They lack respect and will not honor advertised features! I purchased a used car through them and was given the shaft when advertised features were missing. The good: their staff was generally easy to work with, financing department didn't pull any funny business. The bad: I settled on a price that was slightly above advertised price despite my better judgement, but only after haggling them down 2k from their inflated pre-installed "add-ons". The ugly: Traveled 5 hrs on crutches! - since I am a man of word and came out to settle on the date agreed despite a recent injury. Signed the deal and then learned: 1) car only had 1 fob, 2) an advertised feature (on their website) was absent from the vehicle. When I politely requested this be rectified I was told management would not honor their advertised features - sorry not sorry. So I go through hell to honor my side of a deal and they won't even come up with a few hundred to make things right and honor their clearly advertised features. Needless to say they won't ever get my business again. read more

Left my car to be evaluated on a Thursday, never heard from them. I called and texted. Finally on Monday I called and they sent a text! Basically no service at all. read more

Made a service appointment online 18 days in advance to have my tire pressure monitors synched to my XJ8's computer system, a process that takes maybe 30-60 minutes. I arrived on time (Friday 8:15am) for my appointment. Waited 15 minutes to meet with the service rep. Told him what I needed to have done even though it is already described in my online appointment request, explained I'm in town for the weekend and wanted this service done here because the Jag dealership in Pasadena had closed down. He then excused himself to go speak with his service manager, comes back and says they won't be able to complete the job until Monday (three days later) because they were "too busy" servicing other cars. The guy knew I was only here for the weekend. I think they conjured an excuse not to accept the work because it was a small job, they couldn't upsell me on a larger bill, so they made up this excuse to get rid of me. Such a waste of time. Bad business tactics. Avoid. read more

Was fortunate enough to work with Josh. Purchased a Range Rover Sport Supercharged V8, great car btw. Josh provided knowledge, comfort and efficiency. We got the deal done quickly and with the terms I requested. I will definitely reach out to Josh when I am in the market for a car in the future. read more

Jaguar Rancho Mirage - Car Dealers Near Me - Rancho Mirage, California

I am extremely dissapointed with the Service Department and Advisor Sam (Samual Zuniga). I brought in my vehicle for a Warranty-covered leak on my Coolant system. Zuniga could not schedule me because he had no car to provide me as a loaner. I informed him that the coolant level was low, and he advised me to make sure I added coolant, which I did to ensure the car did not overheat. However, I did so by purchasing coolant in a different color for Jaguars, Audi, and other European vehicles. I also needed new tires and got an estimate from American Tire Depot of $250 for the same tires I had. Toyota dealership also performs alignments for $85 for any vehicle. Zuniga informed me that they would beat these rates. I even gave him the company phone number and names to verify this information. He stated they would beat the rates. Today, I got a text and then a call from him advising the following: The tire cost was $1412, $400 more than I can get done at American Tire Depot and American Tire. For tire balance rotation, he discounted it to $299.99; then, to top it off, he stated that since the wrong fluid color of coolant was added, they wanted to charge $425.85 to drain the fluid and replace it. I told him I did what they asked me to do: add fluids. I got the fluids for my car, making sure it was for a Jaguar, and he stated, "Well, it's a different color and not the correct one..." I informed him that I added fluids based on fixing the leak on the Warranty and his guidance since they could not schedule me on time, and I needed to drive the car. He stated there is nothing he can do. On top of that... before he picked up the phone to speak with me, I overheard the following conversation..." yes...turn on the recorder, yes we are recording this..." simply meaning he wanted to make sure this conversation between him and me was recorded. That is highly unprofessional and rude. I have had previous contacts with Mr. Zuniga, and they have been positive, so I don't know how his character and behavior have changed in the last couple of years. Very disappointing. read more

On a recent trip, we experienced a tire blowout 25 miles from Palm Springs in the middle of nowhere. I called jaguar of Rancho Mirage and was told that they had a tire in stock, but we're closing in four minutes. I asked Ivan Lara-service manager if you might be able to keep one of the mechanics for another 30 to 45 minutes, SoSo he could put the new tire on our old rim once the car was brought in by the tow truck. Two hours later, the flatbed brought the Jaguar in and Ivan Lara and Josh Johnson the mechanic proved that customer service and integrity are alive and well at this dealership. I owe many thanks to these great men and this is one of the reasons we will buy our third range rover without any hesitations. Thank you for making the experience flawless. read more

No do not waist your hard earned money at this location!!! They dented my car while on the rack for repair and I even paid out of my pocket to have the dent removed and Sam my rep that helped me just ghosted me after he said he had turned in the bill and was waiting for the check to be cut , and after I drove 4 hrs one way for the service!! Never ever will I return to that location for any repair, I was very patient but after 5 months and no response I call bullshit there over priced assholes!!!! read more

I had a negative experience at this dealership trying to buy a used F-type. What happened: We agreed on the price of the car, the delivery was coordinated, and just as we were finalizing financing they tried to pull a higher interest rate on me despite my 800+ credit score and high income ($200k+). I knew I qualified for the 0.9% and 1.9% Jaguar promotional interest rates but dealers get paid a profit for getting customers to agree to a higher interest rate (Google "finance reserve" or "dealer reserve") so they tried to convince me the higher rate was the best rate I could qualify for and that they get 'nothing' from offering a higher interest rate. When I hinted I was going to walk away from the deal, I got a call from the sales manager that the 0.9% and 1.9% interest rates magically reappeared. As someone who was trying to coordinate buying a luxury sports car sight unseen to be shipped to Northern California, I was putting a lot of trust in this dealership, but this made me seriously question their integrity and made me extremely uncomfortable so I ended up cancelling the deal. I'm a very easy customer: to-the-point, serious on purchasing, and willing to let dealers make a profit as long as they're transparent with their methods. Ultimately, it's not about the extra $40-$50 per month in the monthly payment they tried to squeeze from me which I could easily afford-- it's about integrity-- and the last minute stunt was a huge stumble at the finish line of what could've been an easy sale for Jaguar Rancho Mirage. The result: I have 2 hard credit inquiries on my credit report that negatively affect my credit score and no car to show for it. I don't recommend this dealership. read more

I have a 2004 Jaguar XJ8. I was turned away because JRM doesn't service Jaguars built in or before 2008. That would probably be because they don't have the tools or expertise to work on anything other than what the Indian owned company that bought Jaguar in 2008 puts out. I'm old school. If a service department is at a Jaguar dealership then they should service all Jaguars. I suspect that tooling up would be expensive as would the training. But protecting the brand should be a matter of pride. Jaguar loses standing when they outdate their cars. No service means lower sale value after purchase. Which is the case when you buy a Jaguar compared to a BMW or Mercedes. read more

Attempted to schedule a test drive at this dealership 3 times. No one ever called me back. I guess business must be really good. Ended up buying a Tesla. read more

I randomly stopped in this week with my 2007 X-Type Sportwagon which is new to me. I had a question about how to reset my fuel oxygen sensor and a key fob issue. I was met by Service Manager, Chad Ingram who was extremely friendly and helpful. I purchased the car from a Washington state dealer and it arrived without plates. I asked Chad if he had a could of license plate frames I could have to throw on the car while I wait for my plates. Chad hooked me up with Indigo plate frames, and Jaguar Rancho Mirage inserts and he even had a jaguar key chain he wanted me to have as a new member of the Jaguar family. It was an incredibly nice and unexpected experience. Thank you, Chad Ingram! read more

We had a fantastic experience with Josh Bott at Jaguar Rancho Mirage. We are long time NYC residents and hadn't previously purchased a car in the US. We were looking for a car for our daughter, and she test drove both new and used Jaguars. Josh was extremely knowledgeable about all of the vehicles and answered all of our questions in a detailed and respectful way. He was super responsive to our email communications, and was very patient while we considered our choices and sorted out the complicated insurance procurement process in CA. Josh helped us get the car we wanted at a favorable price. He is honest and kind--not always the first qualities that come to mind with a sales person--and he made the buying process fun. His low pressure style was very much appreciated. He said many times to us how much he wanted us to be happy. We will definitely work with Josh again for future car purchases and have already recommended him to others. Josh is part of a great and very professional team at Jaguar Rancho Mirage. Everyone we met there was really welcoming and helpful. The sales manager, Mike Melikian, was particularly accessible and helpful with our questions about auto insurance in CA. read more

You may have noticed this review is an update. Yes, I had some less than great encounters at Jaguar of Rancho Mirage. Well, over the last year several people have said how great their experiences with other Indigo Group dealerships have been. So, I decided that maybe I'd give them one more shot, and try to get a new service writer. Well, I'm glad I did! All businesses go through times where their staff is not what they would like it to be. Clearly that was what was happening when we first started to deal with them. Since my last visit, they have cleaned house. They have a whole new group of service writers. It is my understanding that they got rid of several batches to get the right combination. This is the sign of great management who is dedicated to getting it right. And, that is exactly what they have achieved. I now look forward to going in. It is as if we are going in to see friends. Samuel is our service writer and he is fantastic. He and Jackie (the assistant) make my life so incredibly easy. I can honestly say I have never seen such a turn around in the quality of a business; literally a 180 degree change. So, if you're looking for Jaguar service and are looking at the reviews here on Yelp, notice that most of the bad reviews of the service department were written awhile back. I'm pretty picky about service, and I am thrilled with this new team. You should definitely give them a try. read more

Ellie is great. I ended up buying elsewhere only because I was looking for a used F-Type with certain specs and they didn't have one. But she was great- followed up consistently without being a hassle in any way. I wouldn't hesitate to go back to her in the future. read more

His name is Chad Ingram. This guy is the leading man of the Jaguar Land Rover service department. Chad is precise and friendly. He was spot on with his answers to every detailed question I had for him. He listened to every bitch, moan and groan I made about my car. At the end of my well rehearsed monologue, I knew he listened because not only did he take notes but repeated my concerns back to me. I did not feel intimidated by asking questions I wasn't sure of. He made me feel at ease and was reassuring when I was concerned about a warranty issue. He even changed the battery in my key right on the spot because I casually mentioned I sometimes get a low battery message. I have bought 3 vehicles over the past 4 years at Desert European auto group and he is the best service guy I have had. Hands down. You want the service guy that is professional and empathetic to your concerns? Make sure you book your appointment with Chad Ingram as your service guy. read more

I'm impressed how they improved! Now I feel that they really care about clients and I feel welcome. Since the entrance. Sam always try to help, friendly people and good and nice environment. I like it !!! read more

For a high end dealership the service would be hard pressed to be any worse. 2 year old Jaguar brought in for the first service. Told it needed a new battery. 2 weeks later the battery failed OK no problem call road side assistance they Tow to dealer. Call for 2 days and leave messages finally let me know the car will be ready on the third day. Go to pick up they tell they will bring the car up. Wait 30 minutes ask what is going on told the guy went to lunch. Nice job read more

Joshua Bott is now my auto sales consultant for life! They had the only car we were looking for in a 200 mile radius. Since they are 1.5 hrs away we were able to work out all the details (including loan approval), over the phone/text. Josh is very honest/transparent, will go to bat for you to get the best deal, and is a very thorough/prompt communicator. The finance team there was also a pleasure to work with, and they beat my credit unions rate. Their parent company owns a dealership for just about any luxury make, I highly recommend you get in touch with him for your purchase. read more

Can't remember his name. The sales person was a tall and bigger man. He was friendly for about 30 seconds, up until when he found out we might not be buying today , at this instant . My husband and I are in the market for another SUV. We don't make a business out of telling the sales person we are in the market right now as we need time to think and evaluate the car. As soon as he heard he was not getting a sale ( and he was dead wrong ), he disappeared . I felt dissed so badly I felt compelled to do a review ! Horrific salesman . The two younger gentlemen were super. Sweet and attentive . Next time please hire people who at least seems genuine. We ended up with an Audi ! Ps. Please buy some pants that fit . You are at the jaguar dealer ( petty , yes, but then I was dissed ) read more

Ok I have to give 5 star service to Jacob with internet sales. I had a tire blow out in Palm Springs and went to change the tire only to find out that when I purchased my car in Carlsbad, I didn't think to check on the lock for the lug nuts. Ended up having my car towed to Jaguar Rancho Mirage but it being Saturday, the service department was closed. Not a great start to my vacation but Then Jacob appeared! He spent an hour looking for a master to get the lug off- once he found it, he even changed the tire for me! That's service! read more

Don't see Gerard. I had a scheduled appointment to see a specific Discovery. I expected it to be washed and ready but instead it wasn't there. I drove other cars and finally found a F-Pace. I was told my employer gets me 6% off but that was "not available" for this car. I was expected to pay MSRP price. I was told if I bring in "all cash" I can get the discounted price. So I did! And then they took their offer back and wanted another $10k. I waisted two days and 8 hours of my life for no deal. This reminded me why I never buy cars in the desert. read more

We bring our Jaguar XK convertible to this dealership. Since the car previous owners did. They do a great job when we bring it in for service. It does cost a lot to have anything done to the car! The most recent was a new battery needed to be replaced which took them two days to complete at a cost of $500. Wouldn't trust anyone else to work on my Jaguar!!! You know the saying. You get what you pay for read more

Customer service is great! I have been help at their location on different occasions. Each and every time they have been so kind, understanding, and very professional. Literally the best car dealership I have ever been to. Sam in service and the manager Chad are wonderful!! Even the valet guys amazing... Thanks so much guys take care sincerely Keisha. read more

Chad Ingram is the best. He's knowledgable and professional. I've been a patron of Desert European since moving to the desert full time in 2000. I was previously a SF Bay area patron. Chad is the best Jaguar service representative that I have ever worked with. He's a very patient guy. Thank you Chad. read more

Well if this doesn't make a statement, then I don't know what will. This is the 2nd car I bought working with Cody Dreier and the 4th at Desert European. I have also referred a number of friends. Cody worked his hardest to make the deal happen. No high pressure sales, but he listened, supported me and worked his magic. If you find a car of interest at this dealership, no need to go elsewhere. Ask for Cody. I give him a 10 out of 5 point scale. gc read more

I have had one the best buying experiences from Joshua Bott with the Indigo Group at Jaguar Land Rover. I live in the Bay area, 600 miles from this dealership, found my car online and Josh helped me with the details. Josh advised of any flaws and went over the condition of the vehicle in detail. I ended up driving down and picking up the car, everything Josh told me was accurate, and on spot; I can not say enough about his honesty and customer service, its a rarity in car sales. If ever I am looking for another car I would make an effort to see if Josh could help me again. He even called me with a follow up after I returned home. read more

5-star experience, all staff members are in sync. Providing our family a harmonious experience. Zachariah Valantine's, customer service exceeded our expectations. His attention to detail and courteous manner make him stand out. Our whole experience was so smooth. We left feeling at total peace, so zen. read more

Terrible experience. After they bought my old car as a trade in, in 2019, the company never registered the car nor did they send the DMV the release. It is now 2021 and I am receiving parking tickets that have not been paid, delinquency notices from the DMV for not paying the registration. The car is showing registered to me. WHAT ..... DO NOT EVER BUY A CAR FROM THESE PEOPLE. read more

Being a passionate car guy, I am extremely pleased to be a customer of a dealership that upholds such a high standard of excellence. The moment I walked in, I was greeted by friendly smiles and a warm disposition from every employee I came across, refreshing considering some luxury dealerships I've visited maintain a cold and aloof attitude. The building itself is remarkably clean and well maintained. On my frequent visits I always take notice of the details, like how polished the floors are, which is impressive to me considering how many times vehicles are driven over it when moving around inventory. The process of buying a Jaguar was smooth, easy and enjoyable. My sales consultant was Terri Trout who was incredible throughout the entire process. She took me on many wonderful test drives before I made a final decision and she was always available to address my questions and concerns on the phone and answer the many emails I sent promptly as well. Even after handing over the keys she continued to answer any questions I had about my new car. Her knowledge and professionalism is second to none. It was a dream come true purchasing my first Jaguar, and it won't be my last. I look forward to being a life long customer of Jaguar Rancho Mirage. read more

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I have been a jaguar owner for many years with the xj lineup. I walked into the dealership and was never greeted by anyone at the front desk I was left to stand around like an idiot waiting for someone to approach me. I finally got a salesperson who said I've only been with jaguar for four months so I don't know much about the cars. I'm looking to purchase a new xjl and keep my 2011 as my second car in the desert. I finally walked away after asking multiple questions and getting I don't know for answers. I even asked to speak with someone who did have some experience with the brand and all I got was he isn't available right now. I was never asked for my information and that someone would get back to me with answers to my questions. For a luxury brand dealership I got treated as if I walked into a Yugo dealership. Absolutely flabbergasted maybe it's time to go back to Mercedes. read more

Better customer service and prices at Newport Jaguar. Newport will even deliver your car. Rancho Mirage dealership salesmen we're not very accomading in getting us into the car of our choice within the week. Sales manager would not return our call. Called Newport and Made the same deal over the phone with a car with more options and 2 days later they delivered it. read more

We had a wonderful experience at the Jaguar dealership in Rancho Mirage. Our salesperson, Joshua Bott, was extremely thorough and helpful with his knowledge of the I-PACE model. He was so attentive, and checked for stock at other locations, and really met all of our service needs - we had a lot of questions for him! He is a great salesperson, and we are very thankful for all of his help and time!! read more

I had been looking around for an XJ for a while, shopping features and price all over. I called Cody and asked about a certain car they had in stock and we made an appointment. He had the car rolled into the dealership and looking perfect. I drove it, we negotiated and I feel I received a great deal for the car. Cody's follow up phone call a couple days later made me feel like he was making sure everything went well. I would return to this dealership to buy another Jaguar. read more

Worst Jaguar service I have ever had. They had to balls to charge me a $3200 repair bill and try to send me home with no working AC in my car. If you own a Jaguar and are moving to the Rancho Mirage area, just sell your car before you even think about taking it here. read more

If you're buying/leasing a car ask for Matthew Thesing if you want to deal with a salesman who will do what it takes to get you what you want. I called the dealership to see what goes into turning in a lease early and getting into another car. 3 days later I was driving home in my dream car. I've never had anyone (especially in the car world) work harder to get a deal done for my high want wishlist. The day I went in to sign all the documents, he had everything ready so I was in and out in my new vehicle in 40 minutes. I've always been happy with taking my car in for service​ here, but dealing with Matthew has made me look at this dealership in an even brighter light. read more

Had an issue with a clients Jaguar XJ. Robert and Chad took very good care, called me and emailed with updates and kept me in the loop. Thank you guys for all your help. I highly recommend their service department especially if you are new to the area or passing thru. read more

Not to fond of the place. I took my Jaguar here to replace the headlights (front left). You would think something so simple, wouldn't be as expensive as it was. But the bill came out to almost $500. Again, we're talking about two little headlights that you can buy at a parts store for like $10. I understand you have to increase costs, but such a hike in price for something so simple doesnt seem right. I had them take out the lights, had my brother do it. Ask about prices before hand. read more