I took my black four-door truck to Jackson's Car Wash and purchased the $28 Ultimate Wash. Unfortunately, when I got home I noticed water spots on the doors and sides, the mirrors were not fully wiped down, and the sunroof had not been wiped either. I did return, and to their credit they rewashed and dried the truck right away. I understand this isn't a full detailing service, but for $28 I don't feel I should have to finish wiping down the vehicle myself once I get home. read more

Tre gave exception excellent service today. Make me want to come more often. Keep up the great work... Mills read more

Save your money and go somewhere else. $40 gets shiny oil over dust. You're better off doing it yourself. Never again. read more

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Well, I haven't been in this place in over six years and now I remember why I paid $40 for a Car Wash they call premium Car Wash I got slapped some armor all here and there you can definitely tell where it was and where it's not Jamal parts shiny parts, doll how do you not get everything especially for $39? I wouldn't let my 12-year-old miss these spots and the window is not clean. I got wipe marks from a rag that clearly wasn't clean enough to wipe because there's streaks it's ridiculous. I'm gonna pay $40 for a car wash. It should take more than 10 minutes and if it does only take 10 minutes, it should be perfect absolutely terrible still marks on the window from bugs. I took a bug out the window. It's unbelievable if I could give you -5 stars I would if I could put you out of business I would you suck you're awful. You're terrible. You're ripping people off you guys got in trouble with the Law years ago for hiring thugs and you're worse now. read more

I got "the works" car wash. Which apparently does not include wiping down the inside of the doors or vacuuming properly (sarcasm, they should have done it but did not). It does, however, come with a fresh chip in my window tint that they just deny was done by them and refuse to do anything about. Good news is the damage and dirt left only cost me $32 including the tip I left them before seeing what a great job they did. read more

Jacksons Car Wash - Freshly chipped window tint. - Car Wash Near Me - Phoenix, Arizona

I bought the most expensive wash. I get a better wash at the discount car washes. There's still debris in my front seat cup holders. They didn't vacuum them or wipe them down. The post was on the most expensive car wash was 5 minutes tops. Very disappointing! read more

Jacksons Car Wash - Car Wash Near Me - Phoenix, Arizona

The staff does a good job cleaning my car. I go on Wednesdays for the sale price. !!Message to management: put some misters out for your staff members working outside!! Phoenix is miserable and working outside in this summer heat is brutal. Front greeters and the back. I love supporting companies that really care about their employees. Don't be so cheap. Take care of your people. You have misters for the customers which I'm thankful for. read more

This is the worse place I have ever been to. They left my car with stains that could not be removed and did nothing about it. With terrible customer service. read more

Jacksons Car Wash - this is how I received my car after detailing! And could not be removed, Had to buy a whole new plastic part from dealer. - Car Wash Near Me - Phoenix, Arizona

Since Trey took over the management, we have received superb customer service here! We have 2 Teslas that are on the monthly pass so we frequent this car wash! The attendants are personable and work hard to offer excellent service! We highly recommend this place! read more

Do not go to this car wash. I came out of it with a 6 inch black mark across the top of my trunk. Now I have a black streak across my WHITE car. Do not go here and risk having your paint damaged. Don't expect anyone to take responsibility and fix the issue. They will only make you wrong coming up with some reason why they are not responsible. Save your money and wash it yourself. At least you won't have to pay for a new paint job. read more

From the moment I pulled up I was approached and greeted. Tre was exceptional, he got my car in and out in no time. Everything looked amazing. 5 stars. 20th Street and Highland PHX, AZ read more

my sister and I came here and it was quite pointless. I pay half the price to wash my own car (not "professionally") and it comes out spotless, inside and out. my sister paid $50 plus tip for and exterior/interior clean and it's like nothing was done at all. The dashboard wasn't wiped down at all (the screen still had dust and fingerprints), no windows were cleaned inside, the car was barely vacuumed, and there is now residue spots on what are supposed to be freshly cleaned seats? This place is an absolute scam, better off using the hose in your driveway. read more

I paid $40 for a car wash. I was waiting a while for my car and one of the supervisors kept making the guy working on my car go back and wipe things down and he started wiping my front grill when I was trying to leave. I had a stroke and I'm on a cane so I have a hard time standing and walking for a long time so I didn't go out and check my vehicle however I pulled in the shopping center parking lot located next to the Jackson's car wash. My windows had never been wiped down. They had water spots everywhere bugs on the grill. There was no attempt to vacuum my backseat. There was dust and dog hair everywhere I get they can't get all the dog hair, but they can make some kind of an effort. There were different dirt spots throughout my vehicle water stains all over all my windows miss spots in my interior when I was getting in the car he hadn't done my driver side window so he had to do it while I was sitting in the vehicle I used to go to Jackson's all the time and over the years. I don't go very often but I was in the area and thought it'd be nice to get my car nice and clean. The only reason I know it was washed is because I drove it through the car wash myself I will never return to Jackson's. I have 25 photos if you want them. read more

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Very LOUD LOUD LOUD LOUD noises in outdoor waiting area. After wash, Detailed cleaning, and Wax. Inside door opening still dirty. Windows still dirty. Immediately brought back and they cleaned. 2005 Ram 2500 had not been cleaned to this extent in 20 years. So the question is, am I happy with the $$ it cost. Answer is 80% yes. 3 stars because I had to bring it back. And the noise read more

I bought a detail package from a sales rep that promised the world. The minute I paid I started hearing the can't do statements. These were the direct opposite statements from what the sales rep had said. After dropping my car off at 740 am I went back at 1pm to find that it still wasn't done. I am still waiting for it. Apparently they got busy after I dropped my car off. Rather than finishing the project they had committed to, they moved mine to the back to take on new business. The same "can't do" worker made excuses. This is made worse because they don't communicate and they don't answer their phone. I consider this BAD service. I will not use this business again! My monthly wash package will be cancelled on Monday and I will not tip the workers who didn't follow through on their commitment. You had a chance to gain a new customer, instead you screwed someone over that will never use your service again. If you can't deliver the service; 1. don't take my money 2. don't take my car from me You got your $200 + but you will never get another dime! read more

Jackson's should be embarrassed to even call this a car wash. I made the mistake of giving them a second chance after a terrible experience years ago -- and shocker, nothing has changed. If anything, it's worse. I paid for the "Ultimate Wash," and what I got was an ultimate scam. The car looked like it barely even went through the wash. Complete waste of money. And the customer service? Absolutely awful. Trey's attitude was horrible-- zero professionalism, zero effort, zero respect for customers. If that's the standard Jackson's accepts, it says everything about this place. This is a fleet vehicle, and after today, our fleet will not be coming back. You just lost a lot more business than the price of one lousy wash. Save your time, save your money, and take your car literally anywhere else. read more

I don't usually do reviews unless the place is either really good or really bad, i've never been to Jackson's i usually just clean my car myself and vacuum/small detail but i decided to go in and try it out. I paid for the VIP car wash which comes with vacuuming, interior/ exterior cleaning, and many other things. The drive through car wash was great it got almost all the dirt off my car from the storm. But when it was their turn to do the finishing touches they did no give me the VIP wash i paid for, they didn't vacuum, they wiped down half of my door, my middle console/ car play area wasn't wiped down at all, and do they not normally take out the trash? they took about 5 minutes on my car... So i pretty much paid $30 for the drive through car wash. Definitely just going to do it myself next time. Very disappointed. I'm glad i didn't pay for the $75 wash read more

Used there services about five years ago the attention to detail as dramatically declined. Poor service, no pride in their job, way over priced. Doing as little as they can to collect the paycheck. read more

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Received amazing service today at the Happy Valley location. Tre the manager is awesome. I appreciate your hustle. You guys have a true leader. read more

I get my work vehicles washed at Jackson's Car Wash Norterra Mall in North Phoenix. Paz, the guy that checks my vehicles in has been great, attentive & professional.It's a pleasure to deal with him. read more

Everything needs help here!!! They are the only real place around but jeez! I paid for the car wash at 1:11 PM and they did not start on the car until til 2PM. The workers are all sitting around eating. I get the need for a break but don't take that break where customers are staring at you and their car sitting there. If the wait times are lasting this long they should tell the customers before paying if they want to wait. The prices went up as so many things have and they ask if you want to put your tip in when you purchase and even before you drive the car yourself through the wash. Why does anyone pay a tip for a service they don't know of yet is beyond me? This is not a good place to go for great customer service And one of the guys who said he is only two days new there was trying to sell me in getting a new window ordered through my insurance through them. What a racket here. My thoughts - Don't go here. read more

well, I don't like giving bad reviews, but when a company seems to be going out of business and will not answer calls or return calls or accept calls. The only thing I can do is assume that I'm not wrong, they don't care about business anymore, clearly they don't care enough to update the equipment and have working vacuums and a car wash that you don't get stuck in. so the only way to leave a review is to give them one star, but I would give them -2 stars at this point for overcharging month after month after month and not taking my calls to cancel this membership that is designed to charge you multiple times a month without you that it's happening so go ahead Jackson's car wash let your equipment go to crap and don't talk to anyone about it and good luck trying to reopen when you get around to caring about your business read more

Great price for full service and they are so nice. Service was quick and they did a good job

My original review was posted on 1/18/25 after a horrible horrible service and although I appreciate Melissa's, the owner, response, I will not be returning for two reasons. With all of the political anger happening in our country, I started to wonder that maybe my the Trump stickers in my back window were why they did such a horrible HORRIBLE job and the man that "checked" me in was such a jerk to me. But....maybe it could also be that they still, after seeing reviews after mine, just don't care. Sad, so sad as it used to be a wonderful business! I will try another business and thanks to other reviews stating that ALL Jacksons Car Washes suck now, it won't be a Jackson business. But again, thank you Melissa for taking the time to not only read the reviews but to also respond. I really do wish you the best because with the employees you employ, including managers, you're really going to need it. read more

The guy that lines you up for the wash stacks the cars on top of one another. When you give a reasonable amount of space between the car to your front he waves and motions to you like he's having a seizure. When brought up to the mgr he tells me "man I'm sorry, Mario has been doing this for 14 years and gets them in". He could care less about my concern of being 2 feet away from the car to my front or his employee treating customers like they are stupid. There are A LOT of other options and I will use them. I'll never go to Jackson's again. read more

A well run business! Professional and quick I appreciate this business thank you! Streamlining the vacuum s to the exit really improved efficiency read more

Jacksons Car Wash - Always a great wash n shine - Car Wash Near Me - Phoenix, Arizona

I paid for a handwashing on my dully which cost me $150 and they did a terrible job. They didn't even clean the inside of the truck. It was a terrible experience and I will never go back! read more

Do not ever take your car here. They try to upsell you everything and even if you say no, they will add it on and do work expecting you to pay. I took my 2017 Camaro SS here in October of 2018 for an oil change and a wash with a light wipe down.... They said they waxed the rims and pressure washed the engine.... nothing that I agreed to... It requires a waiver and I own a pressure washer??? Who would pressure wash a computer anyways? Well they did without my permission and they stripped the accent painting right off of my fuel rails... I have been following up now since this happened with their corporate office and the store. They always blame it on prior management and get defensive. To replace the fuel rails will be over 300 bucks... so know one ever calls me back... never and I have email after email forwarding the same information... They just want you out of the store... and they never follow up.. Always the same thing... We will have to reaserch it sir... All talk no action and no customer service... read more

Before using their car wash service, we did not have a cracked windshield. After using it, we do - completely bottom to top. We asked to speak to a manager multiple times but a manager never came to speak with us. They claim there was a small chip prior to using them and that caused the crack. We should have been able to speak to the manager or log the event somehow. I would not recommend this place. Only giving one star because I b annoy give 0 stars. read more

In the past, I have been very disappointed with this location, but after my most recent visits, I can say they have most definitely changed my opinion, & I would highly recommend them! Thanks to Tristan, (who made this process very simple & speedy) I got a new windshield with protective tinting, which I was very much in need of. & Thanks to Moses, who detailed the outside of my car & did a phenomenal job! It looks brand new! read more

First of all the gas is very expensive. The staff here is incredibly rude. There was a 40 year old woman behind the counter who overcharged me for a candy bar and soda. When I pointed it out she said "Too bad" and refused to give me a refund. When I asked to speak me to a manager she told me to "Quit wasting my time" belched, and then headed outside for a smoke break. read more

I stopped going to Jackson's car wash a while back because the initial guy who took my request s (I think his name was Shane) was totally unprofessional, not friendly at all and very cocky. Plus the car washes I received were done poorly. I was in the neighborhood and thought I'd try them again. I was extremely impressed this time. Paz Acosta was the service writer who was not only professional, but a pleasure to deal with. Zach, the facilities manager and his crew did an absolutely fantastic job with my car. They even got the dog fur out of my carpets. They were maticulous and cleaned every nook and cranny. I will go back to this Jackson's location as long as these two men are there. Keep up the great work you guys and team. read more

Paid $40 (including $9.00 tip) to have my car washed. Paid extra to have the dash cleaned and dressed. What did I get for my money? Half of the dash was missed, the inside of my rear window wasn't cleaned and wiped down correctly. Door panels were missed. Will never go back. Wouldn't recommend this business to my worst enemy. read more

I have been going here for over four years! NEVER AGAIN! I got ripped off for paying $40.00 for the usual $25.00 car wash. AND waited for over one hour! WTF? The only good thing about my experience today was the nice guys doing their best, and a good attitude. Good luck Jackson!! You run a crappy business:( read more

My first visit here and dissatisfied with the services. Cashier and the staff was very nice in behavior but the cleaning for which everyone goes there is unsatisfactory. I took VIP package which cost $25 and I must say that they don't even give a damn to the service provided for that such a high price. Everything was done in just 20 mins. On checking car after service, I noticed wheels was not even cleaned properly. Front bonet area had a black line which I had to ask them to clean again. Tire shine was applied in so hurry that it didn't even felt to be taken care properly. Inside also every nook and corner had dirt. Even the cupboards too. Basically it was not even worth for $10 package. Won't return here for sure. Very costly and no detailed cleaning done even when you pay for highest packages. read more

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Thought I'd stop in and get a car wash from a recent trip. I knew my truck was dirty and spent the extra money for a vip ($30) wash as recommend by the front personal. Highly disappointed in the wash. Interior was vacuumed well but the windows weren't cleaned. They also missed tons of spots on the dash and doors. Exterior was terrible, my hood looked like they didn't even wipe it, my rear cover and bumper were still dirty. Finger touch dirty when I wiped my finger across it. I don't even think they touched half the vehicle when wiping it down. They even missed half the tires. Asked for a supervisor and there was none to be found. The guy told me he didn't know where they were. Save your money, avoid this place. read more

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They convinced me to use their glass company "clear view glass and tint" and everything they pitched to me was a lie. It was a huge waste of time. On top of that, they did a crap job washing my car. My kids could have done a better job. read more

I would leave a lesser review but can't. and need everyone to know they treated my wife like absolute crap. husbands do not send your wives there. they are completely unprofessional and made her feel like a laughing stock. will NEVER have my daughters or wife come here ever. they didn't do the work that was needed or pre paid for and sent her home with no work done and threw the keys at her. UPDATE CORPORATE NUMBER DOES NOT WORK LEFT ON HOLD TO LEAVE A MESSAGE read more

they had the car at 8 AM for a complete detail. Oversold the ceramic coating at $400 more than the $200 I paid. said it was ready at 3:30 - got there and car was scratched and not clean and no ceramic coating. "Oh, you had the diamond package. " No I didn't - gave her the receipt. "Oh, it will be done by 530 today." Called five times. Left message - no response or phone call. It is now 5:45 PM and no one answers the phone and no one calls back. there is no way to contact anyone. they probably subcontract the work at their location, pay someone $100 to do the work and take the profit. HORRIBLE PLACE!! go somewhere reliable. If I could I would give them a negative 10. read more

Expected more than I got for what I paid. The guy gave me a great deal for a Veteran I thought, but $80+ dollars later and my dash wasn't even wiped off. Still dusty. I work hard for my money and don't play the veteran card much and this is what I get. They hardly vacuumed inside. I'll post pics. The one star is for the outside. Tires look great but the wax job missed spots. All good though. Just a lesson learned. read more

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