I will join the other 1-star reviews. Bought my first car from them about four years ago. We were…read moreattracted here because of the price--lots of options under $3,000--but they're essentially selling jumbles of parts that are held together just long enough for you to get it off their lot. I test-drove probably half a dozen cars, and decided on the one I liked best: a 2001 Mitsubishi Galant. It had a little rust on the outside and the glove compartment was broken so it wouldn't shut, but otherwise it seemed decent. The price was $2,999, and we offered $2,700. To my surprise, he immediately agreed and started on the paperwork. If I were bolder and wiser in the area of bartering, I would have realized that an immediate acceptance to your offer means you're not getting a good deal. I should have offered much lower, or better yet, just walked off the lot. At the time, I even thought the guy was being nice, because he said he was going to replace something on the car that was going bad, that I can't remember anymore. But then, within the three years I had the car, the battery, alternator, starter, all went out, and a handful of other things as well. I ended up taking the car into the shop probably six or seven times in three years, each time for about a $300 fix, and once was over $700. I know it was an older car, and I expect to have a couple pricey repairs in a few years, but I had to replace just about everything under the hood, and I was told that the car was in pretty good shape. I would not by a matchbox car from Triple M Motors, let alone a personal vehicle.

DO. NOT. PURCHASE. A. CAR. HERE. It's been a nightmare from the start!!!! One of the worst moves…read moreI've made in my life.

I gave this place a 4, I had given a friend a ride there to buy a truck of his own,after he was…read moredone talking, I thought I might ask about my car, I have a lot of issues with it at present I was planning to put in shop for a third time spend hundreds again, so after talks with Heather the dealer at the time helped me with the numbers and I have to say I drove off in a 2019 Jeep Rengade, So Happy

Cash buyer looking to purchase a car tomorrow!!! I had some questions about pricing -- noticed the…read moredoc fee was increased from what was advertised after asking about total out-the-door costs, and also questioned some accessory fees. Want to come in and buy the car if everything checks out, and have been in touch with Jason Garcia (sales associate), who doesn't spell-check or check for typos when sending an email, and with manager Luke Milan. Haven't heard back, despite being asked to please be in contact so I can plan my day tomorrow. Can't wait to spend my money elsewhere. TERRIBLE customer service.

Staff friendly, knowledgeable and very helpful! Excellent Service! Great people make a big…read moredifference and put the care in customer care!

Purchase a 60k mile X3 over the weekend from Jeremey, he was great!…read more That's where the good ends ! Took it in for regular service Monday morning after driving home to Indianapolis and the car needs an Oil Pan Gasket, Oil Cooler and Front Struts not to mention the Brake Fluid had a moisture content over 3% Spoke to the General Manager who was extremely unprofessional and hung up on me multiple times while I was trying to reach a peaceful resolution. If you value your time, sanity, and money shop elsewhere. It's a shame a guy as nice as Jeremey works for such a sour General Manager

My dad had a great experience here, so I feel compelled to share it. Initially, after test driving…read morea Regal, something odd happened. He asked for a price...and the salesperson said he couldn't give him one. He said there were some new incentives coming in, so he'd have a price from his sales manager in 2 days. I thought that was incredibly strange -- so what, if my dad wanted a car that day, they wouldn't sell it to him? So two days pass and the salesperson calls. All I'll say is the offer he gave my dad was excellent. I had done my research on True Car, so I knew what he could expect in the way of discounts, and their first offer (albeit after two days) beat what I expected. The car ended up being too cramped for my dad's liking, so he went another route, but the lack of pushiness from the salespeople was really refreshing. They were very polite and professional through the whole process.

Service Department is so rude and dry I would not recommend this dealership I spoke to a man a few…read moredays ago he was so rude it was aggravating. Customer service is not a priority here I was speaking to the receptionist she just transferred me to one of the rudest men in history. Do Better and train your team

Frankie's is running a complete bait-and-switch operation…read more I inquired about a vehicle on their website and was contacted by Colleen telling me I was "approved" and asking when I could come in. I went in the SAME DAY based on that approval. When I arrived, I dealt with Dean and another guy in the office. We submitted every document they asked for and sat there for THREE HOURS waiting for a "bank response." No legitimate bank takes three hours to respond. The next day I called and was told they "still hadn't heard back." Then suddenly they needed more check stubs. We sent them immediately. They said they'd call back in 30 minutes. They didn't. When I called back, they literally hung up on me. I called again and was told they were "VERY busy" and would call when they could. They never did. Then I get a notification saying the vehicle was sold. An hour later? The SAME van is back online -- with a higher price. The next day? Another price increase. So which is it? Sold? Or just relisted for more money? This dealership wastes your time, plays games with pricing, and treats customers with complete disrespect. If this is how they do business, imagine what happens after you sign paperwork. Do yourself a favor -- go somewhere honest.

I purchased the vehicle of my dreams. The owner made sure that I got exactly what I wanted and I…read moregot it and All-Star team over there.

My dad purchased a Subaru forester here. Jeremy was our salesman. He was very friendly & patient…read morewith us. We test drove two cars. They were happy to help us look at options. Jeremy was very knowledgeable about the cars. My dad traded in his ford explorer. They gave him a fair price. While they were preparing paperwork, we got a tour. It's a beautiful new building. The service area was clean & huge. We will be back for any service the vehicle needs. Nice area to wait in also. Comfy chairs, tv, coffee.

Have you ever felt like you're not being listened to? Not once, but multiple times?! My lease was…read moreending and I wanted to purchase my 2023 Crosstrek. I have leased 5 other vehicles from various brands(1 Lincoln, 2 GMCs, and 2 Buicks) and this was the first time I ever loved something so much I wanted to purchase it. The saleswoman advised me that purchasing a new Crosstrek would be a lower interest rate and a better deal. This is the end of December 2025 and it was a 2025 model, the same color but a trim inferior to my 2023. I asked if there were any other options or if I could at least get a different color. The answer was 'no, this is it'. She continued to reassure me buying the 2025 was the better choice and reluctantly that's what I went with. I was frustrated as I had to settle for a lot less features and my payment and insurance went up by over $100 per month. I hoped I would feel better about it but I did not. The car had 19 miles on it at time of purchase. The ride was rough when I hit bumps from the time of purchase and I noticed a rattle coming from the rear when I hit bumps which started to get louder so I called service and had to bring it in for assessment. A few suspension parts in the rear needed to be replaced so I had to wait for them to be ordered. When I came to my appointment I waited an hour and a half only for them to come out and tell me they didn't have enough time to fix the car and I would have to make an appointment to come back next week. This was the tipping point for me because not only am I paying more for less, it's a car I didn't want and there's ALREADY something wrong with it before I even put a plate on the car or made my first payment. I had my 2023 Crosstrek for 3 years without a single issue, not even so much as a flat tire. I immediately called and spoke to a manager and told them my situation and they made an appointment for the following week. When I returned for the repair the next week I met with the sales manager to discuss my options. I told them my issue and how I wanted to purchase my 2023 back, but I also chose 2 other Crosstreks they had in stock that matched the trim level and color I wanted. After sitting around for hours they only ran the numbers for a Solterra which is an electric vehicle. That is a HUGE commitment and completely different from what I asked, a complete 180. Once again I was being told it was my ONLY option. They wouldn't even consider any of the 3 options I wanted. I was told the discounts and incentives they were offering knocked down the price the bank wanted to approve me for. I find this hard to believe because the Solterra was almost $10K more than the new Crosstrek I actually wanted, and almost twice as expensive as what they have my 2023 listed for. I was informed the monthly payment would be the same as my current loan, but I needed to make a downpayment 4 times the amount I told them I was comfortable making which I told them in the beginning of our meeting. I was told I had a week to think over the offer. The absolute kicker is that the loaner car they sent me home with while my new car was being repaired was the color of one of the options I provided(alpine green) and reiterated several times during our meeting I was leaning towards that option if I wasn't able to take my 2023 back. It was probably random, but honestly as rare as green is, was it really? Probably not. I suspect it was to throw it in my face. I am completely frustrated to more pay for something I didn't even want, and even worse something that is already faulty. I do not trust that this car will be reliable and safe to drive which goes completely against what the Subaru brand stands for. It was recommended that I just keep this car for at least a year and come back. I was told that I should just be happy I have a car. That sounds like something you would tell a bratty ungrateful teenager whose car they don't have to pay for.

Top quality, customer and tech service, and they have openings for appointments next day…read more I ended up going through insurance which was a piece of cake. I only had to pay my comprehensive deductible since it covered glass! Saved me hundreds by going through insurance. Since it's a no fault claim it won't affect my premium.

From the owner: Nacco Glass in St. John, Indiana provides both in-shop and mobile auto glass repair and replacement…read moreservices to Lake an Porter County, Indiana. Our certified auto glass technicians are highly experienced in any type of personal or commercial vehicle. For newer vehicles with ADAS technology (Advanced Driver Assistance Systems), you will enjoy lower prices than bringing your car to a dealership with our expert windshield ADAS calibration services. If you need a free windshield replacement or auto glass repair quote, visit our website or call us today. We will help you get you back on the road fast.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

In addition to selling me a great SUV at a great price, Norm even gave me $500.00 for my trade-in…read morewhich was immobilized due to transmission failure. Shortly after my purchase, the rear window (tailgate) would not stay open. I took it back to Norm who said the struts were bad. Not only did he order new ones, he wouldn't accept any money despite the fact I bought the car 'As is'. When I went back to pick up the struts, he even had one of his mechanics install them, free of charge. HIGHLY recommend

Norm. What a guy. I'm 61 years old and have bought a lot of cars during my life and I can tell you…read morefirst hand that you'll never meet anyone nicer or honest than Norm. A great selection of vehicles and Norm will back all of them up 100%. Norm is a no pressure salesman and will give all the time in the world to make your decision. If you buy a car from Norm or not you'll always be welcome at Grand Prize Cars. Stop in and have a cup of coffee with Norm and watch the magic unveil before your eyes.