Pure Sleeze!…read more Bait and Switch On Feb 7th Nicole Mooney accepted my offer of $80K for a BMW X5 PHEW, all taxes, fees, "out the door". See her email and her purchase order. I signed, and returned the purchase order which included $500 for registration. On Feb 11th, she emails and says "Our Registration Team got back to me" and she has increased the price by $1,782. This is after I had signed the purchase contract. Another sleeze move...You know how the dealers want a finance person to "Meet with You" so they can pressure you into accepting high margin add-ons? In the old days, it was rust-proofing that actually voided the manufacture's warranty? She would not send me the Closing Paperwork ahead of time! Why give the customer a chance to prepare when sleezy dealers can ambush them? BMW National should be ashamed of the Hoffman Auto Group.

Christian and Jose saved our family vacation! Our brake light came on two days before we were due…read moreto leave for Cape Cod with our family of 12 in tow. They worked their magic and got our brakes done all in one day so that we could pack up and go!

The service department was exceptional today. I say that because there were a few customer that…read morehad cut the line and was service ahead of me. I didn't think to much of it, but one of the advisors noticed it. She quickly prompted a service advisor(Sammy) to me. For her to see that while servicing other customers at the time was extremely gratifying(I'm sorry for not getting your name, but you were the only lady working there on 5/9/17 @ 9am). I will definitely recommend anyone purchasing a new car or just servicing their cars to go and check out New Country Motors at 1 Weston Street, Hartford CT Thank You Max

We used to take the car to the same place where we bought it for servicing, but we decided to stop…read moregoing there after facing service bills running into the thousands of dollars. If they were customer-oriented, they wouldn't have charged such high fees for the simple work they performed.

Horrible experience. IF MUST USE A DIFFERENT LOCATION. Manager hung up in my face And no one wanted…read moreto help me While i was in the middle of the road.

I Purchased The 2019 Toyota RAV4 XLE June 2022. My sales person was Kevin Hill, Kevin and Terrence…read morethe branch manager were very attentive during the whole process, extremely patient and helpful. Kevin made my car purchasing process extremely stress free because they took care of all the work and walked me through the whole process with complete honesty and transparency. When my car was having a few minor issues they even rented a car for me during the brief hiatus until I got my car back. I highly recommend them for they are definitely 100% Haggle/hassle-free but extremely worth it especially if you have a trade-in! The entire staff of men and women there are very friendly. They are the best I've ever experienced. Amazing customer service! Buying a car from Enterprise Car Sales in East Hartford, CT is not a stressful experience at all! I highly recommend them, they will put you in the car you want "Haggle & Hassle-free"! When you call or go to the location, ask for Kevin Hill and if he's not available they will connect you with someone great. you won't regret it!

Great and quick experience purchasing a car with Liberty Honda. We mostly did everything through…read morethe phone since we were in need of a new car asap. Our salesman, Tim Leyden, was very responsive and helped answer any questions we had, he even brought our daughter some coloring pages to keep her occupied while we signed paperwork. Removed one star just because the car wasn't detailed inside as promised for pick up day.

(TLDR: Horrible, low-knowledge customer service, that has me considering other vehicles.)…read more We all hear the old adage about dealerships... "They're over-priced!", "Aggressive up-sells and fear tactics", blah blah blah... in this case, it is absolutely true. Went in for a safety recall a few months back, and immediately the up-sells start: timing belt, valve adjustment, brakes/rotors, everything under the sun. I said no, just do the recall. Then, the phone calls and inspection videos start. "You really need this, you really need that", with price estimates that would literally make your eyes water, well over the actual value of the entire vehicle. So, cut to the end of this encounter, only safety recall was done, but I agreed the timing belt/water pump needed to be done, but I would get it done elsewhere (and at 1/4 of the price they quoted me, no less) Fast forward to this week, I'm working under my truck, and I see the rear rockers are basically rotted away (only the rear section, an issue pertaining to the safety recall) I call back the dealership, spoke to the original gentleman that set me up with the recall, explain everything, and he tells me to book an appt. (which I did) so they can look at it. My appt. was for this morning. I get there, pull in, and of course the gentleman I was dealing with is "absent" today. The girl asked me "So, what are you here for???", and I tell her the details. She basically says, "Hey, there's nothing we can do with it, we won't even look at it" I explained this was an issue caused by the safety recall issue, rear rocker rot, and the gentleman told me to bring it in, you would look at it, "Oh. No. I don't know why he would tell you that. He's a newbie. You need to call so-and-so, and work that out with them" (he's a newbie?...but, he was there 8mo ago, and I assume longer as he was knowledgeable about their systems, had a desk, etc.? Ok, passing the buck...got it) ...would have been nice if they just tell me that over the phone before. So, of course I'm frustrated, but I'm there, I figure I would ask for a quote on a "valve adjustment" and for installing "shocks and struts" that I purchased myself. Again, an exuberant price, I just laughed at her, shake my head noooo, and left. I get home, and call the number of the main corporation, that she told me to "deal with". They ask if I had it looked at by the dealership. I told them what I'm telling you now, "They turned me away and cancelled my appointment". They seem concerned that they wouldn't even look at it. They want all her information from me, which I give them, and assign me a case "liaison" to deal with... so, cut-to-the-chase, the bottom-line is, if it affects Liberty Hondas "bottom-line", they won't even deal with you... I had to go above them, directly to corporate. I took the day off work to keep this appointment, out of concern for the safety of my wife and son, and they wouldn't even look at it... basically, driving in the service center, and directly out the other side. Extremely frustrating encounter, that has definitely left a sour taste in my mouth for Honda in the future. Maybe I'll take a look at some Toyotas... hmm...

5-Star Experience!…read more This was hands down the easiest car-buying process I've ever experienced. I stopped in for about an hour to test drive, get my trade-in appraised, and receive the initial quote. special shout to to Kevin who was so helpful and buttoned up! The follow-up was just as smooth -- I handled everything from home: emailed to finalize, contacted my insurance and filled out the credit application online. When I returned to finalize the purchase, I was in and out in under an hour. I signed the paperwork, declined the extra add-ons without any pressure at all and they took the time to walk me through the features of my new vehicle. I couldn't be happier with the process or the service. Highly recommend!

After 5 Audis at Hoffman they wanted thousands over MSRP for a new car. Talked to their head of…read moreSales who really didn't care that they lost me as a customer.

I have been coming to Bristol Auto Center for 3 years. Piotr and his team are the best- you can…read moretell they are always looking out for what's best for their customers. They are fair, honest, and reliable. That is hard to come across these days. I just purchased a used vehicle from them this week as well. Mark was a pleasure to work with, he was communicative, and handled a lot of the business with the DMV and credit unions for me. He was flexible and fought hard for a good deal. Thank you so much!

I love these guys. Really fair pricing, quality of service and timely fixes take a lot of stress…read moreoff. My family has brought japanese and german cars here for a couple of years now with zero issues

I always have a fantastic experience at New Country BMW, especially because of "my" service advisor…read moreKurt Sandstrom! He's absolutely awesome; always super helpful, kind, and goes above and beyond to make sure everything always goes smoothly. His customer service is top-tier, and he always makes bringing my car in, whether for standard service, or in this case new wheels and an oil change, easy and stress-free. The rest of the team is just as impressive. The shuttle drivers are always prompt and friendly, the technicians do excellent work, and the general staff is always welcoming and ready to help. It's clear that customer service is a top priority here and management should be proud of themselves. Thank you all for making a visit to the dealership bearable, and dare I say, enjoyable!

On 2/13/2026 I happily purchased a used 2019 BMW X7 i40 from New Country BMW, Hartford,…read moreConnecticut. + Drove it for the first eight days without issues. - 1st issue starts, 2/21/2026, (Emergency Call System Malfunctioning) & water roof leak at the area of the GPS Antenna. - Called the dealership service department within a minute of the 1st issue happening from the break down lane off the highway. I received the earliest appointment the service department could provide which was two days later. Had to drive the vehicle with non-stop chimes and calls from the BMW Emergency Response center. GPS and music functions did not work for the two days. I was given a loaner SUV for five days from 2/23/2026 to 2/27/2026. + Received my vehicle again after being told the issues were fully fixed, on 2/28/2026. - 2nd issue starts (three days later), 3/3/2026, (Emergency Call System Malfunctioning) & water roof leak at the area of the GPS Antenna. I was given another loaner SUV for five days from 3/3/2026 to 3/9/2026. + Received my vehicle again after being told the issues were fully fixed, on 3/9/2026. + Drove the 2019 BMW X7 i40 to another dealership and sold it, 3/9/2026. The purchasing experience from the sales and finance department was a 5 out of 5, great service! The service department member (Kurt) gave me 5 out of 5, great service! This overall experience was a 2.5 out of 5. The main reasons were the time and wasted effort in the whole ordeal. I had to use three days vacation from my job due to the inconveniences of this whole experience. I earn 2.5 hours per month. I work eight hours a day. Therefore, I had to waste over nine and a half months of earned vacation time. Mr. Kelly Decorated War Vet. US Marine Former Law Enforcement 2010 Hometown Hero

This is a review for a 2018 Kia Sorento I purchased during pandemic era. Car starts burning oil at…read more70k miles, I am told it's a "known feature". Car proceeds to constantly need work as the burning oil screws up ignition coils and spark plugs every 18 months. Gets to the pt where a quart of oil needs to be added per week whenever I get gas basically . I remain cautious with frequent oil changes. Then car engines (cyclinders 3 and 4 seize) results in needing a new engine at 118k miles this week. Kia won't cover as I used Midas, Mobil one and similar oil places. I am never buying a Kia in my life again. I feel betrayed. Vehicle: 2018 KIA SORENTO VIN: 5XYPGDA39JG394863

I had a very disappointing experience with the service department at this Kia dealership…read more First, the pricing was unreasonable. I was charged $140 just for an oil change, which is nearly double what other Kia dealerships charge for the same service. My appointment was scheduled for both an oil change and a headlight issue, but the headlight problem was never fixed. What concerns me even more is that the multi-point inspection report says all bulbs and lights were checked and OK, even though my headlight still does not work. This makes the inspection report seem unreliable and raises questions about whether the vehicle was actually inspected. The customer service was also very disappointing. After waiting two hours, the woman at the service desk told me, "If you want, you can take your car back without any service." I had a scheduled appointment and had already waited a long time, so hearing that instead of receiving help was extremely frustrating and unprofessional. Overall, the experience felt overpriced, disorganized, and dismissive toward customers.