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    James River Equipment

    5.0 (1 review)
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    Services - James River Equipment

    Farm equipment repair

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    9 months ago

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    Salisbury Power Equipment

    Salisbury Power Equipment

    (5 reviews)

    These people are crooks!! They put a new belt on my riding mower last season replacing a 15 year…read moreold belt. The new belt only lasted one season. When I called them about it I spoke with Andrew. He told me they don't warranty belts at all and they don't work on my brand of mower so there is nothing they will do. I asked to speak to a manager he said he was it and would not give out any information to the corporate office or the owners.

    I wish I could give a zero. Bought a lawn tractor that was highly recommend for the size and type…read moreof yard we have. So, have had it 3 yrs. The 1st year it wasn't working right took it back and there was an issue with the carburetor. Got it back told it was fixed. The very next day the problem was still there. Again took it back to have it fixed. Rinse and repeat a 3rd time. Finding out that they ended up making the problem worse and FINALLY it was fixed. Took them almost a month to get it right. The next year it worked fine. (I do my own service Much cheaper and very easy to do). Now to today. And yes I know that Covid-19 impacted some of the timing, But I took it in before all the shut downs and was told it would take 2 weeks just to look at it. Ok whatever. Mind you the night before I took it in I changed the oil, spark plugs and air filter like I do before every mowing season. They finally got back to me with the problem and call with the estimate. The lady who called me told me what the main issue was then proceeded to tell me the air filter was dirty. I was livid. I changed it the night before and I didn't even run it. Told her they were lying to me and wanted to charge me an additional $150.00 for service. I told her no. Just fix the main issue. 2 more weeks past I finally got the mower back. They said it was fixed and when the guy started it, it was making the same noise. I was told it was because it was cold. Could kinda understand that. Then the Mechanic said that my fuel filter was black and needed to be changed. I asked him why I wasn't told this when the estimate came in and he said The lady told me. UM NO she didn't. She said AIR FILTER that I knew didn't need changed. He basically told me I was lying, that he was listening on the call. Well he must be deaf then cause my husband was also on the phone and very upset cause the lady kept saying the AIR FILTER not the FUEL FILTER. UGH. I looked at the fuel filter and it is as clear as water. And the mechanic (Andrew) told me it was black....... There is no black color anywhere. They never had their facts right. It took a month to get it back. They were extremely rude and argumentative and to call me a liar put me over the edge. I will NEVER go back there, EVER. I have NEVER been treated so badly in my life.

    James River Equipment - autopartssupplies - Updated May 2026

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