Amazing staff here Dr . Joshua is awesome he's always so supportive always making sure I'm very…read morecomfortable when I come in for my injections In my knee cause previously I've had bad experiences when receiving my injections with my regular doctor, I would have really bad anxiety going in .. but now I don't mind going in to get my injections with Both Dr Joshua and Dr Borden ! Thank you

Dr Kurtz and his staff are absolutely wonderful. We receive such good care in his office. He's…read moretruly the best!

Not all OC Urgent care locations are built the same ! This one shines extra bright bc of PA…read moreDaniella, who was super sweet, helpful, and very thorough. She gave me time to talk and listened carefully to all my concerns. Some front desk staff at other locations act like you're bothering them but the girl at the front desk and other assistant here were both also easy to approach and ready to assist!

If I could give this place 100 stars, I would. To start off, my bf ended up with a really painful…read moreand hurt ankle, and we are unsure why. We came here because they accepted our medi-cal insurance (which not many places do). We got there and received exceptional care. The doctor was amazing. Michelle, the front desk, was just simply so sweet and amazing! She truly made our appointment go so smoothly and put our mind at ease. Thank you Michelle! You're a superstar!!!!!

So a couple of things, I saw people being turned away from here for things out of the control of…read morethe clinic. They were lovely and professional staff however, please do not come here if you need an xray. They do not have this equipment. Also to the two wonderful ladies whom were work on 5/4 around 4pm or so. Thank you for everything. I totally forgot it was my mothers bday and they actually got me in early due to a cancellation! Not just that they were able to expedite a referral so that I was capable of getting another appointment same week for my dermatologist. The ladies there were extremely sweet and kind and did everything they could to assist me! Thank you for everything!

From my check-in with Lily, to my private and through consultation with Jen, all the way to picking…read moreup my prescription right next door at the pharmacy, 10s all the way! What about great team these women (Lily and Jen) are. I felt heard and secure, cared for and looked after. I would 100% come again.

Update: Called billing department and the lady was able to…read morecorrect the billing issue, not sure what happened with their billing system. ------------------------------ I have an HMO and confirmed multiple times during my visit on 3/21 that they were in-network. Despite being told my responsibility was only a $20 copay, which I paid promptly when the first bill arrived. I just received a second "surprise" bill for $120.

This location use to be my urgent care but was taken over by clineva. The staff and management is…read moreway better but Joey and dustin were my favorite from the old urgent care, glad they are still working at this new company. Clineva is fast and efficient.

I was referred to Xpress by the amazing care providers at Carbon Health because they do not accept…read moreMediCal/CalOptima. I like having the option of excellent urgent care and try to avoid spending needless hours in the ER. My respiratory and diabetic conditions have required approximately 9 or 10 visits. The front desk personnel are 100% on point; efficient friendly and caring while handling business. Also, they answer the phone quickly, which is unheard of in 2026. With the exception of 2 visits my wait times have been very short and every single provider has been excellent. The providers are very thorough, but please be advised, they can only address the highest priority health concern that you have at the time. Based on today's interaction 10 or 20 stars. Thank you team!

I went to this facility twice out of necessity, and both times I was unhappy with the quality of…read morecare and service. On my first visit, the doctor concluded I had covid before I shared much information or tests were even run. I was having pretty bad brain fog and figured maybe patients with covid just look a special type of run down and they can just tell at this point. I was feeling pretty awful. they sent out a couple test and told me there wasn't much they could do besides advising me to take OTC pain killers and offered a couple of prescriptions to help with the pain. I was pretty distraught and out of it and the staff was very kind and patient with me, and tried to explain everything as best they could. a miserable 4 days later they called to tell me all tests came back negative and it was just a cold. while i appreciated the follow up, i was incredibly confused; I was still having awful brain fog and, especially given the severity of my symptoms I could not believe this was a mere cold. but I resigned myself because I didn't go to medical school. a week later i was back to 100% and ready to call it a weird bad cold. less than 2 weeks later, all of the same symptoms flare back up. I'm incapacitated and a wreck. I go back to this urgent care hoping they can provide greater support since this appears to be something recurring, but when I began to explain this, I was told they're here to treat the symptoms and can't really support beyond that. again the staff was kind and tried to explain to me I had a cold and there was nothing they could do besides advise OTC meds, and quite frankly i cried because I had been in so much pain for so long. that kinda forced them to take a moment to really listen to me and I felt like the doctor was able to actually take me seriously and provide me advice that actually made sense for what I've been going through. the staff are generally kind and helpful, but i think the facility may be truly limited in some capacities of what they're able to do in ways I can't understand. I DON'T think this is the best place to find comprehensive care with someone who will really listen to you and take the time to understand your needs. maybe it could be good for a quick fix ‍ also the walls are thin and I can hear the staff talking in the hallway, often relaying my information to other staff members. they spoke objectively, but it still felt a little weird. i appreciate the patience the few doctors I worked with took with me as I was in a difficult situation, but ultimately I would not recommend.

This urgent care location was extremely unprofessional and rude, and in my opinion should not be…read moredealing with patients--especially people who are sick or vulnerable. I was only here for employment-related requirements, and thankfully did not come seeking medical care by choice. That said, I strongly advise anyone who actually needs medical attention to stay away. If this visit had not been free through my employer, I would never consider stepping foot in this facility. I was questioned about personal health information in a very public and unsecured area, which felt like a clear violation of privacy. I was also given medical treatment options that did not align with what I was there for. I had to correct the staff and clearly state what was required before they proceeded appropriately. When I received an injection, the technician did a poor job and failed to properly clean the area afterward. I left with visible residue and blood still on my arm, which is completely unacceptable and raises serious concerns about basic hygiene and safety standards. Overall, this was a troubling experience from start to finish. The lack of professionalism, disregard for patient privacy, and poor clinical practices make this a place I would not recommend to anyone seeking care.

Front desk was super quick and helpful Doctor was very…read moreempathetic and professional Great urgent care

So one of the doctors prescribed me Amoxicillin to fight this tonsillitis I had. Turns out that it…read moredid work but it gave me an allergic reaction to the amoxicillin. Drove back here and one of the doctors I met back in September of 2025 told me that it's a mild allergic reaction to amoxicillin because it's kind of a common one. I was shocked and gave her that "are you deadass look"? She wasn't joking. Another doctor came in and he took a look at the allergic reaction I had. It wasn't severe or anything. He took a sample from my throat to see if it was anything else. He was really reassuring.

I want to make other patients aware of my experience because transparency is important, especially…read morein healthcare. I've been coming to this urgent care since around 2020 and have been a returning patient over the years. Until now, I've never had a reason to complain and have generally had positive experiences. This visit, however, was very disappointing. I scheduled what was advertised as an "appointment" through the urgent care's website, expecting that my reserved time would reduce my wait. After arriving, checking in, and waiting for over 30 minutes, I asked the receptionist about the delay. I was then told that the appointment doesn't actually begin until you physically check in at the clinic, meaning patients are essentially placed into the same queue as walk-ins. What concerns me most is that this information was not made clear when I scheduled online. Instead, the explanation was provided only after I arrived at the clinic through a notice at check-in. In my opinion, that's too late. If an online "appointment" does not reserve a specific place in line or appointment time, that should be clearly disclosed on the website before patients book--not after they've already taken time out of their day to come in. To me, advertising an appointment system without clearly explaining how it actually works is misleading. Patients reasonably expect that an appointment reserves a time for them. If the process is really first come, first served after check-in, that should be communicated upfront so people can make an informed decision. Many people choose urgent care instead of the emergency room because they want timely care for non-emergency issues. A scheduling system that functions like a walk-in line defeats that purpose and creates unnecessary frustration. As someone who has been a loyal, returning patient for years, this experience has unfortunately changed my opinion of this clinic. Because of this policy and the lack of transparency, I no longer feel comfortable returning. It's disappointing to say, but they have lost my business. I'm sharing my experience so others know what to expect, and I sincerely hope the clinic improves its communication by being honest and transparent about how its scheduling process actually works. Patients deserve accurate information before they book an appointment--not after they've already arrived.

Treatment I received here was amazing! The Urgent Care is always kept clean and I can always rely…read moreon getting quality care! I would recommend coming here!

Second time here and as last time, excellent service, fast and efficient visit. Again here for the…read morehubby and Alejandro brought us back, very kind and friendly. The PA Fidel Andrade fantastic very caring and listen to my husband's back problems. Overall the quality of here was great. Hubby had pain shots today and Martha was painless (according to my husband) thank you so much. Won't hesitate to come back in the future. Still the BEST URGENT CARE in Cypress.