10000% scam, did not treat pets, have other vet bills to prove it…read more NEVER SHOWS UP AFTER HIGH PRICE EXAM WHEN THEY PROMISE TO DO SO! To get you in, they will promise fast response times when you need vet service which is not true. We paid $700+ for an exam for 2 dogs, and was promised if we need anything we are a few miles away from HQ and they can stop by or send a tech if we have a time sensitive concern. This is a lie, it has been 2 years since my exam and I contact them a number of times to which they were never available. I request my exam fee back since the exam is so they can come see you if you need them quickly... They never had availability or responded in a timely manner. Based on these reviews, they do not fix their mistakes, they gaslight you and then threaten legal on you. I am going to the news and know there are others out there bases on their reviews. Please contact this number if you have also been hurt by Shilo Vet and they are unwilling to provide a satisfactory resolution. +18185272931 ( I am happy to share my text messages with ANYONE who is interested to see how this business does business and takes your money and lies and smiles while doing it Please leave a message in regards to your unfair treatment. We are in the process of filling a consumer affairs report, BBB, California Veterinary Medical Board (CVMB) and possibly class action if there are enough people with the same treatment. They 10000% scammed me out of my exam, and on top of this I know they didn't do a good job and went to another vet who cures my pets in one visit.

Our nearly 15-year-old Maltese, Lily, had become very difficult to manage. After a frustrating…read moreexperience with a previous vet, we were exhausted and running out of options. Lily was anxious, nippy, unkempt (the groomer didn't want anything to do with her), and dealing with infections from constant chewing. From the first visit, everything changed. Lily went calmly into their arms and nearly fell asleep on the exam table. Dr. Rosen is incredibly knowledgeable and gave us a clear, effective plan to address Lily's anxiety, hot spots, incontinence, and overall comfort. The office is clean, responsive, and easy to work with. They reply quickly, send prescription links, and even help with price comparisons. Most importantly, they gave us hope. As Lily improved, so did our entire household. Highly recommend. Photos: before and after.

Dr Linson was one of the most knowledgeable and compassionate veterinarians I have ever met! I have…read morea 10 yr old maltese who is kind of a mess right now. She needs knee surgery and extractions. I was able to ask all of my questions without feeling rushed. We covered everything from diet/nutrition to what I can expect post op. The front desk team was also amazing! I highly recommend this clinic.

I would not recommend this veterinary clinic. The staff were unprofessional and inconsistent,…read morefrequently changing the information they provided. Despite charging very high prices, the quality of care did not reflect the cost. What was most disappointing was that instead of addressing our concerns and answering our questions, we were simply told to find a new veterinarian because we asked too many questions, all this in the middle of treatment . This is not how clients or their pets should be treated. Very disappointing experience.

Although I live in Beverly Hills I drive almost an hour each way to ensure my Tibbies get the best…read morecare at Warner Pet Clinic. I often see discrete ball cap wearing celebs here. When I asked one why he didn't send an assistant he said "I'd never delegate my dogs medical care - I love him as much as you love yours" He's right My husband & I were obsessed with our 6 dogs. Only 1 is left now. That's why we rely on Dr. Debra Jackson, the extraordinary vet who owns & runs this incredible clinic. Her experience is invaluable. Whether its the unique way she administers medicine or her custom potions, she's superb. Dr. Jackson's busy practice is managed by the phenomenal Cindy Bahr who runs the joint like a well orchestrated ballet. Cindy's process oriented nature enables the team to juggle surgeries, teeth cleanings, emergencies, & routine shots daily. My 6 dogs did all these things & more at Warner Pet Clinic for over 16 years. Cindy's system always delivered. Her strong organized communication always left us with detailed info on each dog & easy to follow written care instructions. A 1 dog review may be an isolated story. But I regularly showed up for over 16 years with 6 dogs for annual check ups, vaccinations, teeth cleanings etc... The consistently exceptional love & care they got at Warner Center was remarkable. As my last remaining dog turns 18, I want to express my gratitude to Dr. Jackson, Cindy & the entire Warner Pet Clinic Team. Thank You all for enabling my dogs to enjoy a happy healthy life

I noticed I posted this 7 days ago and no response whatsoever. No apologizes. No sorry you almost…read morelost your dog . Just apologies to all other pet owners who complained. They do not care about my dog. I would not take your pet to Warner Center Pet Clinic. My experience there was so negligent and dismissive that it could have endangered my dog's life. My dog has a collapsing trachea and multiple food allergies. Before she became sick, WCPC seemed fine. But once she needed consistent medical care, everything changed. Their attitude, accuracy, and professionalism declined sharply. Here is what I experienced: * Repeated prescription errors for months -- My dog needs a precise dose of medication to breathe comfortably. For 4-5 months straight, the written prescription was wrong. One month it was incorrect twice in the same day. They consistently prescribed too little medication, which is dangerous for her condition. * Dismissive and irritated staff -- Any time I called to follow up because their suggestions weren't working, they acted annoyed and impatient, even though I was calm and polite. I wasn't calling excessively -- just when my dog was struggling. * Blaming me instead of fixing mistakes -- When I finally expressed concern, they blamed me for requesting pill form instead of liquid, even though I had repeatedly explained that the liquid caused my dog severe pain. They showed no interest in helping me find a safe way to medicate her. * Failure to diagnose her condition -- For months they told me she was "fine," despite clear symptoms. She was later diagnosed with a collapsing trachea, something they overlooked again and again. * Lack of compassion or urgency -- My dog was having trouble breathing and swallowing medication, and they brushed me off. Their attitude was cold, rude, and completely lacking empathy. Their repeated mistakes and refusal to listen could have seriously harmed my dog. The only reason she's okay is because I paid close attention and pushed for answers. They never returned my calls. In my experience, WCPC was careless, dismissive, and unprofessional. I would not trust them with a medically fragile pet.

Couldn't be happier with the whole clinic, they truly have been outstanding. We had a terrible…read moreemergency where our 3.5 month italian greyhound puppy broke her leg. Each person from the front desk, techs, and especially the surgeon Dr. Schulman worked in harmony together and with the utmost professionalism. Coming from a place of emergency and despair and fear over our beloved puppy's health, the whole team helped put our mind and heart at ease with her first surgery. The whole experience makes me reflect on knowing there are carers and healers like this in this world who dedicate their time and lives to help you when you NEED it the most, i'm beyond grateful. This team has the skill and responsiveness and level of expertise that astonished us. In addition, it stood out to me that the office was so clean, no strange overpowering cleaning solution or even general animal smells. Dare I say, it even smelled good. The parking was also plentiful, the roses were in bloom outside, and they had a little coffee station in the waiting room. Everything was pleasant. For now, we're on the road to recovery ‍

Hesitate to give them 5 stars because their Vets keep changing, and Dr Shulman isn't always there ,…read morebut Dr Diaz is topshelf, as are all her support staff. They are really good with our dogs.

Took my puppy for a possible eye infection as a new patient. I brought in all the vaccine…read moredocuments from a breeder and the previous vet. Out of nowhere, they recommended that my puppy gets a vaccine booster shot. On the basis of recommendation, we went ahead with the booster but the this office made a error in reading all the documents I provided (they did take all the coduments and made copies of them). My puppy didn't need to have another booster for a year. Spent money on unnecessary procedure and I felt so guilty for putting my puppy through a shot he didn't need. On top of that, they asked me to come back in a month later for ANOTHER BOOSTER SHOT!! They are very eager to schedule your next appointments but wasn't competent to take proper care of my puppy.

Thank you to the wonderful veterinarian team for their excellent customer service and efficiency!…read moreWe brought our dog here for the first time to get some overdue vaccinations and for a physical check up, and were treated very well by the Adriana, Cynthia, and Dr Cohen. They recognized signs of how our dog is feeling and offered to do their services in the separate treatment room so that our dog wouldn't keep feeling like he must protect us! Afterwards, we were consulted on everything that occurred and were given valuable information on what other steps we could take. I really appreciate Dr Cohen taking her time to discuss with us everything and both sides asked and answered questions. She was very kind and as our first vet to come across, she didn't make us feel worried and eased our stresses. The standard of care here was very amazing and I have no worries coming back here in the future for invaluable pet care.

I have been coming to Access for many years and unfortunately it was not good experiences majority…read moreof the time. But something has changed and I wanna give a shout out to Milki, Lisa, Eleisa, and Keilanna! I'm so grateful for the new attitudes and true care and bed side manner. Dr Chris Fontes was wonderful and truly took his time. Really cared!

TL;DR: My dog received improper care leading to his eventual paralysis and I found out about his…read moreterminal cancer diagnosis in a blank email because Dr. Medina is a literal sociopath. The full story: I've sat with this for a while and decided it was imperative to share my horrific experience at access and with Dr. Medina. Blame this on grief, but please know I sat and thought about this for a long time before writing and think that it's important to warn people of the horrible care we received. Two weeks ago we brought our dog in for two main concerns: 1) An injury he had sustained in his back leg and 2) A loss of appetite that we feared was cancer. Right out of the gate Dr. Medina hyper focused on his age and previous ultrasounds and ignored our concerns about the injury to his back leg. We tried to give her a comprehensive overview of our dog, who we knew better than anybody else to get her to take our concerns seriously. Before even looking at him, she had immediately jumped to focusing on cancer, and five minutes into the conversation was already talking about euthanasia. We left him there for the day to get all of his work ups done, and Dr. Medina had told us multiple times that the ultrasound tech leaves at 4 so he should be ready at 4. Bc we live far away from access we made sure to get there right at 4 and avoid any traffic delays. We were just going to wait in the lobby, but they insisted that we go into a room and talk to Dr. M. Dr. M came in confused asking us why we had showed up at 4. Bc you told us 4? We were very nervous, anxious and crying and yet she kept repeating the phrase "it's so FUNNY that you showed up this early. This is so WEIRD. This is so FUNNY, etc. etc." We thought we were going crazy. From there, Dr. M reviewed his x-rays with us and told us that we would need to do a fine needle aspirate on some masses that were found on his spleen. She said that she would call us with the results and if it was cancer would help us figure out what we needed to do next. She did mention she would not be at that hospital the next day, but would get a hold of us no matter what. That evening I realized my dogs legs were never x-rayed despite this being one of the top concerns. Once again, I realized Dr. Medina dismissed a major concern. Because of this, we did not trust access to handle our care or listen to our concerns so we were forced to get him x-rayed at a different hospital. Having to do a second round of x-rays hurt our dog so badly that he became paralyzed. I believe if our dogs care had been handled properly by Dr. M, his quality of life would have been so much better than the horrific experience he had in his final days. In addition, we spent all of the next day waiting for Dr. M to call us with the test results that we had paid to be expedited. During that entire time we waited, I had received many emails from access with receipts and summaries and discharge paperwork. None of these emails had any messages in the body of them just random PDFs attached with no indication that we'd be receiving life-changing news there. I almost didn't look at the last one we received, but I opened it and saw that Dr. Medina had written us a message with our dog's cancer diagnosis. The message itself was long and confusing and we had a million questions. We tried calling access and were only able to speak to receptionists who every time we had a question would put us on hold for 10 minutes at a time and either ask a doctor nearby or google the answer. To this day we never received a call from dr. Medina. When you work in a specialty hospital you should understand the lengths people will go to in order to care for their companions. I will never forgive Dr. Medina for completely abandoning us in the worst moment of our lives. She is truly a sick individual who lacks any care or compassion. I blame her specifically for the horrific end to my dog's life. I don't know what type of person could be so uncaring, unfeeling, and lacking any other normal human emotions. She is truly a sociopath.

First visit, but SO MUCH BETTER than prior vet. All staff great, Dr. Smolen's bedside manner AND…read moretime given were the best! Our senior dog was having 10-second episodes (two or three a day for two days) of SIGNIFICANT pain Regular vet. center , used for years didn't have avail appointment for weeks (often the case), but said we could come in for urgent care visit (starting at $250). A Dr. is avail for urgent/emergencies, but nothing else despite being long-time customers. Winnetka Animal Clinic had next day appts, did blood work, labs & gave prescription for only a bit more than the urgent care minimum of previous vet.

My dog has been a patient of Winnetka Animal Clinic since he was a puppy. We have been impressed…read morewith the level of care and also care options afforded to us - never upselling us but also never compromising care for our dog. We recently brought our dog (6 year old lab mix) in for a dental cleaning and were so impressed with the job they did. It looks like he has a whole new set of teeth! It's a family business and everyone is so personable and kind. Glad we found this gem of a vet office.

Had the absolute best experience here today. We have a Beagle with anxiety and he had started…read morehaving issues with getting his nails trimmed. Staff was able to find the right combination of medication and techniques to get it done without further sedation. Huge shoutout to the technicians thank you so much.

I had a good experience with Dr Dewynter when she examined my dog. The staff were helpful and…read morefriendly. The place is clean and lots of parking. I am definitely coming here again, thank you.

BEST VET IN WOODLAND HILLS!!! made sure my little husky mix was taken care of and treated right…read moreaway for his split nail and they went above and beyond for him and made it an amazing experience! I will not go anywhere BUT HERE!! BEST VET IN WOODLAND HILLS HANDS DOWN!!!

Seen 3 different doctors at this place. All 3 had different opinions and zero help…read more There was also pretty interesting situation Dr Kagan who was seeing us for the actual reason listed as "rescue cat has symptoms of worms" said that he can't talk about worms because he has a condition and might vomit. What?? Called them to get a refill on prescription for a flea medication and been told that they don't do actual prescriptions but only approval on request from the pharmacy. Been recommended to place an order on Chewy. Sweet. Waited 3 days to get doctor's recommendation on medication -- crickets. Placed an order based on my own suggestion -- got declined 24 hours later. Said hospital doesn't have a record for my pet. Called the hospital. Pretty rude lady interrupted me right away by saying that they don't work with Chewy and started listing me all the pharmacies they don't support. I tried to explain that the only reason why I've placed order there is because they told me to. Got interrupted again and repeated that same list of the pharmacies they don't support and tells me that it's not possible that they referred me to Chewy. I said that basically I don't have a preference I just want to get my prescription at this point. She said that I should listen and let her finish taking. Nice. Then she said that she can send me the link to the pharmacy they work with. I said that's exactly why I called, thank you. She said "uh-huh" and hang the phone. I would say there's VCA right down the street guys. LA is a big city. Just save your time and money for the people who can actually help you taking care of your little ones. Especially because they can't speak for themselves.

My (third) senior pup and I are so looking forward to see Dr Gonzalez again this week for his 6…read moremonths preventative / well-being check up.. This is not my first review of our beloved Dr G, and I just recommended her to 6 more people again just these past 2 weeks. I always say to people I give her card to: "you will discover she is an Earth Angel - if she moved to a different town, I'd take my pup there... When you find a great vet, they are Gold! She's not only compassionate, present and knowledgeable, but also she does not oversell." Besides all the regular check ups, Dr G. has performed 2 substantial surgeries on my pup in the last 8 years, and has been extremely kind, providing valuable reassuring step-by-step updates throughout, especially aware that I had lost my beloved first dog, (with a different vet), when he did not make it through the anesthesia... In the 8 years Dr G. has been our one and only vet; everyone I have sent to Dr G. has fallen in love with her, and has thanked me for the referral. I trusted Dr G and her small compassionate team with the euthanasia of my precious second dog, Handsome. She is truly an Angel on Earth. At her Chatsworth location, I love that she's created a lovingly cozy "home environment" for the euthanasia experience. That it so needed during that deeply emotional time, and more veterinary offices ought to follow her example. I found her many years ago when I was dissatisfied with a busy veterinary front desk in Sherman Oaks, after they had made errors in my first dog's chart. Unfortunately he passed, and I learned that finding the RIGHT professional truly makes ALL the difference. So yes, I drive from Sherman Oaks. Gratefully so :) I am thankful that my cherished pups are her patients. Her ethics, her care, her kindness, her knowledge, her integrity - she's our number 1!!!

We are incredibly grateful to Gemcore Veterinary Services for the compassion and care they showed…read moreduring one of the hardest days of our lives. Dr. Gonzalez was kind, patient, and thorough, taking the time to explain each step of the euthanasia process. She ensured our dog's maximum comfort throughout, even creating a makeshift pillow so he could rest peacefully. We were heartbroken, but her understanding and gentle approach gave us comfort while making the process completely painless and stress-free for our giant furbaby. She was available the same day and brought in a caring team afterward to respectfully and compassionately assist with our 132-pound dog. The thoughtfulness, professionalism, and empathy shown by Gemcore made an unbearable moment a little more bearable. We are deeply grateful and highly recommend them to anyone seeking a veterinary team that truly cares.