Responsive staff, extensive array of treatments offered. Be sure to call insurance in advance to verify cost of services, but if insurance covers it, the services are helpful. read more

I booked as a new patient after calling to confirm my Aetna plan covered the visit. It did not go that way. At checkout I was handed charges for tests that were run without anyone telling me they cost extra, and when I pushed back the response was that I'd signed the intake forms. Most of my time in the exam room was spent hearing about what I should buy next: gland imaging, which a second staff member came back to sell after I had already declined, in-office heat treatments quoted in the thousands that I was told would need repeating every few months, additional IPL sessions, and a separate fee if I brought images from another office. All of it out of pocket. The office also ran allergy skin testing on me, then pitched sublingual allergy drops shipped monthly for around three years, again out of pocket. I later learned those drops are not FDA approved in the U.S. I was promised written results and never received them, so the allergist I saw the following day had to retest me from scratch. My prescriptions never made it to my pharmacy. I called three times, was told to text the doctor directly, did, and got no reply. Still nothing as I write this. The space is stunning. That is the nicest thing I can say. I left feeling like a sales lead, not a patient. If you go, ask for every cost in writing before anything is done. read more

Jacqueline W. Muller, MD - Laser Eye Surgery/Lasik Near Me - New York, New York

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I had high hopes for this practice, but my experience left me feeling more like a sales target than a patient. Within the first 30 days, I spent nearly $4,000 on out-of-pocket exams, treatments, and specialty drops, many of which were tied to affiliated "discount" coupon codes that felt more promotional than patient-focused. What was most concerning was the constant pressure to commit to additional treatments costing thousands more, with no clear explanation of a long-term treatment plan, expected outcomes, or realistic timeline for improvement. When I asked for time to consider the next round of recommendations before spending even more money, the doctor became visibly irritated, which made the interaction uncomfortable and discouraging. Another aspect that felt especially awkward was the consultation setup in the lobby area. Patients are brought into a glass-enclosed room where treatment recommendations and costs are discussed openly while staff and other patients can see you. It created an unnecessarily pressured environment to agree to expensive services on the spot rather than feeling supported in making informed medical decisions. I understand dry eye treatment can be complex and costly, but patients deserve transparency, empathy, and the space to make decisions without feeling pressured or judged. read more

You will be bullied to pay for unnecessary test out-of-pocket. If you dare to question the tests, she will talk to her team about you as if you're not there making sure you hear her telling them that they need to" educate" you. Quite condescending if you refuse to take the unnecessary tests. I was prescribed steroid eye drops and ointment (found out they were steroids from my pharmacist). Second opinions confirmed that these tests are unnecessary, I suppose she could do with some education herself. Will never recommend. And believe the other negative comments, they are so accurate. read more

BIGGEST RED FLAG IN NYC. Please protect yourself before walking into this office. In my personal experience, this did not feel like a medical practice focused on helping patients -- it felt like a business built around attracting desperate dry eye patients online and turning them into long term cash cows. Her practice appears to be heavily built around SEO targeting people suffering from dry eye. And anyone -- I mean anyone -- who walks into this office looking for help should be extremely cautious about becoming a source of endless expensive treatments. On my very first visit, I was recommended more than a dozen different treatments, medications, drops, and procedures. Many of them were shockingly expensive and not covered by insurance. Over several visits, the list only kept growing. It felt like the same pattern was applied broadly: tell dry eye patients they have serious allergy issues, then recommend special allergy drops and additional treatments. I was also extremely concerned about being prescribed medications with significant potential side effects without enough careful discussion about the risks, long-term impact, or whether such aggressive treatment was truly necessary for a young patient (she even prescribed psychiatric medications). The moment you agree to everything and keep paying, the attitude may seem great. But the real test is saying no. Try refusing some of these expensive recommendations and questioning whether you really need them -- that is when I saw the attitude completely change. I felt dismissed, pressured, and treated rudely simply for making decisions about my own health. Dry eye patients are vulnerable. We are desperate for relief, and in my opinion, this practice takes advantage of that vulnerability through fear, over-treatment, exaggerated problems, and endless upselling. Even if you can afford thousands of dollars in treatments, please don't gamble with your health. Unnecessary medications and excessive treatments are not harmless -- they can come with real risks, dependency concerns, and side effects when overused. Your eyes and your health are worth more than blindly trusting someone who keeps selling you the next expensive solution. Get a second opinion. Protect yourself. read more

I waited over an hour past my appointment time before being seen. When the doctor finally came in, I was told I needed multiple expensive out-of-pocket tests totaling over 1400 before any treatment could begin. When I asked basic questions about why each test was necessary and how the results would change my treatment, the doctor became visibly upset, made rude comments, and walked out of the appointment. I want to be clear -- I wasn't being difficult. Asking why a test is needed is a normal, reasonable thing for a patient to do. I also observed staff conducting what appeared to be medical consultations in the open waiting room -- discussing patient treatment details, diagnoses, and care plans within earshot of everyone present. Patients deserve privacy when discussing their medical care, and this practice does not appear to provide that. The front desk staff were genuinely kind and this review is not directed at them. I'd strongly encourage anyone considering this practice to look elsewhere, particularly if you're someone who asks questions about your own care. read more

I would rate Muller a 0 out of 5 stars if I could. She is by far the most dismissive, condescending, and arrogant doctor I've come across in NYC. First, she did not even spend more than 30 seconds observing my eyes with the slit lamp microscope despite numbing my eyes (completely normal and expected procedure btw, which she did NOT do). I came to her because of one very clear issue with my vision and instead of trying to diagnose me and hear me out, she asked me to pay for a $400 imaging procedure right away before engaging further, prescribed me 5+ different medications all at once post-imaging, and did not address the issue I came to see her for before rushing out of the room after being dismissive and impatient with my 4 follow up questions. Don't even get me started on payments. She insisted that I pay for the imaging procedure out of pocket despite my insurance company confirming 3x that they will cover it at a contracted price, which was lower than what her office was quoting me. She insisted that my insurance company was lying, and that I had to pay out of pocket and fight the insurance company after. That was the only arrangement she was willing to accept, on top of aggressively upselling these "allergy potions" to combat my dry eyes. I have seen enough ophthalmologists in the past and none have flagged allergies to me before (and she made a big deal out of my allergies). On top of that, her treatment plan is aggressive. Steroids 4x a day for 4-5 weeks? I've seen enough doctors to know that the risk of increased eye pressure would be too high for that dosage. It felt like she was putting me on a treatment plan with no real regard for my wellbeing. In sum, I agree with all the other negative reviews here. Please PLEASE read through these reviews before going to Muller. The way she operates her practice is questionable. Good doctors don't offer subpar, non-personalized care with no regard for the patient's circumstances, talk down to their patients, and insist on patients paying out of pocket at a HIGHER cost than what their insurance would be covering. read more

Believe the negative reviews. I sincerely wish I had read the negative reviews before coming here. My experience mirrored many others and felt so much like a scam operation; the whole thing was almost comical. The practice clearly relies heavily on their online image and SEO. Dr. Muller is one of the top results when you google "dry eye specialist nyc". From what I could tell during my visits, based on the amount of patients intakes I witnessed in the waiting room, she must have a very and high patient turnover. The doctor seemed determined to push expensive, proprietary treatments prematurely. I, and at least two other new patients I witnessed, were immediately told we had "severe allergies" requiring immunotherapy, despite having no allergy symptoms. How do I know this? I witnessed everything in the waiting room. Because another appalling issue is the blatant disregard for patient confidentiality. I repeatedly witnessed Dr. Muller and her staff discussing detailed diagnoses and treatment plans with patients right in the waiting area. The only partition is a flimsy glass room divider that is certainly not soundproof, meaning during my four visits, I unwillingly overheard confidential details about other patients. The only silver lining is that I was able to witness how uncomfortable other patients were, because the non-individualized, way too aggressive treatment plan was pushed on them made no sense. While clearly very smart, Dr. Muller's interactions feel highly manipulative. I assume she has gotten negative feedback about her bedside manner before, as she employs tactics like touching the patients knee during each visit at least once...presumably to establish "trust". I wish she used her intellect to help patients instead of gaslighting them when they bring up concern. Any expression of concern or refusal of her overpriced treatments causes an immediate, noticeable shift in her demeanor; she switches up her tactics once you don't agree to her costly suggestions that you can get for half the price (or free) at other doctors in the city. read more

Dr. Muller is the best. So kind and compassionate. Her staff is absolutely wonderful as well. I only stopped going there cause I couldn't afford it anymore cause I was doing self pay. She gave me discounts on eye plugs for my dry eyes which I appreciated so much but I'm not working cause I am taking care of my mother who had a massive stroke so I have no income now. I unfortunately had to find a new dry eye specialist close to my home in New Jersey. One day I plan on going back to her again. read more

Do NOT go here! This is a scam. Dr. Muller will push thousands of dollars of treatments on you every visit, and when you say no she becomes condescending and rude. She basically told me my eyes will not improve (even though I've taken at least 10 different potentially harmful medications from her that did not help at all) unless I do a $2,000 eye flush every few months (not covered by insurance) and 4 plugs per eye. These plugs cost $275 each for reference and fall out within weeks. She brought this up all 4 of my visits, with no other solution. Not to mention the allergy drops and other expenses. Although I was told they take my insurance, the visits were still $375. Overall, every time I went I was extremely manipulated into more expensive meds and treatments that I couldn't afford and made to feel guilty and stupid for not agreeing. I fully relate to the other comments saying they left in tears. Do not go here. read more

I visited this clinic expecting a standard eye exam for my dry eyes. Without much explanation, I was immediately charged nearly $2,000 for a "comprehensive evaluation" that felt more like a sales trap than a medical consultation. The doctor told me my condition was very severe and insisted I needed urgent, intensive treatment. Within minutes, I was prescribed nearly 10 different medications and treatments -- many of which I later learned are not only unnecessary but potentially harmful when overused. Out of concern, I sought a second opinion from another eye specialist, who was shocked by the over-treatment and told me most of the prescribed medications were either ineffective for my case or could actually damage the eyes long-term. Only after this experience did I read more Google reviews and realize this is a pattern -- patients being scared, overcharged, and overloaded with the same prescriptions. This is not medical care -- it's exploitation. Please do your research before trusting your health and your wallet to this clinic. read more

I persevered with Dr M for 3 sessions, opting for all her recommended tests, procedures, and meds since I was highly committed to her regimen for a severe case of dry eye. Charges for office visits are extremely high: she charges $1990 for Lipiflow as opposed to the usual $700-$1000 and insurance is not accepted. After 4 months, I've experienced no improvement whatsoever.. I was appalled at her waiting time, and as a health professional myself have never experienced such unapologized-for waiting times. I was kept waiting an hour and 15 minutes 2 out of 3 appts. She then flew in for 15 very RUSHED minutes and was out the door before I time to ask questions. (I was clueless about a new med that was added to this list after she left and the function of a plug she had hastily inserted into my eye.) Her post-visit lists are printed on a 4" x 8" strip of paper under the heading of "Individualized Treatment" (!) in the smallest type I have ever received from ANY health care provider.. The list includes 33 medications with a tick-mark next to the seven I was to be taking and I needed a magnifying glass to read it. Ironically, these are from an ophthalmologist whose specialty is dealing with patients with VISION problems! I have since found a highly qualified professional who is at least as knowledgeable as Dr M who is thorough and respectful, charges reasonable fees, and accepts insurance. Read less read more

I have been seeing Dr. Muller for over 7 years and it is not an exaggeration to say that she has changed my life. When I first came to see her, my eyes were so dry that I had intense daily headaches and thought i would have to quit my job that requires me to work at a computer all day. I had seen several other doctors who told me there was nothing else that they could do to before I went to see Dr. Muller. She has used a combination of different kinds of treatments to vastly improve my dry eyes and my life! She is extremely knowledgeable, kind, and open-minded. She takes time to answer all of my questions and discuss different options. The other professionals who work with Dr. Muller are also fantastic. And the front desk staff are extremely responsive -- responding to my e-mail requests about possibly times for appointments within hours (my preferred method of communication). They also pick up when you call if you have a question -- which is more and more unusual. I recommend Dr. Muller to everyone I know who has dry eyes -- she really is just the very best. read more

If you're dealing with dry eye, I advise serious caution when considering treatment with Dr. Muller. When I first began seeing her, I appreciated her willingness to try a range of treatments. However, after nearly a decade of managing this condition, I now realize that her approach lacked the focused, structured care that effective dry eye treatment requires. Her methods seemed more like random experimentation than a targeted treatment plan, and it often felt as though her main goal was to move patients out of her office as quickly as possible. Dry eye management, especially for specific conditions like my meibomian gland dysfunction (MGD), needs a disciplined, holistic approach. Unfortunately, Dr. Muller frequently prescribed treatments that didn't address the root cause of my symptoms. I was put on a variety of systemic drugs with serious side effects, such as gabapentin and Evoxac, that had no impact on the actual production of meibum. This scattershot approach felt more reactive than thoughtful, and ultimately, it was ineffective. The practice itself appears to be run with maximizing profits in mind, often at the expense of patient care. Appointments were routinely overbooked, resulting in wait times of an hour or more, only to see Dr. Muller for a rushed five-minute consultation. Dry eye requires patience and careful attention, which is hard to get when the doctor seems constantly in a hurry to move on to the next patient. One of my most concerning experiences was with a chalazion on my upper left eyelid. Dr. Muller chose to lance it repeatedly, which has left me with permanent damage to my meibomian glands. After consulting with other specialists, I learned that IPL therapy would have been a more appropriate first step, with incision being reserved as a last resort. Now, I am left with a worsened condition that could have been avoided with a more cautious approach. Additionally, the clinic charges exorbitant fees for treatments such as LipiFlow, asking $2,000 for a service I later found available at the Eye Center of New York for $700. I also had issues with billing--on at least one occasion, I was charged upfront and the practice then also accepted insurance reimbursement for the same service. Like the other negative reviews say, if you refuse any of the very expensive out of pocket treatments, she can become aggressive and patronizing, implying that you do not actually care about getting better. Another alarming incident was being misdiagnosed with Sjögren's syndrome. Dr. Muller's misdiagnosis led to months of unnecessary anxiety until a specialist at Johns Hopkins confirmed she was mistaken. I understand the desperation that can come with chronic dry eye and the temptation to try everything. However, based on my experience, Dr. Muller's practice lacks both the patience and commitment to individualized, responsible care that is essential for treating complex conditions. For a more thoughtful and compassionate approach, I recommend seeking out a specialist like Dr. Toyos, who spends significant time with each patient, tailors treatment plans, and offers fair pricing for his services. If anyone has any questions about my experience at this clinic, don't hesitate to reach out. read more

very professional answerered all questions/concerns. nothing was condidered too minor to ask.

I came to Dr Muller in complete crisis. I had chronic styes, ten over the course of 2020, and was at a loss as to how to heal + prevent them. Unlike the other doctors I'd seen, Dr Muller sat with me at length explaining how blepharitis was as at the root of my issues and made a detailed game plan for addressing my eyes. It was a collaborative process and gave me faith and confidence that I'd get better. One year later and I am stye-free (!) plus my overall eye health is hugely improved. Dr Muller is THE eye doctor to see if you want someone who will *really* listen to you as a patient, give you straightforward feedback, and work with you on a recovery plan. I myself could not be more grateful to her. read more

Jacqueline W. Muller, MD - Laser Eye Surgery/Lasik Near Me - New York, New York

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If you care about your health, avoid this "medical" practice at all costs. Please read all the negative reviews, I agree with every single one. I was SHOCKED to learn how many others had my exact or similar experiences. There's a lot more to be said but I'm in too much pain right now thanks to the botched treatment Dr Muller prescribed and insisted on to properly describe the crazy ringer she put me through for 2+ months. However, I will be amending this review at some point to share the entirety of my beyond-upsetting experience with them. The level and sheer amount of gaslighting I experienced during, in between and after my visits is insane. read more

I hate to write this review, but I felt really disappointed after my visits, and even more so when I compared it to seeing new doctors. I came in with dry eyes and a desire to get Lasik or PRK. She said she could perform Lasik even though three other doctors said my rx was too high. First she said I needed to fix my dry eyes and charged me $3k over two visits which did not help. I was already doing a lot of things, so I think her compress and drop ideas were the right idea, but it felt like the office was really taking advantage of me with the costs. She charged me something like $750 to put in punctal plugs that bothered me so much another doctor had to take them out. I now get them for free and they feel comfortable. She pushed aggressively for me to do allergy testing at her office despite the fact that there are no allergists there, and I was uncomfortable with the fact that I was told I needed months to repair my eyes and then called with an available Lasik appointment for the next week. She's very smart and might be a great surgeon, but I felt no noticeable change and spent a lot of money. read more

Dr. Jacqueline, Muller and her staff are exceptionally knowledgeable, professional, and listen attentively! After struggling for over a year with an eye problem with no resolve. I received a very thorough exam that came up with a triple diagnosis. A plan of action was put into place with clear, explanation and direction. I I am extremely thankful for the extensive time and effort put forth to diagnose me properly. I look forward to having a much better outcome.!! Tracey Wolfman read more

Dr. Muller has always been a great doctor for me in terms of troubleshooting my dry eye symptoms but my experience during this Covid pandemic was especially comforting. - Everything super clean and sanitized - Temperature checks in office - Open windows for ventilation - Everyone masked up and carrying hand sanitizer Besides this, she's always attentive to me and my questions, constantly coming up with new ways to troubleshoot my symptoms, and is always candid, honest and forthright in terms of anything and everything medical. I would highly recommend her and her team. read more

I wish I had read the negative reviews before going to see Dr. Mueller. I agree with every one of the negative reviews. My experience was almost exactly the same as others - which in and of itself is very concerning it seems to be the way they operate by pushing tests. Follow up appointments allergy drops eye flushing process which did nothing etc. Dr. Muller quickly started doing allergy tests on me, eye flushing and was pushing eye plugs, prescribing for five different prescriptions all for a very minor dry eye condition. After my second visit when I told her I had to think about the plug, she completely lost interest in me and my treatment. I had a small bump on my lower eyelid and within 30 seconds, she said oh do you want me to take that off and snip snip and took out the knife and snipped it off? I really didn't even know what she was doing. She never gave me any treatment protocol and of course it was infected within a day. I had to call the office to get an antibiotic cream to treat it. the next time I went had they had the nerve to find a small bump on my upper lid and she said oh do you want me to take off and I said do not come near me with any knife she does every single procedure so quickly you don't even know what she's doing. It is intimidating and overwhelming. Borderline fraudulent do not go to see her is all I can say after two visits and about $4000. I'm so mad at myself she conned me into all of these unnecessary tests and procedures. Beware. All this from a person who's never written a review in their life, but I feel so strongly and conned by this so call medical practice read more

BEWARE, read other critical reviews. She has the talent to actually help people, instead she milks patients/ insurance for $. I went there for an eye infection. I waited 2 hrs+ for an appointment for the 3 appointments I went for. The team didn't confirm the issue, and instead gave me an allergy test, dry eye test, and eye plugs. Without consent. They follow the same routine for all new customers, I witnessed this for 7-8 patients in the waiting room. Bad: - Poor timeliness - Doesn't take consent prior to a procedure - Clearly a money making scheme - Improperly prescribed wrong meds Good: - She is knowledgeable. read more

I saw this doctor a few times at her New York City office many years ago. This doctor prescribed me sublingual drops regularly, among other treatments, which were expensive and unneccessary. I accepted some treatments offered and declined others and paid for those I accepted. They mailed me a sublingual dropper regularly. I eventually noticed that the dropper they would mail to me contained less medication than displayed on label. I have a measuring cup at home, so I measured it; so they cheated me, to put it bluntly. So I decided to stop seeing this doctor, and I told her office I wanted to stop treatment, but they continued to charge my debit card, without my consent, for sublingual drops...very concerning behavior. The office experience was strained every time. During the first few visits, the office manager and her assistants were suspicious of me because they felt that I would not pay them after treatment and also was generally suspicious of me. read more

Is it normal to look forward to going to your doctor? Well, I look forward to seeing Dr. Muller and her staff each month. Everyone is professional, fun, knowledgeable, and really know how to get to the root of the problem. Not only did she identify my eye problem, I am well on my way to ending the dryness, the eye swelling, and redness that I have been embarrassed by for years. People always assumed that I was sick or crying (or both!). I knew that I had dry eye syndrome, but no other ophthalmologist could understand why their treatments didn't work. I could no longer wear contacts even for a short period. One day while traveling my reds were blood red and nothing I did would help. In desperation I contacted Dr. Muller. She immediately identified my problem as dry eye syndrome, but the real problem was that I had 21 allergies that caused severe swelling in my eyes. I started the regiment of treatments from Dr. Muller and within a month I already saw positive changes. I stopped using any OTC eye drops entirely after about 6 months. A little more than a year later, my eyes look normal. I am still receiving some treatments because allergies don't so easily go away. I may be ready to have visits every other month, which I have mixed feelings about. I love it that my eyes have gotten so much better, but I'm going to miss my monthly visits. I love the way Dr. Muller takes her time with me, really talks to me and treats me like a person, and does it all while thoroughly diagnosing and treating my eye issues. I would say if you have any eye issues or you want to just hang out with her and her exceptionally friendly, professional, and knowledgeable staff, make an appointment. read more

Do not go to this doctor. I would leave zero stars if I could. Dr. Jacqueline Muller only cares about making money. She is a very arrogant, incredibly mean, and aloof "doctor" who is honestly the single worst doctor I have ever seen in my entire life. She prescribed me 7 medications simultaneously that caused SEVERE complications in both my eyes and left my dry eye condition worse than before I met her. Now, besides dry eye, I have to deal with a host of other eye problems as well. She will try to sell you on punctal plus that fall out every 2 weeks and cost over $700 per plug. Also, if you have any questions for her, do not even bother asking them to her because she will scoff at you in the most unbelievably arrogant way and then literally flee from the room. You'd be lucky if she even spent 5 minutes talking to you. This mad doctor only cares about making money and she will leave you with MORE eye problems than before you met her. I am reporting her to the Office of Professional Medical Conduct, NYS Department of Health. You can do so here too https://www.health.ny.gov/professionals/doctors/conduct/file_a_complaint.htm Shame on you "doctor" Jacqueline Muller. Shame on you. read more

This is my first Yelp review, created specifically to stress the importance of choosing a knowledgeable and well-intentioned doctor for an organ as delicate as the eyes--something I wish I'd taken more seriously. I saw Dr. Muller for dry eye symptoms, and she quickly recommended multiple expensive tests (like allergen skin prick tests at 3x the usual rate) and treatments costing over $800 each, including immunotherapy and punctal plugs. She encouraged me to explore her website for information, but when I expressed concerns about cost and treatment effectiveness, she grew impatient. During one visit, she inserted punctal plugs into my eyes without fully explaining the procedure, treating it as a routine part of the exam. She also prescribed 5 different medications, including Lotemax, an eye steroid, instructing me to use it continuously until improvement. Each visit, she simply re-prescribed it. Later, I discovered that using Lotemax for 2+ weeks largely increases the risk of glaucoma or rare types of cataracts. This experience taught me a valuable lesson about maintaining sovereignty over my own healthcare decisions and questioning treatments when I feel they may not be in my best interest. read more

I saw another doctor who immediately pronounced the standard of care and gave me a prescription that worked almost immediately. My eyes are drastically improved. read more

I've never posted a review before but based on my negative experience with Dr. Muller I feel the need to warn others to stay away from this charlatan. I've suffered with severe dry eye for many years and recently experienced a flare-up in which my eyes turned very red thus making it absolutely necessary to find a dry eye specialist. In researching the situation, though clearly not deeply enough, I came across Dr. Muller and was hopeful that she'd be the answer to my problems based on her background. What a mistake that was. The woman is a total con artist, coasting on the credentials of a great education and upscale address. When I called to make the appointment and told them what insurance I had they informed me I was covered but when I arrived they said they'd made a mistake. Based on what I know now, and what others on Yelp with the same experience have said, I'm wondering if it truly was a mistake or a bait and switch tactic. After filling out numerous forms the assistant did some testing and then someone I assume was the optometrist as she never introduced herself or for that matter even say hello came in, commented that my eyes were very red and took a picture of my eyes WITH HER IPHONE that wound up costing me $100. Then Dr. Muller swept in. She had a friendly way about her and put me at ease and after hearing my history she appeared to be very sympathetic and assured me she'd be able to get to the bottom of things. She checked my meibomian glands which she said showed significant blockage and suggested Lipiflow which I consented to, out of desperation and based on having read a lot about it allegedly being the gold standard in treating dry eye. Little did I realize that her charge for said treatment at $2,000 is essentially 2X the going rate. She also did some allergy testing and recommended allergy drops to the tune of $140/month - which I'm quite certain she gets a cut of. She also gave me prescriptions for FIVE different steroid meds. Altogether the bill came to over $4,000, which I actually would have gladly paid if the treatment had been successful. However 2 weeks after taking said meds my eyes became redder than ever. I deduced (belatedly, duh!), that essentially what she'd done was to throw a bunch of things against the wall hoping something would stick. And hello, if something had worked how would we know which one??? (Ironically I left my appointment and gave a positive review, essentially feeling I'd found someone who "got it" and was dedicated to improving my symptoms. What a joke.) Stupidly I went back for a follow-up appointment to hear what she had to say and to discuss the results of my allergy testing. She suggested she insert punctal plugs, and when I told her I'd have to think about it (glad I did based on feedback in other Yelp reviews), she appeared to lose interest in me and her entire demeanor changed. When I asked her about the allergy results she gave me some gibberish and asked if I too hadn't received them, as if it was up to me to figure it out. I replied that as a non-medical professional I was not equipped to decipher them appropriately, and she thus suggested my internist would be better equipped to go over them with me. Huh? Ironic since that was the primary reason I went back. When I continued to press her, she got up and asked the assistant to answer the rest of my questions, but before waltzing out of the room, she suggested I "do my research", (condescend much?), prior to my next appointment, (I wanted to say I believe I know more about potential treatments for my particular case than she cared to figure out, but held back) and went on to say that if I trusted her she's absolutely certain she'll get to the bottom of my problem. To add insult to injury, the coup de grace is receiving an email from her this morning subsequent to yesterday's appointment asking for a positive review, and actually having the audacity to say: "I'm very pleased with how much better your eyes look since we've been working together and simply look forward to them becoming healthier and healthier." We'd just established that they're in worse shape than before! Is it possible she's delusional along with her other sterling qualities? After belatedly reading the Yelp reviews I can only blame myself for not investigating more prior, but all I can say is don't get suckered like I did, and buyer beware!!! All of that said, the assistants (both Jess and Hannah) and the office staff are great. They were the only good thing about the entire experience. read more

She is the most professional, qualified and experienced doctor on her field. Her kindess and fun makes everything else work. Truly recommend her & all her team! thank you Dr Muller, you are truly the best! read more

I've known Dr. Muller for a very very long time (since 2006 when she did my LASIK). My sister and dad were also her patients. Sometime after I wrote my initial 5 star review, I noticed a huge change in her practice. She was suddenly doing a lot more procedures and treatments that were not covered by my insurance and were not evidence-based. I've had an issue with one of my eyes though for the last couple of years. It was on and off so I was able to just ignore it or occasionally see an ophthalmologist here or there for some eye drops. But in the last year my symptoms have gotten significantly worse. I decided after an ophthalmologist and an allergist couldn't help, to go back to her since she had done my surgery and was the "dry eye specialist." I had worked a 24 hour shift (I work in healthcare) and left straight from work to an 8:15 appointment. I spent 25 minutes filling out form after form that basically said just so you know there are some tests/procedures that may not be covered by your insurance and you are responsible for payment. I knew that was a possibility, especially since that had been my experience from my last visit with her so many years ago, but I was desperate for relief - and figured since I'd known her so long that we could talk out which things would really be worth a shot/the out of pocket cost. The first woman to bring me in asked about my medical history, but admitted she hadn't looked at the records (from the other physicians) that I had worked hard to make sure were sent prior to my visit for review. She asked if I'd had a certain test done with the other eye doctor, and when I said no, she said I could have it done for $400. I told her I'd like to speak with the doctor first before agreeing to any procedures that wouldn't be covered. Then the optometrist came in and repeated the tear stain/glaucoma test I literally had done about 4 months ago. I knew those would be covered though so I didn't argue. Then Dr. Muller came in. Maybe I shouldn't have expected her to remember me, but I was shocked that there were zero pleasantries, and pretty much no discussion about what brought me in. I told her my symptoms, she didn't look through any of my records, didn't ask about what I had tried prior to coming to see her, and immediately sat down, syringe in hand, to do a procedure I had just had done with the other eye doctor. She started talking very fast about what she was going to do, but luckily, the assistant with her was kind enough to stop her and let me know it would be $200 out of pocket. I asked her to stop and she sat back, angry, saying "so are you going to let me treat you, or what are we doing here?" I asked her why I should have it done if the other doctor had done it 4 months ago and ruled out a blockage. She said she would never trust what someone else had done. I tried to explain to her that since the last time I'd seen her my financial situation had changed, and that I really needed to go over all the options and figure out what testing was absolutely necessary before spending so much money out of pocket. She started trying to defend herself and got really aggressive about me not allowing her to do her job. I told her I didn't feel comfortable and that maybe I should just go. She said do you want to elaborate on what you mean by that? I told her that I had been up for 27 hours at that point, so I couldn't quite articulate it, but that something felt off in her demeanor and I didn't like the way she was speaking to me. She sort of ignored me, and started asking the assistant if I'd had allergy testing done, then argued that there was no way the allergist could have tested for everything she would(!). Then told me she was shocked to hear the other eye doctor would have even considered the eye drops he planned to prescribe for me since I'm breastfeeding. I told her that given my profession, I had done my research and knew the benefits would outweigh the very small risks, but I wanted a second opinion before pursuing that route. She told me that she couldn't do anything for me until I was done breastfeeding - that is if I ever decided to let her treat me. Then, as she started to walk out of the room, she suddenly said - so you had a baby? your first? congratulations. how's the rest of your family doing? I told her my dad (who had also been her patient) had passed away while I was pregnant, and she suddenly stopped, said she was very sorry to hear that, asked a few questions, and said that she remembered him and that he was a really nice man. I started crying, and she walked out. I left the office in tears, tired, traumatized, and without any answers. Please please please. Please don't go to her. Read the other negative reviews. It's truly time she was no longer practicing. She does unnecessary, costly procedures, and is emotionally manipulative and abusive in her treatment of patients. read more

Holy crap - the insurance hoops you need to go through for this! My appointment will start over half an hour late ... and I had made an emergency appointment to ensure that nothing had happened to my cornea (any eye doctor will tell you that how bad a cornea issue can get depends on when you catch it, and it can be a matter of hours). Since I'm a new patient, they insisted on asking me to fill out no less than 10 pages of paperwork, and then they took half an hour to call my provider. When I asked about the delay, they blamed me for not having my insurance on file (even though I'm a first time patient). I'm typing this as I sit in the waiting room ... 32 minutes after my appointment was supposed to start ... which means I've lost my entire morning on the weekday. Seriously - this doctor's office needs to shape up - fast!!! **Update - my appointment was set to be at 9:45 am. I got out of the office at 11:30 am. The doctor's bedside manner is abrasive - she doesn't let you get a word in edgewise. Also, her staff managed to send my prescription to the wrong pharmacy ... almost 20 blocks away from the correct one that I wrote down for them. How you confuse 42nd Street with 23rd Street is beyond me ... **Update #2 - My experience is starting to corroborate Melissa K's review even further. I got the ID-blocked call as well, under the pretext of asking me how my eyes felt, and then demanding an explanation for this review. She also tried to put me on a $200 dry eye prescription and insisted on further visits. I'm not going back, since my immediate ocular issue is resolved, and I will be checking my credit card statements very carefully. I'm floored that her ZocDoc rating was 4.5. Floored! read more

I am extremely fortunate to have found Dr Muller after many unsatisfactory experiences trying to find a resolution to my complicated eye condition. She tackled my issues with effective eye drops and ointments. During my second visit she performed a quick painless procedure that removed all the lesions. I had lost hope that anything could be done to treat my conditions. Reading the other reviews I can understand why some patients may not like the idea of the allergy tests and some other diagnostic procedures that are done at the initial consultation. However, this is exactly what I was looking for and was asked if I wanted to have them done. It is important to rule out allergies as a cause of inflamed eyelids. I am truly grateful to have Dr Muller as my eye doctor and already feel relief from the pain and unsightly eye problems that plagued me for several months. read more

Dr Muller is a superb eye doctor addressing all one's concerns. I recently had plugs inserted to help my dry eye. I trust her implicitly and enjoy seeing her on my visits. She also treats her staff with respect teaching them as well. Highly recommend her and the practice. The office is immaculate and filled with beautiful flowers, water for patients and peppermint life savers. I highly recommend her! 5 stars always! Always supportive! Maxine Siegel read more

Please avoid this practice. All services are grossly overpriced and she does not accept Medicare or other insurance. For example, an eye flow procedure costs $1500 whereas typically it costs $1000 in NYC. She bundles four or five procedures into the visit and I was in shock when my Total was over $3000. For dry eyes. When I took the handful of prescriptions to my pharmacy, the total again would have been over $3000. Worse. It's bad medicine. Had I actually subjected my eyes to a mix of antihistamines, antibiotics, Etc etc. there would be no way of knowing which was effective since they were not prescribed sequentially. Simply avoid this rapacious, careless practitioner. read more

Dr. Jacqueline W. Muller is nothing but a scam. She sent me out of her office with abrasions to both eyes without telling me after a botched up procedure. Stay away from this place!!!!! I will write a detailed follow up once I regain my vision which I lost due to her botch up. She damaged my eyes just to make up lost fees because she was not open due to Covid-19. Stay Away and anyone who wishes to speak to me may inbox me. read more

I have been seeing Dr. Muller for over 7 years and she has helped me tremendously with all of my eye issues. She is an incredibly kind and compassionate doctor who always patiently answers all of my questions. She does very thorough diagnostic tests so that she can treat any potential causes of my dry eye and Meibomian gland dysfunction. The treatment plans that she has recommended for me have been very personalized and made me feel so much better than I was before coming to her. I am so happy that I found her! read more

Beware of this practice; every visit will be a hard sell on products and services not covered by your insurance. 1st, Dr will want photos of your 4 eyelids (not cov'd by ins & $100 apiece)only to be told she wants to repeat those in 6 months. The next visit she wants an allergy test performed (also not cov'd), & when the results come in with some obscure allergens like "careless weed" and "timothy grass", she strongly recommends a therapy which SHE provides that costs $140 every 6 weeks. The next visit she strongly urges a procedure called "lipiflow" that costs $1990.00, also not cov'd by insurance! This practice sends your prescription to a pharmacy they are contracted with where the prescription costs more than at your own pharmacy. Also, check your billing statement very carefully!!!!!!!!! read more

I highly recommend you do NOT visit this doctor. I regret not listening to the other negative reviews on here, and one has to wonder why the reviews elsewhere are so overwhelmingly positive. -1- The practice is borderline fraudulent. You are sent forms to fill out in advance, but they give you additional ones to complete when you get there. Why do they not send you everything at once? Because they want to surprise you when you get there by telling you that you will be pressured into having all sorts of tests performed and which you will be asked to pay for entirely out of pocket, depending on your deductible and insurance. You are required to sign a document consenting to this, and certain tests are mandatory. For other tests, I was asked repeatedly if I wanted them (i.e., not just once) and, it being a medical office, I felt really uncomfortable as I had no time to do research on these test in advance. In one specific instance, the doctor herself told me she was "99.9% sure" I had Demodex mites and yet still wanted to perform eyelash epilation ($50), something I was asked to do at least three times. In another instance, I was billed $25 for the optometrist to -- without exaggeration -- take a photo of my eyelid with her iPhone. (Yes, you read that correctly.) Taking high-resolution photographs of the interior of your eyelids will set you back another $400. Much of this diagnostic work is of very little clinical significance, but they do not want to admit that. -2- I waited 55 minutes to see the doctor, and that's after complaining twice about the wait time. (Dr. Muller herself spent approximately 8 minutes with me.) But this waiting time is all part of a very deliberate scam. And what is that scam, you might ask? You get to sit and meet with the assistant and optometrist so they can tell you about all the various tests for sale over and over again. -3- Immediately when you step foot inside the practice, you are asked to wash your hands in the bathroom. During my appointment, however, the optometrist walked into the exam room without washing or sanitizing her hands and put her fingers all over a cotton swab that she was about to insert into my eyelids. When I asked if she had first washed her hands -- she hadn't -- she was shocked by the question. She said the cotton swap was sterile but somehow didn't want to acknowledge that her fingers had been all over it. Very few objects remain sterile after people put their non-sterilized hands on them. -4- The actual visit with Dr. Muller was very poor. She was rushed, abrupt, and downright rude. You have been warned. read more

This is basically a scam, stay away! All previous comments are true. When I called they confirmed they participate in my insurance and collected co pay after a SIMPLE routine eye check. After that they collected additional 300$ from my account AND then sold another 300$ debt to the collecting agency affecting my credit score. All after conforming that my insurance will cover this routine 5-minute exam (I was 28 at that time with zero eye issues). Terrible nerve racking experience. What kind of patient care is that? read more

If I could leave 0 stars I would. I wouldn't recommend this place to anybody. Dr Muller is a rude, abrasive doctor who is only concerned with running expensive tests and getting paid for them. I have since seen 2 separate doctors, both of who were shocked and appalled upon hearing about the tests she ran on me and medication she prescribed for the symptoms I am presenting. Let's just say she was way off base. AVOID AT ALL COSTS. All I got out of this appointment was an $800 bill and no clarity. read more