This practice is fantastic. They know what they are doing. They understand emergencies and are…read morehelpful and professional.

Having a root canal is not fun. Having it done by Dr. Saidon is an experience I will never forget…read more I was so impressed at how Dr. Saidon and her assistant worked together as though they were one human being. Hardly talking to each other, but seeming to know what needed to be handed back and forth without much verbal communicating. It was obvious they had been working together for a very long time to the point they seemed to know what the other was thinking. I have so much confidence in them, I will never use another endodontist. (hopefully I wont need to :)). I highly recommend this practice.

Another dentist created an issue that caused me great pain about two weeks after she did a partial…read moreroot canal. I called Hsiao at 8:00 at night. He met me at his office at about 9PM and fixed the problem. As you can imagine I can't say enough to convey my sincere appreciation for this. I was working in another town that day when my tooth started bothering me, and the only thing I could do to stop it was put cold water on it. I never would have made it thorough the night.

From the owner: Individuals should always prioritize the care of capable professionals when it comes to dental…read morework. One of the most efficient family dental care experts in the local area is Yuh-Fang Hsiao, DMD. With years of experience helping clients handle all types of dental issues, our dental care professionals can help you get your condition under control. Our friendly staff understands how difficult it can be to cope with the appearance of sudden dental issues, and they strive to provide all of their customers with the degree of care necessary for an efficient recovery.

By far the best care and group of endodontists and periodontist in New England. I've had 17 Root…read moreCanals with Dr. Nagel and he is the best. Highly recommend this amazing group of Dr's and love that they have all the newest equipment to make things easier and more efficient!

These guys (and gals) are the best! Very professional and client friendly! Dr Gonzalez and Kathy…read morewere excellent. They make you feel like they really care about you. If you need a root canal this is the place to go!

I am here at Dr. Perry's office for my second root canal (not the same tooth thank goodness!). The…read morestaff here makes scheduling the appointment easy and the procedures and financing understandable and with affordable options. I wish every office I went into had this kind of attitude. Dr. Perry is one of the most compassionate doctors in this field. She will explain everything to you and walk you through every step. I can't promise if you don't like needles that you will love this office. It's an unfortunate circumstance of the procedure. The staff is all very balanced and coordinated. I caught myself saying wow several times when the doctor and her assistant Sarah were going constantly back-and-forth with the different tools needed and very little discussion was necessary. In the end, it didn't look so good for my tooth, and she gave me some very real options to discuss with my dentist after she sends some great 3-D imaging to him with a detailed letter. She explained that we could do the procedure and it might last a year, or I might choose to have an extraction. She values her work, and she would expect that any work she does would last him a long time if it is to be done properly. My last procedure done in 2001 has given me no problems at all. I always have the option of going back and finishing my procedure if I choose, and I would not have to pay the full fee. This is an example of an A+ office.

I had a root canal with Dr. Perry 2 months ago. Last week the tooth on which she performed the…read moreroot canal fell out. After visiting my dentist, I learned that Dr. Perry had seen a fracture in my tooth before performing the root canal. This information was never shared with me. Had I known, I may have chosen a different treatment. Now, after paying for a very expensive root canal, I am going to have to pay for a crown. I would not recommend Dr. Perry to anyone.

My dentist referred me to WE to get a 3D x-ray to determine if root canal was feasible (visible…read morecracks above gum; through-the-cheek x-ray looked OK, but 3D shows more). WE refused to do the 3D x-ray. When pressed, she said she could do the 3D x-ray after doing a root canal - if I wanted it. [Why do the test to see if root canal is feasible AFTER the root canal?] Instead, she duplicated the through-the-cheek x-ray that the dentist had done a few days earlier. [Supposedly, ADA recommendations on lead shielding have been relaxed because, among other things, with digital x-rays, there's no need for duplicates. WE doesn't use lead shields AND does unnecessary x-rays.] Then, WE did the same exam that the dentist had done - though following an inflexible procedure: Positioned my arm on my leg and said to raise it if I felt pain. Tapped on a different tooth. I looked at her and said, "Of course it doesn't hurt; you're tapping on the wrong tooth." She started over again, placing my arm on my leg... I glared at her as she tapped on the wrong tooth again. Eventually, she tapped on the tooth that I had gone to her for, and I raised my hand. Sprayed something like liquid nitrogen on the tooth to determine temperature sensitivity. Then declared "The roots are dead; I'll do a root canal.". [Never checked the roots themselves.] Charged $355 to do what the dentist had already done (for less money).... I found another endodondist who did the 3D x-ray. I suspect my dentist referred me because WE is owned by the same chain that bought my dentist's practice. I'll start looking for another dentist, now. The stupidity continues. I got a phone call from them about the above review. They claimed that they were trying to save me money by not doing the 3D x-ray. Then, why did she offer to do it AFTER the root canal? Then, the 3D x-ray would have been a complete waste. She also said that the through-the-cheek x-ray wasn't good enough. [Why not mention that?] I brought up the fact that, in the waiting area, I was notified that they were running late 35 minutes after my appointment time. I tried to explain that the time to tell a patient that you're running late is at or before the time at which they are late. She tried to justify giving notification after it's become obvious. They just don't get it. I just hung up.

Very disappointed in Dr. Stern. I seen her approximately 2 weeks ago and she stated that my tooth…read morehas to be pulled. I was told to follow up with an oral surgeon. My appointment with the oral surgeon is next week and I called Dr. Stern to please prescribe me an antibiotic because my tooth is infected. I am running a low grade fever. Guess what she called me and I I advised her what was going on. All I need is an antibiotic to relief the pain. Dr Stern stated she would have to call me back which she did NOT. Because she stands to not make anymore money on my visit Dr Stern choses to leave me in severe pain. All I asked for was an antibiotic.

I experienced a badly infected molar in week 4 of the MA lockdown which was diagnosed as a required…read moreroot canal treatment. After searching long and far I found Western Mass Endodontists in Longmeadow, a bit far to drive for me, but the drive was well worth it. Western Mass Endo was accomodating with the payment modalities and they gave me a treatment slot on the very same day I called. The treatment itself too an estimated 40 minutes - an absolute breeze. I had dental cleanings that were a lot more uncomfortable. Dr. Odierno and his team (Heather and Kylie) are on top of their game, and they also seem to be genuinely nice people. The treatment was a full success and this was the best dental office experience I ever had. A++++

Diagnosed by dentist as needing a root canal and trusting his recommendation I Went to Western Mass…read moreEndodontics and I am sorry I did. The office staff as well as Dr. Shapiro were extremely cold and rude, and once I mentioned payment plan they mentioned extraction and showed me the door. I wouldn't give them my money even if I had it. Considering the financial difficulties so many are facing they should be ashamed at how they treat those in tough situations. Do not reccomend.

Dr. Eric Shapiro literally saved me and I am forever grateful! I was visiting family from…read moreCalifornia and came down with a horrible tooth ache. Dr. Shapiro and his staff managed to see me within hours of calling their office. When I arrived everyone from the front desk staff, to the nurses and especially Dr. Shapiro were WONDERFUL! They quickly got me out of pain which allowed me to go and enjoy my vacation. I can't say enough good things about Dr. Shapiro and his staff. They are compassionate and extremely good at what they do. I highly recommend you go to Dr Shapiro for all your dental needs. He's amazing!

This is my 2nd root canal with Dr Shapiro and I wouldn't go anywhere else. The staff is lovely and…read morehelpful. They get you right in quickly. No long wait in the waiting room, which I like. Dr Shapiro is sooo nice. He has a gentle touch with the novocaine and makes sure you are comfortable every step of the way. I didn't feel a thing. Love it!

I have been going to this group for a number of years; it is a well run…read morepractice w/ excellent personnel; all hygienists are very good; per my request they fit me in for an appointment from a cancellation so I appreciated it; very nice place, excellent service, well run

As usual, the team at NDSG is great; checkin was smooth and the wait was short but comfortable. My…read morecleaning and X-rays were painless and fun; as was the conversation during the appointment. Linny told me I have to brush more than once a week, but I don't think that's accurate. Haha, jk.

I am grateful for the thoughtful, efficient, knowledgeable care of office staff and professionals…read morealike.

Care was wonderful Office experience was very good…read more Everyone was kind, supportive and friendly.