Good service. Fair price. I'd use them again for my next appliance…read moreissue..................................... End

BEWARE!!! Two techs showed up to look at my deep freezer that wasnt cooling due to the door being…read moreleft open. They found ice on the coils. They asked for water to use in their steamer to defrost then asked for a towel. When he finished repairing, he wanted to charge $190, which he never disclosed before starting the repair. I argued with him since I was quoted $49 for the consult fee. He tried to say defrosting the ice is one labor and unclogging the drain is another, then made it seem like he's doing me a favor and dropped it to $125. I reached out to management and it was useless, he said he cant do anything to help. DO NOT USE THEM, THEY TAKE ADVANTAGE OF PEOPLE.

The technician came out to diagnose the issue with my LG refrigerator and confirmed that the…read morecompressor is dead and needs replacement. I asked him to proceed with the repair, but he refused, stating that he "doesn't like to replace compressors on LG refrigerators." He couldn't even provide an estimated cost for the job. So, just a heads-up to anyone considering calling this company: there's no guarantee they will actually fix your appliance. You'll still have to pay the diagnostic fee, and then potentially turn to another company, pay a second diagnostic fee, and get the repair done properly.

First, the company appears to go by Derek Appliance - the text from the service guy (Derek) said…read more"Hero". No service report given to us - the person answering the phone said that they would have to ask "upper management". Came, appeared to fix problem (very loud noise when convection oven turned on)....but when we turned on that evening, new noise - sounding like the timer buzzer. Called back - and charged us for a second service call! And - our call was not treated as a priority. It works now, but.....

They responded quickly to our oven issue, came and diagnosed the problem and kept us informed…read morethroughout while waiting on the part. They were very easy to work with. Price was reasonable. Thanks!

Highly recommend. Nick came in the time window they promised. Investigated the problem and repaired…read morein 15 minutes. Nick was a real gentleman.

I was referred to Carolina Appliance by KitchenAid for warranty service. I live on an island and…read moreprovided clear, detailed instructions on how to reach my address. Carolina Appliance scheduled and confirmed the appointment, sent reminders, and I stayed home from work to meet the technician. On the day of the appointment, they called to cancel and said they don't service my area. Afterward, I received a text asking for feedback, so I left an honest review describing what happened. A man from the company then called me in response to my one-star review, verbally insulted me, and used profanity. When I tried to explain why this was frustrating from a customer's perspective--and share information that could help them improve their process--he made it clear he didn't care. This didn't have to go this way. A simple step like reviewing the address and special instructions from the manufacturer before confirming an appointment would prevent wasted time for both customers and employees.

This company was by far the worst company I have EVER dealt with in my life. Lowe's referred this…read morecompany to me when I started having issues with my refrigerator. 9/15/26 First called for service when refrigerator started making loud noises. 10/3/26 Owner called a to see what the issue was before he reached our home. I told him about the noise it would make several times during the day. When I told him it wasn't making noise at the moment he said he couldn't come if there was nothing to hear instead of trying to determine what the problem may be. 10/8/26 Second service request when refrigerator completely stopped working. 10/11/26 Showed up and took broken part. After several text messages and phone calls I was told on 10/30/26 the part was ordered 20 days ago and still hadn't come in yet. 11/7/26 They had the part but they called and cancelled because their truck had broke down. 11/10 26 THEY BROUGHT THE WRONG PART!! The owner and his wife were both rude and hateful. I never heard from them again. Do your research before using this company. You'll be glad you did.

I first called 911 appliance repair and scheduled $110 service visit then I saw Total on Yelp and…read morecalled. Becca said it would be $85 for the service visit and they could do it today. I scheduled with Becca and canceled tomorrow's 911. Glad I did. Cody came and found the problem immediately but it required a part he'd get, so off he went and later came with the part and fixed that leak so we were making ice again but before he left he tried the water and that too would leak. Had to get another part but fixed it all. Very professional and kind. Highly recommend Total Appliance Repair, you'll be glad you did.

Called Total Appliance Repair and they were able to come out same day. Cody came out serviced the…read morerefrigerator as it was not getting cold. Very reasonable priced and professional for the service call and maintenance performed.

Totally Awesome!!! On time and extremely knowledgeable…read more This should be your only call.

From the owner: We’re Tidal King Appliance Services, a small, local,…read morefamily-owned business with over 10 years of experience in residential appliance repair. Our mission is simple: to bring back genuine, neighborly care to every service call. We take pride in honesty, integrity, and delivering real value, treating every home like it’s our own. With trusted service and royal results, we combine expert repair skills with a personal touch you can count on—because you and your home deserve nothing less.

Seller sold misrepresented part and wouldn't return it. Stay away from companies that won't back…read moreup their product and have their own, odd code of ethics. I am a homeowner who bought a apart Mr. Arie Rom, owner of 911 Service Today represented as "Main Control Board WHIRLPOOL W10398151 CNTRL-ELEC." The unit was described as follows: "New: A brand-new, unused, unopened, undamaged item in its original packaging..." The price for this unit was $182.30, which they kept. But when it arrived the part was not in the original packaging as Rom's company had stated it would be. Itt certainly was not new. Most importantly, the part was not the one that we requested. The actual part sent to us on the sticker shows W10-25 4619 688 03721 which was different that the label on the box (which was obviously repackaged) shown as "Factory Certified Parts" for a curious reason. Whirlpool couldn't even identify what the part was when I shared with them the number and the picture of the part. When I asked Mr. Rom for a refund due to this "mistake," Mr. Rom said it was unreturnable. From my guess, "911 Service Today" "services" old appliances, then take the control boards and resell them on Ebay -- or at least that is what I think they did in my case. I was one of the customers who bought their Ebay item, a control board advertised as an original and new Whirlpool product, with a Mr. Rom thought there would be no consequences. Thanks to Yelp there is.

I was able to get an appointment to repair my freezer within a couple of days. Andrew phoned ahead…read moreto let me know when he was arriving. He quickly diagnosed the problem and fixed the leak and while he was at it, found that the freezer drawer was not closing correctly so he fixed that as well. Two weeks later, my drier is making a funny noise so I guess I'll be calling them again.

Purchased a Speed Queen washing machine there, a couple of years ago. Great product, great delivery…read moreservice. Please re-think the big box stores like Home Depot & Lowes. I had nothing but headaches trying to purchase a freezer and then delivery date promised was pushed back another week. Today it was delivered and it doesn't work properly, another headache trying to get it picked up and refunded. (Kudos to HD manager for getting that done for me after a mess with the 3rd party delivery people that couldn't be gotten ahold of). Sooo then I had to try to find another one... my son said "go where you bought the washer" So I called and Sandra looked through all the inventory and found the Frigidaire freezer I was looking for, put it on hold for me until I could get there. She is so helpful :) Delivery is all set up too...and it's not taking 2 weeks! Remember our local small business owners...we need them

Helped find a microwave that fit inside my cabinet. They were very helpful . They even had…read moreinstallers that did a great job