Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

I've been bringing my truck here ever since October and now I won't go anywhere else! They do an…read moreamazing job! Not even just my oil changes but they've done everything from tire rotations and differentials down to battery changes and new windshield wipers. The customer service is phenomenal! You can tell everyone enjoys what they do, it's a great team. I have highly recommended them to many friends and family members and all of them have had wonderful experiences as well. Look no further for an experienced, well worth your value oil change location. This Valvoline is the place to be!

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Jackson.

The one on Wisner didn't place the seal on the drain plug when he OVER TIGHTENED the plug. Drain…read moreplug hex head wsa rounded from them. Few weeks later, engine making noise, THREE QUARTS LOW!!! Engine does not and has never burned oil. Was a newer car at the time, until a deer strike. Our NEW car will NEVER see the bay of a Valvoline Oil change!!

I Love coming here! They were having an issue with another customer's car breaking down on one of…read moretheir bays. They were waiting for a tow truck. One of the guys working came out and explained the situation and was apologetic! Even still once I got in I loved how kind and helpful they were treating the customer with said car. It's easy to be annoyed if things aren't going smoothly but they were complete pros! On top of that they did a excellent and thorough job on my car as always. Including letting me know my battery needs to be replaced soon! Keep up the great work! See ya in about 3 - 5,000 miles :)

They were very friendly very fast. They checked everything for free. You get a discount for the…read morefirst time if you call the number. Also, they were very helpful and even checked my blinker fluid for my turn signals :)

Great service and very friendly and fun staff. They asked me questions that I have never been…read moreasked when getting my oil changed. It was obvious the staff new what they were doing.

Revised: ****After…read morespeaking with the Manager, he explained that the mechanic did not have authorization. I felt that the manager was professional and is going to take action to ensure that this does not happen to other clients.*** I took my truck into After Hours Auto Repair shop for an estimate and diagnostics.... I notice I am out of gas.. I just put almost a full tank of gas in the day before and only went 130 miles; I had reset my mileage. Now it reads 251!!! They put over 100 miles on my truck!!! I have taken my truck to After Hours Auto Repair a few times. I have been pleased with their work. I have recommended them to many friends and family. I dropped off my truck on Monday evening about 5ish. They asked if they could give me a call in the morning with their dianostic report. No problem. I get a call with the report in the morning as promised. I decide I need to wait on my repairs as it was more money and damage than I had anticipate. The passenger wheel was crocked, axle assembly, alignment was way off. etc all damaged. I start my truck and the Low fuel light is on. I had just put 3/4 of a tank of gas on Sunday evening and had reset my miles at the gas station. I drove 127 miles when I dropped it off to After Hours. My mileage was now 251 miles! I spoke with the mechanic. He drove it home to Battlecreek. I was aware a test drive was needed, BUT that my vehicle would be driven in that condition for the use of the mechanic, WITHOUT my knowledge or permission is simply UNACCEPTABLE. He is happy to take responsibility for it and reimburse me $30.00 in gas. He was very polite, but says they do this TYPE OF THING ALL THE TIME AND CUSTOMERS ARE AWARE OF IT. I was not handed a disclosure form or anything of the sort. Nor is this information posted in their establishment that I could readily see. Check your mileage and make sure you have no valuables as my GPS unit was found in the backseat, my console items strewn about my front seat, my water bottle spilt all over the passenger floorboard.... No idea how that happened.. They were great about looking into the matter, offering to review the tapes and polite. Too bad they didn't respect my property.

New owner is very honest, friendly, and knows his way around an automobile. Services are priced…read morewell, and I would highly recommend my freinds and family here for any service.

While visiting Jackson, MI from NC I needed some attention to my tires and an oil change. I drove…read moreto this location and had the most pleasant experience ever for a "stay in your car, we got this" service visit! Chris was terrific and explained everything instead of the high pressure upsell at other places. He let me know my options and what needed help, even when they didn't provide that service. Just solid, friendly advice and recommendations. He even helped me find a current coupon when the one I had brought in didn't apply. Word of mouth advertisement goes far in this industry and they have my hearty endorsement!! Thank you Chris and team for your hard work!

Overtightened the oil pan drain plug to the point I needed to take my car to a shop just to loosen…read moreit. And I had to replace the plug since it was completely stripped. Would not recommend.