Called in for our dinner this evening. All the preparations were well appreciated but the chicken and goat cheese wrap was a disappointment. My impression for the wrap was everything included in wrap would be sautéed and flavorful but.. the chicken was dry with no kind of seasoning and to top the insult the raw onions destroyed any taste that might have been. read more

Absolutely disgusted and disappointed in Jack Astor's Pickering. Lately every meal dining in and now with my skip the dishes order has been disappointing. What's changed!! Inexperienced cooks, lazy staff, poor management not overseeing meal orders? Used to love you guys as you were my family's go to restaurant but now it's crap after crap. Raw burger meat, burnt soggy sweet potato fries! Even though you offered vouchers, fix what's going wrong internally. read more

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This Jack Astor's is fairly new and is located at the corner of Highway 2 and Glenanna Road, just outside the Pickering Town Centre. I came here twice in one week, once with a friend for snacks and another time with my boyfriend for dinner. This particular Jacks is a bit smaller than most of the other ones I've been to but it still has the same look and feel, and the same menu. This particular location has a lot of windows, so when we came for dinner, it was really bright in the restaurant even though they had all the shades drawn. When I came for a snack, my friend and I split the bruschetta and I had the Thai Lettuce wraps. Nothing to complain about, the food at Jacks is always good and neither dish disappointed. The bruschetta is a different take on classic bruschetta, with feta cheese and balsamic vinagrette on it, super tasty, definitely recommend this as a starter to share. When I came for dinner, we got pan bread to start (pan bread is always a must with dinner at Jack Astors) and the Chicken parm for dinner. The portion size was really good and everything was super tasty, came out hot and was really fresh. Both times, the service was good, nothing over the top or worthy of note here. Drinks were refilled in a timely manner and we didnt have any hangups getting our bill, paying or anything like that. If you like Jack Astors and you're in the Pickering area, this is a good place to come especially now that you don't have to drive out to Scarborough or Oshawa to get some good Jacks! Beware that this place is SUPER busy most nights of the week (we went on a Sunday and it was fairly quiet, but most times I drive by, the lot is full and so is the patio since its summer) so you may have to wait. read more

We were passing through for a Ragnar Niagra race and stopped in to refuel!! (All the way from Corning, NY). The place was awesome! The manager personally came over to welcome us and thank us for coming in. He offered to send us on our way with Starbucks coffee and gave us a discount off our bill. Great variety on the menu. We had a vegetarian in our group and she felt like she had tons of options. read more

Jack's - Flying Monkey beer! - Canadian (New) Near Me - Pickering, Ontario

Had our first visit to Jack Astor's. My husband and I decided to share the fish and chips. We were pleasantly surprised how it was divided. It was exactly the right amount of food. We decided to share the chocolate cake. A truest decadent dessert. We'll be back read more

Friendly staff who are great with kids, but barely average food means this Jack Astor's can only get three stars.

EXPENSIVE!!! I ordered 1lb of wings, garlic bread and cheese, and a diet coke. $30 ( including a $3.50 tip) You have GOT to be kidding me. I won't be back. read more

Ive been to this Jack Astors a few times now and usually get their chicken fingers which are always really good. Tonight I went for dinner with my girlfriend I got the crab and lobster dip appetizer (like a spinach dip but no spinach) and it had barely any crab and lobster but was otherwise good. I wasn't expecting a crazy amount of crab and lobster from a $13 appetizer but the picture really makes you feel like you'll get a decent amount not just a couple pieces so that was a dissapointment. Got chicken fingers and fries to share and a side order of their garlic mashed potato. The chicken fingers were great but the fries incredibly greasy and the mashed potato's weren't very good, there were chunks of lightly sautéed garlic sprinkled in which is way too strong a garlic flavour I was expecting roasted garlic that had been mixed into the potato's as thats generally how garlic mashed potato's are prepared. There was also a ton of oil just drizzled on top wasn't really sure why but it was offputting. The other issue is although there was lots of staff who were all friendly they seemed disorganized. Our server took our order but two different people brought us drinks and a third person brought us our food. I say they are disorganized because we got our appetizer crab dip and less than a minute later all the rest of our food came out. Our server offered to take back the entree so we could finish the appetizer but it than took too long to bring a fresh entree... All in all the food is just OK, the service was friendly but disorganized and the atmosphere is generally loud and busy Im not a huge fan of all the TV's (like 6 stacked on top of each other right next to us way too close) read more

Love eating here... great place for wings, watching the sports game, hanging out with friends, or ordering to go. I really enjoyed the "curling game" in the back..:) lolol good fun after a good dinner.:) I'll be back again... SOON read more

I've been here a couple times, and the first time there wasn't too much of an issue (it was 10 pm on a weeknight) but the second time was awful. I came here for a date night on a Saturday and the wait was really long. Nothing they can do about that, but it sucked. The nice thing was that they brought out some kind of chicken appetizer to tide us over until we actually got seated. When we were finally seated, our waitress was terrible. I felt like she just forgot we were there the entire time. It took 20 minutes for her to get a dessert menu, and only came to ask how the meal was once, and never offered to refill my water. When we said we only needed a few more minutes to decide what we needed, she didn't come back for 20 minutes. Instead, she was talking to some of her co-workers. Needless to say, she did not get a very good tip. And I know I'm not the only one who has had a similar experience, because my friends have had to wait 15 minutes just to get their drinks brought to the table. read more

I came to this location for dinner during the week! I had my favourite thing on the menu: sauced up chicken fingers with a Caesar salad on the side. We also had the chicken sandwich which is fairly new on the menu (I believe)... it basically tastes like a chicken grilled cheese sandwich, it wasn't great. Our waiter barely checked up on us to see if we were okay so we had to get help from other waiters which was annoying. Overall I love this location so I hope for a better experience next time :) read more

Jack's - Chicken sandwich with poutine on the side - Canadian (New) Near Me - Pickering, Ontario

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I called in advance and booked for 4 (two Adults/two children ' and mentioned it is to surprise and want them to sing the BD song for my husband. I was so so disappointed right from when we walked in as the waitress who took us to be seated said 'This is from a Birthday, right? ' ... I had to go back at sometime before our dinner arrives to mention to that waitress that she spoiled the surprise, then the table they reserved for us was right next to two other tables that had also birthdays ....then they come and sing the songs for those tables first and then for us last ....come on..,if you are spoiling the Birthday at least do the songs in different order...or put our table on the other side of the place so my husband don't see it....this was middle of the week and there were so many empty tables. Service very slow and my food was greasy and not that good. I would NEVER go here again read more

Went there three days ago, food was expected from a chain. with covid now is not much people. Just wanted all to know that my server was super nice thank you Stacie. read more

I called in to make a take out order and the phone process was very smooth but come time to go home and eat my food I realize that some orders were incorrect. for example I have a dairy allergy and asked for no cheese on the bruschetta but there was feta cheese on it. like any paying costumer I called the restaurant back to see if I can get a refund or a new one but the manager insisted that she saw the bruschetta be packaged and there was no cheese. she was very rude in her tone and way of speaking, definitely not what you would expect from customer service. Overall with my order having incorrect ingredients on it and the manager having a very bad response to a situation that was not my fault, my experience was terrible and that's why I'm rating it 1 star read more

Been coming to this location for awhile now since it opened. Pickering Town Centre really needed another restaurant in addition to East Side Marios. The one thing that sucks is that their bar is a lot smaller than the Scarborough location so getting a spot there is near impossible during weekends and special occasions. Their patio is heated and really nice in the summer. Pretty good eye candy here, too. The food taste the same as the Scarborough location. I'm very sad they no longer have the honey sauced up chicken fingers. Love their garlic cheese pan bread. So soft and melts in your mouth. Great spot to have a chill night with your friends read more

Jack's - Canadian (New) Near Me - Pickering, Ontario

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I enjoy eating at Jack Astor's, they have a variety of items on their menu that are very appealing and is a family friendly restaurant where I don't have to be overly worried about my children being loud as it is always loud at Jack Astor's. The service is good for the most part, depending on the night you go, some nights it is exceptional and others just ho hum, we still always return. read more

Just okay. I went for dinner with my mom and they didn't bring me my dinner so she ate, then we sat, then I ate. Ruined our dinner, but the servers were very nice about it and they have us a free desert. I find the music a little too loud, and the TVs a bit excessive. I was for drinks with a couple friends and all of a sudden all the servers were up dancing on the bars. It was supposed to be fun but instead I ate my dinner having a clear view under everyone's very short skirt. It is expensive but you know what you're paying for when you go to the restaurant like that. Their drinks are fun and have a good selection, food is just okay read more

I warned in my previous rating that this place is always short staffed. Today was no exception. We arrived at the patio and despite it being half empty, we were told it was a 10-15 minute wait because the current server was "too busy." Despite the ridiculousness of this we put our name down and phone number since we were already there. We sat there and waited, noticing people who came after us getting seated. After four couples went through I asked why we weren't being seated. She said "we are just trying to catch up." I asked if you catch up by seating your first guests last and she said "oh I can find a table for you." Horrible experience and downright awful. Between servers that are "too busy" and hostesses that don't comprehend first come first serve, I've had it with this location. read more

We were recently at the pickering location. We waited almost 45 minutes and no one came to our table. When we went to the hostess to ask when our drink order would be taken the hostesses said "no one has came to you yet? oh" and they continued to talk to each other and no one came to help us. Usually this wouldn't be an issue during the covid circumstances but with the hostesses being so rude it really left a sour taste in my mouth. We ended up just getting up and leaving after waiting for an hour with no drinks. Very disappointed and probably will never go back. DO NOT GO HERE. read more

Was at this Jack Astors location August 28, 2018 when an unfortunate incident occurred. A mother and her daughter were having lunch on the patio, where we were also sitting close by. A squirrel jumped on the table and bit the hand of the little girl. The girl was upset and crying as her finger was bleeding. Last month we had complained that there was a squirrel jumping on the tables outside, and were surprised yesterday that no action had been taken to deal with the situation. We were told that this was an ongoing problem with the same squirrel as she had her babies there. I feel this is so negligent on the managers part for not dealing with it. How scarey it must have been for mother and daughter. Needless to say it maybe a long time before I return to that location. I certainly hope the little girl is ok and that the manager takes action!!!! read more

Usually alright but tHis time...blah...I know restaurant pop is just bad but seriously so flat and syrupy. Got the fried cHicken and is was thE most dried out, bland thing I've ever eaten. Oh well lesson learned. read more

Food was good. Service was good. The steak ordered was good to its optimal taste. It was medium rare when I ordered it. The veggies could of been made properly instead of frozen and boiled. The cocktail was not that bad, I got the blue raspberry lemonade but it was pretty good. Atmosphere was really good though. Would come again if I ever go back to Pickering. read more

I was seated in a noisy part of the restaurant. In between a crying baby and a couple who kept coughing (not hygienic). Though, most of the noise came from the unruly staff. There was also a fly in the restaurant (not hygienic, either). I ordered a burger, and the bun-to-burger ratio was a little off. The meat was bland, too. read more

Always enjoyed this bar and grill. We've had a great many family dinners their with our family. Our granddaughters really love this place. The meals never disappoint. The staff are always very friendly and helpful. Vince Boyko read more

Not impressed. I'm never really overly impressed with this chain and it's never really up to par, this time we went specifically for a NEW item just added to the menu only to find it's now been taken off, Server was really nice and tried to make up for it but def won't go there again really Need to improve In the menu department considering it's had the SAME items for the last 5 years and yet still can't seem to get them right. read more

The service & food was okay but we had a terrible experience. Went there turn lunch in Valentine's Day. We paid the bill and were about to leave when we noticed that all items on the bill had charged higher than posted on the menu. We called tag manager who offered to refund the difference (which she did) but was totally unapologetic about it. This is an extremely bad business practice and I'm not sure how many people had been over charged this way. Would never trust this company again and did not appreciate being cheated in this manner. read more

The food here has never blown me away, but after the last visit I've decided I'm done with this location. The pan bread came out 2 minutes after we ordered and was cold. My husband's burger was drenched in mayo; gravy and fries were cold. When he asked for another burger without mayo an obnoxious manager flew over immediately to blame him since "none of the condiments are listed" so he was to assume it would be covered in mayo to the point where it is inedible. My chicken fingers were burnt to a crisp, and there were only 4 tiny pieces instead of the healthy ones they used to serve. The waitresses here are stunned and care nothing about customer satisfaction. Such a disappointment since the restaurants in Pickering are very limited read more

$9.26 for a pint so I give a $20 bill expecting $5 in change and a $5 bill... I was given 2 five's. The waitress expected, and made it obvious she expected, a $5 tip on a $9.26 pint. Poor servers with horrible attitudes. read more

1was clean and well put together. Staff seemed nice .prices were way to high for the portions and the fries were frozen not even fresh .I won't go back as I hardly eat out and I remember going to the one on hiway 7 yrs ago and it was amazing . read more

went there last weekend and had the absolute worst experience. the food was cold AND dry. when i brought it up to my server (i think his name was conor??) he looked at me, rolled his eyes, and walked away. during covid i know they have limited staff with the best staff working and i can't believe they chose him. it was absolutely terrible. never go to this location read more

One of the best jack Astors that are out there! Service was great and as always, so was the food. Patio is always cleaned and organized. Would definitely recommend this for a great summer spot in Pickering! read more

Jack's - Shots are always filled to the rim! Bartenders are awesome here - Canadian (New) Near Me - Pickering, Ontario

Went here for my birthday with a group of friends. There are 3 people in the front to seat you but one server serving many tables. Service was terrible we couldn't get someone to serve us. I had to chase someone for an extra glass. When server took too long I went to the bar to get drinks myself the bartender with a rude response said "get your server to serve you." Will not be going back again. read more

We had made reservations and when we showed up, they said that the person that took our reservation made a mistake and they couldn't serve us( even after she put us on hold and said she talked to a manager). Not impressed. We ended up at East Side Mario's and they said that this happens all the time. Not impressed! Not even an apology read more

I used to visit JA Pickering on Sundays to watch NFL and MLB while my daughter was at the mall or library across the street and enjoyed every visit. Haven't done that in a couple of years but had occasion to do it again today. Terrible disappointment. My simple pint of Canadian came as some weird Hawaiian beer with mango in it. My order of fries was small and cold. When they did finally bring a proper Canadian, after 2 sips the server asks me "Are you driving" and when I say yes she tells me I'm cut off. After a pint and 2 sips?! WTF?! I will never go back. It used be a place with a vibe and attractive servers and a crowd. Today it was dead and the staff was all SJWs with man-buns on the boys and fake thick rimmed glasses on the girls. If you're in Pickering you have 20 better choices for afternoon drinks and sports. Avoid this Jack Astor's. read more

Had dinner with my family here tonight and it was horrible...drinks were flat and tasted dirty we sent them back and the waiter said he tried them and it tasted bad but he could get us water, we sat down at 7:15 and our appetizers arrived at 8:10pm there was fruit flies all over the table and the service from beginning to end was awful, hostesses were rude and the waiter while trying his best was clearly over worked, I have been here a number of times and every time I say I will never go back and tonight put the final nail in the coffin, I will never go back. Even when we asked for the bill it took him 25 minutes to finally come back. Brutal read more

The service was poor. The food portion small. Do not have many vegetarian options. No healthy options for shakes. No seniors/birthday discounts. Poor lighting. No seats for toddlers. read more

Food in this location is bad. Nothing like other Jack Astor's. Strange but true. read more

Sat at the bar waiting to get served watching the two bartenders on their phone laughing. We eventually got noticed and a loud discussion between my friend and I is what it took to get noticed. Cold service but the wings and beer quite good. Room is very loud and garage like. A typical Jacks. read more

I've had both good and bad experiences at this location, but the good outweigh the bad. The food is always great, and the servers are generally pretty friendly and eager to please read more

I went to Jack Astor at the Pickering location celebrating a birthday. I'm absolutely disgusted and disturb. There was a major snow storm with extreme -14 temperatures. As responsible drinkers we called taxis. A couple of friends went outside to see if a taxi had arrived. The only way to see if a taxi is there is to go outside, around the corner to the parking lot. Upon returning the bouncer refused to allow them back in the doorway where myself and a few others waited. They just wanted to stand in the doorway to keep warm not go back into the actual restaurant. Not wanting confrontation and explaining that we had called the a taxi and wanted to kept warm rather than showing compassion, the bouncer decided to forcefully remove the people who had stepped outside. We weren't loud, obnoxious or causing any type of disturbance. There is no doubt in my mind that bouncer was looking for a fight. By simply saying he just wanted to stay warm, the bouncer grabbed him and tried to instigate a fight saying, "you wanna go? Do something! Do something!". It was absolutely unnecessary. They did not want to fight. We spent a great deal of time and money and did not deserve to be thrown out on the street like that. The actions of the bouncer were completely unacceptable and negatively reflect on the establishment and the Jack Astors brand. I'm appalled that this happened at a Jack Astor and expect more from the company. The bouncer was on a power trip instead of looking out for the safety of its customers. read more