Jacque is phenomenal. He helped me resize my watch and was so lovely through out the entire experience. It fits like a glove and I love supporting small businesses like his! I will be coming back to get some rings resized very soon. read more

Great shop for repairs! You will be helped immediately! Super fast on getting back to you and great work!

Jacques Jewelers is phenomenal. My necklace broke and Jacque fixed it quickly, professionally, and answered all of my questions. He is very knowledgeable, kind, and will take good care of your jewelry needs. I highly recommend Jacques Jewelers! read more

We are so happy to have discovered Jacques and his business. We live in the neighborhood and came in to have two necklaces combined. Jacques was so kind and knowledgeable about all things jewelry - we will definitely be returning customers. Highly recommend his business for any and all jewelry needs. read more

I can't speak highly enough about Jacques and his lovely wife, Annie. Jacques came highly referred to me by a good friend, for servicing & appraising my Hublot watch. Jacques is certainly a master in his craft and is extremely thorough with his work. I had taken my 6-year-old son with me, when I picked up my watch and he loved spending that short amount of time with Jacques & Annie. He was so captivated by their kindness and intrigued with what Jacques was doing, that Jacques started to show him how to wear the loupe on his eye and inspect a watch. If you need any watch or jewelry work done or need an appraisal, I highly recommend Jacques Jewelers. I won't even consider going anywhere else, for mine & my family's needs! read more

Jacques Jewelers - Noah learning to wear the loupe. - Jewelry Near Me - Los Angeles, California

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There are few people like Jacques around anymore. I came in for a watch battery exchange which he did easily with skill. He was also nice enough to open up a vintage watch my wife got me and gave me an honest opinion on service and updating options. Sadly there was a very rude customer who used foul language at him because Jacques was talking to me about my questions for 5-10 minutes and not moving on. So sad there are such entitled, rude people out there. I will definitely be coming back to Jacques with more watches though! read more

I am not surprised seeing a few very bad reviews on Jacques Jewelers. I stumbled upon this repair shop by chance and brought many things to get fixed, resized and to make new things. I was almost done with getting my order completed when some other customer walked in. Jacques interrupted taking my last item and asked me to wait as he allowed this other customer to take my place. I waited at the back of the shop for a long long time while he was dealing with this customer. He didn't apologize to me for making me wait. He didn't express any appreciation for my kindness either. I felt completely ignored and disrespected. Finally Jacque finished dealing with this customer and again expressed no regret or apology. I had to take all my jewelry back and leave as I couldn't deal with such rude and unacceptable service. I would not recommend anyone to use this business read more

I had a great experience at Jacques! He is an amazing jeweler and really knows his stuff. He's also very friendly and makes the process super easy. I would trust Jacques with any of my jewelry. Highly recommend! read more

I was blown away with the amount of care and time was put into getting my jewelry exactly right. I'll never go to another jeweler again! Trustworthy and worth every penny for the perfect piece. read more

I highly recommend Jacques Jewelers! I took my jewelry in to be repaired. A few necklaces and chains to be shortened. He also polished my jewelry to make it look shiny and brand new. He was very nice and took the time to explain what he was going to do. He is very knowledgeable and is an experienced jeweler. If you need jewelry repairs, I highly recommend going to Jacques Jewelers in Brentwood. read more

I had such an amazing experience with Jacques! He helped size and polish two very sentimental rings. He was very kind, knowledgeable, and made the whole process seamless. My two rings look completely brand new and beautiful! They now fit perfectly. If you have any jewelry needs, Jacques Jewelers is the place to go! read more

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Jacques is amazing! I come here every time I need my jewelry fixed, and he always has a great recommendation and quick fix on how to solve. Jacques is very kind and goes the extra mile. Very convenient for Brentwood and/or West LA/Santa Monica folks as well! read more

Wow! Incredible service! Long story short: I've owned a bracelet for about 6 months, the clasp broke and I brought it to Jacques, the bracelet now looks better than it did when I first bought it. Not only did Jacques Jewelers fix the clasp, they also polished the whole bracelet so well, the bracelet is now in a type of condition I never knew it could be. I am amazed. Bravo! read more

Jacques Jewelers - The clasp that was fixed - Jewelry Near Me - Los Angeles, California

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Jacques is great and has fixed / cleaned numerous pieces of mine. I live in the neighborhood and stumbled upon his store for a repair and have been going back ever since. He gets pieces completed in a timely manner and always lovely to chat with. I highly recommend this place for a repair! read more

I had a world class experience. My vintage Cartier watch had stopped and was badly scratched and dirty. Jacques meticulously repaired and restored my watch. It looks even better than it did when I first bought it. If you need a fair, incredibly kind and trustworthy watch master, this is the place. His training as a watchmaker really shows with the way he is able to talk about and restore watches. 10/10. read more

Purchasing an engagement ring should be more than simply going into a jewelry store and saying, "I'll take that one". It should be personal, deeply rooted, fun, and yes, a bit educational. I have to say that I'm so glad I went to Jacques Jewelers for my engagement ring. I found exactly what I was looking for. Jacques (and his wife, Annie) was kind, honest, patient, and extremely knowledgeable. This was a very special part of the process for me and I have to thank them for making it so enjoyable. I learned so much too! From quality, to craft and precision, to clarity and color, and a bit of history as well. Jacques also took time to answer any question I had, which is nice when you're investing in something this important. His knowledge and attention-to-detail was so informative to my final decision. Plus, it was comforting to know you're in the hands of someone who cares about your happiness, versus just the bottom line. The ring he finished for me was absolutely beautiful! The diamond sparkled, and literally, danced in the light. I was more than satisfied with the final results. And happy to report... she said yes!!! So, thank you Jacques and Annie. You made this a deeply wonderful experience and you will be highly recommend to my friends and family. Cheers! read more

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I'm confused why this place has great reviews, I am assuming it's from friends and family. I came in to get a watch resized and he let me know it would be done by 2pm the following day. I went the next day and there was a customer he was attending to so i waited about 10-15 min. After the first client left, he proceeded to tell me he actually couldnt get it done because he was so busy. Im confused why he couldnt give me a call to let me know this (especially if i was driving from far away this would have sucked, which luckily, i wasnt). Or, just tell me when i got in the store instead of having me wait. He told me it would be done end of day and i can pick it up at 5-6pm. I told him ill just come the following morning and asked him what time he opens so i can stop by when they open. He said 11. I came in at 11:10am and it was closed. I roamed around shops and went back closer to 12pm and he was there. The reason im giving it two stars instead of one is because the watch ended up getting resized correctly and he CAN be nice. He isnt the nicest or the most caring to his clients. Overall, it wasnt a good experience and wouldnt return back read more

Lovely gentleman. So helpful and kind. Took the links out of my watch quickly and easily.

my elderly mother has been going to Jacques for years. Before the pandemic, she dropped off a repair: an extremely unusual necklace worth at least 8-10k (for which we have matching earrings and I have sent pictures--its a mid 19th century painted enamel festoon necklace, so hard to miss). Over the next 18 months, she suffered through the pandemic and then a bad fall. She eventually returned to pick up the necklace as she was moving into assisted living across the country, but by then had lost her receipt (I note that she never received a call to pick up the item). Jacques refused to look for the item and never responded to my email queries, so now, from a distance, I have to file a police report and insurance report. read more

Jacque is extremely personable and professional. Went in to get a new watch battery and it was completed next day! Will return! read more

Jacques Jewelers is simply the best! He is incredible in watch and jewelry repair. I'm never disappointed when I pick up up my watches and jewelry read more

I came in to get my engagement ring cleaned, re-dipped and resized and I couldn't be happier. The prices are very fair and on top of that the owner Jacques is one of the friendliest people I've ever met! I've already told a bunch of my friends about this place and I'll be back for sure! read more

Jacques Jewelers - Shiny and new again - Jewelry Near Me - Los Angeles, California

I'd tried to change the battery on my watch but couldn't get the back put on! Jacques did it for no charge! Next repair, I'm going to Jacques! read more

Took my watch here to have links taken out for a fitting thats it. Took him over a month to get it done. He also insulted the watch calling it cheap china made crap. Hey man I agree wish more quality products were made here in the USA but its an everyday work watch and its not your position to insult watches. Just take the links out. When I dropped it off I wasn't wearing a mask he didnt care. On pick up finally a month later I still didnt wear a mask bc um yeah they dont work and also it was long past the insane tyrant mandates newsome imposed so it was not a law or even a mandate at that point. This guy after a month and insulting my watch wasnt gonna give me my watch unless I had a mask on. Clown show. I said look ill stand outside you bring my watch out to me and ill hand you my card. I am not gonna go home get a face diaper and come back you've already taken a month to do the most simple task. read more

Absolutely awful service and unsafe business practices. The owner doesn't wear a mask, was coughing, wiping his nose, and touching things while I was there. He was extremely rude. No signs of safety during a pandemic. I wouldn't recommend this business. No idea how they still are operational. Jacque is a pig. read more

Worth every five star review. Jacques is not only an expert artisan of fine jewelry and watches, he is a surgeon as well. On a cold morning, I slipped on a large cocktail ring I received as part of a while elephant gift only to find by the afternoon that my finger had swelled up to nearly 1.5 times it's normal size. It was awful and painful. I don't know if it was an allergy or if I ate something really salty. I tried every single trick to remove it - vaseline, ice water bath, holding my arms up in the air until the went numb, floss/elastic band trick on youtube. Since it was a large mother of pearl cocktail type ring the floss/garter trick was not going to work for me since the band was so large and it had a large oval setting that was starting to dig into my finger. Thank goodness for Yelp and Jacques. After doing a yelp search for the closest and best jewelers to me, Jacques came to my rescue. He had a busy day driving all over LA for his high end clientele but he was able to make time and come back for me. He sacrificed his blade and ring cutting tool and removed this massive ring from my swollen finger. I am so grateful. Both he and Annie have such large and kind hearts and make you feel so welcome and warm in their store. When I visited they had two customers drop by, one who was a customer for 19 years. With repeat business like that, they must be doing something right! Believe me they are! Their selection is beautiful and what's more, it goes beyond the case. Jacques can custom make jewelry as well. Give them your budget and they can create a timeless and unique piece for yourself or your loved one, did someone say engagement rings? Jacques has classy and elegant pieces for any budget, some beautiful diamond cut swarovski pieces (saw some priced around $50 and $70) and gorgeous earrings as well! Jacques Jewelers is a quality jeweler, with prices and selections for every budget! Jacques is an excellent craftsman and Brentwood is lucky to have him! read more

Jacques Jewelers - Jacques and Annie went out of their way to save my finger. No more fashion jewelry for me! - Jewelry Near Me - Los Angeles, California

I finally got my bracelet! Not fixed, but after 3 months I got it back! Yay! Only after Jacques berated me, calling me "Phony" and telling me never to come back. I am sure at one point Jacques was great, but now he's just angry. I'm honestly not sure how he stays in business. read more

I went in to see Jacques today and was so happy with the experience. He was honest, attentive and clearly knowledgeable in his craft. I was grateful for his time and grateful his shop is so conveniently located in Brentwood! I would go back again and recommend him to anyone. read more

Jacque created a custom ring setting for my fiancé's engagement ring. He was able to create a beautiful setting with minimal direction within a relatively tight timeline. I greatly appreciate the level of professionalism and communication he exhibited on the project. I highly recommend Jacque. Thanks again! read more

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Jacques Jewelers is located in a plaza with parking and they validate if needed. This establishment seems to be run by a couple, Jacques and Annie. They are both very kind and know the business very well. From the looks of things, they are established and trusted by many people (even some not in the LA area). I went here with a simple chain jewelry piece, it just needed to be reconnected. I was quoted a price of $10 and was told it would be ready the next day. When I came to pick it up it was ready and in pristine condition. You can tell just by looking around the shop that this couple is well versed in taking care and repairing jewelry items. As I was about to pay, I was told t was free of charge. Even though I was only quoted ten dollars, it was nice to get it for free. I will be going here again, not because it was free but I can tell that Jacques and Annie are very experienced and I know anything I bring here would get treated perfectly and returned to me better than it was before I came. read more

I will never recommend Jacques Jewlers. Sorry fans.... I brought my Rolex in for service and two years later Do not have my watch. He has not been able to find it, And has not returned my phone calls. I have never Experienced anything like this before, and regret that I ever brought my watch to him. This piece was meant To be given to my daughter, and now is missing, with NO intention of finding it. You are now warned-:) L Hall No rating here except unforgivable and unacceptable. I only gave one star, as this would not be posted..... My rating is NO read more

Years ago, my parents gifted me my Grandmother's engagement ring and wedding band. Purchased by a poor farmer circa 1940, they were worth far more in sentimental value than as pieces of fine jewelry. I kept meaning to find a vintage jeweler who could assess them, clean them and give me some professional tips on caring for them, but put it off time and again - not knowing who to trust with something so precious. Recently, my fiancé designed and purchased my engagement ring from Jacques and I had the chance to meet him when we returned to have it resized slightly. I instantly knew he was trustworthy and knowledgable and finally felt comfortable taking my Grandmother's rings in for service. Not only did he promptly and efficiently clean them - but he was a delight to speak with, and gave me details about the composition of the various types of gold and the history of diamond cutting before WWII, details that now add to the special story of these family heirlooms. Thank you Jacques for taking such good care of my most prized possessions! read more

Jacques it's the best in town. I had a very old tag watch and Cartier bracelet that no other jeweler in the city could fix. Brought it in and Jaques fixed it to perfection. He is so kind , honest and A true talent. read more

Jacques is kind, knowledgeable and fairly priced. Wouldn't take my pieces anywhere else on the west side.

this man knows his jewelry ! jacques is a class act - great prices - fixed my daughters jeweley in a day ! it was a real pleasure doin business w/ him & his lovely sweet wife! read more

I'm very glad I am Yelp member. So glad I read the reviews when looking for watch repair, everyone was right, this place was great! Turns out my watch wasn't broken, just a dead battery. I was a little surprised because I just got my Burberry watch a little less than two years ago, but Jacque gave it a good look over and knew right away. He seems like a genius in his field, like oh yes Sherlocked. Quick service, only ten bucks for a new battery. And spring for another $10 to get their homemade Diamond Dazzler pen... good for on the go sprucing of your rings between visits. read more

Jacques is a 10th generation master watchmaker & jeweler trained in France and Switzerland. Whether it's your grandma's engagement ring, your grandpa's pocket watch, your mom's pearl necklace or your dad's tie pins, he can design, repair, restore, and appraise. His custom-made store is at-homey and welcoming, and his personality will grab you like you're talking with your favorite uncle. read more

After having read previous reviews, I took eight of my watches to Jacques. I needed to replace batteries as well as repair an antique watch. It did NOT disappoint. Jacques and his wife were an absolute delight. Incredibly helpful and darling. Jacques told me things about a couple of my watches that I did not know. The prices were very reasonable and I'm certain that I'll be back there for all repairs on all of my jewelry as well as future purchases! read more

Jacques is awesome. He fixed my wedding ring after it was seriously damaged, and it turned out perfect. Beyond that he explained through the whole process exactly what was going on and why. This was six months ago. I wanted to wait a good while before reviewing to make sure the quality of the craftsmanship was good. No problems! I am underselling this guy actually he is more than just a jeweler he's a master craftsman at his trade. They don't make them like Jacques any more. Prices were reasonable in my opinion. read more

What a hidden gem! After finding Jacques Jewelers on Yelp, I took in a watch to get a few links removed. Jacques did an excellent job in just 20 minutes. Moreover, it was a pleasure to speak with him. He is a true craftsman and a sweetheart. I will definitely go back. Whether you live in the area like I do or whether you are looking for a reliable, trustworthy and talented jeweler, please support this one-of-a-kind local business. You will be glad you did. read more