Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

I was referred here by my neighbor, and went over to get my AC fixed, which broke during a…read moreheatwave. Brought the car in on my appointment earlier today, and it was done within the day! I was honestly expecting this to take longer, but I'm super impressed with how quickly and well they got it done! They made everything pretty easy to understand, too, even for someone who doesn't really work with cars at all. The guys working the counter were nice, too. I'm a bit anxious, but they were REALLY patient with me, which is always appreciated. Highly recommend. Can see why they were so busy earlier this summer!

I really like this place. We've brought two different vehicles here now and both times were treated…read morewith respect, their pricing is fair, and they are honest. I'm so glad this place was recommended to me.

Great guys! Always nice. Quick and affordable. Happy to see local people succeed. We take all our…read morevehicles there. Happy to recommend them to anyone.

I went in the other day for a full high mileage oil change and was shocked by how quickly it was…read moredone. I was literally in and out in about 15 minutes. During this time they changed the oil, capped off the fluids, filled my tire pressure, checked my air filter and everything else. AND, AND, AND, they were NOT pushy at all. So yes, I will definitely be going back. The staff was friendly and knowledgeable and really on top of everything. So great job guys!

Absolutely AMAZING experience! I was visiting from up north (where I live) and had a sudden major…read moreissue with my truck. I called Tamrox 10 minutes before they closed on a Friday and they quickly arranged to help me, and also allowed me to use one of their loaner cars immediately and at no extra charge. Within just a business day or two the problem was fixed and I was on my way. The people were extremely friendly and down to earth, and the service was quick. I'll definitely be coming back here and recommending Tamrox to everyone I know. They really saved me when I was in a tight spot and I am grateful.

Took our vehicle in for a lack of acceleration and a check engine light. The only reason we took…read moreour vehicle in to Tamrox was because they offered a loaner vehicle. Otherwise we would've went to our regular trusted mechanic. They did a full inspection and we were told everything they found wrong with our vehicle. Then they discussed cost to repair said items. We were told changing the 3 coil packs on the back of the engine, and new spark plugs would fix the acceleration issue, they never made any mention that there may be a possibility that this wouldn't fix the issue. Which of course was the case, as the problem still exists today. For $3500 they replaced a rear wheel bearing, 3 coil packs and plugs, and a rear knuckle assembly. The very same day we got the vehicle back the rear wheel was squeaking horribly loud. Well apparently they put our brakes back together wrong so we had to go back and have that redone. Then they checked to see why the check engine light came back on and why it was still lacking acceleration. We were then told it would be another $3500 to replace the catalytic converter and 2 of 4 O2 sensors. Mind you the vehicle is a 2014 Explorer with over 200k miles on it. Had we known the first $3500 might not fix our issue, and we might have to spend another $3500 and it still might not be fixed. We surely would've sold the car as is to a mechanic, or scrapped it. In good condition the vehicle is only worth $6-7k. For comparison sake I asked my regular trusted mechanic what they would've charged for what was done, and it was substantially less. So much so that we could've just got a rental car and still would've had money left over, and I guarantee they would've properly diagnosed the vehicle and fixed it right the first time. You live and you learn, take it from me you don't want to go here, they like to throw parts at the problem, and they don't properly communicate that their idea for a "fix" might not be correct one. Aside from that they are ridiculously over priced compared to their competitors.

The technicians took of my car quickly and Nicole was patient and nice I appreciated their serviceread more

Went here for an oil change (called ahead to schedule and used a groupon coupon) and everything…read morewent well. Took about an hour. I had a morning appointment so I went for breakfast across the road at the coney

Our two cars have gotten to the age where they need more tinkering and replacement parts. We are so…read moreglad we decided to give Scott a try. Saline Automotive Services is located in downtown Saline, just west of the main intersection of Main Street (US-12) and Ann Arbor-Saline Road. Scott is a parts expert. He is great at explaining what's wrong and how to fix it. Since it's a smaller sized shop, don't expect to just show up out of the blue. It's best to call a day or two ahead so that the work can be scheduled. You can leave the car any time--even at night--because there is a drop off box. Inside the box, you'll find an envelope with a pen and a form to explain the symptoms. Put the key in the envelope along with your info and let it slide into the box, where it's safe. Because Saline Automotive shares a parking lot with a church (my church!) they ask that you pick up your car promptly on weekends, since the church might have an event that causes the parking lot to fill to capacity. Insider Tip: Usually, if there is going to be a big event, you'll see a portable sign for it on the front lawn of the church. But not always, so keep that in mind when figuring out when to pick up your car. Saline Automotive doesn't have a shuttle vehicle, but they offer you a loaner car, which might be even better. Scott's prices are awesome. When Goodyear quoted $515, Scott's guys fixed it for $299. I feel very confident that the guys will fix what needs fixing and keep our cars running fine.

I love Saline Automotive! I work in Saline and would never…read morethink of taking my car anywhere else. Scott and Tom always take great care of me and the techs take great care of my car. It is easy to get an appointment and a fix is usually a same day turn over. The pricing is pretty good too. The best part is that I can drive away knowing that my car is fixed and dependable.

Have used MDP for a couple of maintenance services as has my daughter. We are both very satisfied…read morewith the timely service and friendly staff. They keep you informed of the progress of your vehicle. Place is very neat, clean and organized.

I had to bring in my Volkswagen Golf TDI that most mechanics turn away and was welcomed with open…read morearms. I dropped my car off in the evening and the next morning Kyle called me and let me know what was wrong with my car and what needed to be done. Kyle had my car back to me sooner than I anticipated and it drives like new.

In my experience, this has been a honest shop who doesn't try to talk you into things you don't…read moreneed. And they do good work in the amount of time they say it will take. It's nice to support a local small business. They really are a part of the Saline community.

Super quick and friendly service! Scheduled our tire rotation (complementary after purchase of…read moretires), and were in and out in 15 minutes! Barely enough time to get a coffee next door