I went in for an oil change . I had an appointment. The software in my truck was suppose to be…read moreupdated with the oil change, the update didn't happen . The oil change took 4 hours. my truck still says software updated needed and they didn't reset the oil change miles on the computer even Valvoline does that !!! The interior lounge area was clean and the bathrooms.

Completion of Repairs and Final Cost Discrepancy On…read moreThursday, May 22, I called Robert at 11:23 AM to inquire whether my vehicle was ready for pickup. He responded that the technician was about to test drive the vehicle and that I should expect a callback within 30 minutes. At 12:11 PM, I received the follow-up call, where Robert informed me that the car was being washed and prepped for release and would be ready within 10 minutes. Again, I asked that he email me the final cost and a detailed invoice. He acknowledged this request, but the call was unexpectedly disconnected before it was fulfilled. Lack of Clarity and Dispute Over Quoted Amount I was stunned and confused by this amount, especially since I had been told repeatedly that the total repair cost would be around $2,400, minus the one hour of labor, which should have brought the cost closer to $2,200. When I questioned this discrepancy, Robert explained that the $2,400 figure was only for the radiator repair, and not the total repair cost. At no point in any of our prior conversations was this distinction made clear. I expressed to him that this was highly misleading, and that had I known the actual total cost in advance, I may have made a different decision regarding how to proceed. Additionally, the lack of a formal, written estimate throughout the process is both unprofessional and unacceptabl A review of the communication process to determine why I was not properly informed of the full scope and cost of the repairs. Consideration of a partial reimbursement or adjustment, given that I was never provided with a clear, written estimate or approval request for the full cost before the work was completed. I believe this situation reflects a serious lapse in communication and customer service protocols. At a minimum, customers deserve to be fully informed before being held financially responsible for services rendered--particularly when the cost increases by over $1,100 from the most recent verbal estimate. Final Thoughts While I appreciate the staff's willingness to investigate and repair the issues with my vehicle, the lack of clarity and failure to honor prior estimates has left me feeling disappointed and taken advantage of. Transparent communication and timely documentation are standard expectations for any service department, and unfortunately, those expectations were not met in this instance. I hope this matter can be addressed promptly and professionally. I would appreciate a follow-up to discuss potential resolutions and to ensure that this experience helps improve service practices moving forward.

Paid around 75K for a vehicle that came with Complimentary; OLF, Multi-Point Inspection, Inspection…read moreand/or Rotation of Tires, Road Test with service intervals of 5,000 miles or 6 months. Dropped off vehicle for OLF and Tire Rotation and Service Advisor stated they did OLF's at 10,000 mile intervals. Picked up vehicle and the service repairs noted; Inspect/Adjust Fluid Levels, Rotate Tires, Inspect Brakes, Complimentary 21 Point Inspection, Complimentary Car Wash and Vacuum. Wasted a day getting the tire rotates and they did NOT wash or vacuum the vehicle. Very disappointing!

My experience with Lexus has been extremely disappointing…read more I purchased a Lexus LS 500 from Lexus of Memphis. After taking delivery of the vehicle, I discovered that it had scratches on the paint. I immediately requested that the dealership correct the issue and repaint the affected area. Initially, they asked me to wait one week before bringing the vehicle in. I accepted. One week later, they postponed the appointment for another week. Again, I accepted and adjusted my schedule. When the new appointment date arrived, I proactively contacted my salesperson, Ricky Tran, for an update. To my surprise, I was informed that the vehicle still could not be painted and that they wanted to reschedule yet again for the following week. At this point, I can no longer continue waiting. The dealership keeps making promises and then delaying the work. This repeated rescheduling shows a lack of respect for their customers' time and commitments. What concerns me even more is the explanation I was given. How can a luxury automotive brand be planning to repaint a vehicle outdoors instead of in a professional body shop? Why should a simple paint repair depend entirely on the weather? And how is it possible that after three consecutive weeks, the work still has not been completed? Meanwhile, I am left without the full use of the vehicle I purchased, yet I am still required to make my monthly loan payments. I am the one bearing all the inconvenience, while the dealership continues to postpone the repair without providing a clear solution. There seems to be very little consideration for the customer's time, money, and expectations. In this situation, the customer is the one who continuously suffers the consequences. This is not the level of service, professionalism, or accountability that I would expect from a luxury brand such as Lexus. I am extremely frustrated with the way this matter has been handled and would appreciate advice on how Lexus intends to resolve this situation promptly and fairly. Thank you.

They are taking advantage of U S employees. The warranty work is given a billable time that that is…read morefar less than the actual warranty period time it takes to complete. So the mechanic struggle to get 40 hours. That is how they can offer the long warranty period. They $crew their mechanics by underpaying to say replace an engine. Then they send profits back to their country. Or government does not care about other country's taking advantage of Americans work force.

I've been here over three hours to replace one tire. Just found out they haven't started on it…read moreyet. Unreal. Update: Over 4 hrs and still waiting...

Took MDX in for routine maintenance (OLF & Tire Rotation)…read more They did a great job of getting me in and out in a timely manner. My complaint is with the charges. Advertised at around $136 but got charged additional $16.84 for SHOP SUPPLIES. Don't mind paying a little more to have the dealership service my vehicle but not approximately 35% more than what it costs me at Valvoline or Jiffy Lube.

Run away! For a dealership that specializes in a luxury brand, our experience has been anything…read morebut. Buying a new vehicle is never a pleasant experience, but Acura of Memphis makes me never want to do it again. Bought a 2026 MDX Type S. Day of test drive, lots of fun. The MDX really sold itself. The actual buying process; long, drawn out and miserable. How is it that you spend so much time on line getting pre-qualified and filling out all their documents, only to spend another 3 hours at the dealership. We actually had an appointment time. You would think that everything would be ready for us. Paperwork, vehicle, etc., etc., but not even close. We were handed off to 4 different people. Price: Overall I think the price was fair. Not the best, but not the worst. Honda and Acura, in general, don't negotiate much. Problem I had was my price came in over MSRP. I understood the vehicle had some dealer installed accessories, but I had to ask 3 or 4 times to get an itemized list of what I was paying for. I finally got to see that list because I would not sign the contract. Even then I was not given a copy of the list with my paperwork. Finally, no follow through. We signed a piece of paper that told us we did not get a spare tire, but a tire inflator. That makes me a bit nervous, but ok. When I tried to find said tire inflator, it was no where to be found. I called my salesman and he had no clue. He said he would find out and call me back. Never heard from him. I went back to the dealership to have someone show me, only to find out the Type S does not get one due to its special tires. Someone couldn't tell me that up front or over the phone? Why did I have to go back to the dealership to find that out? What about the piece of paper I had to sign? Way more questions than answers. Now I find out 5 weeks later that the dealership has not even sent the paperwork for my tags! Really!? They told me I could come in for a new temp tag. Who has time for that when you live an hour away. If you want to speak with the store manager, good luck!

Took my truck in for service and to fix a recall. Sal was the one who helped me out - he was a…read moreprofessional and straight shooter. The service department was busy and I dropped my truck off late afternoon, but they were still able to get it done before closing and saved me a trip back the next day. Truck came back clean and running great with issue fixed. Will definitely come back for the next one. Thanks to Sal and the team!

AutoNation Ford Memphis Service Center…read more Add a photo AutoNation Ford Memphis Service Center 4.3 (255) Car repair and maintenance service in Memphis, TennesseeOpen Overview Products Services Reviews Photos By owner About Google review summary Reviews All oil15 truck14 dealership11 service advisor9 +6 Sort by Most relevant Newest Highest Lowest Samantha Ackerman Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose ... More Lauren Kiger 4 reviews 4 days ago New Used their service center and online appointment system. Signed up for a recall, a $46 oil change, and a $22 tire rotation. They called and said that on their end the appointment just said, "for services." I told them what services I ... More AutoNation Ford Memphis Service Center (Owner) 3 days ago Hi Lauren, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (901) 209-1259 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Taniya Key 1 review 3 weeks ago New The oil change service was excellent from start to finish. The staff was professional, efficient, and friendly, making the entire process smooth and hassle-free. They explained everything clearly, completed the service quickly, and even ... More AutoNation Ford Memphis Service Center (Owner) 3 weeks ago Hi Taniya, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road. KL Johnson 2 reviews a week ago New I booked a service appointment for 9:00 Tuesday morning on May 20th for a recall and brake work and dropped my car off at that time. Only part of the work was completed and not until Wednesday May 21. When I called on Wednesday to check ... More AutoNation Ford Memphis Service Center (Owner) a week ago Hi, thank you very much for sharing these comments,. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1259. We hope to hear from you. Samantha Ackerman 14 hours ago New Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose and repair it. Supposedly mike, the lead mechanic/shop foreman, whatever he is has been on it and everything is "normal". Its "normal" but its gotten worse since you had it, please make that make sense for me. So now not only does my transmission make a horrible noise, now my car jerks like he** when you put it in gear...but according to Mike, that's normal. What really should have told me all I needed to know about them is, when I dropped it off I had a nail in my front driver side tire, picked it up 2 months later, there's no nail, and not one single person said anything about it...I mean did yall plug it, patch it, what? Shouldn't yall have mentioned that?! And don't bother calling them, 10 times out of 10 they will NOT answer the phone

Bud was our salesman and he was so great! They were very patient with my financial company taking…read moreforever to get there payment processed. The vehicle was as described and was nicely cleaned up for me! Highly recommend! Best prices I found. I came from Kansas just to get because price was so good!

Sold me a truck with undisclosed body damage on the underside of the vehicle. I showed pictures…read morethat they took and used as their advertisement on the vehicle to prove that the damage was there before purchasing the vehicle (It is almost impossible to notice unless you are looking for it, along the bottom running boards). They told me I was a liar and that the truck left in perfect condition. I tried to work with them to get it repaired, the manager "Sonny" is a disrespectful, dishonest, piece of work. You should never give this place any of your business. The owners are shady and are out to get your money, and that is it. As soon as your funds hit their account, you are garbage to them. They will probably comment on this and deny it, but I have all of the proof one could ever need. Feel free to reach out to ask me any questions and ill be happy to supply you, and give you more details on this horrendous car buying experience.

I would give this place 10 stars if we could. We called on Wednesday to inquire about adding…read morerunning boards on our new 2023 Gladiator, Jay got us in the next morning promptly at 9:00am. We are extremely satisfied with the work and the staff. I definitely recommend CROSSROAD for all your custom Jeep and truck needs. Thanks again Jay !!!

If you need running boards, Jeep lifted or Custom Tires, Go see J !!!…read more They have Excellent customer service. And the work was done well and in the time frame I was promised....