Have used MDP for a couple of maintenance services as has my daughter. We are both very satisfied…read morewith the timely service and friendly staff. They keep you informed of the progress of your vehicle. Place is very neat, clean and organized.

I had to bring in my Volkswagen Golf TDI that most mechanics turn away and was welcomed with open…read morearms. I dropped my car off in the evening and the next morning Kyle called me and let me know what was wrong with my car and what needed to be done. Kyle had my car back to me sooner than I anticipated and it drives like new.

Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

This has been the best auto repair shop in my 40 years on the road! A bad engine nearly stopped me…read morefrom commuting to my job and Darren, Steve, Mark, and the mechanics all made genuine "above & beyond" efforts to get my car back on the road and a month later it is still running great! Thanks to Darrwn and his all-star-staff at VTA!!!!

Efficient, honest, and reliable service. 100% quality…read morework. Staff is wonderful and friendly. Owner Bill Hewitt is the best!

Dishonest dealership, do not purchase or lease from this company. They leased a vehicle with bad…read moretires, when called and asked if they would do something about it, they avoided every chance to do right, lied and then hung up when confronted. Adults who lie cheat and steal from their customers have no dignity. Jeromy is a joke, the worst sales agent.

Amazing service department. Honest staff will service any make and model of vehicle. Very easy to…read morework with.

Absolutely AMAZING experience! I was visiting from up north (where I live) and had a sudden major…read moreissue with my truck. I called Tamrox 10 minutes before they closed on a Friday and they quickly arranged to help me, and also allowed me to use one of their loaner cars immediately and at no extra charge. Within just a business day or two the problem was fixed and I was on my way. The people were extremely friendly and down to earth, and the service was quick. I'll definitely be coming back here and recommending Tamrox to everyone I know. They really saved me when I was in a tight spot and I am grateful.

Took our vehicle in for a lack of acceleration and a check engine light. The only reason we took…read moreour vehicle in to Tamrox was because they offered a loaner vehicle. Otherwise we would've went to our regular trusted mechanic. They did a full inspection and we were told everything they found wrong with our vehicle. Then they discussed cost to repair said items. We were told changing the 3 coil packs on the back of the engine, and new spark plugs would fix the acceleration issue, they never made any mention that there may be a possibility that this wouldn't fix the issue. Which of course was the case, as the problem still exists today. For $3500 they replaced a rear wheel bearing, 3 coil packs and plugs, and a rear knuckle assembly. The very same day we got the vehicle back the rear wheel was squeaking horribly loud. Well apparently they put our brakes back together wrong so we had to go back and have that redone. Then they checked to see why the check engine light came back on and why it was still lacking acceleration. We were then told it would be another $3500 to replace the catalytic converter and 2 of 4 O2 sensors. Mind you the vehicle is a 2014 Explorer with over 200k miles on it. Had we known the first $3500 might not fix our issue, and we might have to spend another $3500 and it still might not be fixed. We surely would've sold the car as is to a mechanic, or scrapped it. In good condition the vehicle is only worth $6-7k. For comparison sake I asked my regular trusted mechanic what they would've charged for what was done, and it was substantially less. So much so that we could've just got a rental car and still would've had money left over, and I guarantee they would've properly diagnosed the vehicle and fixed it right the first time. You live and you learn, take it from me you don't want to go here, they like to throw parts at the problem, and they don't properly communicate that their idea for a "fix" might not be correct one. Aside from that they are ridiculously over priced compared to their competitors.

The service department was outstanding. I was having problems with my car and it needed some work…read moredone and also a little maintenance and they were able to get the parts quickly and everybody was so nice and friendly. Jake was the best he has such good customer service and was so nice and friendly and respectful, and they did an awesome job with my car. Pay raises for everybody in the service department!!!

Well, I was very surprised a prestigious company as this denied me of fixing something that was…read morealready broke at purchase!! all because I did not have an extended warranty on it .. My driver's seat is making noises and they looked at it and said that teeth are missing, motor is going bad in it, has to be replaced for a cheap price between 1,500-2k I was told by Tom, my car salesman that they would take care of it, was also told the same thing by the finance manager Nick!! So Nick doesn't work there in Chelsea anymore and Tom has ghosted me-- TWICE!! 15k w motor an trainy warranty mIght not be a lot of money for them BUT FOR ME, ITS A LOT.. !! EVERYONE has a smile on their face and nice words until the purchase is made!! Grant it, I did not go back to them within a week or two (would that had made a difference!?) that is because I was running back and forth to appointments for my mother in April, thought May would be okay to get it in there !! If you're thinking about buying a car there I suggest you make them fix whatever a problem might be because they surely won't do it afterwards.. There was no appreciation for buying at their location.. ITS A DAMMM SHAME !!

Beware Jim's Auto Body and Service under new ownership/management…read more When my wife's car got a check engine light I called the Mercedes dealer first. They wouldn't tell me anything without bringing the car in. I then had the code read at Performance Auto on Mi Ave, an autoparts store. The code identified a common issue related to the crankcase ventilation system, and of course cost me nothing. I decided to give Jim's, my local long term go-to business the work instead of the dealer. I really thought they would fix it. I'd gone to Jim's for everything from a complete engine rebuild to oil changes. Bringing the car to Jim's was a complete waste of time. They identified the code, which I already knew and recommended I bring the car to the dealer. Not only that, they charged me $135 for a service any parts store does for free. If I had known that was the plan I would never have brought the car to Jim's. It's obvious the new management couldn't care less if you are a loyal long term customer. Jim's will no longer be working on any of my cars, Chev, Ford, or Mercedes.

We had a deer take out the whole passenger side of our F150. They fixed all the cosmetic and…read moremechanical problems within the timeframe they gave us. The truck looks and runs great! They kept us updated on the progress throughout the whole process. Definitely recommend!

Had a major scratch through my rear driver's side door and quarter panel. They made it look brand…read morenew in just a few days, arranged my rental car and even lowered my deductible. Great job, Mike and crew! Highly recommended!

The quality and value of my service was right on point. Very helpful staff. Their advice and…read morecounsel was the best. This is a great company with people who care. They promise a fix and timing and delivered on time. They came under quote, who doesn't love that. I would highly recommend this place. They do not take advantage of you because you are stuck needing a repair. I trust these guys. They treat you like family