Jackson VW service treats customers terribly. Service manager left a voice mail to my adult daughter...and I qoute, "bring a helmet, cause your loaner car will be a moped"... Her VW has electronic issues, and we are fed up with their lack of caring or compassion while under warrantee.! Joel Schrader read more

I took my 2012 Volvo S-60 in for some vibration issues. They were professional and competent in their diagnosis of the problem. I thought their communication was great and the price was fair. I'd trust this company for future repairs. read more

Jackson Automotive Group - Auto Repair Near Me - Macon, Georgia

At 8:07AM on 9/23/24 I entered the building (4821 Sheraton dr. Macon GA 31210) and was screamed at by a bald white male in his late 30s wearing a gray polo. "Get out of the building now! We don't open until 9." Nothing was said before this. The hours are not posted anywhere on the building but only online. This man carries himself in such a poor manner it's unbelievable he's employed by anyone. I've never seen such poor behavior in a professional setting. read more

RIP OFF. These people are about the Dollar. That's all there is to it. They think they have a captive market. We left our car there for a service estimate as we have CHOICES including Albany and Tallahassee. They serviced without our permission and then told us we couldn't have our car back until 5 pm. Pretty sure that's FRAUD. This used to be a reputable dealership. You can look on employees faces and see they are re MISERABLE. If you are going to spend money on LUXURY don't do it here. Get a BMW or Tesla. Jackson Automotive sucks. read more

Worst Subaru Dealer ever!! Very disappointed in my buying experience. I thought my loan term was one thing turns out it's 3x longer. Run!!!!

If you are taking your car here for Mercedes Benz maintenance, PLEASE STOP RIGHT NOW!!! I just spent over a cumulative hour on the phone with Mercedes USA while inside the parts/service department at this shop explaining to them that they sold me the wrong oil for my vehicle. They then told me that that they had never carried this oil in their shop, and suggested that they did nothing wrong. The representative for Mercedes told the parts manager (David) over my speaker phone that the oil they sold me was incorrect. Instead of apologizing for being wrong, David proceeded to argue with the Mercedes representative, and never even apologized for wasting over an hour of my day because of their mistakes. Another hilarious revelation was that the receipt that they gave me actually says "Mobil 1 ESP" which is the correct oil for the vehicle. In my opinion, it looks like they are attempting to cover their tracks by selling you the wrong oil, and making it appear to be correct. Pretty shady! The oil they handed me was "Mercedes Benz" branded oil but the receipt says "Mobil 1". If that's not a red flag, I don't know what is!!! If you have had emissions issues with your Mercedes, it may likely be because this dealership put the incorrect oil in your vehicle!! Not only that, but they also refused to admit that this is an issue, so the incorrect oil will continue to be used indefinitely. If you have a vehicle that calls for 229.51 or 229.52, which encompasses most CDIs and Blutechs from 2007 onward, I suggest you take your vehicle to a dealership in the Atlanta area instead of these people. They don't even stock the correct oil for your vehicle! I see why they only have 1.5 stars! read more

I went to the Volvo dealership here because I've always have felt more comfortable when a Volvo dealership is working on my Volvo. Not anymore. I was charged $550 for a sparkplug and an ignition coil. Just an FYI you are supposed to replace all the spark plugs at the same time and they only replaced one. I was taken advantage of because I was a girl and I told the workers there that but they insisted that the amount of work they did was worth $550 (also they kept my car for 5 days). I even called the dealership I usually go to in savannah and they said they would've done the same exact work (except replaced all the spark plugs like you're supposed to) for $300. I talked to the Jackson Automotive worker about the price and he said the $200 price difference was because this dealership doesn't have the same owner. The workers here treated me very poorly and didn't really care that I was overcharged or that they didn't really fix the problem. A month later my car was having the same problem. I took it to Jackson Automotive and told them they obviously didn't fix the problem and they overcharged me but they refused to look at it unless I left it there with them for several days. Later that day I took my car to Precision Tune Autocare. Not only did they fix my car by replacing all the spark plugs and replacing the apparently faulty ignition coil that Jackson Automotive put in my car, they also put more cooling fluid in my car. In three hours and for $400. Jackson Automotive kept my car for five days and did less than half the work that Precision Tune Autocare did for $150 more. The mechanics at Precision Tune Autocare reinforced my thoughts by telling me the guys at Jackson Automotive did a terrible job on my car and obviously don't know what they are doing. Do not take your car to Jackson Automotive if you want your car actually fixed, if you want to pay reasonable prices, or if you want to have your car back anytime soon. read more

worst car buying experience I have ever had in over 35 year of buying cars. The salesman was rude and not at all helpful. What is really odd is I have purchased several cars from this dealership in the past! I certainly won't buy any more cars from this dealership and wouldn't recommend it to any of my friends or colleagues .i would suggest that if you really want a Volvo, Subaru or Mercedes that you buy it somewhere else besides Jackson! Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

So this updated review is to reflect my dissatisfaction with the service department. The service has been fine and my service advisor (Mark) is fantastic. I am not happy with their policy on loaner cars. If you drive a VOLVO when you take your car in for service the loaner cars offered are Subarus. When I take my car in for service, I expect to be given something equal to or better than what I drive. Today when I dropped my car off I was given the smallest car Subaru makes. This is very disappointing when you pay more to drive a premium vehicle and the dealer blatantly costs cuts like this. When I have had my car serviced at Dick and Dyer they always provided a VOLVO loaner. I received a follow up call from someone at this dealer asking for my opinion on my recent visit, when I shared my sentiments about their policy for loaner cars, I was told they were working on this issue and the next time I took my car in I would be provided with another VOLVO. Well it looks as if this statement was not true. read more

Terrible, Terrible. Disrespectful, prejudiced and liars. I was approved by my lender but not by the dealership. They lost the keys so I was unable to test drive the car and was told they would contact me later. I called today (Thursday). Finally the verdict-they got new keys but they misrepresented the mileage on their website, negating the lenders requirements. Remember no dealer will price a vehicle without knowing the mileage. The mileage was also in the pictures on the internet which now have been taken down. They even told us on the initial day we came in (Saturday) they would pay up to $100 for dinner for our inconvenience for not having the keys on that day. We should have known they did not want our business because the older lady at the desk was very cold, contrite and making excuses for themselves about being so busy "other" customers. She stressed the word other. I will continue to go to the Atlanta area to buy cars. Stay away from this company, they don't appreciate you. read more

I had a delightful experience with Jackson Automotive! I decided on a specific car with MUST haves and was told by another Mercedes dealer that I would never find what I was looking for since I limited my options. Kerri accommodated every question promptly, worked hard to satisfy my needs and in the end earned our business! Phillip was waiting when we arrived and gave us thorough explanations about the car we were considering. He was very honest and made the experience uncomplicated during our test drive. Overall, the professionalism is superb! I recommend everyone stop in and buy your dream car today! read more