receptionist was incredibly rude and unhelpful. treatment plan changed during my appointment, which…read morecan happen however, this changed the billing codes and thus the estimate they gave me when I began my appointment. I tried to advocate from the pt side, sharing feedback that explanation of changes to cost would have been nice to known in addition to the steps the doc explained. The receptionist response was, "yeah, I'm not going to tell every patient that you might have changes". (insert condescending tone). I had no idea I wasn't getting a root canal until, I called about my claim being denied because it wasn't a root canal. Apparently, I misunderstood the changes but the condescending receptionist was a big disappointment. I didn't deserve that. See reviews other reviews on google. Beware of billing here!

My dentist sent me to Cascade. The dentists themselves were friendly and experienced. The problem…read morewas the billing and some of the office staff. They looked online to see my benefits and assumed that all funds were available, even though my dentist had referred me and provided a lengthy explanation of what he was doing. They did not call the insurance company to verify and assured me my deductible of $500 would cover the remainder. I reemphasized that I was having work done at my dentist's office after my appointment with them. Three months later, I received an additional $900 bill because my insurance didn't pay all the fees ( $145 for limited exam/$150 for CT/xray/$1590 for treatment). When I asked what happened, I was rudely informed, "Well, you signed an agreement that said you would pay, and we don't call your insurance to verify coverage available." I subsequently called the Bend office and talked to a very helpful lady who explained everything, but again, they should have verified the coverage beforehand. So, if I need another treatment, it will certainly not be here. Another point: My son lost his job (company closed) and has no income or insurance. He was referred by the same dentist who, knowing of his circumstances, waived a lot of his fees. This group did a root canal and wouldn't offer even a small discount that was paramount to what they give the insurance company. He wasn't asking for it for free, just maybe a little something. The response was basically, "Pay the $2100 or don't get it".

My first experience with the endodontist was not great. He was very rough and broke my tooth off in…read morethe course of a root canal. Granted, it was a weak tooth and I think he was the new guy. However, the next day I received a call from them and instead of checking on my well being, they were calling to tell me I had paid the wrong amount and needed to come immediately and correct the mistake. Blaming me for THEIR MISTAKE! I paid the amount I was told to pay. They refused to admit it was their mistake. So I paid it. I later went back for my follow up which was included in the original appointment. I agreed to an additional xray and was told the amount it would cost. I paid that amount upon leaving that day and then found they billed my insurance for the follow up that was supposedly included in the original cost of the first treatment. Not only that, I was called again after that appointment and blamed and disrespected for a past due balance of a copay that was never billed to me. The main endodontist here is good but their billing and customer service sucks!!

I was so nervous about having my root canal redone. But it was so great how it went. I am so…read moregrateful!! My dentist was so gentle and made sure I was completely numb before he got started. He was amazing!!! And the office staff both up front and in back are caring and amazing. I do t want to have to need them again but I won't be so scared next time if I do

Doctor Bitner treats you like he's working on one of his own family members. I'd heard horror…read morestories about having root canals and tooth extractions. Doctor Bitner explains every aspect of your treatment plan after making you feel like your sitting in front of a warm fire at home. He's gentle and caring, makes you feel like you are a close friend or family member, very personable, putting your...Read more

From the owner: We specialize in the diagnosis and treatment of root canal disease and dental pain.read more

My wife and I have been patients of Bend Dental group and Dr. Starr for more than 10 years. Would…read morenever consider going elsewhere!!! My hygienist, Abby is fabulous and a truly dedicated professional.

Best Dental Group ever. Extremely caring, friendly and efficient. Makes going to the Dentist…read morebearable.

I love this dentist! Dr. Allen is caring and thorough when dealing with teeth. His staff is far and…read morewonderful to. I'll keep coming here as long as I live here!!!

Always kind, very clean and pleasant. I'm terrified of dentists but nit Dr Allen. He is kind and…read moregentle. I really like the front office staff and my hygienist Nicole is great. I'd definitely recommend thus dental office

Are you guys closed up or what, no answering phones. Got a late bill 4 a bill i never got in the…read morefirst place. Need 2 talk 2 some 1 about my insurance

I had a lower denture and two implants for it to snap on to.. all well during 1 year of getting it…read moredone. six months of fitting for agreed price. back 3 times for fitting problems still popping off a lot. first visit to new office, fit properly, another set of caps all good but out of time,$240. made appt for cleaning, around two posts, no real teeth, as recommended by Tony, he explained the cost would be the same as a normal cleaning, ok with me. 7 months later go to cleaning and est. for X-rays, exam and cleaning $326, cleaning $150. I said I only wanted the cleaning done, the girl went back and per Mark the cleaning can't be done without the other work. I don't even know who mark is!!! not my dentist and I don't think a dental hygienist. I feel like it was an upsell or they just thought a senior would pay rather than cancel an appointment for cleaning that was made 7 months ago, Tony is a good dentist, use caution, get prior estimates of all work to be done especially a senior, paying cash. my experience the last two time make me question the business practices.

I finally got the nerve to see a dentist after several traumatic experiences and after researching…read morefor months landed at Bend Family Dentistry. Under the care of Dr. Theda. I had decided on dentures after years of pain and she assured me this was something she could do. A full upper was done. She then told me my four front lower teeth had to go and she could make me a lower partial that looked like a retainer. So she extracted those as well. $8500.00 later she out right refused to finish my bottom partial. Her treatment coordinator simply replied to every question I had with " You have been referred to another dentist." Dr. Theda was paid in full for this work both by my insurance and in cash by me. I have no idea why she referred me. My insurance will not pay twice for same procedure and I am left withOUT four bottom front teeth. The office did offer me a refund but it was so little I can not make my mouth whole until I save enough money to pay for the copays at another dentist. Stay clear of this Bend Family Dentistry NIGHTMARE NIGHTMARE NIGHTMARE

I grew up witnessing my parents and their siblings losing their teeth young. They were children of…read moreimmigrants; poverty and malnutrition in their youth played a role. They grew up over 100 years ago. This gave me a strong drive to maintain my teeth. After a bad dental report from another office, I called Bend Family Dentistry hoping to get a 2nd opinion. The woman who answered immediately went into action to see what they could do for me. Weeks later I walked out of Bend Family Dentistry on 3rd Street in Bend, my teeth properly cleaned and I'm smiling. I witnessed confident employees who love their jobs. I highly recommend Bend Family Dentistry. They provide excellent quality work, show compassion and listen to you, and their prices are reasonable. I understand and recognize good communicators of professionalism. Thank you Bend Family Dentistry!

Dr Schultz and Dr Toms have been serving Madras and the surrounding area for decades! Home town…read morecustomer service with big city quality dentistry!