They damaged my Car and refused to pay for it. I took them to court and received a judgement but they still ignore me the customer....

Spent the majority of my afternoon waiting for my car to be cleaned I started to pull away and realized that it was still very dirty. I spent over a hundred dollars having the inside detailed and to pull away with it noticeably dirty made me not want to come back. read more

If I could give this place zero stars I would. What's sad is I've been going here for a long time now. I've brought several new customer in for them because of my past experience but recently there has been a change in management and so this next part happened. I took my truck in to get a hand wash. They wear shirts that say "we baby your baby", which is a lie by the way. The manager, I want to say Ben, was drying and cleaning the truck. He was working with someone else and when they called me over to get the truck something told me to take a look around. I had a large scratch on my passages side door that went from one side to the other. I brought it to the managers attention which at the time I wouldn't have know he was a manager because he just passed the problem off to someone else. Then after another 20 minute of waiting to see if the can fix their mistake on MY TRUCK they still couldn't. There was a man helping me who does detail normally and he was great. He told me he would get the manager so he could help. I tried to explain that the scratch wasn't there before I came in and as I was still talking he interrupts me. He stated there is no way they did that and they just hand washed four cars and mine is the only one with scratches. Umm, what's the point? Is this how they train their managers? I wanted the information to file a corporate complaint and he took his time getting it. He was a complete jerk and lazy about the entire process. I then was told I could get the GMs phone number from someone else. I asked to speak to a different supervisor because the last one was no help. They brought the same one up and he hid in the back and wouldn't speak to me. He made his employees give me the information. Want to know what's worse? I found the exact same scratch on my drivers side. It's not me that did this. My truck wasn't hit by another door. This happened at this car wash and I have yet to get a response. I left a voicemail for corporate hoping the would call so I could avoid this review but they didn't and it have been about a week and a half. The manager shouldn't be a manger. He cannot handle conflict, his employees don't respect him and I know this because I heard them. The cashier was cussing us a storm the entire time. Lack of professionalism in this building and not one person will take responsibility. I gave them a second chance after the last hand wash I got there. The "cleaned" the truck and it came out on the line with dirt on it still. It looked awful but not one employee did anything. It took me walking out on the line and saying something. Take pride in your work. Put the proper people into leadership positions. Take responsibility for your wrongdoings and make them right. The manager in charge that day shouldn't be a manger. read more

Quick and easy and did a great job. Everyone we interacted with was very polite, friendly, & helpful. The interior was thouroughly clean and vacuumed. The exterior was cleaned of all the loads of bugs we had in the front from a long road trip. They even offered to try to remove old damage from seagull poop that sat too long and wrecked the paint - buffed it at no extra charge. That is awesome service, in my book ! Thank you Jackson's for making me a happy clean car owner! Oh-bonus of great selection of drinks, snacks, car items, etc, in attached shops/cashier areas (there are 2). read more

They locked my keys in my car then denied scratching the black posts between windows as they jimmies the door open. I pre-paid a detail package that same morning and the manager wasn't going to refund it. He finally did but was completely rude about it. I am a monthly subscription customer who cancelled after this experience. It would not have been a big deal except the way the manager handled it. Someone else Is getting my business. read more

I've been coming here for years since it was Dani's Car Wash... It seems every time I am disappointed with my services but today was worse than ever. I paid for a full interior and exterior detail and wax and an oil change. It took about five hours and once they were completed and I went to pay for my services they charged me for something they did not even do, and had to adjust the bill, and then told me they saw some things my car needed upgraded so they went ahead and installed new parts for me without my permission. Had they called me and let me know "Hey your car needs this it's an extra $20 is that alright?" I would have been 100% okay with that as I take very good care of my car... But the fact that they didn't ask permission to tweak things on my vehicle got under my skin but I bit my tongue and paid the extra $20 charge on top of all the other services I paid for... When picking up my car from the service men, my key was covered in a disgusting brown gunk that got all over my hands and my clothing. I couldn't even believe it! I just spent so much money there and this is how they treat their customers!? I have attached pictures because it was literally just so gross. I will never go back again... Sad how many bad reviews are on this place, I hope others think twice before going here by learning from my mistake!!! read more

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Terrible service! The cashier was too busy complaining about her job to her co-worker to even acknowledge me - had not problem taking my money though! Apparantly she had to train another MALE and was not happy about it. One hour and twenty minutes latter my truck was finally done. The floor boards were not cleaned, they did not vaccum under the seats, there were still droplets of water on the truck and water stains everywhere from sitting out so long. I can not believe I spent $25 for such awful service. Oh and the outside molding on my truck was hanging off - I went to put it back in and the outside manager did not even bat an eye! It took so long to get to this point that I left without complaining, I just wanted out of there before I lost my cool. I do not see them staying in business long - I know I will NEVER go back, there are a lot of other car wash places I can go to. read more

First off I am not a scammer type of individual. I truly believe in fair is fair! If I could give this place a ZERO thats what i would prefer to leave as far a ratings go. I decided to take my car to get detailed from this place. I never thought leaving for a car wash would lead to such a terrible afternoon not to mention waste of a Saturday afternoon. Not only were the employees UNPROFESSIONAL, but rude! They decided to break the key off in my ignition and laugh about it as they were telling me about it. I keep my car in great condition! Now they have a sign of liability inside and it does state they are not responsible for Pre Existing conditions. *****SO THAT IS THE WARNING**** DO NOT GO HERE AND MAKE THE SAME MISTAKE I DID. Bc if your car goes through anything there they will find a way to blame you. They refused to refund me the detail car wash They did which was a crappy job anyways! But the rest of my day Saturday was spent driving to the dealership to get my Key fixed bc the morons at Jacksons broke it. WHAT a waste of time and energy! The Corporate office are just as rude as the customer service here at Jacksons in Gilbert! read more

Please do not purchase their prepaid detail service! They lie to you and make it seem so much better then it is. Ita very hard to schedule a time and when you arrive foe the svc they tell you everything not included so they can go well you. Was told at time of purxhase it included hand wax but they tried do an upsale for this at time of svc. When I said I thought that was included he said the package was was by a hand held machine so "basically the same". Um, no its not. Horrible way to do business! I will never return. read more

This is the worst car wash to go to, the self car wash kiosk is always broken and they take FOREVER to wipe down your vehicle. I came on my lunch break to get a quick wash and ended up stuck here for 40 MINUTES. Customer service is terrible as well. read more

Worst service for the expensive price you pay! My husband took my truck in to the Gilbert location and paid for the Ultimate car wash $40. You would think that they would actually wipe my leather seats and vacuum the interior for that price. They advertise that they do. Well, not today! My husband who obviously doesn't notice much brought the car home and didn't say anything. My seats were filthy and I had to vacuum the the entire car! The cup holders had not been touched and none of the trim in the tailgate had been wiped. I had no time to go back and complain because we were leaving for a trip. This is not the first time this has happened to me but usually, I point things out that haven't been done to the workers while I'm there (I shouldn't have to at those prices) and they take care of it. For the money we paid there should be nothing left untouched in the car. I won't go back there again and I suggest that if you do, stay on top of it or you'll end up cleaning up after them! read more

Avoid this car wash like the plague. Unless you have minimum of 35 minutes and are willing to pay more than $17 to watch them chit chat slowly while you sit there, you will be left unhappy. Don't ask a manager for help either. They are likely to let you know that "quality" takes this long.. I still have bugs all over the front bumper of my car, dog hair in the back. Not high quality. Such better choices out there. read more

I'm kicking myself for not checking Yelp for reviews before going here today. Awful service. I really don't like giving low scores (check my history) but i have to warn others. I was treated disrespectfully by everyone i spoke with. They misrepresented the offer, tell me it's all my fault i didn't understand. They said I'd get a free car wash with today's wash and a free wash with the detail. So I'm thinking 2 free washes on top of today's wash and the prepaid detail on my other car i said I'd bring in later today. But after paying and asking for my 2 free car washes i was told i misunderstood. He said 1 wash was today's and the detail is the other wash. What?!? Does a detail not come with a wash? Why did he make it sound like i was getting something for free when clearly i was paying and paid ALOT!!! So i asked to cancel the detail and just pay for the wash currently being done. Sounded reasonable since it was just minutes prior. Completely unwilling to cancel it and insulted me further by circling "all sales final" which they gave me AFTER paying. That's when they give you the fine details, which also included you need to schedule your detail in advance about a week ahead (did i not tell him i would be back later that day for the detail?). Rude beyond belief. Left there in tears and they don't care. So unbelievable the way they treat people. AJ and the lady at the cashier and the so called person in charge should be ashamed. Don't know how they live with themselves. read more

Four months months ago, an employee there attempted to sell me a new windshield for a small Crack I had on mine. I refused. I already had an appointment elsewhere. Same guy took a customers car and was attempting to back up out from the car wash line but he crashed into the wall. He came out looked around to see if anyone noticed as if he wanted to get away with that. He noticed I was watching and he then seemed extremely stressed and walked inside to inform customer and manager. That should have been a warning sign for me because today was ridiculous. I pull in to an immediate attempt of an upsell. I ordered $14.99 basic wash and l also requested them fill up my tank for gas. He wanted me to get unlimited washes for a month for $30 every month. I politely refused. I get it. I'm a salesman myself. He hands me receipt. Places another receipt on my dashboard and he writes my order on my back window. He tells me to pull into the line. At this point I'm expecting someone to take my car. Another employee guides me and instructs me into the wash. After I notice that there is an express lane for customers wishing for the $3 exterior wash only. I realized they made a mistake and thought that's what I had purchased. Instead of driving off I pulled into the interior cleaning line. The workers were looking at me Confused. I explained what happened and they stayed that they will fix it and clean the car. I walk in paid the $40 and waited 20 minutes. It was not busy at all so since no one came in to look for me I walked out and did not see my car. Same guy walks up to me asks me for receipt. I hand him receipt and a $3 tip. He hands me keys. He tells me that my car is parked out in the parking lot that's not in their property but next to business next door. I walk over and notice the writing still on my back window. I drive up to them to inform. They wipe it off. I drive off to Germain and notice that my dashboard totally dirty and my carpet still unvacuumed. I made u turn and drove right to where I picked up. I explained the situation and he started to blame me for driving the car up myself. ( I thought we cleared that up when I first drove in) I told him I waited inside for 20 minutes and you didn't do anything to my vehicle. He simply walked away as I was speaking to him and instructed someone to take my car for vacuuming. Rude. I was fed up so I walked inside to complain to a supervisor. The girl at the cashier whom I paid for my service identified herself as a supervisor tried to defend her workers by saying the basic wash does not cover dashboard cleaning and mirrors. Say what? Then she didn't apologize and walked away. I got in my car still fuming and drove off. My carpet was vacuumed but Then notice my dashboard not wiped as I'm driving down Germain. I call the shop by phone to speak with the manager. This guy sounded worse than the cleaners. Like an uneducated toothless. He didn't make any sense throughout the conversation. I told him I could have simply driven off right after my car wash and tank of gas but was honest enough to walk in and pay. This guy hung up the phone on me. Unreal. These guys were hired straight out of the homeless shelter. Don't ever go in there. Germain and Gilbert rd. In Gilbert read more

While I love the people at jacksons gas station I cannot say same for car wash people . I had made a mistake on kiosk mostly because a sales guy was telling me about a special .im not blaming him however I said to manager that I made a mistake and he basically said so sad so sorry no refunds . I explained or tried to explain to Matt the 1st guy and he quickly threw me over to Shane . Shane for lack of a better explanation was rude and demeaning to me . Telling me to be quiet or he would have me thrown out .i asked to speak to someone higher and he said I'm the highest . If this guy is Jackson's highest you will lose many customers . I have been going there for a long time . God forbid I have a problem and he basically didn't care at all about me but of course we pay his salary ...also he wanted to refund me a portion of my money thinking I used part of car wash . I told him I didn't go thru car wash and he didn't believe me and wanted to see my car. I showed him my vehicle . I couldn't believe all of the hassle over 20 bucks . I won't ever ever go back . Thank god he wasn't a cop or I would have been shackled and beaten up by this guy . He was a nut . Management needs to be aware of him . Also last car wash I paid for tire cleaner and they never wiped them down . no more Jackson's . They are just becoming cheap and not living up to the original Jackson's . read more

I like the friendly service inside the store. Sometimes a little wait to service my vehicle but I don't mind sitting and enjoying the space.

Got my seats shampoo and car odor bombed today. Had a lot of dog n the back seat that needed to be taken care of. The detail also included a car wash of the exterior and interior. The front desk girls were friendly. They managed to finish everything in a little under 3 hours. When I went to inspect the car their was still dog hair left so I ask them to continue cleaning and they did with no problem. I know they couldn't get every last little hair but at the end the car was clean and smelled fresh. If you want to go get a detail get their at 7:30am when they open. And don't be afraid to point things out. Your paying for it. read more

I came in on Saturday to get a normal car wash and was initially impressed. They tried to sell me on a detail and I said I wasn't interested but Tony assured me he would make a note to focus on my console because it needed some extra cleaning. I went inside and paid $44 dollars for an "ultimate car wash" with extra detail, and waited an hour until my car was ready. I had to ask the lady if she knew if it was ready and she told me to go check outside and my car was parked in the back and no one had called my name to tell me it was ready. Then I got inside my car and my console hadn't even been touched and looked just as dirty as it did when I brought it in and my dashboard still had dirt marks on it. I was so disappointed because I wanted to become a regular since I just moved to the area. Unfortunately, due to the bad service and low quality car wash I will not be returning. You get far more for your money at a self-serve car wash. read more

Wash wasn't that great, but I didn't want to wash it myself. Water marks all over. I was going to give them a $4 tip just to find that $2 were missing. I had hidden it just before handing over my car. Not a big deal, just didn't give them a tip since they tipped themselves. Upon driving home, I realized I had more cash in my car. They stole another $20... read more

Good customer service. I bring my SUV here once a week. Matt is detailed and focused on getting my car clean.

I will never set foot in another Jackson's car wash Do your self a favor and pick another car wash and for go the aggravation.

A BIG shout out to Eryan, Brittany and Johnny! Their customer service is beyond immeasurable!! Treated us like first class from beginning to end! They have our business moving forward!! We've been to both Jackson's, in Gilbert on Gilbert Road and San Tan Village. San Tan Village HIGH 5's all the way!! read more

I'm a nationally syndicated talk radio host heard on more than 60 stations around the country I have a 200,000 Twitter follower 100,000 Facebook fans and if I could give zero stars here I would. Spent $40 for an ultimate wash get into my car after 1 hour of waiting (not busy at all) the interior full of dust, debris fingerprints and spots on the car. I go to the line supervisor all he does is make excuses so here I am. I'll never come here again worst service worst wash PERIOD! read more

Went a couple days ago and when I got home I noticed clear coat scratches all over my hood, roof,and bumper. And on top of the the car was barley even cleaned. Payed $25 to have at least a total of 45 different scratches on my car. Then tried to say it wasn't them when I went back. ABSOLUTELY NO EXCUSE FOR THIS. YOU COST ME MORE MONEY THEN I SPENT AT YOUR HORRIBLE EXCUSE OF A CAR WASH. read more

I thought I would give them a try using there top unlimited car wash. It was ok at first. BUT they decided to get rid of the window drying after it came out of the wash. To be honest, my truck looked worse after they were done. I asked the lady at the front if they were supposed to dry the windows and she said yes so I gave them another chance. This time, as the gentleman was walking off..not even putting on tire dressing, I asked him if he was supposed to dry the windows. He said no...that they don't do it anymore because it take too long. Dropped them like a hot potato!! read more

Lots of fast hard working people. Not a bad job but not a great job. The car had lots of bugs an they got 90% of them. Maybe I am a little frugal but for 21$ I would like all the bugs off the windshield. They did a great job on the interior. This is a hard job and they worked well as a team. read more

If I could give this 0 stars I would. First time coming here paid for the $24.99 package got my car back & it was like they barely vacuumed. Found trash still under my seat & not little things there was a whole cup top... how do you miss that??? And to top it off they stole my change. What a joke!!!! read more

They sold me a car wash saying it all resolve my main concern only to have me clean it myself and when I complained, they said to buy detail service!wth!! Don't trust them. Incompetent read more

Good service. Friendly. A little high priced without good coupons but when you're here they treat you right.

This used to be a great car wash before Jacksons took it over. Terrible quality, no customer service and over priced.

I just moved to town, and I needed to get my car washed as it had 2,500 miles of road dirt on it. The team @ Jackson's Car Wash did an amazing job with the interior and exterior. The hasn't looked that good since it was new. I now realized that I was getting robbed at my former cash wash facility in Florida. The team @ Jackson's Car Wash were all so helpful and very friendly. read more

I was willing to give Jackson's a shot. They're no better than Danny's. Super high pressure! I had to tell the guy 3 times I didn't want the VIP. Even after that he wrote it on the window. I had to correct him again. If I wasn't vocal, I feel they would have screwed me. 45 minutes ago, I was told that my car would be ready in 20 minutes. Wow! They were way off. Still waiting. This is the first place ever to charge me for an oil filter on top of their already overpriced oil change. As I've been sitting here waiting on my car, it hasn't moved up in the line of cars waiting to get dried. But I did see a car with its plastic air dam ripped from underneath the it. The guys on the line were scrambling to fix it to no avail. Hey my car just moved up a spot. At this rate it will be Sunday before I get it. I gave it 2 stars only because they let me go through the car wash with my roof rack. Oh, I'm still waiting too. read more

Don't ever go here. Dropped my jeep off to have it washed Picked the the VIP, the most expensive wash,left it with them for an hour and a half. Came back had to go back and have it re-vacuumed then had to vacuum it myself with their vacuum to get it clean. They complained they couldn't get whatever gum or substance that was on the side of the Jeep off with their solvents but I was able to scratch it off of my thumbnail. Never going back again. Wish I could give less than one star. read more

Worst possible business. We taken my car in for total detail at 1 pm for drop off. And went to pick at 6 pm the car wasn't done. Nothing was done. Would never go but or suggest anyone to go. They said it want there fault. He said it was night drop. Bull crap. They lie. read more

Horrible would be a a generous description... Two large scratches on brand new car, car still dirty, two hour wait because they have no staff.... read more

Terrible place! I wish I had seen the reviews I could have saved my time and $20! I paid 16.99 for the Works and 3.00 tip. Like everyone else, my car wasn't really cleaned, dirt from a garden trip to Lowes was left in the trunk. I don't think they even stuck the vacuum in the trunk. Dash was dusty, the windows looked worse than before I went in there. The cloth they use leaves a really bad lint residue. After my car came out of the wash I saw it sitting in the sun for 10 mins or so letting the water dry on it. Thinking the wipe down would take care of it I didn't check for spots. They didn't offer to have me look at the car as later I learned they are supposed to. After waiting 30 mins I was in a hurry and needed to leave. It isn't till after you leave and see the car from the inside in the sunlight that you start to notice where the dirt is left. The back window had dried water spots, dried water spots on the side windows and mirrors. There was residue on top of my car I think from a tree at work. Still there. I went back this morning to complain to the manager, Tyler. He wanted to wash it again. I told him no I didn't have time and wanted a refund. Wouldn't do it because he said services were rendered. Really? My car was not washed, it was pushed through water and dried. He said I could come back within the week for a free wash. I don't want to waste my time for them to try again. The cloths they use will still leave the nasty film on the windows. What is the point? I'm going to have to clean it myself to undo the nasty filth they left behind. What is with these places, the ones by my work are the same quality. I'll never tip at these places again. You can't trust them and don't see their work until you pull away. I'll stick with my $5 gas station car wash and do the inside myself. read more

VIP wash wow, one guy drying and detailing. I am 9 cars back and it's a cloudy day at 3:30. Glad I didn't come on a busy day. Downhill since it was raided and it was Dannys. I probably won't be back anytime soon. read more

The workers here are so nice! They do a great job cleaning the inside of your car, even if you only get the basic wash. Matt (the manager) always walks around to make sure the waiting customers are doing well. This is the only car wash I will go to!! read more

This place is a total rip off. Jackson Car Wash off Germann and Gilbert Road. They do a 1/32 nd of the job that you pay for. I went there and left feeling like I was just ripped off. Inside of the car still had all the dust in it, windows on the inside were not cleaned and it didn't even look like they vacuumed. There are many choices out there and I will never take my car there again. He had a free coupon and my brother went there today and he came back so mad telling me about the car wash he went to today and said the car doesn't even look like they cleaned it. Save your money and go to a car wash that hires people that actually will clean your car and not pretend to clean it just to get a tip in their pocket. read more

Worst experience I've ever had at a car wash. Customer service was awful. Let's just say out of all the car washes I've been to this is by far the WORST!!! read more