Great customer service and Benjamin was very knowledgeable about the products. Will be backread more

they sold a stupid foger vape without telling me it needed a proprietary charger (because USB isn…read moregood enough) that you have to buy in a kit, so $30 for the vape and $35 for the charging kit! I didn't buy i! I'll just throw this turd away when it runs out of power and NEVER go back to that SHADY vape sho!!!

My friend and I were in a week ago and had purchased a vape and usually I get the sales person…read moreprobably doesn't even care about their customers but It really showed during this visit. After I left the store, I was in my car and a car going around the corner sideswiped me in front of the storefront. I had gone back inside and asked of they might have any footage that could help with my claim since I say we were dead in front of the cameras but after asking the sales person, they said we can't help you and the owners don't care. We even had her husband go in a few other times to follow up and he got the same response. I would tell anyone listing to go to a different smoke shop. They don't care about their customers or the people around them. This even went to the point where the owners nephew working had the same reaction. This is incredibly pathetic and baffling. Go somewhere else, this is a terrible shop with no customer service, period.

I am so disappointed with the level of service at this location. I drive out of my way to come to…read morethis location because I very much valued their prices and previously loved their vibe. On the evening of October 3rd, I was in the area to grab my elf bar. I was able to use it for the evening and most of the day yesterday. Once it died it would not hold charge. I went to the store first thing this morning and explained the situation. The chick behind the counter advised me because it's been 24 hours past she would not be able to refund or replace. I didn't even want a refund. I just wanted a product that worked correctly for the money I spent. She then made me purchase a new one. As someone who works in the credit card processing industry, it is a known fact that a consumer is able to dispute or chargeback a transaction if and when they are not satisfied with the service and/or are not receiving the product they paid for. This includes defective items. As a merchant, it is your responsibility to provide a service and product that is not defective. She argued with me abruptly and told me it was illegal which is 100% incorrect. After trying to explain it she got extremely defensive and told me to never step foot in the store again. My boyfriend and I have been coming here frequently for awhile for many items. Taking my business else where it totally fine.. but after the amount of money I have spent here, they could have done the right thing especially after selling me something defective. Replacing a 23 dollar product that was defective would have kept you a long term customer. Now you lose out on two customers and the charge from 10/3 as I did not keep the defective product and I was not provided a replacement for something I paid for with the expectation it would work properly.

It's a smoke shop, how great can it be? The gentleman who…read morehelped me out on 1/2/25 at 3:15pm was extremely kind. Made sure I opened my vape to make sure it worked before I left and offered to take my trash before I left. It's the little things. Thank you guys you have my business

The service is fine, they gave me a discount for signing up for the rewards program, and a discount…read morefor turning in an empty disposable vape but somehow it still came up to $30 for a geek bar! Super pricey considering I can buy a geek bar on Las Vegas blvd for $20-$27 The disposable I got also had a battery issue which I realize isn't their fault but still one of the most expensive disposables I have come across.

I absolutely love the vibe and cleanliness of this smoke shop! It's a hidden gem! The owner is…read moreabsolutely amazing and so are all of the staff! Extremely creative, amazing environment, knowledgeable, and have all of the goodies you need!! 10 out of 10 my fav smoke shop in town!

Extremely poor customer service! There was a taller man that was very rude to me when I walked in I…read moresaid wow you have a lot of glass pieces in here he ignored that and asked what I wanted so I just walked to the vapes and said I'm just getting a vape, I was trying to look at what flavor vape I wanted because they didn't have the one I normally get I was looking for a second he asked me what do you want? I said one second please I'm trying to find one so I rushed and picked one. He told me there was a deal 2 for 40 so I just said I'd get two of the ones I wanted. I pulled out my ID because I'm 21 and I get asked every time he looked at me and said I need to see your ID though, I handed it to him and he looked at it for a long time. He asked me what the date was I told him I didn't know today's date so I looked at my phone and told him the date. He said how old are you? I said 21 he looked at my ID and looked at me with a little smirk and handed me my ID back. I said I can go somewhere else, then he started yelling that no it's okay and I just turned around and walked away and told him he was rude the whole time and I didn't need to explain to somebody that I'm finally 21! If you do the math if anybody born in 2002 they are 21 now‍ i gladly went to another place and they gave me a FREE vape as a promo like I've never heard of that before!! Thank god I turned around and went to a better place. Don't come here honestly he made me feel so stupid or like I was doing something wrong.

As a non-smoker love this shop for great small gift items. Jamez, the owner, is always so super…read moresweet, helpful and knowledgeable of all the merchandise :)

The nicest experience I've ever had at any smoke shop. great options and prices as well. Would…read morehighly recommend

One of the best smoke shops in Vegas, they have a lot of items that not a lot of places have must goread more

From the owner: Specialized in Hookah And Vape . wide range of disposable vape , E liquid , Hookah , Hookah Tobacco…read more(Shisha), Kratom and accessories.

First off, I live in Rancho Cucamonga, CA. I heard about this place from David's Cigars in Rancho…read more I came here during a visit to my moms in Summerlin. I was so surprised , in a good way, about this cigar lovers version of Willie Wonkaville. The friendly and professional service provided by the staff (mostly women) was a blessing. The selections and pricing was just incredible Compared to most cigar places. I was like a kid at the candy store. I bought 30 cigars for the price of 10 top tier cigars at a California store. You would do yourself a great disservice if you don't stop by here when in Las Vegas. I hope this place continues to be blessed with goodness!

Wow. Great prices and great selection. The service was impeccable. Just go. You won't be…read moredisappointed.

Super curious while waiting for my food at sake strip mall.....Walked in and was immediately…read moregreeted by owner who was.....Sooooo nice!!! So much energy and made my first visit such a vibe even though I was only widow shopping!!! Amazing human and highly recommended simply because customer service was amazing!!

The gentleman and his advice for "Morning Focus " and the recommendation and subsequent to "Green…read moreVein" was spot on! He has a new regular. (And Dragon Blood candle was perfect. My only buys that!) Go check it out when looking, His place is clean, close,and worth it. Thank you!