I gave this place a 4, I had given a friend a ride there to buy a truck of his own,after he was done talking, I thought I might ask about my car, I have a lot of issues with it at present I was planning to put in shop for a third time spend hundreds again, so after talks with Heather the dealer at the time helped me with the numbers and I have to say I drove off in a 2019 Jeep Rengade, So Happy read more

Cash buyer looking to purchase a car tomorrow!!! I had some questions about pricing -- noticed the doc fee was increased from what was advertised after asking about total out-the-door costs, and also questioned some accessory fees. Want to come in and buy the car if everything checks out, and have been in touch with Jason Garcia (sales associate), who doesn't spell-check or check for typos when sending an email, and with manager Luke Milan. Haven't heard back, despite being asked to please be in contact so I can plan my day tomorrow. Can't wait to spend my money elsewhere. TERRIBLE customer service. read more

I had an oil change done with you on December 17, all was good until March 29th when I was driving and noticed the car driving rough. When I reached my destination there was a burning smell with no obvious source. I checked under the hood and checked the oil, since per my milage I was due for an oil change and to my surprise the dip stick was clean, checked again and no oil on it. I was able to get 5 qts, put it in and took it straight to a repair shop where they found a leak from the oil filter housing and oil cooler assembly. I had no issue with either of those things before getting my oil changed at your business. read more

Dealt with Tony and JC. Two of the most stand up and down to earth guys I've ever come across at a car dealership. Only time I've ever purchased a vehicle and can leave saying it was an enjoyable experience. I couldn't recommend their business enough! Thanks again guys!! You're the best!! I'll be back!! read more

Tony is my kind of salesman. Honest, not pushy, worked hard to get what we wanted and needed. Would gladly do business with him here again

Giving three stars and not one because the service writer was professional and the oil change was quicker than expected. when I received the bill for an oil change on my pickup, it was over $200. I was expecting that price, but when I paid, they added a 3% credit card fee without warning. The cashier pointed to a small sign in the cashier window. Instead of warning of the fee, I already had the work done and couldn't just leave. Had I been warned BEFORE the work, I would've went somewhere else. When I commented I would never return, a gentleman identified himself as a manager and said he'd take care of it, and didn't. I went to this deal for service because of the bad experiences at another dealer. I will NOTreturn to this dealer for service. They made a tidy profit off this service and still charged a 3% fee when no other dealer I've been to does. 3% becomes an issue when you're getting high priced service done. read more

This dealership sells an in-house warranty where they put used parts from the junkyard into your vehicle. This will be my daughter's second used transmission in two years. read more

Luke Milan Sales Associate I walked into James CDJR in Cedar Lake just to look. Luke Milan came out to see if we needed any help. I knew exactly what I wanted. I usually loath going to car dealers because sales associates can be over bearing making your experience miserable! Luke never tried to sale us anything. He answered every question and gave us room to breath. Refreshing at best. Long story short I ended up buying a car that night. If your looking for a pleasurable experience ask for Luke! Laura read more

Mike Rhodes really is a great example of what makes a great vehicle shopping experience. we have now purchased four vehicles from Mike and five total from James CDJR. They always work hard to earn your busy. After the sale, they work just as hard to keep you happy. Whenever I go in for service the repairs are done in the time promised and my vehicle is cleaner than how I brought it in. We try to always shop local and James CDJR makes that pledge easy to uphold. read more

I can't thank my salesmen Luke enough for the great customer service experience. I went in late on a Tuesday night 2 hrs before they closed and walked out a proud owner of a 2023 Jeep Grand Cherokee L Altitude.. I'm very pleased with my vehicle and the service experience that I received... I'll will be recommending all my family and friends to Luke... Thank you for making it happen!! read more

I noticed some issues with my Jeep Grand Cherokee so I called and made an appointment. When I made my appointment I went over all the issues I was having and made a time to drop it off. When dropping it off no one knew why and said there was not an appointment. There was also staff standing around having a good time laughing while I stood there waiting for someone to help me. Then finally when I got someone to help I went over the issue with him. I got a rental car and went home. The next day one problem was fixed and I was called to pick up the vehicle. I asked about the other issues which then someone started to address. The issues were 2 dents I am willing to pay have removed, the battery needed to be replaced in the key fob which was not, I need a new key as I only received one with the vehicle. That was ordered and I have paid for it but don't have it. There is a rubber piece missing under the hood which I paid for and was ordered last day so of course I don't have it and then an oil change. There also was a broken door lock that was replaced. On the oil change I noticed when I was getting home the oil change light turned on and there was no oil change sticker. I called and asked Kim was the oil changed? Sure sure sure it was I got. I asked can you please confirm? She said yes and I'll call you back tomorrow and let you know. She never called back. Seems a little fishy now I needed to take my vehicle to another place for an oil change! If this is a common occurrence at your operation it's something you should focus on. Also this whole ordeal cost me $890 with your dealership $250 for the car rental and only 1 out of 5 of my issues was addressed and cost me hours and hours of time repeating my issues daily and $250 in rental car coverages and my oil change light and a little sticker can't be put in my window to tell me when my next oil change is due to help me remember. Also none of my repairs were covered by the factory warranty! 2 year old Jeep with 20,000 miles! Makes me want to get rid of this vehicle right now and it still rides bad! 1 star is all I can give for your staff being nice people. As far as performance I'm sorry but 0 stars. If you care about your customer service performance have a meeting with your people and tell them to make sure they reset the oil light and put the sticker in the window when they changed the oil! If they don't like whoever did mine give them a warning and tell them they will be fired on the 3rd time! read more

My wife and I stopped in James Chrysler just to look over their inventory of Pacificas as we were looking to replace our Dodge Caravan. Zack Handley greeted us outside and showed us what was available. We were pointed to exactly what we were looking for. Zack then took the time to work with us to get to a satisfactory price. He took the stress out of a normally stressful transaction and made it a good experience. All the people there we dealt with were helpful thru the whole process. I would definitely steer people to James Chrysler and Zack for a vehicle purchase. read more

I recently purchased a vehicle from a different dealership and had such a horrible experience - I expected the same experience this round and admittedly started off with some negative feelings about going through this again. Boy was I wrong! Mike assisted me and my family and had incredible patience, impeccable professionalism and flawless service. The process was painless and simple and Mike went the extra mile to ensure the car was cleaned and ready. He even took extra care to reduce the visibility of a scratch to improve the vehicle for us(this was a pre-owned, not new vehicle). From start to finish, I was impressed. The follow up was done when it was promised, the vehicle was prepared and keys ready before my intended arrival, and no pesky surprise costs after arrival. Highly recommended! read more

I had gone to the dealership today to order a part for my Jeep. To make a long story short, there were some issues discovered that needed to be resolved (no fault of current management). I just wanted to come on here to personally thank Hector (finance) and Kim (service) for going above and beyond and fixing our issue. They have made a lifelong customer out of us. Will recommend James CDJR for anyone looking to buy. Treating customers right goes a very long way in my book and I am happy to spread the word. read more

It is a great place to buy a new car! We had a great experience thanks to Mike Rhodes. He accommodated our time constraints and was very flexible. Would recommend! read more

After experiencing a bad visit to another CDRJ dealership I cautiously went to James. I was pleasantly surprised by salesperson Luke Milan. I told him of my experience and he was a 180 in his delivery. He helped me with my trade in and in the search for a new vehicle. He explained every step of the sale and I felt confident in making this purchase. He even explained all the bells and whistles on the dash. How to operate the vehicle. Letting me know I can call if I'm having difficulties. So if a new vehicle is in your near future don't hesitate to go to James and definitely ask for Luke Milan read more

Called in of Saturday to get some numbers but they couldn't do it then on Saturday and now can't do it to this afternoon I am just tired of these type of places lying to me I am tried of it no stars from me read more

Quincy Britton is one heck of guy. Did right by my hubby Marty and I. Keep up the great work Q!!!!!

This dealership is a great place to buy a vehicle!! They are wonderful to work with. My daughter and I was looking for a jeep. Big John was great, very personable. The financial department got us the best deal possible. Big John even went out if his way to make sure my daughter was driving safe vehicle. The service department did their best to make any repairs to make sure she was safe too . Thank you and we will be back in the future. read more

If I could give no stars I would, customer service is awful...My husband called,,,before we went in to see if a vehicle was still available,,, the sales person(Ken Blue) told us false information plus continued to laugh at my husband questions.We eventually talk to another person on the phone,she was helpful,,and we made it clear we did not want to deal with Ken. Went up to the car dealership ship tonight to look at the vehicle..Had to go inside to find a sale person,,one finally acknowledged me, ask what he could help me with,, and I ask my husband a question,,and the man (Ken) got rude with us and told my husband he was the one he talk to earlier and ask us to leave...I was stunned, he proceeded to watch us in the parking lot,,the man was very intimidating..I tried giving them a second chance... read more

Traveling through area needed an oil change and a check engine light and a noise on left front wheel area diagnosed on my jeep jk. They replaced both front hubs and determined the engine light was a bad gas cap. Two weeks later engine light came back with same code and I was having noise in front wheel. I pulled tire off to look at hub and noticed the hub nut was not tightened. I sent the service advisor a picture of it and I snugged it down but not torqued and took it back. Dealer called me at end of day and has no idea why light is on, and they said the hub nut was already tight. They said the mechanic put the impact wrench on it and it was tight. Ummm, I told them that I snugged it down so I could drive it to them without doing any damage and that I doubt an impact wrench was not a very good torque wrench for 100 foot pounds. They said they would have him put a torque wrench on it. Not very pleased with attention to detail. read more

James CDJR Cedar Lake - Car Dealers Near Me - Cedar Lake, Indiana

I had been looking at a truck , I call up, set up to come look at it, Now i am 4 hours away, so I plan the trip, call again to make sure they will be open when i arrive and was told they sold the truck, later I see the truck again, I get run arround about the truck, then they sold it again and now the same truck was marked down, i called asked if i could make a deposit on it and was told that they wont sell it at the asking price. read more

Thank you to Art for you, Mike for all your help, Charlie for all the number crunching, Meghan for your salesmanship, Michelle for the bling!!!! Don't know why anybody would go anywhere else!!! Bosak could certainly take a few lessons on how you earn the business and ...., OH YEAH , work for the customer with oh let's see with CUSTOMER SERVICE!!!! BOBB's THE PLACE!!!!!! Best around!!! If you want the best customer service and like being treated like you matter this is where you need to be!!!!!!! read more

Drove over 3 hours to purchase a vehicle that I was told would be pulled up and ready for us when we got there. When we showed up they were in the process of selling the vehicle to someone else. After being told that I should wait because this other person probably won't get financing for the vehicle anyway we left. After leaving we got a call saying the other buyer didn't get financing so it was ours to buy, No Thanks. They lost the sale today. I don't consider this dealership to be an honest if they can't hold to their word and won't ever get my business. Why tell me it'll be ready to go then try to sell it before I get there? And also the way that they talked about the other customer which was a young lady was very disturbing. Great place to waste your time at if you've got both better to do, but won't waste my money there! read more

This review is for the service dept and specifically the guys working on Dec 26. I had a new stereo put in my new jeep in Kansas City. Drove it to my parents for christmas and on the morning of the 26th, I left to drive the 500 miles back to KC. My new stereo wouldnt turn on, and I had a NOFUSE message on the dash. I pulled into BoBB Jeep to see if they could assist, since I figured it was probably a quick fix. I walked in and the guy behind the counter sighed and said "Well do our best, but if I have to order a new radio, i cant get it in today." I told him the radio is aftermarket, and he said "Why would you put in an aftermarket radio?" Cause no one ever customizes a Wrangler, right? I explained that I had a no fuse message on the dash, and he and another mechanic looked in the fusebox, and told me that everything was fine and the problem was the install. I had to drive 500 miles home with no radio. Took it back to best buy this morning, and the tech popped the hood, and pushed the fuse that was causing the message into place, looked at me and said "That mechanic was an idiot," and charged me $25 dollars. See, there is a fuse that is disabled when a Jeep is in transport, and mine must have never been fully engaged. The road vibrations dislodged it. It took the best buy tech 10 seconds to google what the fusebox should look like, and the Mechanics at BoBB, just didnt seem to give a shit. Thanks guys! read more

Update 9/28/17 When I bought my car in 2014 I also purchased 4 oil changes. Came in today and was told they expired... um what?? I purchased 4 oil changes and haven't used them all. This place is the biggest ripoff and so shady!! I would not recommend them to anyone. Even if you think you're getting a deal trust me when I say you're paying for it somewhere and probably more than you think. I can't wait to get new car so I'm not driving around advertising for them. It makes me sick to know I supported this place. **the service guy "took care of" my oil change... oh the one I'm entitled to since I paid for it?! Gee thanks for doing the right thing but doing it as a "favor".** Brought my car in for an oil change and have been waiting an hour. There was only one lady who was in front of me and she was not getting an oil change. The person who was ordered to do my oil change wash and tire rotation walked in and said he would do it AFTER he got coffee...he was just getting to work at 8am. Once I'm done with my oil changes I've paid for, I will not be back. This isn't the first time I've had to wait a more than reasonable amount of time for service. If you don't take oil change appointments you can't expect customers to wait forever until your employees get around to actually working. You can keep your "free" carwash. My time is worth more. I won't be back to buy another car here even though LeeAnn seemed ok. The friend who referred us to them had a horrible experience the next time they were buying a car (which was shortly after I purchased my vehicle). After the ordeal they had I no longer believe they are as honest and upfront as I thought they were. Very disappointing. read more

My husband and I recently purchased a new truck from this facility. Not only was our service outstanding, but what really stood out was our sales rep. Patrick was phenomenal and really made the process a pleasure. He was very professional and thoughtful throughout the entire process. He really made us feel comfortable and not pressured in the least bit. We would recommend him a million times to anyone in the market. Nice job to both Patrick along with James Dodge, and thank you for a good experience. read more

I have bought a lot of vehicles at Bobbs and now the new James Dodge in Cedar Lake. Like 8 in the last 2 years. It was good or so-so when it was Bobbs but now the new ownership is very in responsive and show you 0 respect. I will never darken there doors again. My advice is to go to another dealership such as Bosak in Merrillville. Much better inventory and service. I would have given a 0 if it was available, a 1 is too much!!! read more

Don't judge from years gone by. Just purchased my second Grand Cherokee From Bobb Auto. Terrific attitude from start to finish. I worked with "Big John" and couldn't have been happier. Great guy who bent over backwards to make sure I was 100% satisfied. Rob Beem the finance guy did everything he could to get me the best deal and every discount I could get. I got 30% more for my trade in than anyone else on top of the great price on the new one. I would say it's worth the drive for the deal and the experience. You won't be sorry you made the trip. Go see Big John. He'll take good care of you. The new dealership location is very nice. read more

Not sure how a business can advertise they are so great when in reality they are the complete opposite. Sold them a car and they had it for 30 days before telling me to come pick it up they didn't want it and I'm not getting a check!!! Do not buy anything this place is selling!!!!! read more

I haven't ever dealt with a dealership that was so friendly and accommodating! I purchased a van from them. They found me exactly what I wanted and had it there in three days. Even the paperwork process wasn't as daunting as I've experienced in the past with other dealers. The same goes for the service department. Always helpful and pleasant to deal with. Any time I want, I can drop in and they will wash my van for FREE! It doesn't get much better than that! read more

Yesterday my wife and I went to James Jeep to test drive a newJeep SUV. We were met by Quincy (sales rep). This was not an impulse as I have been researching new SUVs since February and had narrowed it down to a Jeep SUV and an Equinox. Quincy was very professional, knowledgeable with no high pressure, false or misleading information. He was honest in answering my questions. I am a senior citizen and I have purchased MANY new cars in my life. I can state with NO reservations that this purchase was the best buying experience that I have in purchasing a NEW SUV. I cannot over state the great experience and deal that Quincy provided. I will HIGHLY recommend James Jeep and Quincy to family, friends and anyone thinking of buying a NEW Jeep or a NEW Chrysler or any used car brand. My suggestion to anyone leery of visiting a car dealer, because of past incidents is simply to visit James Jeep and ask for Quincy. You can tell Quincy that you want to walk away with a purchase as pleased as Floyd and Freida were with their purchase. I know that he will accommodate your request. As a side note, Bryan in the finance office had us in and out of his office within 15 minutes of signing the documents . I cannot over exemplify the professionalism of James Jeep nor of Quincy. I hope that this review will be helpful to ANYONE considering purchasing a vehicle. Please feel free to use my recommendation on your purchase. FIVE stars for James Jeep and for Quincy. Floyd White read more

I put a deposit on a vehicle & the next day they said they were not able to get that vehicle, and to come in for my deposit, which I did, but it was not ready & that it would be a 3-4 day wait, & I still do not have it, 7 days & I am still waiting. My bank cleared the check 6 days ago. Bobbs said I have to prove to them that it cleared their bank. Not happy. I put a deposit on another vehicle at a different dealership, saved a lot of $, and would never, ever deal with Bobbs. Do not give them a down payment or you will have a tough time getting it back when they can't deliver. Still wondering if I will ever get my $ back. read more

Wish I could give zero stars. Worst service ever in the Service Department. 3 weeks to fix a single bulb in back driver side seat. Then 1 sensor breaks and I get the excuses everyday, but only when I call. Nobody communicates a damn thing here. Get promised my vehicle will be done today, so take the day off work and guess what? More damn excuses and no call. This place is the worst of the worst. I will never come here again. Total bullshit. read more

I posted once, don't know what happened, but the only reason I gave it 1 star is because you have to, otherwise it would be zero stars. My step daughter purchased a vehicle from this place, everyone was very nice, they put her in a nice vehicle with the payments where she wanted them. The vehicle started have problems overheating, it's been back 4 or 5 times, they keep saying nothing is wrong. On of those times, they said it was probably the thermostat and if she found a garage to change the thermostat they would pay for it, which she did, and as soon as the car was done, they called and said they wouldn't pay for it. Then my son went to them, they "pre-approved" him, but when he went to look at the vehicle he saw on line. They said he couldn't purchase that one - because of the age and mileage.(then why is it on line) Then after finding a different vehicle, he was told he needed 1k down or a co-signer - so he got a co-signer, they called and told him even with the co-signer he would need 2k down. STAY FAR AWAY from this place. read more

This place is the typical car dealership. They will stab you in the back for a dollar. Avoid! Avoid! Avoid!! read more

On January 20th, 2018 I traded in my wife's high-mile 2016 Jeep Trail Hawk and updated it to a 2018 Trail Hawk model. Our salesman was "Big John" and he was terrific to work with. On a very cold, cold wintery day he went outside with us and showed us all the Trail Hawks and explained some of the updated features for each vehicle. It was a Saturday and very busy at Bobb's Auto Group (Cedar Lake), but after some price haggling back and forth, we came to a financial agreement. Like I said it was a very busy so my wife and I had to wait an extended period before we could see the Financial Director Rob Beem, who was also great to work with, to sign our contract. There was no pressure from him to add your typical sales pitched "after ad on packages", which I usually dreaded. If the above was my only dealings with Bobb's Auto Group dealership regarding this purchase, I would of rated them 5-STARS...........however, I had traded in my wife's 2016 Trail Hawk on "January 20th" and had already pre-paid for the February 2018 payment, so when they called and received the 10-day payoff amount, I was not worried about having to make another payment on the traded in vehicle........HOW I WAS SO WRONG......On March 3rd, 2018 (a Saturday) I received a late payment notice from my bank, via text, on the 2016 Trail Hawk for it's March 2018 payment..........I immediately called Bobb's Auto Group and spoke to a manager, who stated that I would have to call back on Monday to talk to the back office regarding my situation......Since I had to work Monday, my wife called Bobb's Auto Group and spoke to a receptionist and stated that she wanted to speak with the person handling vehicle payoffs........the receptionist giggled and stated "Let me guess, your vehicle loan wasn't payed off" before transferring her.......long story short, I ended up having to make another payment on the 2016 Trail Hawk in March (along with a payment for the 2018 Trail Hawk) to prevent a derogatory and late payment remark on my credit report.......I would still recommend Bobb's Auto Group for the buying experience, but until they fix whatever problems they are having in the back office regarding vehicle payoffs, I would highly recommend keeping abreast of your traded in vehicle's loan amount and to call Bobb's Auto Group immediately after 10-days to inform them that your trade in loan wasn't paid off.......... read more

I have a mixed review of this "Stealership". I was having problems with my Dodge Ram throwing codes for running too lean. I knew that the truck had 3 recalls on it already for some minor stuff that needed to be checked. Im a bit of a mechanic, and did a lot of minor troubleshooting and replacement of the least expensive parts first to narrow it down. Well, when I brought the truck in, I asked them if they could check on the errors it was getting. I told them I had already changed some particular sensors, and I felt that it was an error with the o2 sensors. They called me up and said that they had to hook it up to their computer and that would be $100. Ok, go ahead I guess, as long as I get it fixed finally. They called me back and told me there is a problem with the o2 sensors. I told them, yea, I already told you that. The tech said that it might be a electrical problem and would have to trouble shoot it some more. It would be another $100. Well, I cant really do the electrical troubleshooting, so, yea I guess so. Then it will finally be fixed. An hour later, they call me back and say, they think its the o2 sensors. Uh, isn't that what I told you when I brought it in here? So basically, two hours cost me $200 plus change for them to hook it up to their computer and tell me what I told them when I brought it in. And to top it off, "we don't have the o2 sensors, we have to order them. It will be $700 total for the computer reading, and sensor install." Are you Fing kidding me? Four sensors and an install that takes 30 mins is going to cost me another $500? No thanks. Ill just change them myself. I would have been better off just changing the expensive stuff first and would have still saved money. Unless you have to go here, just steer clear. Take it somewhere else. Hell, the techs were a bunch of 20 year olds that probably don't know what their doing anyway. read more

I brought my car in to be fixed and was greeted by a very rude individual named Russel, so rude, I left their busisness in tears. They claimed they fixed my car and I paid the following amount. When I went to leave, I started my car, and it still did the same grinding/clicking start up and the engine light was still on, along with another error (which is why I brought the car in the first place). When I expressed my frustration, that I just paid for something that wasn't even fixed and would like my money back until they fix it I was told No. I was also told it was fixed again on 12-11-19 but this time is it magically covered under warranty. There is no doubt theyre stealing my money, as what they fixed wasnt even a concern and I was told what they fixed was specifically regarding the engine light error and the error was still there when I picked it up! They're extremely nasty towards their customers and I do not agree with the way they handled this situation and robbed me of my money. I was also told it was half way fixed, well if it was halfway fixed, then why did I pay a full amount ? It wasn't half way fixed the first time, it wasn't fixed at all. Ridiculous and disappointing busisness to deal with and I would never buy another car from there, as this is our 4th car from them it surely is the last. The fact that I got my car back in the same condition I brought it in and then was told it was fixed is pathetic. Maybe this time around they wi fix it right since they already stole my money. :-) read more

Rude, argumentative, belligerent. Do not patronize this business. Nice and friendly when we bought the Jeep but got REALLY nasty with me when I had problems with it read more