Terrible customer service. The drivers are polite. The issue I had was with the lady that answers…read morethe phone. My car had to be towed today, I had 5 of my children with me and was waiting for my grandparents to come pick us up, they got lost. I was told I had a 10 minute window by the driver. The lady called me and was so rude, told me I was wasting their time and they were busy and I would have to call back and most likely have it towed tomorrow. There was no compassion. It was like I was bothering her for calling. The driver was nice enough to tell me I could call back master; leave my keys in the tank and have it picked up once my ride got there. After my ride came, I called back and requested a tow. She acted like it was an issue. We had issues with my card and she told me they would impound my car if I didn't get it fixed in about five minutes. They got paid, $300 later the car was towed. Mind you this price was crazy for a tow within Hamilton, County. All in all, the front desk lady was rude. No compassion or anything. I just left my dad's house trying to get his stuff out after he passed. My point is; usually if someone is calling for a tow truck they aren't having a great day, it wouldn't hurt to be nice. On the other hand, I later found out that Gossett towing in Gatesville would have came out and towed it back to Gatesville for half the price.

Wonderfull!! We had a blow out on a friday afternoon while…read moremoving from Oregon to Texas and they came out and saved the day. Fast, efficient and so friendly. Towed us all the way to Austin and waited while we signed the lease on our new apartment. Made our day and restored my faith in humanity.

These guys are awesome.My family was broke down on interstate 20. They was really helpful got there…read morein a timely manner. Price was reasonable. Very friendly

Granddaughter locked other granddaughters pickup. Called closest towing service, this one. It's not…read morefar, and someone came right away. Got the door opened in short order. All was great until I found out how much daughter told me she paid $75.00!!! Outrageous!

We blew an oil plug outside of Hico, TX Hyles brought us…read moreoil and got us back on the road. it is so WONDERFUL to have people who help people in this day and age. Thank you God for Hyles Auto Service. Bless them and their business!!

My husband and I were en route to Fredericksburg when we had a flat tire along highway 220. We…read moredrove on our spare to Hyles and they were able to patch and change out our tire immediately and for a fair price. We are back in business and ready to enjoy our trip thanks to the quick and courteous service!

Our car broke down in Clifton on our way home from Houston. Craig was very professional and…read moreexplained what needed to be repaired and was very affordable! If your vehicle ever breaks down in Clifton this is the shop to go to! He even picked me up at the hotel and took me to get my car!

FANTASTIC local repair place. Don't believe the other one post. Craig has always been fair,…read moreupfront and honest with me. He is fast, friendly, and goes out of his way to do things right. I once needed an oil change, and had hit the bottom of my car on a large rock, cracking the metal housing of the oil filter. He showed this to me, and at that point said that there was no need for repair immediately, but to begin saving for about $400 in parts and labor. Sure enough, some 8 months one time I brought it in for an oil change and the crack had grown enough to no longer keep the oil filter contained, so he fixed it when it needed to be fixed. Both times he showed me the issue and explained it to me. He will go out of his way to work with single parents on fixed income etc.

Carlos is an absolute artist in paint and body repair. In addition, he's fair, he's trustworthy and…read morewhen you get your vehicle back you won't be able to tell it was ever in a wreck. I've had two vehicles repaired at Carlos', and the work in both cases was absolutely first rate.

Amazing people. I had a travel trailer tire disintegrate on Hwy 377 just south of Dublin, on the…read morelast leg of my trip. I swapped it for the spare and limped into town. Ronny's got right on it, replaced the tire and swapped it with the spare, all in well under an hour. The price for the tire was less than I expected, and there was no charge for any of the labour. Ronny (I'm guessing it was Ronny) even told me the best way to get home, given his experience with traffic on my route at that time of day. Thanks to him and his crew, I made it home safely and in good time. I owe you one!

I am in Orange County California and was looking for my dream car at a reasonable price…read more I searched through the web with car searching apps and found my dream car. Keep in mind there were NO pictures uploaded of the car yet. I went off the manufacturers window sticker which you can see under the carfax report. It had all that I wanted. I was contacted by Adrian! (the new kid on the block) Adrian was amazing. He was so nice. He even went and took pictures and 2 quick videos of the car. It only has 2,433! It is a red mist 2021 convertible Corvette with everything on it! Adrian, with the help of his manager Phillip made this process mind blowing easy. I believe their slogan is "Home of the nice guys". Boy was that right. With Phillip's help we hit the right price and made this happen. Adrian was the go to guy here. He was in constant communication with me whether via text or call. Even after the purchase was made! Phillip got that sales contract through online to me and I signed and sent the wire and bam 3 days later I had my Red Vette from Texas. Everything has been amazing! If anyone wants to buy a car from out of state these gentlemen made it so easy. I hired a shipping company and Adrian even shit a video on his cell while it was being loaded. These guys aren't salesmen they more like friends! Highly recommend this dealership if you want to buy a car and want to deal with nice guys. These two gentlemen were amazing!!!!!

We bought our truck brand new from this dealership, and my father-in-law did the same. Mason was…read moreincredibly helpful throughout the process, and my father-in-law specifically asked for him when he went in. However, our experience with the service department has been disappointing. Routine maintenance takes hours, and scheduling an appointment is nearly impossible. They claimed they were backed up for weeks, yet we managed to get into the Waco dealership the next day. We were given a callback number and told the service manager would contact us in about five minutes. After waiting an hour with no response, we reached out to Mason, who was once again attentive and tried to help resolve the issue. It wasn't until Mason contacted the service manager that we finally received a call, only to be met with rudeness and a complete lack of customer care. Unfortunately, this dealership can't have a team full of Masons, and the difference in service shows. Save yourself the trouble and go to the Waco dealership for service instead. For those of you that just bite your tongue and continue to patronize this place because the location is more convenient, I'm not joking when I say it was a world of a difference in Waco. Customer care is through the roof in their service department compared to here--just make the drive.

I normally dread having to deal with my own car so I was already dreading the process of getting a…read morenew car (but definitely excited to drive it!). Thanks to Tyeler, my experience on getting my Jeep went very smoothly. He explained everything to me and I was out of there fairly quickly.