If I could do 0 stars I would. I came in with the interest on a particular vehicle. The vehicle was…read morenot available to test drive and was in service. Nathan would not listen to me and tried to put me in a completely different vehicle. I told him to call me when the vehicle was out of service. I asked questions about the particular vehicle and he did not have the basic knowledge of parts under the hood. He tried to tell me that this vehicle didn't have many versions in AWD, which I knew was false. He assumed since I was a woman that I didn't have adequate knowledge on the vehicle. When I test drove the vehicle, I loved it, but they were not willing to fix something minor on it. I called another shop and was quoted how much it would cost to fix that particular problem. Nathan was not willing to go down on the price, even though there was an issue with the vehicle. He told me he would talk to the service department again and see if they could fix it. I never got a call back or anything. Horrible service, horrible attitude. What a crook!

I have had them work on a couple of my vehicles and can say without hesitation that they are the…read morenicest and most honest auto repair business I have ever dealt with. I wholeheartedly recommend them and plan to use them again in the future whenever I need my vehicles repaired!

Bought a mini van from them a few years ago - HIGHLY recommend visiting there if you want at top…read morequality Honda or Toyota minivan... even though the owener is a NY Giants fan :(

Customer service skills are woefully lacking. Sales experience was great. Service leaves a lot to…read morebe desired unless you are paying, but GM's warranty coverage is not good. Lack of knowledge in the service department compounds the issue.

**DO NOT TAKE YOUR CAR TO THE SERVICE DEPARTMENT! Not safe!!**…read more After getting my wheels serviced, they forgot to tighten all five lug nuts on one of my wheels And it came dangerously close to falling off the vehicle while my wife and daughter were driving in the car alone. I realize that accidents happen, but when you are dealing with peoples lives, incompetence and negligence cannot be tolerated. This may have been an isolated incident or maybe it is reoccurring negligence. Do you really want to take the chance with your families life? do not give this dealership or the service department any business if you want to protect your loved ones.

.Brenden did a great job repairing some scratches on my door. did some clean up and touch up paint…read moreto repair when he could have given me an estimate for$$$$. honest and fair person. will recommend to anyone. Bob

Purchased a used Pilot from Faulkner, used the sunroof one time, would not close. Faulkner "fixed"…read morethe issue but water was leaking into interior. Agreed to pay $1100 for a NEW sunroof. What I actually received was a sunroof from a 2013 pilot (actually had to use a Brillo pad to remove the ink). Spent all this money just 2 months after purchasing the vehicle for $15k. Take your business elsewhere.

I brought my car in around January and had a belt tensioner replaced and was lied to about it…read moreleaking oil. Just for reference it's a non oiled encased spring that couldn't leak anything. Paid around 400 bucks for parts and labor and ended up being a non GM part (probably from autozone) that rattled and I had to take it back and get diagnosed once again to no avail. I had another shop put my old part back on after taking a look at it and realizing the part was perfectly good and the rattle went away. Stay away from these people they are modern day scammers.