Jeremy (agent) has been outstanding for us. He has done a great job at communicating to us. His…read moreassistant, Andrea is a keeper. She has helped us too many times. We could not be more happy to have them as our agency!

WARNING - Cancer Patient and A Physical Disability Allstate…read moredidn't care they advised me to climb and get them better photos denied my claim. Would not even allow my brother to send in photos. Allstate is a horrible and corrupt company they mistreat people with physical disabilities and make the claim process difficult. The agents are arrogant , unprofessional and unhelpful. Your personal items in your home will NOT be covered. They will not help you in any capacity. Suffered a loss of over $40,000 due to high winds and a tornado. They did not cover $1 of my items despite me paying them for over 2 years. Do Not Trust Them with your home insurance or renters insurance. They will make every excuse not to pay you during your loss.

I have insured all of my vehicles with State Farm for nearly 30 years and all of my homes for more…read morethan 10 years. Unfortunately, when my previous agent retired, I was reassigned to Jason Barnes. Since then, my customer service experience has been extremely disappointing. I have never been able to speak directly with my agent, as he is consistently unavailable and does not return calls. Additionally, the staff in the office are not equipped to answer my questions, take accurate messages, or provide timely follow-ups. To say I am disappointed is an understatement. I will be switching to Allstate this week--and, regrettably, it appears that no one in that office is concerned about losing a long-standing client.

I wish there was a way to give Jason Barnes and his team 10+Stars. I switched to State Farm before…read morethe previous owners retired , and I was assured by Maria( previous co-owner) that the new guy, Jason Barnes, is a great guy. Maria was incorrect, Jason Barnes and his team are PHENOMENAL! I know that you didn't ask but I'm feeling generous so I'll tell you. They're great listeners, professional, personable, knowledgeable, consistent and they anticipate your needs. For example, I just inquired of Deante about life insurance and I had in mind to compare whole life vs term , I didn't have to ask him because he automatically provided the information. He also noticed that my birthday will be tomorrow and wished me a happy birthday in advance and explained premiums are based upon your age when you initially enroll. I talked to Kailyn a few minutes earlier to make my payment in advance of autopay. She was cheerful just like every agent that I've ever spoken to at Mr. Barnes' office. I don't know how Mr. Barnes vets potential employees but he needs to teach this skill to other employers and industries because customer service, including in the medical field is desperately lacking when it comes to hiring people who are emotionally intelligent. I pray that Mr. Barnes becomes prosperous to the extent that he can send his agents on all-expenses paid holidays(vacations). Quality and Customer First Service- I'm here for it!!!

We have had policies with them for a couple of years. Craig and team are great to work with…read more Super easy to get in touch with via calling, emailing, or even a quick text. Very responsive when you have a question or need to make changes to your policies. Great, honest folks who I'm happy to do business with.

Paul is the best agent I have ever worked with. He makes sure you understand your policy and…read morediscuss any changes that may be needed. I would recommend him to anyone looking for insurance services.

Stay away!!! He's a total scam artist! State Farm should take away his license. He recently stole…read moremoney from me by calling his credit card company to dispute charges after signing a contract. He should not be in business

Bob unfortunately let me down 3xs with flooding. A crew was send over and tore up the place then…read moreBob changed his mind Now company wants me to pay 12k My advice is look for another agent or company. This could happen to you and its not fun

Bob and staff are the best. They never let me down. I only have small policies, but they go way…read moreup and beyond great customer service for me. I highly reccomend this agent and staff to all. Thank you Bob.

We have received excellent service from Tiffany Kamara's Allstate Insurance agency. Ms. Kamara is…read morevery helpful, patient, and always gives the best advice, helping us get the most appropriate insurance coverage at the best possible price. She is great; we always feel comfortable talking with her, as she is practical and down to earth and knows how to get the best insurance plan for her clients through her Allstate Agency. I definitely recommend her; we are extremely happy with her customer service and professional advice.

I worked with this company for my renters insurance. They seem patient and give quick responses…read more Lauren Moss was my agent and she did a great job at explaining my coverage. She also quoted me for auto insurance, which I will be switching insurers soon.

I don't know if this is the correct agency or not, but hopefully it is and if not then I hope it'll…read moreget to the right place. I don't know how many insurance reps there are in Chicago named Sassy, but she gave my wife and I the best customer service experience either of us have ever seen, and we both work in the industry. This woman is a GIFT

After being with this company for 8 years (always full coverage), they decided to not renew my…read moreinsurance. They said that I have filed nine claims. I have NEVER filed a claim. I was told that they cancelled me because I used roadside assistance. Now I found a different insurance carrier and cancelled the policy a few days early. Now they are sending me emails to come back to them? Are you kidding me ?!? Progressive will never see another penny from me

Great customer service, knowledgeable agents, & loads of incentives.read more