I had a great experience at Wayland auto. They were very patient, polite and answered all my questions. I will definitely come back for all my future automotive needs. And I will definitely recommend to friends. Great place to get gas too. Discount for cash. Thanks for all your help guys. read more

Note: this refers primarily to their repair, not sales dep't and in fairness, was experienced sev. years ago.. I need to state that I'd used this shop off and on for minor service on a Japanese luxury car which was 15 years old. My opinion soured b/c I asked them for a control arm replacement price estimate, and went to a Lexus shop a few months later and they claimed the work done was inferior-using glue on points of mounting (rather than Lexus bushings or OEM compliant parts). When I thought to give them another chance on a minor issue a year or so later, the guy who wrote up the last service goes "oh you asked us for repairs and then you went elsewhere", chiding me! I replied "I have the right to get estimates" (I didn't tell him their work was inferior on the prior job they'd done). He just walked off, and I told myself never to go there again. IF you do go there, make sure you insist on original equipment mf. parts (brake pads, all the bits)..but of course I'd recommend not going. read more

I purchased a car from Elias at Wayland Automotive about a year ago. After we paid him, the entire experience was terrible. He had agreed to do some work on the car but was not responsive or transparent about was needed. After much back and forth, we took the car to the dealer for their opinion because we could not trust Eli or his team. One year later, the car needed a service and we were disappointed to find that it needed additional work since Wayland Automotive had not correctly completed the repairs. I would not recommend that anyone purchase or get their car worked on at Wayland Automotive. read more

I stop for gas on occasion while in the area, the prices are THE BEST (especially if you pay cash) and quite a lot less than the Mobil station across the street!! read more

I do NOT know how this business can even average 3.5 Stars! Absolutely TERRIBLE service, I was just trying to purchase a car! Called the business on 11/25/25 and talked to Elisa about two vehicles: Impala and a LaCrosse. The Impala would not be ready for a week or so (so I was told) But the Buick La Crosse was super condition and available. Ask if he could hold the Buick till Friday after thanksgiving 11/28. He said he could not hold it without a deposit, my answer was I could get there BEFORE the deposit would arrive, and because the deposit was NOT REFUNDABLE I would not put a deposit on something I have not even seen! He suggested that I should call the night before to see if it was there. I said I'll do you one better I will call day before AND @ 8AM on Friday to check. Called Thursday NO answer, called *am Friday the 28th , no answer so left a message I am on my way. Got a call 10 minutes later It was sold already! You mean someone came to your business on Thanksgiving (you were open?) to buy a car? His answer was the Impala is still here. You said it would not be ready for a few weeks as it needed rocker panel work. Well it's ready. So I thanked him and said you are NOT the kind of business that wants me as a customer! I am a "stand up kind of guy , apparently you are not. his answer "what does that mean"? Long story a bit shorter I came back home looked on line found a Dealer in Berlin CT. who had a PT Cruiser, called it was there aske if he would hold it I would be on my way, He say "sure". I went and came home with it. My opinion, watland just wanted a deposit he could keep! By the way if you go on line to the Wayland site the IMPALA is gone the Buick is still being offered. thinking of Wayland Automotive? RUN AWAY!!!!!!! No way can they be averaging 3.5???? read more

The people at Wayland Automotive are the best. Always helpful, honest and great service. Highly recommend. Jim S.

Always extremely pleasant and friendly. They have taken both my sister and I in right away, at different times, for flat tires. I have always really appreciated how quick and kind they are. read more

I have my cars repaired and serviced here and have for many years. They are very trustworthy, friendly and fair on their prices! They always accommodate busy schedule to perform the work as quickly as possible. You will be in safe hands with them. Eric read more

Wayland Auto is a terrific full service community gas station. Between Omar, George and Jose you will be treated fairly and quickly. Omar, on his own, sent me pictures and videos of the issues my car was having so that I could really understand the problem. The pricing is fair and very transparent. read more

I've been coming to Wayland Auto for nearly 20 years and so has the rest of my family. I love Eli and everyone else who works here! They've always done a great job with repairs and are extremely kind and reliable. I highly recommend coming here!!! read more

I found Wayland Automotive a little over a year ago through the recommendation of one of my wife's good friends. Since then I've been taking my car here and only have good things to say about their business and specifically about their service shop team. Omar is hand-on for a great customer service. Very honest and straightforward guy. I have taken my Toyota Venza here a few times for different reasons and always leave with a sense of peace and a problem less in my shoulders. Pricing is very reasonable and they have always been on point when finding the exact issue and getting it fixed very quickly. I will definitely keep bringing my business here and totally recommend these guys to anyone looking for a great, honest and affordable car shop services. Thumbs up for these guys!!!! read more

Another extremely disappointing aspect of my experience is the revisionist history being peddled. I recognize your photo. It was YOU - the OWNER - who was talking about me to another customer! YOU had opportunity to reframe the experience then, but that's not what happened. The top-down culture of unprofessionalism at your establishment is profound. NEVER. EVER. AGAIN. read more

Do not buy a car from this shop. It's been 5 months since I did and I've been in and out of shops for repairs ever since. They didn't service my car before giving it to me like they said they would and when I got a flat tire and tried to swap it out for the spare they gave me with the car, it was a damaged tire (looks like it had been slashed). They make the cars look great and fix them up just enough to get you out of the door with a smile, but they are really just taking advantage of people. & what is worse, when I tried to take it back for a service they avoided me and told me they didn't have time so I tried to call and set up an appointment, and was told that I can just bring it in without needing an appointment?? HMM shady. Update: The lemon they sold me needs a new engine read more

DO NOT BUY CARS HERE. Terrible dealership, dishonest, they didn't even clean the car when I picked up and the car had so much problems. Eli told me he would take car of the problems but guess what. I signed the papers and he repaired NOTHING read more

My family and I were looking for a used car for my daughter, who was purchasing the vehicle all on her own! We found a car listed online at Wayland Automotive and came to check it out. We ended up purchasing from Rick, Elias, and Jeff, and couldn't be happier! They let us bring the car back to our own mechanic (a good 45 mins away), who checked it out, said it needed two things fixed, etc. We brought it back to Elias and team and they fixed both things free of charge. We moved forward with the purchase, had tons of questions, etc. and they couldn't have been nicer, more polite, helpful, and patient with us. I highly recommend them to anyone looking for a solid used vehicle. I found them trustworthy and solid. They were highly responsive via phone, email, and text, and Jeff went to the RMV multiple times as well to try and assist getting the vehicle registered more expeditiously. Thank you guys! We will be sure to recommend you to our friends and family in the future. read more

Omar, Eli, George and the rest of the Wayland automotive team are great to work with. They are reasonable and efficient. My family and I have been coming here for years. I now live 30 miles away from Wayland and still make the drive to get my car serviced by them. read more

I am a military retiree as well as a 2020 college graduate. Wayland Automotive would give me neither of these as a discount . They also would not be flexible with me on price regarding a 2010 vehicle with over 100,000 miles on it, saying "the work done it makes it like new". They were willing to discount $500 off a price of $19,000, but that was all. I do not recommend this business. I am extremely disappointed with their treatment. read more

My go to car and van place! Everyone is always friendly, helpful, and the service is speedy. Highly recommend!

Please don't purchase a vehicle from Eli until you have a mechanic check the car. This place is dishonest and puts unsafe cars on the lot and then increases the prices when problems they should have seen are detected. I would never go back. read more

Buyer beware: I took a full-size spare tire here to get a new, basic steel rim a few months back. They could not find a rim of the right size and called to tell me so. Due to a family emergency it took me a month or so to come pick up the tire. When I tried, I discovered that they had thrown the tire away. They had not called to tell me that they were going to do that. The tire was a perfectly good spare. That was bad enough. When I discovered this, I acted very surprised. One of the main workers looked straight at me and just shrugged his shoulders like he could care less. I became visibly irritated and eventually was directed to call the owner. I met him a few days later and he committed to find me a new spare tire. After several check-ins over the course of a month, and continued assurances that a tire would be found, I gave up. This is not a hard tire to find, I'm out at at least $100 plus my time. I do not see how I could trust this shop with anything more complicated, which is basically just ... anything. read more

These are great people. I have purchased two vehicles from Eli's team over the years and they have provided excellent service. 6 years ago, I was turning a corner and my breaks went...I pushed my car to Eli's service station. The car was totaled, and I was shook. It was late in the afternoon and I had no way of getting to work for the next day. Eli calmly said no problem, took the damaged car for trade and offered me a fair price for a new vehicle that afternoon. Fast forward to 2020, I needed a reliable used car again. After trying some dealerships on the auto mile I was tired of all the sales tactics. I decided to give Wayland Auto another look. I arrived at the end of the work day, yet Eli took the time to show me what he had and made some suggestions. I returned the next day as I decided on a car, then Wayland Auto completed the transaction and even registered it for me. Simple, fast, and effective. The team fully serviced the car purchased in 2020 more extensively than my first purchase presumably because it wasn't a rushed transaction. They even provide Carfax on their updated webpage, which I only realized after my purchase. The Carfax matched up to everything they claimed about the car! I will be sure to return. read more

Omar who runs Wayland Automotive is honest, reliable, and extremely reasonable with pricing. Since I found this shop I will NEVER go anywhere else! His staff is very professional and is always willing to go the mile. Their work is high-quality, prices are reasonable, and assessments are honest! You will not be disappointed! read more

I stopped for gas and as I was leaving I remembered that I had this whinnying noise every morning when I first started the car (Honda Pilot) so I ran in and asked the guy what he thought... I let him know that I thought it needed a belt of some sort (i'm not an expert) and he asked me to pop the hood. He noticed quickly that my power steering fluid was low so we filled that up and he said to stop by if that didn't fix it and he would investigate further. Long story short, that was it. I really appreciate that they didn't sell me a fan belt plus labor on the spot which they easily could have done and I would have been none the wiser. I will go out of my way to frequent that place :) read more

Just purchased my new (used) car here. Very helpful with all the paperwork, patient (I had lots of questions) and fairly negotiated final price. I fell they were honest with vehicle history information and overall good service. UPDATE: I had a major problem with my car just before the 1200 mile warranty (1192 miles)! I got it repaired at Wayland & on the way out Rich asked, "it was expensive, how do you want to settle this?" I said it was BEFORE the 1200 mike warranty and he shook my hand and said, "well, you're all set then." CLASSY GUY! Wish everyone was that fair in business. I would definitely buy from again and will be getting future repairs done at Wayland Automotive. Thank you! read more

Quick and easy oil changes that are hassle free. 100% better than a corporate place like JiffyLube and cheaper. Great customer service from the office manager & the techs doesn't hurt either. Gives a good local feel. read more

Great local service station. Honest and reliable. I rrccomend them And have been going there for over 20 yearso read more

I purchased a 2010 Mazda from them and had a wonderful experience. Eli was flexible, accommodating, and went above and beyond to make sure I was taken care of. I brought the vehicle to my mechanic for an outside inspection prior to purchase without any issue or hassle. They also fixed a minor cosmetic issue for me at no charge when I went back for the included inspection sticker. I would absolutely recommend these guys. I had a terrible experience with my last car, so I was nervous going into it. I am very happy with my purchase and the service! read more

These guys were super friendly and efficient when I came for my mandatory state inspection!

If I could give this place negative stars I would. I brought my car in because my steering wheel fluid was leaking. They checked it out and told me it would be $995 to replace every part, (the pump, hose, and labor). I knew that didn't sound right so I got it towed to a Midas. Wayland Automotive charged me $56 just from looking at it. Midas finished looking at my car and said the hose was only loose and cost about $100. DO NOT GO HERE. A bunch of scammers taking advantage of you. read more

Consistently the lowest gas price in the area - cash, regular. The cashier is always alert and fast to turn on the pump.

I trusted this service center with my car during the three years I was up in the Boston area for graduate school. My first experience with Wayland Automotive was they were a very friendly staff. Omar greeted you as you walked through the door and I spoke with Hawg directly who I was told was the "Saab expert." I felt comfortable from the beginning and I believed that they were telling me the truth when they said they were performing services. I spent at least $3,000 on my Saab 9-3 while I lived in the Boston area. I even had them do a check before I moved back down to the DC metro area. They told me, "your car is on great shape. It has years left on it." Shortly after moving back to the DC area, my car broke down. The Saab service center in Virginia said it had a few years of neglect and that he believes the services that I was paying for were not being completed. I did EVERY service and repair that Wayland Automotive suggested and spent A LOT of money for a 3-year time period. I believe that took advantage of me as a young woman. My car needed $3000 in repairs because of the "neglect." The car had a major oil leak that should have been noticed in their check before I moved. What I paid for here is unknown. I basically paid thousands for Wayland Automotive to ruin my car. A car that should have lasted me a few more years is considered RUINED and not worth repairing. Please DO NOT trust them with repairs. They are DISHONEST! I don't think the repairs, maintenance checks, oil changes, etc were ever performed. My car would NOT be in this state if they had done their job!!! read more

I have lived in Wayland since 1994 and Wayland automotive has always been my "goto" gas station and for repairs. Eli runs a tight ship and repairs are always done promptly and every step is explained well. I especially recommend Hog who has taken care of all my cars . All of the mechanics are skilled- Dave, Ray, Tony who runs the inspection dept. I also bought a Saab 9000 CSE from Rich about 10 years ago and got a solid car with low miles and in great shape. The price was right and anytime there was a repair issue with the car, they made accommodations for me. read more

THIS IS FOR THE AUTO SALES I have to have a sunroof in any car I drive(Anxiety and Claustrophobia). Non-negotiable. Went to Wayland to see a car and noticed it had no sunroof. Turned to walk away. The sales associate, Eli said they could add one and put the cost into the loan. I applied for a loan. I have bad credit. I had a co signer ready at anytime. Wayland did not include the words "sunroof installation" into the loan application. Then I assume the loan amount was denied. I was told later by the bank that this was because of the car value vs. the loan amount and my poor credit. However, I was told by Wayland I was approved. I signed the loan agreement and signed the title over from my old car, never noticing the loan amount was different. I went to go pick up the car and make my appointment to get the sunroof installed. Eli and Rich told me that they didn't notice but that the bank screwed up and wrote a loan that did not include the price of the sunroof. They told me it was an east fix. I just needed to give them $1200. I don't have that. I asked if we could refinance with my co signer and I was told no. I got a lot of run around and "don't worry". I finally called the bank. They showed me the call log and the paperwork that showed Wayland DID know that the original loan amount was being denied. Instead of coming back and letting me know so that my co signer could be involved, they just took the $1200 off. Wayland did that. Not the bank. They lied. They pushed me through the paperwork and I didn't catch it. They won. In the end the bank did refinance the current car loan for me with my co signer for a huge interest rate decrease . The bank told me they did tell Wayland that my interest rate was really high and a co signer would have helped. Wayland told me the bank would not let me use an out of state co signer. Another lie. I am driving a car without a sunroof and I just am so upset. I have so many friends who use Wayland Automotive. I am sharing my story with everyone. This was a really slimy experience for me. It didn't need to be. read more

Very disturbing encounter for inspection sticker. I was told the car failed because of an exhaust leak "no back pressure." As the car had been recently serviced, with no issues, and I hadn't experienced any muffler noise, etc., I was skeptical. I took the car to another highly recommended shop (Regan's in Newton), where the car passed re-inspection with no problems. In addition, they inspected the exhaust and found back pressure was fine, no apparent leak. I returned to Wayland Automative to complain about what I believe was unscrupulous, if not incompetent, service. The man who identified himself as the owner was hostile and aggressive. I agree with the numerous other one star reviews and cautionary tales: AVOID this place! read more

For a supposedly "great" business (according to their suspiciously glowing positive reviews) they sure do spend a lot of time apologizing to the people who leave negative reviews. At Wayland Automotive they certainly talk the talk, but talk is cheap like the cliche says, and the important question is do they walk the walk. The negative reviews answer this important question with a resounding "No!" I nearly made the mistake of buying a car from them, but my spidey sense started to tingle when in answer to my questions and concerns I got excuses and double-talk. Avoid them altogether -- service, car sales, gas -- everything. Listen to your spidey sense. The large blue and white police badge decal that hangs on their front window strikes me as a kind of talisman to ward off the police. But if my sense is correct, why should people who run an honest business be afraid of the police? If you ask me the decal is actually an insult to the police department because it suggests that the police are fools to be dissuaded from doing their job by sycophantic displays and flattery. You're a busy man, Rich, so let me help you with your usual, standard, ready-made, boilerplate B.S. response to yet another negative review: "Oh, Francis, my friend, we are truly sorry you have this impression of us. Rest assured we pride ourselves on outstanding and honest service. It sounds like there was a miscommunication on our end, although we hope you'll rest assured all of the vehicles we sell have been inspected thoroughly. If there's anything we can do for you, please don't hesitate to reach out, blah, blah, blah, blah, blah." When a dealership, or any business, repeatedly finds itself in situations where it has to say out loud that they are "honest," and that they are "sincerely sorry for any miscommunication on our end," the public is justified in wondering whether the so-called "miscommunications" are actually deliberate, and maybe even strategic, and whether it makes sense to believe that such a business could be "honest." If you have to say you're honest, you're probably not. read more

One of the worst auto shop in the metro-west area. Simply put-- they're dishonest, incompetent, overpriced, and unprofessional. Extremely rude! Strongly advise you refrain from getting any work done on your vehicle at this service station. STAY AWAY!!! read more

DO NOT USE THE REPAIR SERVICES. I went in for state inspection and they failed me for tire damage. When I had them replace the tire, they ordered the wrong size and installed it on my 4-wheel drive car. When I pointed out the error they were difficult to deal with in correcting it. They gave me the vehicle back with several warning lights on (that we're not on before) without identifying or addressing the issues and without the wheel locks I arrived with. read more

One star is one star too many. I am a Wayland resident. I've filled up often here because I live two miles from this place. I brought my car in 8 am Sat. morning because my check engine light had gone on last night on my way home. I wanted to pull the code and see what it was. The gas pumper minding the counter said it would be $45 to pull the code. I smiled and began walking out. "It's a 10 thousand dollar machine," he barked. What a lying a-hole, I thought as continued to walk to my car without having said anything. He followed me out and began barking more about how I wanted something for free. "Most mechanics don't charge anything for this. Even Autozone pulls codes for free," I finally said. "Go to Autozone then," he barked back with a hand gesture. I got in my car, drove three miles down to Framingham Automotive where the mechanic pulled the code for free and told me it was a bad fuel pressure valve. Memo to Wayland Automotive: This is 2016. The days of rip off mechanics was over some 15-20 years ago. Such businesses simply cannot survive. Check your Yelp reviews. No amount defensive excuse making in reply to horrendous reviews makes up for it. And even without forums like Yelp and Google, this is a small town. People know each other. I will tell everyone to avoid you like the plague. We deserve better businesses in Wayland and you don't deserve to be in business anywhere. Update: Owner of this dump writes back to justify the $45 charge for merely pulling the code when so many mechanics do it for free by stating that dealers charge even more. Well, dear used car salesman, my dealer charges something like $150 for a complete diagnosis. There's a difference between their diagnosis and a mechanic merely pulling a code from a machine the size of a palm pilot. My dealer also gives courtesy vehicles, and if I were to wait for my car, their waiting room doesn't involve sucking down cheap, no name gas fumes in a run down waiting room. Pity guys like you and your gas pumpers cannot tell the difference. Here's another clue, sport, don't bark at customers who are leaving, then follow them outside to continue barking. Way to miss all that in your stupid, used car salesman rationalization. Good luck to you too, there, sport. Business obviously isn't thriving. Gee, I wonder why. read more

Last fall we purchased a car from Wayland automotive. They have a nice selection of used cars. We worked with Elias. He was a very nice, friendly and honest guy. He allowed us to have the car inspected by our mechanic and then honored the repairs. The transaction was very smooth. The car has run well since. I would definitely shop there again and would recommend it to friends. read more

Great business people. They will rob you with a smile! I went there for many years and thought of them as friends. Unfortunately, I was only a fountain of money. I was always coming back to repair the lemon that they overcharged me for. After the tens of thousands of dollars I gave them in repairs, they offered to buy my car back for $1000. I ended up selling the car for $3000. Friendly and smiley, yes. But watch out;-) read more