I used to love this company. We purchased a service contract with them because of their outstanding…read morecustomer service and the positive experiences we had with their technicians. Unfortunately, without any notification to existing customers, the company was sold to ABC Heating. I had a maintenance appointment scheduled months ago for today between 8:00 a.m. and 12:00 p.m. No one called or texted to let me know the technician was running late. When I called, I was met with an AI phone system. After repeatedly asking to speak with a real person, I finally reached someone, but she couldn't provide any information because dispatch wasn't responding to her either. As I write this, I'm still waiting for my technician to arrive. The excellent customer service was the main reason I chose this company and purchased a service contract. This experience has been extremely disappointing. At a minimum, current contract customers should have been notified that the company had been sold and reassured that service would continue without disruption. Based on this experience, I can no longer recommend this company.

Review for the electrical:…read more Hometown is not the least expensive. However, scheduling seemed to be fair easier with them than any other, and Shawn (the electrician that was dispatched) was a pleasure to work with, even trying to help troubleshoot a related situation (not specific to his work). Where can they improve? That's easy... 1. Clearly, you price based on the service as you should. Some tasks though should not warrant such a premium. Consider coming down about 20%. 2. The sales process - basically everything before getting an expert out - is not optimal if you're someone who knows what needs to get done and just needs "the smart one" to show up and do an assessment. There wasn't pressure; just needless extra steps. 3. I will have to make some adjustments due to observations after Shawn left; it's not his fault specifically, the home had some wonky wiring and the install had some very picky requirements where the use case is going to warrant some changes. Due to the high premium, I can't justify having him back out like I normally would. Ultimately, for electrical, do I recommend? Yes. I just think they have opportunities to improve.

Our air conditioning unit was leaking on the basement floor and after a call to Weyer & Sons an…read moreappointment was scheduled for a few days later. They are extremely proactive in getting to you sooner rather than later, so only a few hours later after a customer cancellation, the repair was made and we are up and running smoothly. Weyer & Sons is the only company I have used to service our air/heating needs, and they deliver with fast, friendly, and honest service at a very fair price.

Got to love Weyer and Sons.We have been using them for 18 years.Best family ran business.Honest and…read moreefficient. Karen Gibbs

We had a power surge at the house yesterday- 95 degs and AC went out at around 1pm. Had to call…read morefire dept bc something was burning which wound up being a power strip that burned one side of it also. Called Mr Holland whose been our go to Hvac for years and I told them our AC was not working. They told me someone would be out to service it around dinner time bc the tech was on another call. So now its 6pm and they told me same thing. Fast forward I called them again and they said I had to reschedule, but they wouldn't tell me when. Next morning, thinking they would call me but its now 9am so I had to call them and speak to a supervisor who was in a meeting,‍so again I had to wait. When they returned my call a short time later she said a tech would be out be out around 11ish am today. Tech arrived and did a great job, so thank you Jonathan. Its 90 degs and at 1 pmish we now have AC, yeah!

These guys stole money from us and I wish I could give them zero stars. We had an appointment with…read morea 8am-noon window for arrival to help with a gas dryer hookup. My wife and I both adjusted our work and childcare schedules to accommodate this time frame so one of us could be home. We never received a call and the technician finally showed up two and half hours later at 2:30pm! We were still charged the service call fee and after the technician simply removed a part that wasn't needed on our dryer we were charged $450! I reached out to the company the next day via their website and email expressing my displeasure and still haven't heard back. Poor business, ZERO communication and a total ripoff! Find a different company!

Jim was very kind, took the time to explain what was wrong, was honest, and his price seemed fair.read more

Our AC stopped working on 8/27, a very hot humid day! Jim, from James Heating & Air conditioning…read morecame out immediately to troubleshoot the issue. He had the parts we needed on his truck and took care of everything. He did outstanding work at a more than fair price. He is super friendly and very knowledgeable. I highly recommend him for your heating and AC needs.

I have had 3 good visits from this company over the last year and a half. Last night Matt the owner…read morecame out and diagnosed an issue that was causing our heat to shut off on the coldest day of the year. I thought there was no way I would get anyone out on a holiday and freezing cold day. He made it out late In the afternoon and called me and told me me that he was not going to charge me because he thought maybe they could have caught the issue at our yearly check. He was so incredibly professional, and above and beyond helpful and kind. I went from starting the day feeling like we might have big issues on worst possible day, to having the most pleasant call confirming it was fixed at no charge and they appreciate our ongoing business. A truly great business and owner !

These 2 guys are the best! They're honest, they save u money every where that they can, but still…read moregive you better service than I've ever seen with any other business, PERIOD!! You will not be disappointed in any way with Matt & Mitch. They're honestly too good to be true! I can't believe that I'm this excited over hearing & A/C, but that is what a breath of fresh air these two are when you're going thru something not pleasant, like replacing your furnace!

Had the entire HVAC system replaced and these guys did a great job…read more Very professional Cleanup of the whole area

Highly recommend them.Had just had another company come out after experiencing issues with our…read morefurnace. The first company ,which I won't mention because they aren't worth mentioning,but if you check reviews, you find out who by the pattern if telling us there is a lot wrong,but need to have a supervisor(actually should call him a high pressure salesman)come out and tell us we need a whole new system and all new ductwork ($16,000!!!),needless to say we wanted another opinion.We were in Home Depot for something else and saw the $8.88 offer for a tune up,so we figured why not,we did need a 2nd opinion.It turned out to be an outstanding experience with Kettle Moraine and technician Damyon(who it turned out went to school with my son tears ago) who was excellent. He wasn't trying to sell us something and found the main issues which will need attention in the near future, but were ok for now.He was able to just with the tune up to get it to work properly and went above and beyond with a few tricks to get it working correctly. He did let us know what really needed attention in the short run to make it work in the long run and many of the things the 1st company said needed attention, actually didn't.Love to warn you about the 1st company, but will let it go for now.Will definitely reach back out to them after the holidays to fix necessary issues. Kettle Moraine will be who we will be calling and Damyon is who we will ask for.Cannot recommend Kettle Moraine more,they have great people!

Very disappointed messaged them many times to get my central air units up and running for 2026…read morecause they put them in 2025 but couldn't finish the job due to electric issues but that all should have been checked out prior to even talking about central air units. Now I have hire another company to get my units up in running. Plus hire a lawyer for them not finishing what they started. Very disappointed.

Ordered a 2-stage Goodman furnace with ductwork (moving the unit more central to better distribute…read morethe load to rooms) and later decided to add on a humidifier on the supply side. Prices are generally lower than the competition overall, no issues there. Briar (the one that does the quote) was polite. No problem there. But the installation had issues. First, they promised "Next Day Install" - but when the tech showed up he said they were out of stock of the unit. Which means another day's delay. It's one day, I wasn't sweating it, but they shouldn't advertise something they can't deliver. Tech does a walk through and says, quote, "yep, pretty straightforward, should be easy." Well, it wasn't. Should have been, but wasn't. It took the installer basically two full days to complete the work and by the near end, he was clearly rushing and frustrated over points he was getting stuck at. I offered to help with the ducting (he basically cut it to the wrong size. Not sure how that happened and why he didn't just cut a larger piece because he had tons of spare material, but I digress), and he said, quote, "you can't help me with this." (it's just pulling back the existing trunk a bit so he could fit his piece in. It's on hangars and he only needed a half an inch. This was his ego getting in the way, so he made himself struggle for 30 minutes rather than accept help from the homeowner.) PVC not properly glued ( and as a result the combustion pipe was loose and rotating outside), ductwork not installed straight, loose wiring hanging, A/C not reconnected, bare basic done on the humidifier water line, sloppy sealant, gaps not taped over, unclean runs, etc. By the end of day 1 I had basic furnace use, but he hadn't done any of the duct work. Day 1 was just the basic furnace itself. Day 2 he didn't install new hangers until I called him out, and the section he aded is not straight. They neglected to tell the electrician about the outlet/switch box on the side (if you're going to install a new furnace, that's kind of a given that you need to leave things the way they were). I paid the guy out of pocket because it wasn't fair to him, but basically Huffman dropped the ball on him. I was on the verge of giving them the water heater business but it took Briar too long to reply with the quote so I gave it to the plumber that installed the copper lines. That plumber is who identified the PVC issue, and even fixed it for free since they were working near it anyway. They also redid his water line connection from a needle valve punctured into the existing hot line, hanging under the joists (has not been code compliant for years) to a proper quarter turn shutoff valve from a new pipe branch that rises above the joist line. The plumber had to do a new gas line for his work just like Huffman had to do a new line for theirs, and the plumber's work is much cleaner than Huffman's installer. Huffman's line is not in any way attached to joists or walls or anything, just suspended midair, while the plumber made sure to do J-hooks and properly secure the gas line; then add a second shutoff valve upstream. When I reported the install issues with Briar he never replied, but the installer came back out and at least corrected the A/C not being plugged in. But neither could tell me about the permit or inspection - which implies they didn't request either. A huge problem if they didn't. Bottom line: if you just want the cheapest price, Huffman is absolutely it. And Goodman is a good brand. It's a quiet unit, it's a powerful unit that completely resolved my issues with inconsistent upstairs performance vs. downstairs, with a significantly quieter blower for the return vents. I have nothing but good things to say about the unit so far. However...if you're one of those homeowners that want quality, or you care about the visual of the install, or code compliance, or efficiency/speed, or accuracy of cuts...look elsewhere.

Excellent and friendly service, less than a week took them from the time I called them to the time…read morethey installed my new Furnace. Jason and Lou were right on the point, was faster than other companies I worked with in other properties in the past, I am very glad I found these gentlemen. For sure, I will call them if I ever need this services.

Back in the beginning of January, during an extremely cold couple weeks, my 30 year-old furnace…read morefinally decided it had had enough and quietly moved on to furnace heaven. I had Prestige Mechanical help me out with a thermostat issue a last year, and knew they did great work at fair prices, so I gave Jason a call and he came out the same day. I had no heat, so thankfully he was able to work his magic and get it running. He also took the time to explain and show me what was wrong with it, and told me I needed to have a new one installed. Unfortunately, the replacement furnace was on back order, so he suggested a different option that was in stock with his supplier. I gave him the ok, and a day or two later he was at my house first thing and had it installed in no time. Thanks Jason and Prestige Mechanical!

Very knowledgeable serviceman who answered all of our questions. Very professional yet with a…read morepersonal touch. Was truly interested in our specific concerns and questions. Did not take long to arrange an appointment. Offered suggestions on best way to set and regulate our furnace. After many years with another company that we've learned to distrust, a change was necessary and Donovan & Jorgensen definitely left us with a very good impression.

Fast response - diagnostic appointment of AC unit scheduled for early next morning…read more Tech Kayla diagnosed problem quickly and explained options for fixing the AC unit quickly and clearly. Refrigerant was gone indicating it had one or more leaks. I decided to have the refrigerant refilled as stop-gap measure. The total cost for the appointment was $517. It was a failure on my end to not ask if I could have gone with less refrigerant to save money. In the end I'm only using the AC unit for 14 days before having it replaced. Kayla's estimate for repair was approximately $5000 plus a chance for it to be more based on the time it would take to find the leak(s). I decided to go with replacement of the AC unit based on its 11 year age and the approximate cost of $6000 to fix it. Sales person Steve contacted me later that day and scheduled an appointment to get an estimate for replacement. I found him personable and professional and he gave his estimate promptly with the information I needed about it. I had 2 followup questions that he quickly answered. In the end I went someone else for the AC unit replacement, but more because of an option to include switching my furnace to have an electrostatic filter at the same time I did the AC unit replacement. The cost of the AC units were similar. Overall very good diagnostic and fix, as well as quick followup on providing an estimate for replacement.