I have a front load washing machine that needed a bellow replaced. The quote from GE was almost…read more$300 to fix the problem (including the part). I watched a Youtube video on how to do it myself, ordered the part I needed online at a discount, and then realized I had no idea what I was doing. After watching the video again, it was definitely something I could do, but could possibly take all day or more. Someone with experience could probably be done in less than an hour. I weighed my options and called around to some places for quotes. Some of them wouldn't even do the job unless they provide the parts... I know that scam. Others were offering reasonable quotes for the job, but then would mention a service fee, travel fee, or some other variable that could make it $30-$70 more. I had left a voice mail for Atlantic and when I got a call back, they already had a quote ready of $95. I thought for sure she was about to hit me with a menagerie of additional fee's like everyone else, but that was it... $95 flat. They had an appointment a couple days later so I booked it right away. The repair guy arrived on time and went straight to work. He did a great job and worked very quickly. I ended up having to switch out a power cord on the dryer and hook everything up. I should have asked for a price on that because he rounded it up to $150 total for the whole job, but other places were quoting more than that for the original repair alone. At the end of the day, I still saved over $100 from buying my own parts and using Atlantic Home Services for the labor.

Fantastic customer service with Atlantic. I found them on the NextDoor App and am so so glad I did…read more My washer died and I called at 0800 to schedule a call out. 11am, Jim arrived on the button. Assessed the situation, $85 and texted me with a quote a couple of hours later. Installed the pump. Dryer shaft broke following day, Jim came again pronto, diagnosed the disaster with no charge. Advised I need a new washer. I offered the part back & they returned the cost of it. Unbelievable. They are a fantastic service. I cannot praise them enough. Then I got a courtesy call from Sherry to ensure that everything went ok. So if you need an appliance diagnosed & fixed for whatever reason Atlantic Home Services are your people. So glad we have this business in Mt. Pleasant.

Personable, knowledgeable, and dependable. They know their business and help guide you to the right…read moreproduct based on your needs. Will use again.

I bought a refrigerator from them September '20. Chuck Smith was my salesman. They were nice to…read moredeal with, had it in stock and delivered it the next day. The deliverymen showed up on time, removed the old refrigerator, installed, and set up the new one, and took time to show me the bells and whistles. A couple hours later it started dropping ice cubes and I realized it didn't have an ice bucket, so I put a large mixing bowl underneath the ice maker. I called and spoke to Chuck about getting one. His response was he had no clue what could have happened to it. He checked the floor models and there were none in those refrigerators. He called back later and said he left a message with the manufacturer's rep and asked him to send one, and would get in touch with me when it came. 5 months later, 4 phone calls, and stopping in twice, still no ice bucket. Every time I speak or stop by - "We'll check and follow up". Haven't heard from anyone yet! I know it's just a plastic ice bucket, but I shouldn't have to have a metal mixing bowl in the freezer to catch ice. If you can't take care of the small easy details......... BTW - The second star was because the delivery folks were so nice To the point I gave them a nice cash tip

The technician came out to diagnose the issue with my LG refrigerator and confirmed that the…read morecompressor is dead and needs replacement. I asked him to proceed with the repair, but he refused, stating that he "doesn't like to replace compressors on LG refrigerators." He couldn't even provide an estimated cost for the job. So, just a heads-up to anyone considering calling this company: there's no guarantee they will actually fix your appliance. You'll still have to pay the diagnostic fee, and then potentially turn to another company, pay a second diagnostic fee, and get the repair done properly.

First, the company appears to go by Derek Appliance - the text from the service guy (Derek) said…read more"Hero". No service report given to us - the person answering the phone said that they would have to ask "upper management". Came, appeared to fix problem (very loud noise when convection oven turned on)....but when we turned on that evening, new noise - sounding like the timer buzzer. Called back - and charged us for a second service call! And - our call was not treated as a priority. It works now, but.....

John Cook and his guys are multi-talented and have exceeded our expectations on all of the work…read morethey've done for us.

Installed some lighting for us, responded quickly, scheduled right away and arrived when expected…read more Will not hesitate to use John again.

Good service. Fair price. I'd use them again for my next appliance…read moreissue..................................... End

BEWARE!!! Two techs showed up to look at my deep freezer that wasnt cooling due to the door being…read moreleft open. They found ice on the coils. They asked for water to use in their steamer to defrost then asked for a towel. When he finished repairing, he wanted to charge $190, which he never disclosed before starting the repair. I argued with him since I was quoted $49 for the consult fee. He tried to say defrosting the ice is one labor and unclogging the drain is another, then made it seem like he's doing me a favor and dropped it to $125. I reached out to management and it was useless, he said he cant do anything to help. DO NOT USE THEM, THEY TAKE ADVANTAGE OF PEOPLE.

What a wonderful, knowledgable person! He arrived when he said he would, diagnosed the problem,…read moredid a temporary fix, and was back as promised 2 days later with the part to replace the fan in my refrigerator. I totally trust this company and will always call on him when I have any type of appliance problem. This is a one-man operation and he does stay busy, so be patient when you are trying to reach him.

I'm telling what a great guy to come and repair your appliances. I was a little ways out from his…read morenormal area that he focuses on. This is his "retirement" job to stay busy. Very high quality repairs. He is a one man operation, so there are limits. Please be cognizant if that. The Repair: GE clothes washer ~10 years old, not draining and getting stuck on pause He came in and listened to what was going on and then decided to crawl underneath to get a closer look. He deduced that the drain pump wasn't working. After pulling it out he opened it up and discovered that the pump didn't feel right and showed me his findings. He ordered the part and would not accept payment until the repair was complete. A couple of days later, part in hand and first thing in the morning he shows up and puts the pump in place, and WaaaaaaLa! He put the washer through all the setting and showed me that it was working. Between both days, he probably spent an hour and fifteen minutes total. Great to have a working washer again! Oh, and not spend a bunch of money on a new machine.