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    Jackson's Auto Sales

    3.0 (2 reviews)
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    Faulkner Chevrolet - Lancaster

    Faulkner Chevrolet - Lancaster

    2.1
    (36 reviews)

    The folks at Faulkner Chevrolet are friendly, courteous and hospitable. They do maintain a…read morelow-pressure approach which was appreciated. However, I've bought and leased new cars from many other dealerships where I've had a much better experience. In the end, I got the car I wanted within a payment plan that worked for me. To make this happen though, I feel it required a lot of work, flexibility and attention from me. Lots of phone calls and emails back and forth between me and sales with very little respect for my time and work schedule. On 3 separate visits, the cars inside the showroom were very dusty, no excuse when there are idle salesmen gossiping around the sales manager's office. The finance guys were top-notch, worked hard and saved a sale that I otherwise would've walked away from. One caveat here, they will hit your credit multiple times if they have to, to get to a finance term that works. This will lower your credit rating. In my case it occurred because they promised a deal they couldn't really do. They will push an expensive service plan on you at signing. Not saying it's bad, just be ready for it. Vehicle delivery was anticlimactic and rushed. (Screwed up the OnStar transfer from trade-in to new). I drove away feeling "meh" on the experience. They didn't do me any favors and I don't feel like they did anything special or give me a deal I couldn't have received anywhere else. I can't speak to the service which I hear is very good though, I'll report on that in the future. Overall, I continue to love the GM/Chevy product, but there may well be better Chevrolet dealerships around. Update..... Back at Faulkner for the annual inspection and oil change. This is the 3rd time using service for routine maintenance. Service has been outstanding but they take the state inspection very seriously and it does seem to take a full 90-120mins to complete. Friendly folks, Nice waiting area, clean, nice bathrooms, free WiFi, computers, bottled water, coffee, etc.

    Purchased a used Pilot from Faulkner, used the sunroof one time, would not close. Faulkner "fixed"…read morethe issue but water was leaking into interior. Agreed to pay $1100 for a NEW sunroof. What I actually received was a sunroof from a 2013 pilot (actually had to use a Brillo pad to remove the ink). Spent all this money just 2 months after purchasing the vehicle for $15k. Take your business elsewhere.

    Jackson's Auto Sales - usedcardealers - Updated August 2026

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