The Jewelry Exchange 171 Main Street Hackensack, NJ, 07601 (201) 525-1300 June 2020 Edith is so amazing and I had a lovely experience. 2yrs later. I happen to stop by a local jeweler while waiting to get my nails done. I asked to get my enganement and wedding ring appraised. Wedding band was appraised double. Engagememt ring was appraised less that the purchase price. Yes its been 2yrs before I got my rings appraised but I honestly thought the ads were honest about the appraisals been double. Since there claim to only buy clean diamonds. Dec 27 2022 I spoke to the Steve (Mgr) he was very direct, intensive and firmly says that it stated on the back of the receipt that only $3k below is valves double. When I told him you are being firm with me he says you are not letting me talk. You're upset. Yes I'm disappointed. Steve then firmly says will you now let me explain. I said no where in the video ads so it say that. I had also mentioned this saying double the appraisal at Jewelry Exchange in Hackensack,NJ. The jeweler agreed a well. It all boils down to honesty. When I do get an upgrade next year I will be sure to get the appraisal right away. read more

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I've been coming here for a couple of years now. Friendly service, nice inventory , this is my go to place for jewelry. Thank you Rashel for providing great customer service and for helping me with my anniversary gift for my wife. read more

Terrible don't come here bad service from the lady, very rude and unwelcoming here. Would never recommend coming here.

she was extremely disrespectful to me, calling me names, being rude, etc. And she refused to serve me, told me to get out when I tried to purchase. I would give 0 stars if I could read more

Typically I don't leave reviews however, the amazing & warm customer service shown by Imani and Ladan deserve an equally nice review ! I stopped in on a a slow, rainy weekday afternoon & the dynamic and genuine concern for my true desires between these two ladies made the typically stressful process of jewelry shopping enjoyable, like a walk in the park amongst friends. Thank you SO much ladies! I will definitely be returning & purchasing/exploring other products! read more

The Jewelry Exchange - Hackensack - Jewelry Near Me - Hackensack, New Jersey

Bad experience and very misleading poor customer service and bad attitude Over priced very suspicious I would not recommend to anyone read more

Might be the worst customer experiance I have ever experianced! Called about a setting for a diamond I currently have. Salesperson asked for the Product Code I was interested in purchasing, I provided the exact PC from their website, sales person put me on hold. 5 minutes later another salesperson (female) asks for my numbers so she could send me a picture of the one they have, I asked her if there are any size restrictions on the setting she wanted to send me, completely ignored and asked for my number again. I reiterated I wanted to make sure the stone I have will fit into the setting, ahh was the response- put back on hold. Another 5 minutes a new sales person picks up the line to again ask where to send the picture. I acquiesced and provided my information and waited. Ten minutes go by and I check my email, nope no email. I called back, the phone was answered by the 3rd saleswomen I spoke with last. I asked her how long it would take to receive the photo of the item the 2nd salesperson told they had. The saleswomen who answered the phone informed me they were looking for it???? What? I was told they were sending it over ten minutes ago. When I reminded the saleswomen of this, she interupted what I was trying to convey and her voice was much louder and firm. Thats it no thanks read more

This is my third purchase from the Jewelry Exchange and I as with my previous visits, the staff never disappoints. If you want a great experience with a great selection, this is the place to go. read more

The jewelry Exchange in Hackensack N.J. Is amazing. I purchased my wedding rings here 13-years ago and since then my wife and I were unable to wear them after a while. We went to the Jewelry Exchange and had them resized. In two hours they resized them and repaired two other gold pieces one being a family heirloom. They even replaced the missing diamond. They are a God sent. We are with the results. Please go there for your Diamond and Gold needs. The prices are very reasonable. Special shoutout to Mr. Steven the manager who attended my and I. He was kind courteous and very professional. He made us feel at home. Also to Mr. David the master craftsman jeweler who worked on our jewelry. He's the best of the best Thank you for your great amazing work. read more

The Jewelry Exchange - Hackensack - Jewelry Near Me - Hackensack, New Jersey

The Best Experience withe the best Customer Service ! Amazing Selection, nothing but the best ! Ask For Miguel M. Definitely coming here again ! read more

The Jewelry Exchange - Hackensack - Wedding Band Set! - Jewelry Near Me - Hackensack, New Jersey

I came here to get my ring sized. I was SO nervous & really thought long & hard about whether I should size my ring down (I was concerned it would t look right). Even though the jeweler told me there might be a slight line where he made the cut, there was no line!! It looks like it wasn't even touched. I'm very happy & will definitely be coming back. Thanks to Chantal, Ladan & David for great customer service & an amazing job!! read more

sooo nice!! professional and efficient would definitely recommend!! clean and safe friendly staff read more

Nice variety of items. Pushy jewelers, as most of these places have. I like unique jewelry so this is my kind of place. Those these types of stores are dying out. read more

Thank you Jennifer and the jeweler David! My fiancé absolutely loved her upgrade engagement ring! Jennifer is the store manager and was so great assist me with this upgrade. Great customer service and awesome communication! Thank you again! read more

The Jewelry Exchange - Hackensack - Upgraded engagement ring - Jewelry Near Me - Hackensack, New Jersey

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We received a warm greeting by Cathy as we walked in the door. I told her what I was looking for and the price range I was working with. Cathy was very helpful and knowledgeable. I found the jewelry piece I was looking for. I will definitely be coming back to purchases more Jewelry. Cathy will definitely be who I will be looking for. Nicole A. read more

This was one of the few places open during the pandemic this summer. The selection isnt great, prices are decent, the sales representative that assisted us was a Filipina (I believe the manager), she was knowledgeable, with acceptable customer service skills. There was however a rude representative(foreign white old lady with dyed blond dry hair, can't recall her name) who thought it was appropriate to interrupt us so she can demand we move for no reason. The store was practically empty. As a physician working on the front lines during the pandemic, I'd expect a bit better service. Anyway, now that more places are open, I'd suggest you go elsewhere. read more

Cathy our salesperson was awesome. First time here and the service was A+. Great deals, glad we came in before mothers day rush.

Second time purchasing from here, I bought the engagement ring and now the wedding band here, and this place is just the best. The staff is so friendly and helpful, we were helped by Miguel and Edith and I can't speak highly enough. Great selections, beautiful pieces, and a great staff. I highly recommend to anyone looking for any occasion. (Written Alexander the fiancé, not Genesis) read more

Been coming for a few years now and they never fail to make me feel so comfortable and satisfied .... Jennifer , Navid, Ian , and Miguel are the few people who have helped me and they are SO patient and nice !!!!! Very educated with their merchandise as well!! I never feel pressured and the quality of their jewelry are also what keeps me coming back. Defiantly recommend , I've purchased from diamond rings , earrings , to bracelets and pendants .. truly amazing . I get so many compliments! read more

My Fiancée and I just purchased our wedding bands for our wedding and we are thoroughly satisfied! They have superb staff and very knowledgeable. I was assisted by Miguel at the Hackensack store and he was extremely professional, knowledgeable and knew exactly what we were interested in. Miguel went above and beyond to make sure we were happy with our purchase. I strongly recommend this store to all buyers looking for jewelry and GREAT customer service. Satisfied repeat customer. read more

The Jewelry Exchange - Hackensack - Jewelry Near Me - Hackensack, New Jersey

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This is the only place I purchase jewelry from. Every time I come, I am able to find exactly what I'm looking for and the service is wonderful. They're informative, helpful, and not at all pushy. Highly recommend. Daniela and Jennifer were great! read more

This is our favorite jewelry store by far. The customer service is second to none. When we were looking for an engagement ring and the perfect setting Jennifer was so helpful and designed exactly what we wanted. They have a large selection of diamonds to pick from in so many different shapes. They explained the differences and didn't rush us at all. My ting came out exactly how I wanted! I had to go back due to a small diamond falling from the halo. Steven and Kiasha were there to help and took care of it right away. There was no charge for the new diamond replacement since we purchased the ring last Feb. after picking up my ring today.. Kiasha was so professional and personal at the same time. I explained that I. Ant get my ring as sparkly as they do.. she said no problem and kindly wrapped up the cleaner they use with s brush! No cost at all!! I will never shop anywhere else! Thank you The Jewelry Ecchange!! read more

My fiancé purchased my engagement ring a month ago. After he proposed, we both decided we wanted to go with a different setting. Jennifer made the whole process easy and stress free. She showed me similar settings and even showed it with the same diamond in my old setting. I'm so happy I was able to exchange the setting because I am so in love with my ring. Thank you Jennifer! I'm so excited to wear my ring for the rest of my life! read more

The Jewelry Exchange - Hackensack - Jewelry Near Me - Hackensack, New Jersey

This was my first time at the jewelry exchange. It looks just like it looks in the commercials. The staff was excellent and Miguel M., the supervisor, was very professional, knowledgeable and personable. I would highly recommend the Jewelry Exchange. Great Experience!!! read more

We have been shopping for the perfect engagement ring for months. Based on reviews, we drove over an hour to The Jewelry Exchange & was immediately greeted by Miguel M. He was so friendly, patient, helpful & knowledgeable. He guided us through the process & helped us narrow down & purchase the perfect diamond ring. He made our experience seamless & not stressful. We so appreciate everything & highly recommend him!!! read more

Love this place. Will let everyone I know about this place. Mrs. Edith was a Doll to work with and she helped me every step of the way!! The attention. To detail and the one on one attention was well worth it!! read more

this company is a major RIP off .I would never recommend this store. I purchased a 2.2 carat diamond tag read $11322 marked down 50% for $5662 showed me EGL USA GEMOLOGICAL CERTIFICATE for that price of $11322. When it was mailed to me it showed replacement value $8850. When I called them they said I needed to pay and pay to get higher get an appraisal from an appraiser. I worked Steve manager Jennifer and assistant manager edith they bs me about the price after it was mailed to me. I wouldn't recommend the Jewelry Exchange of Hackensack read more

i came in today to get my ring sized. Miguel took care of me and got my engagement ring looking better than ever and my wedding ring sized to fit perfectly. i am extremely happy with the outcome. i got my ring an hour after leaving it with them. that's the best part they do repairs in store. very very happy. read more

I was in search of a engagement ring for my girlfriend. I go into the store with the mindset of the ring that i wanted, three days before going into the store i searched on there website and had the ring set up for when i went into the store. I go into the store show them the item i wanted. All of a sudden the worker comes and says that the website is not up to date after three days of looking and she tried to charge me double for something that was on there website for cheaper. She was trying not to have no consideration for her company's mistake of not updating there website and was no help. HORRIBLE SERVICE. Worst place to shop. read more

this place is amazing, so helpful. edith, jennifer and kasiah went beyond. edith was especially helpful, in and out with an engagement ring in 1 hr! love love this place! can't wait to go back for other things great selection. read more

So my boyfriend and I went to the exchange. We had Jeremy and then they switched to Navid. I told them what I wanted and they found exactly what I wanted. I don't have the ring yet because my boyfriend wants to surprise me --but I can't wait. I will update my review after I actually get to wear it... Thanks Everyone. read more

I went to resize my wife's wedding ring & they removed a lot of the gold from the ring to make it a size smaller. My wife kept commenting that it was thinner for months. When I went in to resize my ring months later just out of curiosity I looked at the same ring I bought from them and it was much thicker then hers. They absolutely removed gold from her ring when it was resized . They made it smaller and didn't want to make it right. They are not trust worthy. They want to charge $130 to add the gold back they removed. Will be filing a compliant soon against this business. Store manager was also rude to me. Would not let me get out 2 sentences. She kept talking over me. So disappointed read more

Employees are friendly and all smiles when we walked inside. Place is clean and well lit. Went here to compare the GIA inscription on my engagement ring to my certificate. The store mananger, Jennifer, was so helpful and didnt charge us for the service. read more

I came in to pick out a birthday gift and Ian helped me pick the perfect ring! I was unsure about what color to pick but he knew what would suit me best and even polished and made sure the prongs were nice and tight so I would not have any issues. I can't wait to show off this beautiful gift, thanks so much! read more

The Jewelry Exchange - Hackensack - Jewelry Near Me - Hackensack, New Jersey

Picked out a ring, when I went back it was different. So I went to the Diamond Exchange on 9/24 in Hackensack and was greeted by very nice people. I looked around and saw a few rings I liked but found a wedding set I fell in love with. So the lady put a 1ct. diamond in the ring and it was perfect other than it had to be sized bigger to fit. So my husband paid for it and once paid for, I was told the jeweler had an emergency and was out of the country for 2 weeks. Okay, things happen so it was understandable. I called them at the 2 week mark and was told they would call me when it was done which ended up being closer to 3 weeks but still - all good, unforeseen things happen. So, exited I am because I'm finally going to get my rings - 3 weeks felt like 5 months.. So I go in, hand over my receipt, they lady goes and gets my rings and when she took them out of the package, the round part that goes around your finger was so thin - literally a little thicker than a pen line. One of the reason's I chose this set is because I have a pretty hard job and needed something durable and could handle it but what I received, I won't be able to wear it to work because it will be broken in less than a week. I said to the lady, what happened to the back? its so thin.. she said she didn't know. Then to top it off, I paid over $100. for both rings to be resized and I received nothing but disappointment and because the store is so far away from where I live, I'll have to take it "and pay' to have the disaster they made fixed. I also asked about an appraisal - all I got was "It should appraise for at least what you paid for it."Now, every one that has ever heard the commercial - clearly it says the diamond appraise for double. Never was I told anything about the diamonds, quality or anything.. read more

The Jewelry Exchange - Hackensack - Half the size as original. - Jewelry Near Me - Hackensack, New Jersey

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It is my first time here in Jewelry Exchange and Rene M. Has a great service. Also, helped me a lot to choose what kind of jewelry I really want. I'll definitely come back! read more

When someone is spending every nickel they have saved up since Communion you tend to make sure you cover all of your bases. I went into the "diamond district" and even Jared but in the end this is where I bought my diamond. I dealt with Edith, and if you want a deal she is the one to see. I agree with one of the other reviewers who said there was a group of people talking in the back. Every time I am there I do see groups forming but to me it does not matter because I am getting top notch service with Edith, so what the rest of the employees do doesnt bother me. Details - I bought a 1.60 round diamond with another .5 carat around the ring plus it has emeralds on the side. I was able to get the price down a little bit, and at the end of the day I had the ring appraised two times. First appraisal came in $2,000 more than I paid, and just last week I had it appraised again by another appraiser ( 1yr later ) and it came in $2,300 more than what I had paid. They have some type of guarantee where they give you up to a % of what you had paid for the ring for life. I forget the numbers but I think it was 70-75%. So if I ever wanted to upgrade at least I know I am getting a decent amount back. buying jewelry and engagement ring can be an exhausting process, but take a ride over and go see Edith and report back here. I do not think you will be disappointed. read more

I don't know why the negative reviews. First, I was surprised to see they are open on Sunday as most is the area is not. I walked in and was greeted immediately. Was shown several options and found a wedding band which is exactly what I was looking for well below the price I wanted to spend. I have looked around and done my research. Nice to be able to have the ring sized the same day. Staff could not have been more helpful. Would highly recommend to others. read more

Miguel was a great help with purchasing my wife's 50th Bday ring.... extremely polite and knowledgeable in all aspects of diamond buying. Prices were extremely reasonable,dare i say,"cheap" but the quality of the good is anything but, High quality,low prices,great service. Would def recommend to anyone looking for a nice piece of jewelry. read more

Ladan and Miquel are amazing. I love my new ring and we will be back for more jewelry.