Ordered on 10/20 and promised 2 day delivery. Now 11/09 and not yet delivered. Will not answer calls. No way to contact. read more

Bought and paid for zero turn mower at price on their website. They had to order from vender. When it came in they insisted couldn't sell it to me at price and wanted additional $1500. I wouldn't do business with these people! read more

I ordered a part and paid approximately $200 for. They said it was delivered to my old address. I contacted customer service and they told me their not responsible. I waited a year for it, don't have it and paid for it! I'll never use Jack's Small Engine ever again. read more

I took my toro lawn mower the these people because it would not stay running long after pulling the cord to start it. I thought going to the professionals would be the best thing for the mower since it was only 5 yrs old. I was told by these people that they can fix it in two weeks, well it's been 1yr and two phone calls to them and now my mower will not allow me to pull the cord to start it, so the quality of service is crappy and they sabotage my mower to the point where I can't pull the cord. Where I went wrong is I should've checked reviews first. Lesson learned. Also these people offered to sell me one of their brand mower for $55 less, which was the cost to do the diagnostic of my toro. I would never purchase anything from them and I shouldn't have requested service from them especially when the guy sitting behind the desk didn't even greet me, that was a red flag that I ignored, not again. One more thing, their excuse to me was "it slipped through the cracks", I can understand that, but I called twice, that I can't understand. That was my first and last time going there. THESE PEOPLE SUCK!!!!!!!!! read more

Took 4 months to get a 30 cent part. Jack's small engine was useless during this process, sending out generic auto emails every 2 or 3 weeks saying (out of stock items usually takes 10 days please check back for more info). Reaching out directly, they were usless also. I reached out to the manufacturer for the machine I needed the part to and they referred me back to Jacks small engine as the only supplier. DO ANYTHING YOU CAN TO NOT ORDER FROM HERE. read more

No technical support as mentioned by your rep Josh. Website, call waiting is poor. Nothing more than a parts lookup jockey's. Service, website, call waiting has deteriorated. read more

I was going round and round on the site and couldn't figure out how to find what I needed, so I called the hotline and got the amazing and wonderful Storum. What a true treasure in a representative to Jack's! Storum was patient and friendly, kind, and super helpful! Seriously, whatever you're paying her, it's not enough...I'm thinking raises and bonuses here, plus an extra week of vacation. (use the vacation as a bargaining tool, Storum!) Storum got on the line, helped me navigate to the page showing the part I needed for my no-longer-in production generator, took my payment info right away and assured me it was shipping out today...how cool is that? Apparently, I've been a customer here in the past, so Storum had all my information readily available and we were in business so fast I want to call back and do it again. Nice job, you guys - I totally expect to find Storum running the company before you know it, what a terrific experience! Thanks again for your help, Storum! read more

Never use them again. I purchased one time from this company; since then, they have been charging my credit card a couple of dollars at a time. I tried to have them stop, but it didn't work. Finally, I had to close my credit card account to stop them. read more

Ordered a Honda eu2200 inverter/generator thru amazon, unit was defective straight out of the box! JSE refused return or replacement.not even willing to help file return with manufacturer.Stay Far Far Away from these crooks! read more

Jack's Small Engine & Generator Service - Auto Repair Near Me - Jarrettsville, Maryland

When I order the park, our website said it was in stock and would ship in 2 to 5 business days. Then, I received an email that it was not in stock and would not ship for 10 to 12 business days. Then I called and customer service stated it shipped, they would have it today or tomorrow and would ship by Friday the 12th of December. I just checked order status and I won't get it until the middle of February 2026. Their customer service directly lied to me. Very disappointed and will never buy from them again and do not recommend them read more

Do not order anything on the website. Diagrams are linked to random engine model numbers. Wrong parts listed for wrong engines. When you bring up that you were sent the wrong part, you get scolded like a child that you "should have called and ordered". Had to pay for shipping both ways because the website is poorly designed. Im sure once the return arrives they will find a spec of dust on it and reject it. read more

Nice people but they couldn't figure out what the issue I had. Spent a lot of time and money to not have it fixed. I ended up using Baers Repairs in Freeland and the guy knew exactly what the problem was when I spoke to him describing the issue over the phone. read more

My zero-turn mower was running rough, so I took it to Jack's on 6/11/24. Their shop was full of mowers and other small equipment, and I could tell they were SWAMPED! I asked them about turnaround time, and they told me a couple of weeks. Fast forward about a week, so I thought I would check-in to see if they had a chance to check out my mower. They hadn't gotten to it yet and I explained that I was on vacation this week, then would be out of town on business all next week, and to please call me when they get around to it. Much to my pleasant surprise, they called me 2 days later, letting me know my mower was read for pick-up and a cost WAY less than I expected. When I went to pick up the mower, it was not only running like a champion, but Jack's crew washed the mower to a level it hasn't seen in years! This, my friends, is QUALITY service. I will never take any of my equipment anywhere but to Jack's. Great small business and, as a fellow veteran, I sincerely thank you for your service. read more

Purchased a generac April 19, 2025. Outside of box not dented. Inside huge dent. Should have read reviews first. He would not send new one or refund or help in any way except told us to use a suction cup and fix ourselves. He did offer 50 dollars credit on a 7,228 dollar equipment. Such an insult. After going back and forth to June 6. He threatened us with seller harassment. Do not buy from them. He knows how to not compensate you because he's done this before after reading their reviews. read more

Don't expect your order to be delivered in less than 2 weeks on in stock merchandise I ordered 3 parts on 12-3-2024 & got 1 of 3 delivered on 12-21-24 with no notification of the other 2 missing. Tried calling at 3pm EST and got a recording saying they are currently closed when website said open until 6. The only reason I went through them were for the 2 parts they we tell me are not available so i paid $44.90 for a part i could have bought on Amazon for under $20. They changed me 9.95 in shipping. NEVER AGAIN will i use them and the customer service rep was rude, over talking me and just a plain out DICK!! read more

Consistently negative experiences. Recently moved to the area with a Gravely mower. Jack's is the closest dealer but not worth the 30 minute drive each way. Needed blades so purchased from Jack's. Installed then noiticed two-2" wide strips that weren't being cut on each run. Turns out they had sold me blades for a slightly smaller Gravely Zero Turn. Failure by parts people. Next, mower needed repair after cutting ten percent of my 3 acres. Called around to see who could fix my mower quickly. Jack's said 2 days so even though further away then some other options, I went to Jack's. A week later I was still waiting because if you don't purchase your mower from them, you're a second class customer and go behind all the customers who purchased their equipment from them but they don't tell you that up front. Lastly, when I went to pick up my mower, I was informed I might not be responsible for the $338 bill as it might be covered under warranty but they would check and call me back however I needed to pay now. Yup - you guessed it...never heard from Jack's again. I like to give 5 stars to businesses that deserve it but Jack's has earned the one star. read more

Jacks has a large variety of top end lawn equipment from commercial lines to the resident who needs something other than the big box stores. See Ms. Brenda, she knows just about everything and was quick to help me with my Gravely needs. read more

Placed order at 1:37 (well before 3:00 for overnight delivery cutoff). Per their website, orders for overnight delivery rcvd before 3:00 will be shipped out same day. Took them two days to ship, then they used FedEx who lost the item. Too bad for me. No other item in stock nor in inventory - female customer rep rep placed me on hold for over 30 minutes. What may have been a great place sure does not live up to its motto of "After the sale it's the service that counts" read more

I ordered a part for my scag mower to be shipped 2 days, which I paid extra for. It was ordered 3:00 p.m. Wednesday 4/23/25. The part wasn't shipped until Friday 4/25/25. Can someone explain to me how that is a 2 day shipping service now that it is going to be delivered on Monday 4/28/25??? I WOULD NOT RECOMMEND THIS COMPANY AND SURE AS HELL NOT PAY FOR THE EXTRA SHIPPING SERVICE BECAUSE THEY DON'T CARE. The customer service is garbage and they were making just excuses as to why it wasn't shipped the next day if the order was placed to late on Wednesday!!! read more

I had some complications with ordering something through Amazon, and I was lucky enough to get into contact with Crystal D at Jacks Small Engines, and she bent over backwards over 2 days helping me correct it. I ended up canceling my order through Amazon and ordering it directly from her because I was so impressed with her customer service and willingness to help me. I really appreciate it, Crystal! Thank you, Shane & Blue read more

Jack's Small Engine & Generator Service - Auto Repair Near Me - Jarrettsville, Maryland

Jack's admittedly failed to acknowledge that they had no part in their inventory, but also that they were not aware whether the part would ever arrive from their sole supplier. Instead of being proactive and contacting their supplier (Dewalt), they assumed they could sit on my order indefinitely without any contact with me regarding the extended timeline. I received an email promising 2-10 days shipping, but was still waiting 30 days later for any action. Several disappointing calls later, when several of Jack's employees were unprofessional, and some would hang up the phone rather than address a customer service issue, I received a call from the operations manager (Herb). After telling Herb about my experience with his business, he acknowledged that this was precisely how they conduct themselves. He was at a loss for words and had no idea how he could remedy the situation. I gave him several options, yet he stated that he would continue operating his business with the same poor professionalism and lack of customer service that had been working for him to this point. Herb then hangs up the phone because accountability is not something in his area of expertise. read more

Perfect service. Received parts for 10 year old blower and they were spot on. Thanks so much for super quick service and delivery. Jim Roland Plano Tx read more

I have ran a repair shop for 25 years, and know the in's and out's. I'd ordered parts from them but one was out of stock. No problem, they'll order it from their vendor, right? After waiting 11 days I called and it had only been ordered from their vendor 2 days prior. So 9 days it took to order?? That BS! I could have already had this job done had I ordered elsewhere. I finally had to ask to just ship everything else and got the last part from someone else. These guys have an awesome website, but completely suck at actually getting parts out the door. read more

I came in about two weeks ago to get a front lawn tractor tire repaired. The parts person stationed at the right corner of the parts counter was discourteous to me. He rudely blurted out " $40 dollars". I said nothing and I just picked up my tire and I took the tire to a legitimate place and they fixed my tire for $15. I see why the reviews are so horrible. I felt like this business tried to rip me off. I will never go in this dreadful place and advise you to do the same. read more

This is the worst company I have ever dealt with. Tried to get some information about a clutch assy today and got hung up on 3 times. Did talk to one person and they were very rude and hung up on me. I was being very nice to them, their CUSTOMER SERVICE SUCKS!!!!!! Would not ever order anything from this company. read more

Tried contacting them multiple times for a missing part on a brand new $1,200 shipped snowblower without any reply's back. I wish I would of seen all these negative reviews other customers wrote! I would of avoided this company, because now I have a warranty issue that I know it's going to be a problem. I just used the unit one time, and now it's not working properly, so the war to get taken care of will now start, wish me luck. read more

Went there to buy a mower and a leaf blower for the new farm. Walked around the show room for 15 minutes. The woman behind the counter asked if I needed anything. I said I wanted to have someone explained the pricing and difference between the products. She grunted. Who am I to waste her time. Went a mile south to an Ace Hardware and spent ny money. Worst service ever. read more

Disc blade cutter for a Little Wonder lawn edger, $5000 piece of machinery, needed a carburetor float and a disc blade, business claimed 2 to 4 day delivery, ha ha!!! Nowhere on website did you tell me Products were not in stock!!! I lost 3 jobs due to this incompetency, $$$$ thousands of dollars lost!!!! Not only did it take 25 days for delivery! Disc Blade Came In Rusted, Damaged & More Than Likely Used!!! I want to send you photos of this! Unbelievable I've been trying to contact someone at Jack's for 2 weeks!!! All I receive in return is an automated email response stating you're overloaded with emails and in capable of responding to my complaint!!! Not even the decency to respond directly on email, phone or even a text acknowledging the incompetency or in ability to fulfill order. Even a gesture or theorized time/ date of delivery would have been appreciated. What began as simple disappointment truly grew to distain of the incompetency of management, as well as any employee working there, I'm sorry for you. If this is the best you can do! Anything would've lessened my daily increasing disdain of this company and it's unfortunate employees. read more

Jack's Small Engine & Generator Service - 25days to receive this "NEW" Disc Blade for a $5,000 piece of machinery !!! - Auto Repair Near Me - Jarrettsville, Maryland

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Part Number: 532436739 Initial order date: 10/3/2023 Order status: 10/15/2023, on order from vendor, expected 11/12/2023 Order status: 10/25/2023, on order from vendor, expected 11/13/2023 Order status: 11/4/2023, on order from vendor, expected 11/12/2023 Since the order was not received on 11/12/2023, I called Jack's Small Engines on 11/13/2023 and was told that the part was back ordered for one month. Furthermore, quoting from an order status email: "Please be advised out of stock items are generally shipped within 2-10 business days." The repair shop that I use is closing its doors for good at the end of this month (November 2023). I resented the false expected delivery date, which has severely compromised the chances of getting the mower serviced this month, and canceled my order. read more

I ordered a part on 8/1/2024, I called after 20 days and "it's on it's way"!! it is now 9/11/2024 and I still have no part or any kind of explanation of what the problem is. This is not how you conduct a business. I feel like I sent Jacks money for nothing!!! It's very obvious that no one at Jacks cares that I have been waiting. It's just horrible the way that they don't know how to do business. I would have had them refund my money if they would have been honest with me when I called them20 days after I placed my order. My advice, DO NOT ORDER ANYTHING FROM JACKS !!!! You may as well just throw your money into your trash can. David C read more

Be careful what you order, these nice people charged me $70 to return a $499.99 product that had never been opened. RIPOFF !!! read more

Do not attempt to use this vendor. Thay are inconsiderate, slow to reply, and apparently fel that a hold on a call for over 30 minutes is the great customer service they promote. read more

If you value good customer service this is not the place for you. Jacks Small Engines sent me the wrong part then would not acknowledge their mistake to make it right. If you have an option I would recommend shopping elsewhere. Save the headache. read more

I phoned in my order to Jack's and was assured that my item's would ship that day. My order just arrived in 1 day. I wasn't expecting my order until Tuesday or Wednesday. I honestly can't say enough good about their customer service. They are knowledgeable, honest and well informed. I have never been disappointed ordering from them. Their pricing is always the best also. read more

Loved my experience with these guys. Always extremely polite and willing to help. The prices are consistent and they can find you any part you need. read more

I purchased a nearly $5,000 snow blower from Jacks. Never came. They were very unhelpful and never resolved the missing item. Multiple calls to the shipper and to Jessica and Nick at Jack's. Wow, never resolved the issue, never followed up like promised. Avoid this vendor unless you enjoy frustration and disappointment. Hoping I get my money back? Had to charge back through the CC company. Should be zero stars. read more

Jacks Small Engine & Generator Service went above and beyond for on a service issue. They were friendly and knowledgeable. I highly recommend Jacks for any purchses or service of equipment. They have a beautiful well organized showroom and the counter staff was very attentive. read more

Bought a brand-new Honda push mower from Jack's Small Engines in June 2023. Within a few weeks the engine started surging. Jack's has been impossible about service support. They referred me to two shops that supposedly would do the work under warranty. But, both are local shops in my town which I know; neither works on lawnmowers, and neither will do the work under warranty. I've asked Jack's for a refund, and got a non sequitor reply non-answer. Very frustrating. Do NOT buy from Jack's. read more

bought 3 ariens deck spindles because local ariens dealer, lowes, did not have them... my original spindles lasted 6years before wearing out, installed jacks spindles and those made more noise and vibrated worse than the originals, called ans after waiting for a total of an hour 2 different calls talked to some woman that said since i tried to mow with their new spindlesnot even 20 minutes that they were considered used used and no return would be issused, thats 550$ i just pissed down the drain, when asked how else was i supoosed to know if my problem was fixed if i didnt acually use the damn mower... i have used jackes in the past and had good experience, but this is too hard of a pill to swallow when they not willing no way no how to help a customer out, i cannot stress enough there are plenty of other mower parts businesses on the net... use one of those before you use these crooks read more

I've ordered parts before from Jack's and had average response times for delivery. I now needed a recoil start for a Husqvarna Snowblower. I called and was told the part was in stock from the manufacturer. I then placed the order, expecting the part in a week or two. Today, 10 days after ordering, I received an email. The email said the order is now expected from the vendor February 4th, 2023. That's almost two-and-a-half months from now. I just lost ten days that I could have ordered from another source and likely would have had it by now. I feel mis-led when they said the part was in stock, when it clearly wasn't. Disappointing! read more