For fast food it's pretty good. They offer some plate meals that are ok. Drive through is fast.

This was my first time trying Jacks. This location was notably clean inside and either new or recently updated, better than the average fast food restaurant. As others have noted, the staff and service are a bit disorganized and I could see them getting backed up quickly when busy. I had a bacon burger which was quite good. I have no complaints about my food at all. Burger cooked well, not super greasy, fresh toppings, fries were good. I would say give them a shot. The only reason I'm giving 4 instead of 5 stars is their service could be better. read more

Jack's Family Restaurant - Inside seating - Fast Food Near Me - Red Bank, Tennessee

See all

Complete and overhaul of the staff, ASAP. Making chicken takes anywhere from 3-4 mins in a fryer...not 30.

One star. Because I can't give less... I've tried, I gave them more than one chance because I liked the Jacks in Alabama. But it's the employees and the poor food quality . Go anywhere else . They need to improve at almost all levels, starting with new management. read more

the manager there tonight was awesome! he was running that place by himself it seemed like. the two girls that like to stand in the front and order everyone around was part of my bad experience last time. but he made it just right this time. he gave napkins, sauce, and my order was correct this time. yall don't let his hard work go unnoticed!! it's hard to find good ethical people now days. thank you for working hard !! the 5 stars is for him only !! read more

I walked in the restaurant. I waved at the biscuit maker. He never waved back. The restaurant was empty. One employee had their back toward me and was talking to an employee who was facing me. The employee who was facing me never acknowledged me. I stood there for about 2 minutes, then I walked out of the store. I went to the Jack's on Ringgold Road. I work in the East Ridge area, so I usually go to the Jack's on Ringgold Road. The only reason that I was in this Jack's is because I was dropping my wife off for work and this Jack's was nearby. Red Bank Jack's will never see me again. read more

My guy found out about Jack's from a friend. We enjoy their chicken tenders especially with the honey mustard they offer. Jacks is a smaller chain and you can pretty much expect chain expectations. We have almost always had good service when we visit. The interior is nice with a nod to where they are located. Usually cleaner than most fast service chain restaurants. They have good milkshakes too! So if you're looking for a quick food grab on a busy day or on your lunch break, I say give Jack's a try. read more

Jack's Family Restaurant - a sign for mac n cheese - Fast Food Near Me - Red Bank, Tennessee

See all

This is the third time that I have complained!!! The food is great! The ambiance is good. However, the service is absolutely horrible. First of all, I just this minute tried to get in the building and the door is locked! There is no sign on the door . Why? Most always there is no one working that I recognize and rarely does any worker turn around and ask if they can help me. It appears all workers would be happy if the place would just close!!! It's just sickening because this jacks is needed in Red Bank and the food is good. read more

Jack's Family Restaurant - Fast Food Near Me - Red Bank, Tennessee

I wish I had known they only had 1.5 stars. Hamburger was cold and not one once of grease. The manager was kind and polite, but the food was horrible. I give it a one star, but I wish I could have rated lower read more

ordered through DoorDash was missing one burger then they made the second one completely plain, no ketchup or cheese !! had to go down to the store to get it remade and they still messed it up, one burger was plain again with no ketchup or cheese and the second burger had absolutely no cheese or ketchup !! never had problems with them until today. Maybe someone needs fired. read more

Super fast getting our food out, it was hot and everything was correct. The mashed potato's and gravy have good flavor, the biscuit was very buttery, and the chicken tenders were decent size(could always be bigger). The burger was made right and very hot. everything was good they get 5 stars this time. read more

there was cb only one other client in the restaurant and i ordered a BLT and got a cold hamburger with bacon chips and barbecue sauce on it. I finally got a BLT but with one soggy tomato and a few sprigs of lettuce on Texas toast. It was not good. the fries order was hot but skimpy, maybe 12 nubs of fries. I will not ever go back even though it is 1 1/2 miles from my house. read more

Pulled up there was signs out for promotions but when we asked they said doesn't start till tomorrow and the man outside hanging up signs was very rude said I can't get here in the morning , we won't be back to this location read more

Tried the restaurant out for the 1st time..was very disappointed..cold food..burger was dry couldn't make a decent chocolate shake not to mention not pleasant staff..hope the one coming in close to my home is better..best thing i can say about this one was the decor read more

lee hwy had breakfast and it was excellent, fresh and affordable ******.Staff was friendly and offered refills.

Went to drive up was told chicken would take 15 minutes to cook was told to park in space across from drive up window. 45 minutes later we still didn't get our chicken walked inside to find out our chicken was laying on the counter the whole time. Guy at counter didn't apologize just slid bag at me and went back to looking at phone and talking to other worker. My wife called manager to complain and was hung up on. Will never return to Jacks again. read more

the service was not good at all! we waited at the front counter for several minutes while the GM Joy Camp stood that the window on her phone. After several attempts to get her attention she fine put her phone down. She was not speaking loud when asking for our order. she was very rude when we asked for the side of gravy that we had paid for. she did not want to take it back to have it fix. read more

We have been to this location twice and it was a nightmare both times. The first visit: not one single clean table (with six or seven employees in the kitchen and no customers inside at all); no one greeted us; the lady's room smelled like kids' camp latrine, with not one clean stall (you don't even want to know how filthy it was...); the floor was covered in crumbs and napkins; the trash was overflowing; there was a pile of used paper towels next to a bottle of industrial cleaner just sitting out on the drink station; I could go on... The next visit was almost as bad, with added terrible customer service (the first visit had no customer service). I'd give negative stars if I could, but instead I'll leave a terrible review and never go back. read more

We go to jacks at least once a week for breakfast. Which is very yummy. We decided to order from the drive through and take some food home. So I ordered a 3 piece chicken strip meal with 2 sides of mashed potatoes and no biscuit. The chicken was great. Very crispy, slightly peppery and juicy. The order of mashed potatoes were very inconsistent. One order was silky smooth and very fresh. The second order tasted liked old instant mashed potatoes that had been under the warmer way to long. They were creamy except for the several dry lumps that tasted weird. Also they gave me a biscuit. Nothing wrong with the biscuit, I just didn't want one and don't like wasting food. I guess we'll stick to breakfast. read more

Lazy, Rude, tried to charge me double for a single meal then said it was my fault they almost double charged me. Asked for extra sauce, gave me one sauce container without extra and the only one I got had barely enough sauce to even cover the bottom of the container. I've worked fast food and 2-3 cars in your drive thru every 30 minutes is easy and not stressful at all. If the workers are so unhappy with a job as east as ringing someone up every 5-10 minutes maybe they shouldn't be there. No reason to have a bad attitude because you wanna be on your phone and "discretely" hit your vape instead of your job... read more

We went to Jack's today. Ordered 4 plain hamburgers (for the furbabies) and 4 regular hamburgers. Got 5 plain and 3 regular. Went back and spoke with a male. Explained the problem, he said give me a plain back and made it a regular. Since when does a hamburger not come with lettuce and tomato? They were not busy so no excuse for messing up the order. Will not be going back. Had to come home and add mayo and tomato. Would give a minus one star if possible read more

My girlfriend found a huge fingernail in her milkshake. That's pretty bad. A hair is sometimes understandable but still gross but a huge fingernail. How do you not realize it fell off. DO NOT GO HERE! read more

S L O W! We order online and still wait longer than if we use/go through the drive thru. why do they even have online ordering???? This is the biggest joke of a fast food place ever! We understand there is a lack of workers. But, if I order online....."Skip the drive thru" bull then we shouldn't have to wait longer than going through the drive thru. They clearly do not read their comments on here! If I could give a no star I would! HORRIBLE!!!! read more

Been eating here since it opened several months ago. Also order DoorDash all the time from them. The people are nice and I've never had my food prepared wrong. Can get a little backed up around busy times and is in sort of a tough spot to get into depending what direction you're driving from. Their chicken, burgers, pies and sides are all good. Haven't tried any of their breakfast food so can't speak on it. read more

We have been going in this jacks since open. We stop by on Saturday to get breakfast August 14, 2021 And as we walk up to the door it look like it had t been clean In Days. That a big concern with this virus. Then we go ahead and proceed in to order and stood and observed the employees. The front young girl at front didn't even act like she wanted to be there and service was slow that morning. And the store look like it hadn't been clean at all. So after observing we decided to leave. When we was going there was a lady wiping every table after each one left and this was not happening no more. read more

Absolutely hands down the worst breakfast. Not only will your order be wrong, the food will be cold and soggy. And, good luck substituting something in your meal. Instead, you will get a glob of grits floating in a heaping pool of butter that looks and has texture like it has been floating in an overflow reservoir. The property would be a great place for a fast food chain that can provide adequate food and service. This morning was round four for us. NEVER AGAIN! read more

The food is okay, but the staff at night is very poorly managed. There were five employees on shift and I watched five cars leave the drive thru line as four employees closed and one girl on the headset ran everything. She was clearly upset, and got no help from her team. I was the only person in that line who didn't leave, because my wife is pregnant, and it wouldn't have been worth it to come home with nothing. I worked in restaurants for ten plus years and what I witnessed was egregious. Also, even though the girl was upset, and I'm willing to give her a pass, she was rude and very poor at communicating she was there when I drove up to the speaker and whether she planned to take my order. I had to awkwardly ask if anyone was there to get my order taken after sitting in the car for three minutes without hearing anything but "hold on a second." read more

Traveling and Jack's was recommended. All I can say is, I tried it. Bun was hard as a rock. The service was by two people, they seemed to be the only people working. read more

We have visited this restaurant four times. We have always had great service. The staff is always very nice. We always go about the same time of day and there is usually about the same number of customers in the restaurant. The first two times the food was great. The third time I got the chicken fried chicken. It was a good size piece of chicken and was cooked well. But either the chicken or the white gravy was so salty I couldn't eat it. Tonight my husband got a chicken dinner with mashed potatoes and gravy. He said it was too salty plus the chicken breast was old, had been cooked too long. Every table in the place was dirty yet not that many people inside. We were very disappointed. It seems to be going down hill fast, so sad. read more

I was looking for something a little different to take home for the family dinner. Jack's #310 on Dayton Blvd., in Red Bank, was fairly new in town and I had never eaten there so I gave them a try and gave them order #41. That was a bad move. I wish I had read the Yelp reviews first, but I didn't. That was my mistake, but live and learn I guess. I ordered the bone in chicken Big Box at the drive thru that is advertised on all the signs outside the store for $20.99. When I was told the total price to pay at the window it did not add up. It was $1.10 more than I calculated the cost should be. I questioned the price but was told it was right. At the window I looked at my receipt and saw I was charged $21.99 before taxes for my $20.99 Big Box I ordered. I asked the manager about it and expected a price adjustment. Instead I was told they had had a recent price increase and that the computer was right. I asked him if he could not see anything wrong with advertising a lower price then charging customers more, like false advertising and bait and switch on the pricing. All I got out of him was the computer is right. I was going to hand the food back and ask for a refund but my family was waiting on me to bring home dinner and I was already late so I took the food and drove off. That was my second bad move. At home we found the side portions to be very small. The green beans were very very bland. The heavy chicken coating very salty, and not crispy but hard like it has been on the warmer for hours. The breast meat was very dry, tough, stringy and hard to chew like it came from an old rooster. There was more meat on the wings than the drum sticks which all were mostly breading. None of the family wanted a second piece of chicken with their meal. I tried to feed what was left to my cats. They sniffed it and walked off. They have never walked away from chicken before! The only redeeming things about the meal was I am allergic to garlic and the clerk did not lie to me when I asked if the bone in chicken was free of garlic seasoning. They actually checked the ingredient label. The biscuits were moist inside and crispy on the outside like they should be, and the slaw was tasty, not overly sweet and not saturated in watery mayonnaise. In summary, because of the bad tasting chicken and beans, false advertising on the price, and no attempt of accommodation from the manager, my advice is to stay away. There are much better places in town to buy good fried chicken with tasty sides with managers that appreciate your business. read more

me and my girlfriend came by tonight with only $3. i asked what their cheapest item was expecting to share with her, and the guy said their $1.69 cheeseburgers. I had the change so i asked for 2 and when i got to the window he said he'd be good with just the $3 which was already nice enough. he gave us free fries too, which we really appreciated. this experience made me and my girlfriend want to cry. the humanity in these workers is absolutely amazing. much respect. if i could give 20 stars i would. will be coming by a lot more often with more money:) read more

I wanted to go to Zaxby's but my parents had eaten at a different Jack's before so they decided we'd go there. My chicken tenders were pink on the inside, and my milkshake felt like it had large chunks of ice in it. read more