We came in for a lawnmower repair and were satisfied with service. They were friendly and know what they're doing. Our second visit there was due to our amateur knowledge of lawnmowers. A little backstory. The lawnmower wasn't working bc it didn't have gas! We were helping a friend's teenage son who does the mowing without a dad around help. They were very sweet and didn't shame the mistake. read more

EVERY single year.....even the year after you buy a new snow blower ...AT Jack's..... it needs to be "serviced"! In 1980, my Mother actually bought 2 Aron's snow blowers. One for her and one for us. So. 1st big snow storm in 1922....my husband goes to start that piece of Crap, guess what? Another year of "servicing". Looks like we'll be buying at a different snow blower seller. Oh, you opened in 1965? I was 16 that June. One of your son's came to " celebrate" my birthday. They brought beer and were throwing the cans at the store in the front and threw plenty on Jack's roof. He calls the cops on the innocent young guys at my party. They broke up my party when it was their rotten sons! Go service them! read more

Called to ask a few basic questions about getting a snow blower repair and the person who answered the phone was condescending and rude. He spoke down to me like I was the asshole for not knowing how to intricately take apart the machine and repair it myself. He even suggested that instead of trying I get a little "mechanical." After spending several hours already doing so, I found this extremely insulting and just plain toxic, the 'old fashioned' mentality has absolutely no place in modern business. read more

If you are looking for people who "know their stuff" look no further than Jacks. Case in point. I needed a new snowblower. I thought I would take the easy way out and head to my local Home Depot. But Home Depot for whatever stupid corporate reason (another review for another day) said that they would not deliver the snow blower to my house. They wanted me to somehow get the darn thing in my car which meant even if I could do that- I would have to unload it at this end. Not a good plan. And then I really would just be guessing as to how the thing worked. Enter Jack's. Not only did they deliver the snowblower. They filled it with gas and oil. Placed it in my garage. Gave me a small tutorial on how to work the darn thing (very fancy compared to my old one) and will even come back and pick it up for its annual maintenance. First class service all the way. Jack's knows the forgotten rule of retailers- "take care of the customer". They also rent tools and other small machinery and they have an huge assortment of tools and things if you need to buy a speciality or regular item. I should know better than to save a little time by going to the "big box" retailers. Jack- you have my heart. And my future business! read more

Rented some construction horsies due to Berwyn requiring these to be put in front of a dumpster. I rented this out. After construction was complete, I returned the item. I find out he charged me every month for over a year for an item that costs $100? When I asked him to refund it he said he's in the rental business and he would be willing to let me keep them at the cost of $1,300! I could have bought these on amazon for $100. I was under impression that he would charge me to rent them and if I never brought it back he would charge me the cost. Awful experience. Mom and pop store that doesn't give a sh*t. read more

Randy and all the guys at Jack's are super knowledgeable and helpful! We use them for all of our lawnmower and snowblower tune-ups. And they are great for finding local professionals to help with any job on or around the house. They've referred us to great roofers, plumbers, masons, fence people, and gutter cleaners!! read more

I rented a compactor and it stopped working after 5 mins. Drove longer to pick it up then how long it worked for. Went back and they were able to give me another that was supposedly better but it only worked for about 10 mins before it stopped. They still charged me half the price and said that "we always try to do the right thing here" My advice is go to Home Depot or somewhere else other then this place to save your self some headaches. I've made the mistake to give them lots of business in the past but I'm all honesty never again, their equipment is from like 1998 read more

Called regarding snowblowers, the male that answered definitely had some kind of crappy curt attitude, will never used them again.

I brought my snowblower to Jack's for service. It was running fine, and only needed a couple of things - shear pins replaced, thrower chute adjusted, and an oil change. I made the unfortunate mistake of telling them to "give it a look over" ... Apparently if you say that, the flood gates open right up... When I called them to get my estimate they told me $550. Yes, that's dollars not pesos. I could buy an entirely new and good snowblower for that amount. So I asked them to tell me exactly all the work that is in this estimate. I said tell me all the work, all the part numbers, and the labor costs. The guy responds, "Uh yeah .. sure .. hold on .. (papers shuffling) .. um .. ok ... Well.. Ya know it just needs a lot of little things .. just ya know .. a bunch of little things" So here's how you translate that: "Your snowblower doesn't need that much work, it's only a few things and won't take very long. I don't really want to deal with it, but I will if I can gouge you for $550" Anyways, I ordered the parts and oil and did it myself. Total cost $42.69 ... woulda been less but I ordered 2 extra packs of shear pins. read more

I bought a snow blower from Home Depot and after 1 use it would not start anymore. I called Ariens and they gave me 2 numbers to call and said the manufacture will cover the cost for pick up an delivery after repair. I called the first store, they said they would not come out to get my snow blower and was very abrupt on the phone. Then I called Jacks. Talked to Mickey and explained what was going on. He told me to try a few things and put me down for pick up the following Monday. They dropped off the fixed snow blower hours before a big snow storm hit. Mike who delivered snow blower was very patient with me teaching me the proper steps to start and operate the snow blower. I'm extremely happy with this experience - it was frustrating having a 1-week old snow blower not working but Jacks really made me love my snow blower again! Thanks! read more

Super helpful. Wanted to rent an aerator but it wouldn't fit in my fiat ( go figure!). They said they could drop off and pick up!! Hurray!!

I'll keep this short: Jack's focuses on customer service which means you can rely on them to help you out. I actually used them as a party rental (tables and chairs) service and they're great. I'm not sure if they have "fancy" rental supplies (e.g. for a wedding, graduation), but I just needed something utilitarian for a cookout. They were able to fit me into a busy delivery schedule relatively last-minute and at a competitive price. read more

I am currently doing a kitchen remodel. To cut costs and save money, I decided to do the demo myself. I called Randy and had just the right tool waiting for me that he recommended to to get the job done. He was also right, saved me time and energy. Jacks is a great family owned neighborhood business that I would recommend to anyone! read more

My first experience here was not my greatest. But I gave it another shot. Second time was much smoother experience. They have a lot of displays and information. read more

DISCLAIMER: I did not actually wind up renting from Jack's . I went to Jacks for party rental supplies at the recommendation of a friend who had used them before and was very pleased. I worked with Randy, who was very patient and attentive to my many bewildered phone calls. (I have never put on a big party before and was a bit intimidated.) In the end, Randy figured out that I need a very specific kind of tent to fit the demands of our back yard layout, which Jack's does not carry. Randy passed all my info on to another company he works closely with that does carry this type of tent and ensured that I was well taken care of there. He still treated me like a customer and continued to help me, even though my business ultimately went somewhere else. I think that's worth a lot. I absolutely got the sense that these guys know how to do good business and take good care of their customers. Also, their prices were comparable or better than the local competitors I compared them against. read more

Trust me - this is NOT just a tool rental facility. There's a full-blown tool store here as well. We've rented from Jack's as well and had a great experience. I need to learn my lesson when I'm looking for a tool - and try here first. I much prefer to frequent a local business than a national chain if I can manage and afford to, and Jack's deserves that. They rent a massive selection of tools from hand tools up to small forklifts! And the selection in the tool store is better than anywhere else around. This summer I needed a profiling tool so that we could duplicate some wood moulding in the house. I, of course, tried about six local and national stores before I realized - duh!!! - try Jacks. Sure enough, they had it. That's when I learned my lesson - if I need a tool, any tool, try here first. read more

I have an 80 yo neighbor that was out in the cold trying to start his snow blower...I went over to help, but we could not get it started...I had heard of Jack's, but had never been there...called them up...explained the situation...they came over picked the machine machine up ...it turned out to be a very minor and inexpensive fix...it was returned in no time ...they even cleaned the machine..returned it to us...it fired on the first pull....I was impressed...everyone there was polite and professional...they explained everything in detail...that's where I would go for service again read more

I wouldn't go there to rent tools or to buy tools or accessories. the owner is a rude man if I really need something I will order online and wait or drive to another store. Prices are way out of line as well the old coot thinks those tools are gold plated. Skip this one you;ll be glad you did. read more

I recently rented a 16' Penske moving truck from Jack's. The price was competitive, the vehicle was in excellent condition, and the service was helpful. Everything I was looking for. read more

what a great find. i needed some work done on my ridgid k-7500 and trying to find a place to do it wasn't easy. i took it to jacks and not only did they fix my machine, they did it in record time and at a great price. now that i found them i sure hope they aren't moving any time soon. great service at a fair price, you can't ask for more than that read more