I have mixed feelings about this location. Most of the staff are Vietnamese with Limited Working English Proficiency. Dr. Jacklyn Do speaks English and Vietnamese fluently. I believe the language and cultural barriers lead to patients feeling uncomfortable. As someone who is Vietnamese, I felt comfortable but I understand why others would have a different experience. I've received both good and not ideal care from this office. Pros: -They accept a wide range of insurances plans here. -They are located right next door to a Walgreens. Convenient for picking up prescription medications. -They are gentle with blood work. -When my family didn't believe the severity of a medical situation, Dr. Do convinced my family to take me to the ER where I received the appropriate care. Cons & Areas For Improvement: -Even with appointments, I've always experienced long wait times here. -Appointments can feel rushed and hospitality could be better. For example, when reviewing my skin allergy test results, the staff only discussed my most severe allergies and told me to read the rest of the report at home instead of thoroughly explaining all of the results. I was also told that as a girl I should take better care of my skin. Comments like this are normal in Vietnamese culture but professionalism is definitely needed, to make all patients regardless of racial background feel comfortable. -When my family member needed a sports physical signed by an MD, it was signed by a nurse practitioner instead, causing us to come back for another visit to get the appropriate signature. -I was referred to a dermatologist that I wasn't satisfied with after looking at their reviews. read more

This office is my new primary care physician, I had an accident with my hand just before 4th of July, they were able to get me in access my hand and made sure no infection and check all my vitals as I was pretty shook up. They are all such great staff, that handle so many ethinic languages, clean , spacious, and all so friendly. Thank you all for the great comfort I have received. They are a great asset to our community. read more

Jaclyn Do, MD - My right hand as musician - Doctors Near Me - Garden Grove, California

See all

First off, rude as hell. I called in to double check a referral for an upcoming appointment but when they couldn't locate my family member's name in the system, they asked who was our doctor and I said "Jaclyn Do", and their response was "that's not our doctor, we don't have a doctor here by that name" and proceeds to rush off the phone by screaming "bye" and hangs up. They clearly can't provide adequate customer service. Why is your business listed under Jaclyn Do if you don't have a doctor by that name? Get your shit straight. read more

I've been coming to this medical office for several months, and I can honestly say it's been an absolute nightmare. Let's start with the appointments: they never respect the scheduled time. What's the point of making an appointment if you're going to wait 1 to 2 hours every single time? It's beyond disrespectful and a complete waste of time. Now, the so-called "medical visit"... if you can even call it that. Dr. DO is hands down the worst doctor I have ever encountered in my entire life. Her consultations are rushed, careless, and frankly useless. She comes across more like a clueless beginner than a licensed professional. There is no listening, no proper exam, no real medical care. Just in and out, as fast as possible. The entire office is disorganized, unprofessional, and borderline negligent. The staff is barely courteous, and Dr. DO has no business practicing medicine. If you value your time, your health, and basic human decency, stay far away from this place. But if you're curious to see what the worst medical experience in Orange County looks like, go ahead and book an appointment with Dr. DO -- and prepare to regret it. read more

I'm a new patient with new insurance. Everyone was so nice and helpful. PA answered all my questions. Definitely would recommend.

Visits can take a long time. Some visits are unnecessary, just want you to come in. Have to pay cash. Not very knowledgeable.

If I could give 0 stars I would. She was rude, condescending, and very unprofessional. She made me feel uncomfortable and the lack of professionalism was horrifying. It all felt very sketchy especially since they only accept cash or Venmo. read more

Staffs are impolite, lazy to help patients, bad attitude, rude, ignore patient requests..... bad office

This clinic is terrible, unprofessional and unethical. I came there for the annual checkup. Came right on the appointment time, the receptionist there had a really bad attitude. All she said was pay $40 copay and wait. So I waited for 30 mins to be called in. The nurse was nice, at least I saw a smile on her face. Go thru the routine and was sent to the room. Doc Jaclyn showed up in 20 mins, during the checkup, all she talked about was botox, persuading me to do lasik hair removal, etc... Exam was done in 15 mins. I told her that I always feel dizzy, if anything is wrong, she told me that because the fluid behind my eardrum was unbalanced, and there's nothing she can do. So she sent me to get a blood test. Received a phone call from the office 2 weeks later telling me that Doc need to see me. I was worried, show up and again seeing that bad ass receptionist, paid $40 and wait. When doc came in, I asked if anything is wrong, all she said was your result are all fine. That's it!! WTF!!! They took my $40 and made me worry the shit out of me, just to tell me that? They could have told me over the phone call?? The worse part was that I was so upset and went to another doctor, the result of my dizziness was due to to that my blood count was low. They put me on a daily iron vitamin and I don't have the dizziness symptoms anymore. Please people, don't waste your time and play with your health by using this Jaclynn Do clinic. read more

The staff speaks broken english. They always put you on hold and never let you respond to their "question". They just put you on hold for long periods of time. I'm giving this office four stars because Nikki is great and the Dr i saw wrote up my prescriptions and had no issues with pick up. What I didn't like besides the rest of the staff was the lack of communication this office had with another office that I was sent to for a lymphoma. I was sent to an office that specializes in breast cancer and they were upset with me for wasting their time with my lymphoma. At this point I have not heard back from anyone and I'm considering of dealing with the pain my lymphoma is giving me. This office is always busy which i don't blame them since they are fluent in Vietnamese i believe and majority of their patients are as well. read more

Upon arrival, I noticed that the waiting area is very clean and modern. There is a full office staff of about 5 who work behind the counter. There is seating for about 15 people in the waiting room. The staff seem pretty normal in terms of customer service and helpfulness. Nothing too special here. We had an appointment at 9:30a and they called us back around 10:00a. I will test the appointment time and the time it takes to be called back. 15-30 minutes is within reason. The nurse and the doctor were fine. They were quick and efficient. The doctor had a sense of humor. We felt comfortable here and we will continue to come back when necessary. Updates to follow. read more

Jaclyn Do, MD - Waiting Area - Doctors Near Me - Garden Grove, California

See all

Been coming here for about a year and a half and all of the sudden they stopped answering their phones. Can't make an appointment, I called my insurance to see if the office was still active and the insurance even got sent to voicemail. I'm going to drive over there to see if the office is even open. This is ridiculous and super unprofessional. Waste of time read more

Hmmm, I wanted to not write this review because maybe the staff will see it and then my prescription from the pharmacy won't be approved but that's not very professional is it? so i am writing my review andd WELL it doesn't matter here I am almost 3 months later and my prescription is still not approved. It took calling back and forth from pharmacy to doctor's office only for the doctor's office to keep saying they didn't get a request...this has happened 3 times. So if you like to wait over 2 months to still get the whole "oh we didn't get anything" then you wouldn't mind. Also the office assistant that answers the phone can be ehh...not the nicest person. I asked her if she has received any fax since it's been so and so days she would answer "we sign off everything day of, we wouldn't just hold onto it." I am just rambling but hey, this is quite frustrating. Also, I wanted to see a dermatologist since I have this lovely thing called eczema. The dermatologist office stated I needed to have a referral from my doctor...great. I called my doctor's office and asked for a referral and they told me oh you came in 2 months ago so you have to come back. Let me think...it says on file I have eczema every single time I've visited....so I need to come back and say oh guess what? I have eczema STILL. It just doesn't make sense. Maybe I wouldn't have to see a dermatologist if someone would just approve the medicine that she herself wrote the prescription. In any case, I was always willing to give her a chance but I have been a patient for a long time and I will be finding another doctor. much disappointed. very delayed. so wait around. wow. read more

Dr Jaclyn Do has been my primary care physician for some time now. She is always available to me when needed with great advice and willing to work on any illness that I may have. She also monitors my routine check ups with specialists to make sure all is good. She has a wonderful kind manner and speaks very candidly, this is something that I enjoy. I know others, both medical personnel and patients, who have recommended her highly. I'm not sure what the person in the other review was talking about but her office on Westminster is new, clean and well organized. There is no glass between the office personnel and the waiting room and they are always willing to help if you ask a question. I've never ever had to wait like some other doctor's offices. read more

I came in for a yearly examination and possible a hepatitis A vaccine shot before I leave the country. The doctor wouldn't give me a shot until I do my yearly blood test physical exam. I feel like I wasted my time and co-pay went down the drain knowing this would happen. My friend on the other hand went to Kaiser and got his Hepatitis A vaccine shot with no problems. How do you expect your clients to keep coming back if you don't take care of your patients needs? read more

I've been wanting to write a review for this doctor, only because she is the worst doctor I have ever been to. Her waiting room looks like I'm at a bad clinic and doesn't even look as appealing as Planned Parenthood. Anyway, not only do I not like the environment, she has really bad bedside manners. I am currently taking strong pain killers due to recent surgery. I had cancer on my kidney and had to get it removed. My surgeon is friends with Jaclyn and recommended me to her. I respect my surgeon very much so I took his advice because I was looking for a female doctor. I told her I was experiencing pain and she basically just judged me, only just because of the medication I was on. She told me that the medication I was on was highly addictive, and of course, I knew that. The surgeon didn't mind putting me on it, but she did. She probably thought I was some kind of drug addict, even though I have never touched drugs my life, except what is prescribed to me. She only filled my prescription twice. She told me that I needed to see a pain specialist which I agreed and thought it was a good idea to go see one. I also had to get a pap smear done before I saw her again but I couldn't get it done because I was on my period. She probably thought I was using her to get drugs because I was a new patient. She told me that she would give me only two weeks of medication and that's all she was going to give me. She said that it should buy me some time to go see the pain specialist. I agreed and understood but did not like the tone and look she was giving me while she aggressively wrote my prescription. I went to the pharmacy and went to go get a refill on my pain killers and they told me that it was an odd prescription because not a lot of patients get written only a weeks worth of pain medication. I told them my doctor (Jaclyn Do) meant to write me two weeks. They said I should go back and ask her, which I did. I asked the people at the front desk if I may talk to Jaclyn Do about the prescription she wrote me, and they said they would go get her. Soon after, I talked to Jaclyn and asked her if she meant to give me two weeks worth of prescription. She answered, "yes" and then I said "I'm sorry but the pharmacists said this is only one week's worth." She grabbed my file and then raised her voice and said, "NO, I gave you two weeks worth of prescription." (She prescribed me only 14 pills) The prescription said to take my medicine twice a day. I tried explaining to her that 14 pills is only one weeks worth of prescription. She basically gave me a very nasty attitude and said "It doesn't matter, I told you that's all I was going to give you, until you seen a specialist." I asked her, "Even if you said you were going to give me two weeks worth of prescription?" and she angrily said "YES." She basically shot me down and shut me up. I walked out of her office and grabbed my prescription bag to show her that it says that my medication will only last me a week. I asked the front desk again if I could talk to her once more, and they told me that "JACLYN DO does not want to discuss this with you anymore". SHE WOULD NOT COME OUT TO EVEN TALK TO HER PATIENT! I was bewildered. I NEVER IN MY LIFE OF DOCTOR VISITS HAVE HAD SUCH A HORRIBLE EXPERIENCE/DOCTOR IN MY LIFE. Doctors are supposed to listen to the patients and diagnose them correctly. Having an open mind would also be nice. Not only that, what doctor prances around in white high heeled boots with her white MD coat? She's so vain and obnoxious. Just because the pain killer I'm on has a reputation of being abused and misused from other people, why do we patients who need it have to suffer? And yet, have a crappy doctor who also judges you and does not even care to know your full situation or even care to understand your situation. Yes I'm young, and starting the drugs I'm on is dangerous but they prescribed it to me at the hospital. I got a kidney removed, for goodness sakes. Concluding, SHE DOES NOT CARE ABOUT HER PATIENTS! Yes, my medication is very highly addictive but she wouldn't even ween me off my medicine. JUST NOT TAKING MY MEDICINE COULD BE DANGEROUS. People who just stopped cold turkey could have seizures. I told all my friends about Jaclyn and they told me that this has to be the WORST DOCTOR ever. NO DOCTOR IN SOCIETY SHOULD TREAT PATIENTS LIKE THAT and not come out to face them. BAD BAD BEDSIDE MANNERS. DO YOURSELF A FAVOR AND SKIP THIS ONE, there are many doctors to choose from who are hospitable, and their office doesn't look like a jail cell. I would give her negative stars, but it won't allow me and said I had to at least give her one "star" read more

-5 stars Worst office staff. Wife requested a recommendation letter to see a specialist and was told that it would be processed...Called back mid-week to check status and was told to wait. Called back a week later and was told that she needed to see the doctor...WTF, why didn't they tell her that in the beginning? Will never come back read more

Called and asked if I need an appointment or can I walk in and wait? Receptionist asks for what? I reply "to see the doctor." She says an appointment is needed and the next available is Friday. I say no thanks, I'm sick now (it's Monday morning)! read more

Sorry I am not one to complain on Yelp. People are entitled to run their business but this is about how this doctor is pretty incompetent. I came in diagnosing myself via the internet and she agreed There was no check up whatsoever. Talk about being treated like a piece of meat in a meat market. She was rushing through my visit! It was then that I told her that to run some tests because a doctor in the family had suggested it might be so and so based on the symptoms I told him over the phone. Sure enough the doctor that diagnosed me over the phone was more accurate than Dr Do. I should have saved myself the in person good for nothing doctor and listened to a more professional doctor on the phone and had him write me up the prescription. Keep in mind not all doctors are the same. Some are line cooks while others are chefs! Some of these people need to just be honest when they apply to medical school. "I do not care that much about people. I just want to make a lot of money off of insurance and keep them healthy enough yet sick so that I will have a constant stream of income." read more

This clinic hardly picks up the phone when we call in. They hardly call patients about the result of the lab test. Staff often give out wrong info to patients. Front services were terrible. read more

This review is for our visit on 11/18/2018. Thhe doctor was nice.. but the staff there is extreamly lazy. We drove from Irvine to this office for my son's appointment.. insurance info was provided prior our visit.. the answer we had was that doctor can't see my son because they can't verify the insurance. read more

IMPORTANT THIS WILL SAVE YOUR LIFE!!! If I could give this place ZERO STARS I would. And if you see a review with a star rating over one don't even read it, it is probably the doctor's friends (if she has any) or people she payed to write that review. First off the staff are all very stuck up like wow having a receptionists job makes you sssoo great. You walk in and they already look down on you, you don't even get a "hello". You get a "gross you're sick" vibe. Not to mention they don't even know how to use a computer, I have no idea what they are so stuck up about honestly. They probably feel good compared to the sick people coming into the clinic. AND THE DOCTOR, DO NOT GET ME STARTED. I have no idea where she got her degree at but she comes to work an hour after lunch break is over in her five inch heels and MISDIAGNOSE you. Yes she's a doctor that probably didn't even read her college textbook. I had a lung infection and I had to go back TWICE before she even sends me to take an X-ray. YES YOU READ THAT CORRECTLY, most doctors know if you have a lung infection just just by listening to your chest but she listened to me twice and said "yeah I don't think anything is wrong with you but since you keep insisting okay I'll give you an X-ray". I might as well have cancer written on my forehead and she might not even know. The only decent one is the nurse, she's nice and respectful. And actually makes you feel like a person, not some walking bacteria. I transferred out of her clinic, if you can even call it that and it's only been a week since I had her as my doctor. read more

Ok I usually don't write reviews but I feel compelled to do so. If they had 0 star choice I would choose it. This is. The worst most unprofessional Dr and staffing have ever met in my life. Been having. A headache since May 17th went to see Dr. Well you would think they are looking out for your best interest well not the case here. All the Dr does. Is keeps prescribing me pills and more pills and more pills. I am not a pill person she told me I need an xray ok done. Well she needed to read xrays. Before she sent well suppose to send me to get my neck problem resolved. Well after calling office for 3days still nothing I had to physically go down to office after several phone calls and days later with an appt because she can't see you with out an appt. Which every time I called I got a new staff member . Which was frustrating. I saw her my appt 2:15 well almost. 2hours later she saw me I had questions for her . She didn't examine me she told me I need physical therapy . I have high blood pressure and she. Wants to send me to do more tests. Well I told her I need to be adjusted by a chiropractor due to I have had this issue before she said no u need physical therapy well I have paperwork she needed to sign she said no. 10. Min later she said ok we done I have other patients I said I'm have questions I'm your patient she said no u take too long and she walked out. What is wrong with this picture . How rude . How unprofessional and disrespectful was she. DO NOT GO TO THIS DOCTOR. I have the problem still with my neck. I can't. Sleep. I have headache every night my equilibrium is off. But I need pills and physical therapy . I feel helpless I shouldn't have to be calling and calling and being prescribed pills I don't need. And tests I don't need. read more