We met Tim Richards by chance in the Price Point car lot last December. It was just before closing…read moreand we were looking at a 2024 GMC Acadia. We were flying out in the morning for the holidays. Tim was also going on vacation. We told him we would call when we all got back if the car was still there. A few days before Tim got back, we checked and the car was still on the lot. Living in the U.P. Traverse City is a 3-hour drive. Came down and Mike Krimmel, sales manager got us set up with a test drive. We had a few specific Acadia questions and Mike brought us to GM sales. Met with Matthew Hule who was wonderful and answered all of our questions. Matthew also provided us with other information to help us with our decision. Called Tim on his first day back. We made the deal. Paperwork was very smooth with Chris Brown, business manager. The Acadia was ours before the end of the week. Of added note it was detailed perfect. It was a pleasure working with all of these gentlemen.

They were kind but they couldn't help me find anything at all I definitely will try other placesread more

Took our Subaru in after Subie guys could not figure out the problem and wanted to rebuild the…read moretransmission. It needed a tuneup for $195 instead of their $2200 qoute.

I was on a business trip driving from Wisconsin when my car started acting up, and I barely made it…read moreto Manistee. They were the only place open on Saturday so I gave them a call. They were able to get me in to asses the problem very quickly, and were very helpful and friendly! John was also able to do all the leg work for me, calling the Honda dealership to ensure what they found was the correct thing to repair, called Honda about warranties, and also contacted my extended warranty company to ensure all is covered. I should have my car repaired quickly after the part arrives in a day or two. In the meantime they are finding me a rental car to use for my business trip so I don't miss my appointments this week while my car waits to be fixed! Excellent customer service! Super friendly staff, and I cannot write enough good things about this place. If you need work done on your car, this is the place to go! Thank you!

Pleasant and knowledgable staff. Facility gorgeous especially compared to other used car lots I…read morehave seen around here. If I purchase, this will be my FIRST used vehicle since 1984 (I buy a couple new vehicles every couple years),

Passing through on a road trip that started in Arizona and after going through the Midwest and…read moreUpper Peninsula of Michigan decided it was time to wash our Suburban. As we're trekking across the US, we have a basket installed on our tow hitch and this cannot use an automated car wash and had to seek out a self-car wash place. This place has both automated AND self-serve options. Three self serve bays, one of which is taller are available plus an automated bay. I arrived early in the morning around 7AM and used the first self-serve bay closest to the automatic bay. Read the instructions carefully before washing g to understand all of the features and maximize my time. The main reason I selected this location, In addition to being self-serve is because it accepts credit cards, which was much appreciated as I had already run out of quarters from the previous car wash and another state. What I really liked about this is unlike the other location that I washed that in another state, which you have to manually keep adding time to, THIS car wash site, once you activate your credit card, simply keeps the time running, which is great cause I didn't have to pause to run over and keep adding time. Simply press the button when you're done to stop the charges. I love that! I used pretty much every cycle type from pre-wash and high-pressure rinses to low pressure applications in car wash brush with foam. Everything worked perfectly, and all of the detergents were stocked and functioned as advertised. Zero problems, simple yet effective service. I couldn't be happier--good value. Thanks!

The owners and staff clearly take care of this car wash. The brand new automatic wash is great!…read moreNormally automatic washes do not get all the areas around my trunk and mirrors but this one does. I'll be a regular here now!

They offered a $50 visa gift card for a test drive and then they reneged on providing it. Same with…read moreSubaru by the bay - coincidence? LSW June, 2025

Please take care when bringing your car in for service here. We bought our Forester from this…read moredealer so thought it best to have it serviced here as well. Second time there for free tire rotation and oil change they brought me "their recommended " 40,000 mile service. The service they were pushing was for various items to be replaced at this mileage costing just over $1100.00. I declined however when getting back home I looked up the service schedule from Subaru and these same items were due to be inspected at 70,000 miles! Beware that they're not changing parts early, just to make extra money. I will find an honorable dealer elsewhere if possible.

Excellent service. I had my 3 year old Volvo in for service and management made sure everything…read morewas done correctly and took the extra step towards customer satisfaction!

I only give this dealership 1 star because I can't give it zero. I was in a MINOR accident 6/2023…read more Volvo has taken over 6 months to get the parts for this car and they are still waiting for others. Who knows when I will actually get my car back. They can't even give me a timeline. Second, the service department is still finding issues after the car has been sitting there for half a year. Avoid Volvo and Serra dealerships altogether unless you don't want to see your car for months on end.

This is absolutely the best dealership I have been to in a very long time. Everyone from Lisa to…read moreDavid has been a huge help. Fantastic service. Fantastic people. All around a wonderful dealership. I appreciate your help and your service.

Where to begin? In…read moreDecember, my heater control unit in my Hyundai was broken. It's winter - - - in Michigan. It's cold. I called Bill Marsh Hyundai , had a pleasant exchange with their phone girl who assured me that in a couple of weeks the part would be in and made an appointment. So far, so good. The part went on back order and we got an appointment only much later. I arrived at the appointment with 15 minutes to spare. Upon getting there, I was told the part reverted to back order status and was not in. Mind you, they told me their truck arrives at seven in the morning. My appointment was at 11, and they called me after 930. Since it was an hour to the dealership,I had already left, unlike many people had my phone on do not disturb while I drove. They apologized profusely and offered me a used part. The heater control unit in my Hyundai has an evil reputation on the Internet for its high breakdown rate. I declined, and told them to call me when the part did come in and was physically in their possession. Fast forward to March. I've spent the entire winter freezing myself every time I needed to go out. I called the dealership, they tell me there's still no part in sight. I tell them the part has been available for months all over the Internet and question why they couldn't get one when non-dealers were able to. I am abrupt at this point. Five minutes later, the part is suddenly available and will arrive in two days. I tell them call me when it is actually there and schedule an appointment. They do, and things go off without a hitch. I'm disappointed, but decide bad things can happen every so often. I get a recall notice for my car at the beginning of April. I called them up and made an appointment for Friday afternoon at two. They tell me it will take an hour to an hour and 15 minutes for the car to be checked out. I'm fine with this, and make plans accordingly. I show up today, drop the car off, my two blue heelers in tow. We decide we'll walk the dogs while they work on the car. At 3:30, my wife happens to walk the dogs to the back of the dealership and sees our car parked out back. According to their own words, the car should be done. I'm excited. I go inside and ask about the car. They haven't even started. They tell me they only have one kit, and they're working on someone else's car. I ask how long it will be and the girl says that it takes two hours to do the test at least. Then she assures me that the car will be out at five. It's 3:30. Last time I checked that math didn't work. We took the car and walked out. The bottom line is that they're angry still because I got warranty work done on the car when the mileage was 1 mile below the warranty limit. I don't care...If you can't do your job honestly and with professionalism, you're not getting my business. I recommend avoiding this dealership. My experience with them has been extremely poor.