This morning I headed out to find my car dead. We attempted to jump the battery without success…read more I called Lincoln of Memphis and an angel answered in the service department, Charmayne. She worked her magic and got a tech to come out in no time at all. She sent Austin another angel to figure out why our car would not start. In 100 degree heat Austin did a diagnostic and identified our bad battery.. And being prepared he had brought a replacement battery just in case. Our car is now working!!! Oh my goodness, excellent customer service. Charmayne a special thanks for keeping us informed of the process. We highly recommend Lincoln of Memphis!

I brought a 2025 Nautilus in June 2025... I barely have 7500 miles on it. WHY, because it's having…read moreso many issues. I have had it in the shop twice and it needs to go back in there, but I can't get anyone to help me. They say someone will call but when they do, they give me excuses and say they'll set something up and I never hear from them. I've also tried to schedule an oil change online. Well, then I got a text message that said I needed to call. When I called the AI chat said it was sending me to a "live" person and I got hung up on TWICE. I am so totally frustrated with this car and with this dealership that I wish I could give it back and get a Ford Pinto! I'm sure that would be better buy for the money and less expensive than heap that I'm driving. I could go on and on about my experience, but I see so many other people have negative comments. It is so clear that the dealership obviously doesn't CARE.

I went in for an oil change . I had an appointment. The software in my truck was suppose to be…read moreupdated with the oil change, the update didn't happen . The oil change took 4 hours. my truck still says software updated needed and they didn't reset the oil change miles on the computer even Valvoline does that !!! The interior lounge area was clean and the bathrooms.

Completion of Repairs and Final Cost Discrepancy On…read moreThursday, May 22, I called Robert at 11:23 AM to inquire whether my vehicle was ready for pickup. He responded that the technician was about to test drive the vehicle and that I should expect a callback within 30 minutes. At 12:11 PM, I received the follow-up call, where Robert informed me that the car was being washed and prepped for release and would be ready within 10 minutes. Again, I asked that he email me the final cost and a detailed invoice. He acknowledged this request, but the call was unexpectedly disconnected before it was fulfilled. Lack of Clarity and Dispute Over Quoted Amount I was stunned and confused by this amount, especially since I had been told repeatedly that the total repair cost would be around $2,400, minus the one hour of labor, which should have brought the cost closer to $2,200. When I questioned this discrepancy, Robert explained that the $2,400 figure was only for the radiator repair, and not the total repair cost. At no point in any of our prior conversations was this distinction made clear. I expressed to him that this was highly misleading, and that had I known the actual total cost in advance, I may have made a different decision regarding how to proceed. Additionally, the lack of a formal, written estimate throughout the process is both unprofessional and unacceptabl A review of the communication process to determine why I was not properly informed of the full scope and cost of the repairs. Consideration of a partial reimbursement or adjustment, given that I was never provided with a clear, written estimate or approval request for the full cost before the work was completed. I believe this situation reflects a serious lapse in communication and customer service protocols. At a minimum, customers deserve to be fully informed before being held financially responsible for services rendered--particularly when the cost increases by over $1,100 from the most recent verbal estimate. Final Thoughts While I appreciate the staff's willingness to investigate and repair the issues with my vehicle, the lack of clarity and failure to honor prior estimates has left me feeling disappointed and taken advantage of. Transparent communication and timely documentation are standard expectations for any service department, and unfortunately, those expectations were not met in this instance. I hope this matter can be addressed promptly and professionally. I would appreciate a follow-up to discuss potential resolutions and to ensure that this experience helps improve service practices moving forward.

Please do not get service or repairs done at Lexus of Memphis…read more I have owned four Lexus vehicles and have been a loyal Lexus owner for over 15 years. This was my first time bringing one of my vehicles to Lexus of Memphis for repair service. My Lexus GS 350 radio stopped working, so I brought it in to have it diagnosed. I was told that I needed a new radio, which would cost $4,200 including labor. Due to the high cost, I decided to get a second opinion to ensure the radio actually needed to be replaced. I took the vehicle to a radio repair shop, where they removed the radio and sent it to a repair facility to determine if it could be fixed. They discovered a burnt fuse, which they replaced for $450. The amplifier was also found to be working properly, despite Lexus stating that the radio could not be contacted and needed to be replaced. I later spoke with the service manager, Gary York, to discuss my concerns. Unfortunately, the interaction was very disappointing and unprofessional. He was dismissive of my concerns and made it seem like the issue was my fault. He was a complete Ass. I was told that they completed their service check and did not find any burnt fuse. I was also told that fuse replacement was considered aftermarket and not covered under warranty. This experience was extremely frustrating and not what I expected from a Lexus dealership. Due to this experience, I will not return to Lexus of Memphis. Instead, I will continue to have my vehicle serviced in Little Rock, where I originally purchased it and have always received reliable service.

I had an 11:00 a.m. appointment on Monday at Lexus of Memphis for what should have been a very…read moresimple visit: a diagnostic and an oil change. The diagnostic ended up showing that the gas cap needed to be replaced, which is hardly some major repair. Even so, I did not get my car back until 11:00 a.m. the following day. That is completely unacceptable for an appointment that was scheduled in advance, especially for routine service. The whole point of making an appointment is so your vehicle is actually looked at in a timely manner. Instead, this turned into an all-day and overnight ordeal for basic service. What made the experience even worse was the lack of any effort to make it right. I asked the manager if he would do anything to make up for the excessive delay, and he was very clear that the answer was no. No accommodation, no goodwill gesture, no acknowledgment that keeping a customer's car that long for an oil change, diagnostic, and gas cap replacement is poor service. Very disappointing experience. Poor time management, poor customer service, and no accountability. I would not recommend this service department based on how this was handled.

I bought a car here. It wasn't the best experience, but they got the job done. I don't know what I…read moreexpect or necessarily want in a car buying experience, but they didn't really impress me. I got many annoying phone calls, one right after the other. The place is old and kinda smelly. There were a few nice people and some really bull headed ones. But hey, I got a car and I'm done.

They are taking advantage of U S employees. The warranty work is given a billable time that that is…read morefar less than the actual warranty period time it takes to complete. So the mechanic struggle to get 40 hours. That is how they can offer the long warranty period. They $crew their mechanics by underpaying to say replace an engine. Then they send profits back to their country. Or government does not care about other country's taking advantage of Americans work force.

We have had The WORST experiences ever with any dealership in our lifetime. We have been loyal…read morecustomers for years and the current management will destroy this dealership. Their lack of integrity and rudeness cannot be matched. They have lied to us so many times I don't even know how to start but IF you want to trust a dealership who will warranty what they sell, then you should NOT go to Acura of Memphis. If there was a - zero star I would have checked that because nobody there deserves a 1.

Customer service was on point, Mrs Doris Merritt have a great staff working for her. Mr Jeff…read moreWilson is thorough and is very professional explaining the service and timeframe as well as recommendations of service. Therefore I was given a service vehicle to allow me to get service done . The only thing i dislike was my car was not washed after all the service. Thank you from a person that dislike dealership service.

Took my truck in for service and to fix a recall. Sal was the one who helped me out - he was a…read moreprofessional and straight shooter. The service department was busy and I dropped my truck off late afternoon, but they were still able to get it done before closing and saved me a trip back the next day. Truck came back clean and running great with issue fixed. Will definitely come back for the next one. Thanks to Sal and the team!

AutoNation Ford Memphis Service Center…read more Add a photo AutoNation Ford Memphis Service Center 4.3 (255) Car repair and maintenance service in Memphis, TennesseeOpen Overview Products Services Reviews Photos By owner About Google review summary Reviews All oil15 truck14 dealership11 service advisor9 +6 Sort by Most relevant Newest Highest Lowest Samantha Ackerman Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose ... More Lauren Kiger 4 reviews 4 days ago New Used their service center and online appointment system. Signed up for a recall, a $46 oil change, and a $22 tire rotation. They called and said that on their end the appointment just said, "for services." I told them what services I ... More AutoNation Ford Memphis Service Center (Owner) 3 days ago Hi Lauren, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (901) 209-1259 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Taniya Key 1 review 3 weeks ago New The oil change service was excellent from start to finish. The staff was professional, efficient, and friendly, making the entire process smooth and hassle-free. They explained everything clearly, completed the service quickly, and even ... More AutoNation Ford Memphis Service Center (Owner) 3 weeks ago Hi Taniya, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road. KL Johnson 2 reviews a week ago New I booked a service appointment for 9:00 Tuesday morning on May 20th for a recall and brake work and dropped my car off at that time. Only part of the work was completed and not until Wednesday May 21. When I called on Wednesday to check ... More AutoNation Ford Memphis Service Center (Owner) a week ago Hi, thank you very much for sharing these comments,. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1259. We hope to hear from you. Samantha Ackerman 14 hours ago New Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose and repair it. Supposedly mike, the lead mechanic/shop foreman, whatever he is has been on it and everything is "normal". Its "normal" but its gotten worse since you had it, please make that make sense for me. So now not only does my transmission make a horrible noise, now my car jerks like he** when you put it in gear...but according to Mike, that's normal. What really should have told me all I needed to know about them is, when I dropped it off I had a nail in my front driver side tire, picked it up 2 months later, there's no nail, and not one single person said anything about it...I mean did yall plug it, patch it, what? Shouldn't yall have mentioned that?! And don't bother calling them, 10 times out of 10 they will NOT answer the phone

Bud was our salesman and he was so great! They were very patient with my financial company taking…read moreforever to get there payment processed. The vehicle was as described and was nicely cleaned up for me! Highly recommend! Best prices I found. I came from Kansas just to get because price was so good!

If i could give 0 stars I would. Went and bought my car. It was sold to me with a huge scratch in…read morethe bumper and on the paint. They said they would fix it. Drove over an hour twice to bring it to them. Neither time it got fixed. Brought it to them for a THIRD time and there was nothing but miscommunication. I was patient. They kept it for 5 days to tell me it would be 10-14 days. Then it was 3 days. Finally I went to get it. Still not done. Asked for my new bumper which they gave me and I said I'd have someone else put it on, they wrote me a check for $250. It was fine. No. They failed to give me any hardware, the grill, or any other parts that GO WITH the bumper so now there's still scratches on things they did not replace. It is a very unprofessional business. Paid $30,000 for a car with very noticeable imperfections. Save your time. Go somewhere else.

I would give this place 10 stars if we could. We called on Wednesday to inquire about adding…read morerunning boards on our new 2023 Gladiator, Jay got us in the next morning promptly at 9:00am. We are extremely satisfied with the work and the staff. I definitely recommend CROSSROAD for all your custom Jeep and truck needs. Thanks again Jay !!!

If you need running boards, Jeep lifted or Custom Tires, Go see J !!!…read more They have Excellent customer service. And the work was done well and in the time frame I was promised....

The building was clean. The waiting area was clean and the coffee area was nice. It was a long day…read morepurchasing a car. The mgr, Aubrey , was very helpful upon entering the doors. I made an appointment online. Danielle in financing was customer friendly.

Lee was absolutely amazing!! Purchased my dream car from him. I highly recommend this location and…read morebuying a car from Lee. We had a great experience and everything was smooth!