient, and honest. She seemed more concerned with helping us find a dress, than making a sale. The selection of dresses was incredible and affordable at the same time. We have a feeling that we found the one! But even if for some reason we don't end up purchasing a dress here, we had a wonderful experience. Thank you, Jackie. read more

I know Eva's Bridal was the next block over, but since the store was here we figured we'd go in and check it out. They had a very small selection of bridesmaid dresses. I think they had more Mother of the Bride dresses than bridesmaid dresses. A lof of the dresses had so much sequins in them. If simple is what you are looking for, then I don't think this is the place for that. We didn't stay in so long to see the bridal dresses, but it just seemed like that was all we really needed to see to know. The staff there was nice and friendly, but we just were not on the same page for style. read more

My experience at Jackie's Bridal made me SO EXCITED and so happy for my upcoming wedding! I called in the evening after having a few so-so experiences all day at other bridal shops. All the others were overly complimentary in their customer service with dresses that didn't quite hit the mark. Jackie was more than willing to take me in at the last minute that evening. I was greeted with smiles and helpfulness from Jackie and her staff. I felt as if all the ladies were an extension of my own family, helping my mom and I look through dresses, giving me helpful and honest feedback on dresses and accessories, and finally sharing my joy when I had found the one! I decided on a gorgeous gown that was exactly what I was looking for... and the price was very reasonable! read more

I ordered my dress months ago. I live out of state the our bride talked to them and they told her they sent my dress. They had my card on file I Was told so I thought they charged the rest and send it. I called a couple weeks later and they said we sent it so we don't know where it is. I explained I never got it. The lady goes oh wait we never sent it, due to us needing a second payment. I was like that's more then fine but why dId you tell my cousin the bride you sent it. Or why didn't they call me for it I order my bridesmaid dress before my own wedding dress from some where different and I have had my wedding dress for months. read more

I visited once more to try out a few more dresses. Again, I did not have an appointment but Jackie and her mother were very friendly and helpful. Although I left with nothing, Jackie was very nice and did not push me into buying something that didn't fit my style. Jackie and her mother have a lot of expertise and wonderful insight. If they carried the dress that I ultimately wanted, I would have purchased it through them because of the fantastic shopping experience. I ended up saying yes to the dress at another small bridal shop, but I would highly recommend Jackie's for your bridal shopping experience! read more

I gave it an honest shot. I was trying to be open to the horrible reviews on several bridal salons. This one proved to be true. Walked in and basically, I am assuming it was Jackie, came to the front. Handed me two books to look through and tell her which ones I liked. Then another woman (maybe her daughter...??) came to the front. No introduction, just asked if I had time to look through the book. I showed her the one that I liked. Oh forgot to mention that Jackie told me that the dress that I liked was the most popular and they had two dresses that were the same. One was $800 and one $1200...so when the other woman came up, I told her that I wanted to try on the dress. I asked about the two price differences. She said they werent the same but similar but they didnt have the $800 in the store...? Anyway, went to the back with the most popular dress, I guess. She literally hung the dress, undid the corset and told me to let her know when I had the dress on so she could tie me up. Now, call me crazy, but isnt their job to help you get into the dress?? I mean this thing was much heavier than expected with layers, ruching, etc. Help would have been nice. I obviously had trouble doing the swoop and dive in alone....finally I got it on, but it was totally all over the place. I almost laughed at myself. She knocked on the door and asked if I was ready so she came in and tied me up. Honestly, I liked the dress, loved the dress. It was heavier than the previous one, but felt like a little better quality for not much more BUT the customer service here was the reason I didnt buy from here. I didnt really understand the cold nature of this store. I had been to several bridal stores in the past two days...this was by far the most blah. I guess if you have a dress in mind that they carry and dont care about a smile or help, this is the place for you. I also found it funny that they didnt have me look at any of the physical dresses or suggest any for me to try on. I felt very unwelcomed. read more

Beautiful sequence dresses and amazing service. Jackie and her mom stayed past closing and were very patient and helpful. My sister, the bride, is very particular and there were multiple dresses there that she loved. She's going to say YES to the dress! read more

Jackie's Bridal - Love this places, beautiful dresses and amazing service! - Bridal Near Me - Chicago, Illinois

Ashley & Lauren 10/20/18 Wedding. My wife, mom, and I planned our weekend to look at bridal dresses. We were having no luck. My mom mentioned to me she bought her wedding dress along Harlem so we decided to drive around that area and we came across Jackie's Bridal. As soon as we walked in we noticed the dresses were just beautiful. We were able to pick out a bunch of dresses to try on. If the dress didn't fit perfectly they mentioned alterations in a way that the dress will be altered to fit me. They made me feel comfortable like nothing was with me and a dress is a dress it can be fixed but I am fine just the way I am. If I had a fancy event to go to I would go back to Jackie's Bridal. read more

Jackie's Bridal - Bridal Near Me - Chicago, Illinois

See all

Jackies bridal was the second shop I stopped by to look at dresses and it ended up being my last because I fell in love with my dress and my veil for my wedding day , they were lovely from the start helped me in every way possible also I didn't stress paying off my dress because I was able to make payments on it and by the time my wedding day came I knew my wedding dress is everything I wanted for my big day it went perfectly with my wedding day !!!!! read more

See all

Awesome experience!! The two very nice lady's helped me find a last minute bridesmaid dress for myself! They were so sweet and the selection they have is very plentiful!! Will definitely return for any dress needs. If you need a prom dress too I'd check this place out! Such beautiful dresses in any color!! Thanks ladies! read more

I went to Jackie's Briadal after leaving Eva's bridal, which if I ever see those people again, I'll kill them!! Rude as hell!!! Anyway, Jackie and her mom were very sweet to me and even gave me half off on a veil and threw in my shoes for free!!! Whoever said that they were rude are stupid. They have no patience, as I know that new brides are nervous and very rude, but Jackie was very sweet and they don't rush you like the bitches, yeah I said it!! at Eva's Bridal. read more

I walked into this store and saw a beautiful dress on display in the front room. Instead of providing assistance, the worker rudely discouraged us from the dress by saying "the dresses that are less than $400 are in the back". She automatically prejudged us because we are minorities, she was cold and lacked kindness, and was not helpful. She showed us the dress section that she "assumed" would be more appropriate for our price range. Then, she immediately left us and walked away instead of helping us look for a dress. There were no other customers in the store so her lack of customer service was inexcusable. I would not recommend this shop to anyone. Go to Annabelle's across the street. Everyone is super friendly with a better selection of dresses. read more

THIS PLACE! YES! YES!! YES!!!! This place is wonderful. They have an amazing eye for what will look great on you and very reasonably priced. I went here thinking I would just try on dresses to get ideas and they actually picked 3 dresses based on my body shape. All 3 were absolutely gorgeous! And nothing I would've picked for myself. I said YES TO THE DRESS AT JACKIES BRIDAL with just 3 dresses pulled and stayed within budget!!!!! They are wonderful!!!!! And BTW with their help and color suggestions (also colors I wouldn't have picked that look absolutely amazing with my dress) I also found my bridesmaids and maid of honor dresses here too! read more

Such pleasure dealing with them!! you walk in and you instantly feel good vibes ! The mom and the daughter both helpful and accommodating ,I wish I walked in just a few days earlier then that day and met them ,because I would have never stepped in any other bridal shop in which I did and got ripped off unfortunately:( Five stars and will definitely be my go to in the future. read more

Not even sure who I worked with, but I came in this past Saturday to look for wedding veils. Clearly if you don't buy a dress here they aren't interested in helping. A Blonde older woman did greet us very sweetly. I asked if it would be ok to see the veils without an appointment and she said yes & told me where to look while looking for someone to help me. I was looking with my maid of honor and a darker haired woman just came up and said "so you have your dress already?" (no introduction or even asked my name. Very different from any bridal salon I've been in) I said yes, and showed her a picture. She made a face and said "where did you find this" almost like she was confused why I bought it, (not sure why she needs to know anyway) she handed my phone back and said, well I can't match the lace on it so I don't know what you want to do. Clearly by her attitude this woman did not want to help us. She did pull out a random veil, that she just grabbed off the rack without making a conscious search. I normally wouldn't care but it had a a lot of beading on it so I said I really don't want a lot of beading. She got a little hostile asking "well what do you want everything has beading". I walk passed her and didn't answer her figuring she would let me LOOK since she didn't want to help, but she kept saying "everything has beading" She did pull out anther veil which had less beading but I didn't like it. I'm not opposed to beading but I think any bride knows beading designs can vary and types of beads are endless. An opportunity for some patience would have been appreciated. I wanted to look at what they have to offer. Just because the 2 veils she pulled out were hideous doesn't mean everything is. There was a rack of veils but her words were "I have nothing for you if you don't like beading". I'm not going to stay and argue with someone continuously cutting me off when I am trying to explain that the issue here isn't that I don't like beading. I was in this store less than 6 minutes. To the owner/ employees of Jackie's Bridal: Listen I get it, you have plenty of customers, but clearly by some of these reviews your customer service given to others sounds like you don't care. If you don't want my business I don't want to give it to you. So feel free to respond with an apology, but I won't be returning. read more

I found the perfect reception gown for my big day next fall. It was a great experience shopping for my gown and it was the first gown I tried on. My shape looked amazing in the dress and the sequin on the dress was flawless. I would definitely recommend this place Jackie and her mom was so professional and helpful. read more

Don't go here!!! I found the owner to be rude. I originally had found a wedding dress in Arizona that I fell in love with while visiting my mom. It was early in my hunt, so I didn't buy it because shipping would have cost more to send to Chicago. After coming back from Arizona, I found the dress I had fell in love with at this store and one other store. I went here first and tried it on. I loved it! Then I asked the owner to take a picture of me in it because I never took a picture of myself in the same dress in Arizona and wanted to send it to my mom before we decided to purchase it. The dress was 1,400. The owner and worker coldly wouldn't let me take a picture. The owner claimed I was going to go and have it made by someone. The manner in which she was said this was so demeaning that I started to tear up! I'm not typically over-emotional, but the experience of purchasing a wedding dress without my mom there made me sad and I wanted my mom to be a part of my experience. Furthermore, the owner claimed that the designer did not allow pictures to be taken of the dresses. I explained that I never took a picture of myself in the dress, my mom wasn't with me, and wanted my mother to see it one more time before she purchased the dress. The owner was very rude and cold about it. I understand rules, but there is a way to go about talking to customers. She made my experience of finding a wedding dress horrible. I ended up leaving and finding the dress I wanted elsewhere. I purchased my dress that day at the other location. Guess what? That other location let me take as many pictures as I wanted! Don't waste your time here. My experience was way more peaceful at the other location. read more

I got my wedding dress from Jackie's. This is a four star rating because I do believe they're overpriced, especially when it comes to accessories like veils and headpieces. Although I got my shapewear and veil here, I wish they would have worked out a deal with me on these since I was already paying for a 5k+ dress. Like most people on here, I made an appointment across the street with Eva's. The customer service at Eva's was horrid and I honestly didn't see any dresses I loved. After much disappointment, I saw Jackie's Bridal as I walked back to my car, so we went in, why not? My mom and I were greeted by a cheerful Julia, who welcomed us without an appointment. Julia listened to my vision, and right away started pulling dresses. Julia pulled what eventually became my dress, along with other contenders. She was so patient, and knew that I wasn't going to make a choice right away. Like Eva's, they have a no picture policy but Julia was so sweet and knew I loved the dress she had pulled. She let me snap a quick photo to my dad, who really wanted to be there as well. The alterations were perfect (done by the owner), and overall the staff is professional and friendly. The dressing rooms are big, and the place is clean and has an elegant feel. read more

This was by far the most pleasant bridal dress shopping place I went to. The women in the shop were phenomenal. I'm not sure what store these other yelpers walked in to, but I had the best experience. I walked in after hitting so many Bridal shops in the neighborhood. I didn't have an appointment, but the ladies helped me look over their selection and gave me some price points. I made an appointment to come in after work the following week. They had such a huge selection to look over, I was overwhelmed & they could tell. The older sales women gave me 5 suggestions & each looked better then the previous! When it came down to making a decision, they both gave me their honest & fair opinion & they were right. It was a dress that I would have not picked out for myself, but it fit me like a glove! All of their dresses were of far better quality the half the dresses I had seen at other nearby shops. They had beautiful veils, even mantilla style veil, that I ended up getting. The best part is she was super understanding that I could not pay for the whole thing at once. She let me pay half then a little by little of what I could. I just want to give every bride the chance to go in this special bridal store & have the experience I had. You won't be disappointed! read more

This was by far the worst bridal experience I've had and could never imagine giving them any business! When I called to request an appointment the first time, I was hung up on when I said my wedding date was a year away! Since I was in the area and it was horrible weather, I decided to still head in. Although the store was completely empty, I was told I needed an appointment. Next, I asked if I could at least look at the dresses to see if I wanted to wanted to come back and was told no! I am surprised such a small store stays in business with such poor customer service! read more

Ordered my bridesmaid dress way too big! Charged me for alterations upfront even though I live out of state and would need them done somewhere else. Do not recommend. read more

Terribl customer service. Completely rude about my dress preferences and was negative about my wedding date and venue choice. She talked poorly to me about customers before me and also surrounding bridal shops- this does not make us bond, it makes me trust you even less. She also was rude when I told her what I was looking for and implied that I would never find it and needed to be less picky. Well guess what? I found it- and gave another shop my business. read more

I fell in love with a version of an Eddy K dress at BHLDN, but they did not carry my size. Jackies Bridal was the only other store in Chicago that had a similar version. I called and Jackie was so helpful and knowledgeable about the dresses in their shop. Added bonus: the dress at Jackie's was $650 less than BHLSN! I was so happy to give my business to Jackie and her mother! read more

We just were in there today. My sister found her dress!!! The Italian elder woman was fantastic and so loving. I could tell she loved her job. The only negative experience here is a younger rep lied and said their restroom doesn't work. When I asked the older woman she pointed me the way to the restroom (I had a baby with me). Overall though the dress and older rep was amazing. read more

I just recently purchased my Bridal dress from them and once I walked in, I was greeted by Jackie and her mother. I had been searching for a dress for 6 months and had been to about 12 stores across the Chicagoland and Indiana area. I hadn't made a decision yet because I felt that every other store had additional expenses that consisted of $500-$700 for alterations and $500-$1000 veils with Swarovski crystals. Also other stores charged additional for bustling of the dress, I feel the bustle should be included in the alteration price. So when I walked in to Jackie's Bridal I was greeted with a warm smile, and there was a difference in their stock of dresses. Jackie has Maggie Sottero and Midgley which is a brand I am in love with! The mother and daughter duo were so knowledgable and informative of wedding couture lines and brands , also they knew the industry like the back of their hands. Plus they have been in business for over 17 years, so I knew they are talented at what they do! Overall, I am in love with the store, their warm spirits, and their talented craftsmanship! Altogether my alterations are $350 which included taking in the free to up to 2 sizes and the bustling. Plus they are giving me 50% off any veil I like, and they have veils that are $200 and under, which is very reasonable! Jackie's mom is the seamstress and I found ease in trying on dresses and she was right there glancing over the areas of my body that she would probably take in. Overall I love this bridal store and I think people should def check them out! read more

I visited Jackie's Bridal while shopping for my wedding dress, and from my very first appointment I had a great experience. Jackie was very helpful as I tried on gowns, and she even provided tissues when I found the one! I was kept informed on the status of my dress, and I even ended up choosing bridesmaid dresses from Jackie's. The staff was always courteous to me and my maids, and I truly enjoyed working with Jackie. read more

I think they are really good, I went to so many bridal dress places, at the end I find out the one I like from here, it's amazing.

I had a wonderful experience at Jackie's. The mother( owner) and her daughter were very friendly, understood my taste and helped me find my perfect dress. I walked into Jackie's simply due to location( I was checking out another bridal store nearby which I didn't like). Both the mom and daughter were very helpful and eager to help without any appointments. I was quite surprised that the store I walked into by pure accident was where I found my perfect dress. read more

Jackie's Bridal is awesome, plain and simple. I visited a few bridal shops before coming to Jackie's and wasn't pleased with the selections available or the lack of interest in helping me find "the one." After describing what I was looking for, Jackie pulled out a dress that she said she knew I would love and she was spot on with her recommendation. Putting it on gave me chills and actually brought tears to my mom's eyes, which hadn't happened at the other shops. I even left Jackie's to try one more place and went back that same day to get the dress Jackie picked out for me. Unlike some of the reviews here, I think everyone was extremely helpful. Each time I came in, whether it was for a fitting or purchasing accessories, we smiled and laughed together as they helped me with a dress related task. But then again, I came in with a smile on my face to make sure they knew that I appreciated their help and dedication in making me feel like the most beautiful bride. I knew I needed to drop a few pounds and she didn't hesitate on reminding me lol. But I loved that about her because she wasn't going to lie and say I look great when she knew I could look even better in my dress. In the end, I lost the pounds, she altered my dress perfectly and I couldn't stop smiling as all of my guests complimented me. I highly recommend Jackie and her team. read more

Jackie's Bridal - (Not a professional pic) - Bridal Near Me - Chicago, Illinois

See all

The one regret I have about my wedding day is getting my dress from Jackie's Bridal. The in house alterations were terrible and my dress did not fit on my big day. Plus, the "seamstress" (also the owner) was completely rude. I should had known better when she didn't measure me for any of the fittings. Zero stars! read more

We were not impressed and pretty offended by the owner of this shop. She was rude and insisted we needed an appointment to try on dresses even though there was not anyone in the shop at all. Having an appointment only policy is understandable, however you don't have to be rude. (We drove 2 hours for an appointment at Eva's Bridal. My sister didn't find a dress she was sold on, so we were looking in the neighborhood since we were there.) Again she was very rude. She acted like our business didn't matter to her! Which I guess it didn't. We left and went down the street to Laurel Bridal, who was very accommodating and kind. Hope this helps!! read more

I had called a while ago to try and book an appointment, but had no answer so I left a voicemail. I waited a few days to hear back, but never did so I decided not to bother with it. I got an advertisement online for a designer that had a beautiful dress available at their location so I reached out through them to book the appointment, and finally got a call back. I was very excited to see what else they had and picked a few. I had already shopped around other places, so I knew what I liked and disliked. My maid of honor and future mother in law couldn't make it, so I wanted to send them a picture of the dress, but was told the owner does not want anyone taking pictures. It was odd to hear because every other place allows us to take pictures and there are no signs around that say not to. I had my phone in my hand because I was texting my cousin since we had an appointment we were going to meet at, next thing you know it's being pulled out of my hand as I'm walking back into the room to remove the dress, being told no. Honestly I found that so rude, especially considering I was respecting the ridiculous rule of not taking pictures. It ruined my energy for the rest of the day but I was trying to not let it get to me and finish trying on the other dresses. I ended up just liking one dress, but was not in love with it. It was just another option to the many others I liked, but I knew it could go higher on my list if we could do some alterations. The older lady that was working with me said she was confident it could be done, but when she asked I got a very serious no from the lady. I explained to my mother what I didn't like about it and how this dress can't be my dress because its missing that one detail. To that the owner interrupted me telling me she can do it, but then she doesn't want to hear me complain that I don't like it and that it would be too much work for her. I know my mother really liked the dress so although I was upset with the service I wanted to keep considering it. After thinking about it and seeing the pictures of the dresses I've tried at other places, this just doesn't seem worth it to me. The older lady was nice overall, aside from the phone situation; but the owner was just rude and made me uncomfortable. IT was such a disappointing experience, considering I thought I might be able to find my dress there, they were all bellow my budget, and I was even considering two dresses, but my experience there was just not pleasant. read more