9:40a.m. 5/20/26 (10a.m.appointment) Arrived for service , oil change & tire rotation . Approx…read more12:30p.m. I was told the truck was ready with the exception that one of the tire studs were stripped in the process and without a lugnut on it, so I could just buy more studs on my own and bring them the receipt so they will reimburse me. My other option was to wait for them to go to O'Reillys auto store to get more studs. . After they made 2 trips to the auto parts store my truck was returned to me in what was supposed to be proper working condition. Time 2:24p.m.. While driving from 2/20-2/23 almost 210 miles the vehicle began to shake , I took the truck to a shop to have it looked over , once in the air the technician could wobble the tire just by hand . Each lugnut was on only by 2 or 3 threads .

i put a $1,000.00 dollar down payment on a new 2026 toyota camry and they let someone else buy it…read morefrom another dearship. they didn't have the common courtesy to call me and let me know that my car was sold to somone else. i only found out about it when i called to check on my car. the saleesman was curtis mcneal very unprofessional. i wouldn't buy a car from this dearship if you paid me. when you put a down payment on a car that locks it in. but when something happens, the salesman should call you and let you know.

Javoni was absolutely amazing. From start to finish, he kept me in the loop and moved things along…read moreway faster than I expected. I was on a tight travel schedule and honestly in a bit of a panic needing my truck fixed quickly--but they really came through when it mattered most. The biggest win? They FINALLY fixed my AC. This has been an ongoing headache that multiple other shops couldn't figure out, and I was starting to think it would never get resolved. Javoni and the team actually took the time to get to the root of the issue--and now it's running perfectly. Huge relief and seriously impressive work. Highly recommend!

The technician that performed the repair on my vehicle did a piss poor job. Probably put in a cheap…read morereplacement part, and did not reassemble my vehicle correctly. Noticed some issues right away, and still finding other issues. Had my son in law contact them earlier about an issue, and per usual they didn't want to own up to it.

Rodney was there quickly and fixed our minivan in the parking lot for the same cost or better then…read moreI would have got in a shop. This was 7:00 in the morning after 13 hours of driving from Michigan, our alternator went and Rodney had us back on the road by 9:30. It was an amazing experience!!!

From the owner: 25+ years mechanic experience, Reliable, and affordable!…read more built on a firm foundation!! Christian owned

Best auto shop in Middle Ga HANDS DOWN!! I cannot say enough good things about this business. They…read morehave great rates, are honest about what you need to have repaired and just all around good people. They handle all of our auto needs from oil changes to major repairs and we would not think of going anywhere else. If you are looking for someone that you can count on, this is the place.

Del's is the only place that touches my Vehicle. Great service and hospitality at a fair price.read more

I rarely write negative reviews, but my experience with Mercedes-Benz of Macon (Jackson Automotive…read moreGroup) was so upsetting that I feel obligated to share it -- both as a warning and in hopes of encouraging better practices from this dealership. After providing all the necessary information about my 2022 Audi Q5 lease -- including VIN, payoff amount, mileage, insurance, and more -- the salesperson sent me a detailed written quote on company letterhead. Everything was supposedly locked in, and I confirmed that I would come in the following day to complete the deal. I recently relocated to the Atlanta area and the salesperson was fully aware that I'd be driving over two hours each way (more than 120 miles round-trip) to visit the dealership. The morning of July 9, 2025, I texted the salesperson three times with no response before heading to the dealership. I arrived around 11:00 AM, where I was warmly greeted and began the buying process. I submitted my driver's license, Social Security number, test drove the vehicle, and was under the impression we were proceeding with the agreed-upon deal. That illusion was shattered when I returned from the test drive. The salesperson disappeared briefly and then returned with an updated quote that was $800.00 per month higher than what we had originally agreed my monthly note would be less than 24 hours earlier. Not $80 but -- eight hundred dollars more. Imagine being told that your car note would be $400.00 and you get to the dealership and they tell you that they made a mistake and your care note is now $1,200.00 per month! I was stunned. This wasn't a miscommunication or a small oversight -- it felt like a classic bait-and-switch. I immediately stood up and left. Outside, I was approached by a man named Jordan, who identified himself as a manager. He casually dismissed the issue as a "human error" in the quote. No apology. No accountability. No effort to make it right. Just excuses. What I lost that day: * Over 8 hours of my time * $50+ in fuel * 120+ miles added to my current leased vehicle * I Cancelled professional obligations * A potentially enjoyable car-buying experience To make matters worse, no one from the dealership followed up. No apology. No offer to correct the mistake. They claimed to "adjust the price," but it still wasn't what was quoted to me in writing and there still was a $800.00 difference. Bottom line:Mercedes-Benz of Macon / Jackson Automotive Group gave me a written offer, invited me in, and then changed the terms once I was there -- after I drove two hours based on their word. Whether you call it a mistake or a tactic, the result is the same: I felt manipulated, disrespected, and deceived. If you're considering doing business with this dealership, proceed with extreme caution. Get everything in writing(in my case, "in writing" doesn't matter). double-check it, and be prepared for last-minute surprises. I would not recommend them to anyone. ***Update**** 7/12/25 I just spoke with Mr. Alex De Valle, the General Manager of the dealership, and I'm extremely disappointed to report that the situation has only worsened. Rather than addressing my concerns with empathy or professionalism, Mr. De Valle was dismissive and showed a complete lack of compassion. What began as a frustrating experience has now escalated into something far more upsetting. I feel misled by what appears to be a classic bait-and-switch tactic, and the leadership team has shown little regard for my time, money, or trust as a customer. Given the circumstances, I have no choice but to escalate this matter to corporate and reach out directly to the owner, Mr. Jim Jackson. It's disheartening to see a dealership operate with such disregard for basic customer service values. This experience has been unacceptable from start to finish -- and it deserves to be addressed. ***Update*** 7/15/25 I just checked my impeccable Credit Report! This company pulled a hard Inquiry. Another loss. Wow

If you're considering buying a car here -- don't…read more I purchased a 2025 C63S AMG, and it has been a nightmare from the moment I picked it up. I had placed a deposit and confirmed with the dealership that I'd be coming in to finalize paperwork and take delivery. Despite that, when I arrived, my sales associate was nowhere to be found. Another employee stepped in to take me on a test drive, but couldn't answer most of my questions, repeatedly telling me my sales rep would handle it later. To make matters worse, the car was dirty -- not what you'd expect when picking up a high-end vehicle. The employee who helped me apologized on behalf of Mercedes and said they would try to get it washed quickly. I was told I'd been approved for a loan through Mercedes and was even shown which financing app to download. That detail becomes important later. On the drive home, I noticed a large scratch on the bottom of the steering wheel. Within three days, the check engine light came on. I had to bring the car to my local dealership, where it underwent a full day of diagnostics. The light eventually went off -- but has since come back on and stayed that way. Even with all these issues, I remained hopeful the dealership would respond to my calls and make things right. During this time, I struggled to set up my loan payment -- the finance app showed no record of my loan. When I contacted the Mercedes finance hotline, they informed me I was never approved through them. Eventually, the only helpful person at this dealership told me the loan was actually through Bank of America -- not Mercedes -- and that the loan amount was at least $10,000 higher than what I had agreed to with my salesperson. To top it off, my temporary license plate expired. When I followed up, the dealership admitted they had forgotten to submit my paperwork to the DMV. They promised to overnight a new temp plate, but it never arrived. Bottom line: Beware of this dealership. This was, without question, the worst car-buying experience I've ever had. You're better off going to another dealership -- or considering a different brand altogether.

I had low air pressure in one of my tires; when I tried to fill them at a gas station it kept…read moredeflating. The guys here were so nice and were able to take it in right when I arrived. They told me the expected price right away and it didn't take long for them to fix it. They were super informative and didn't try to upsell me anything. Will definitely come here for any future tire needs!

I moved from Middle Georgia to Athens 3 years ago but I came back to Raffield when I needed tires…read morebecause of the great experience I have had with them over the years. I get my tire rotation (included in the purchase price), and, like today, they always work me in on short notice when I'm in town to see the grandchildren. Dale and his crew are tops in my book.

Amazing service and great work! Very honest knowledgeable team. 5 star customer service every…read moretime!

There is a reason this place is always slammed. They do just about anything the car needs done and…read moredo it right. They just serviced my truck and replaced the turbo coolant lines to my ecoboost f-150 King Ranch. Runs like new again. Best auto repair shop in Macon hands down. Jerry is an excellent guy up front and the owners Chris and Michelle are long time local owners. They have fixed all kinds of vehicles for me in the past with zero problems. 3000gt VR4, F-150 King Ranch, Toyota Camry, Jeep Grand Cherokee, Cadillac Escalade, this place does it all.

SCAMMY SLIMEY BUSINESS.. DON'T TRUST THEM. OR THEIR FAKE FIVE STAR REVIEWS…read more (Don't you just hate businesses tbat post fake five star reviews.. and then respond to them. Like we can't see what they are doing?) I saw an online advertisement for Express Oil that said 'FREE AC CHECK'. I thought how fortunage as my ac had started blowing hot air. I called express oil and spoke to an agent and i inquired about the free ac check and the agent sounded put off i inquired about it. I asked what was included in the ac check and he blurted out "WE CHECK TO MAKE SURE IT BLOWS COLD! I asked again what tests would be run on the ac. The employee clarified they simply turn the ac on and then turn it off. So essentially the 'free ac check' is just a lie to get you into their shop.

went in for an oil change and roderick was amazing!!! service was great, super affordable,read more

Repairs were completed to perfection to where you would never know any damage had been done. The…read morestaff was very helpful and kept me up-to-date on all progress. All work was completed within two weeks.

This is my personal experience with this company. BEWARE!!! do not let location for you. I took my…read more2023 vehicle to this place for repairs. I took pictures before I released it to them. They took pictures a month later. They gave me a car with dirt all over it spiders all over it and a few inside., they Mitch match the car with things like silver trimming when things should be blacked out they Mitch match different spots that were customized and blacked out. My front bumper was not even completely attached. They had random scratches on the car. My dashboard is now rattling when I turn on AC there is a smell like no other that I cannot get rid of. They kept part that they had to replace that comes as a set of two so they put one on the car and kept the other. I have not received that one through mail as I requested my rim where they did their repairs are scratched up and all of these things have been verified through my pictures before I release the card to them and been confirmed by their advisor Stephanie with me and her going through a walk-through after I had to go back to location and point out new scratches and new damage, she confirmed on her iPad that certain scratches were not there. Certain things were not there. The Customer Service is very poor. Once you kindly point out things that they mismatched or did additional damage you can tell that they put you in a category as a problematic customer even if you're very pleasant so again my experience and advice is if you want your car that you take very good care of to be treated like crap and return to you looking like someone else's car not even your car that you customized and if you want very poor Customer Service and people giving you disgusting looks because they know who you are when you walk through the door then you should try them. If not, I don't recommend at all. They made right under $12,000 on my car and now I have to figure out why my car is rattling. I have these scratches on my rims. My car smells horrible when it still had the new car smell in it when they receive the car my car sleeps in a cover, nice premium garage and when I gave it to them, it was treated like crap now I have books on the inside of the car that I've had to get a professional treatment done. It's so many things. Be careful.