Unfortunately, I cannot in good conscience recommend this tree company…read more While the price was good and they came and removed the tree very quickly. The problem is that they run through a call service. The number the arborist/estimator contacts you from is a no response text. My husband and I weren't happy with the total outcome of the job and wanted someone to come and look at it. Called twice was told the first time the arborist would be there the next day to look at it. He never showed or called. Called again days later. This time the call service told my husband the arborist would call him back to discuss what we felt wasn't done. Never heard from them again. Except via email to repost the invoice to get paid. Won't be using them again. After posting this review on Google reviews they contacted us multiple times. My husband had already spent two full days cleaning up their mess. They should have contacted us back when we had called repeatedly not when they saw the review. That is not how it should work!

used them twice in the past but now they were sold and not good. bad communication between their…read moredepartments and kept emailing and text ing me being pushy. I had them redo the proposal with a discount and taking out a trimming for a shrub ($300) once I paid the deposit I didnt hear from them and I had to contact them. They said 2 weeks or so. funny the scheduler before that said they had a crew ready even before I paid the deposit. a crew showed up wo notice and did the work. of course the same day they asked for a review and sent the bill

This was a really, really good experience…read more I noticed that a tree was uprooted and had a real concern that it would fall on a busy street. I reached out to a few companies. Sven was the first to respond. He offered to come out immediately after normal work hours for a free quote. He thoroughly inspected the tree and assured me that it wasn't in imminent danger of falling over. That night he sent over a quote that was substantially lower than I had feared it would. He scheduled the job for the weekend, showed up on time, and just worked solidly until the job was done. Pretty much a flawless transaction. We'll use him again for sure.

We first contacted Tree Lion through Yelp after a tree fell and affected multiple neighboring…read moreproperties. Initially, they indicated they could come out on Saturday, July 4, but the estimate was ultimately confirmed for Sunday, July 5, between 11:00 am & 12:00 p.m. I was coordinating the appointment on behalf of a loved one. Because the property owner doesn't live at the affected house, they traveled from another part of the city and rearranged their schedule specifically to meet the estimator. We also learned that the neighboring property we initially believed the tree had fallen from is vacant, making it even more important to determine responsibility and move the process forward. Unfortunately, no one arrived for the scheduled appointment, and there was no phone call, text, or Yelp message to let us know they were running late or needed to reschedule. We understand that delays and emergencies happen, but a simple courtesy message would have been appreciated. The lack of communication wasted people's time and delayed addressing a situation affecting multiple properties. Based on this experience, I cannot recommend a company that confirms an appointment and then fails to show up or communicate with the customer.

I would recommend saving your $75 "consultation" fee and just work with your landscaper or whoever…read moreis going to actually do the work. Keystone doesn't do the work just consultation then you have to work with your landscaper that basically tells you the same thing (I wasn't deceived on this just an fyi) . They came out just looked at the ground said it's too wet didn't actually test it or dig any soil out....my landscaper came out a few days later did a thorough test and determined a different solution. I wasn't going to review as not really on them as they did their " consultation" but when I tried to just discuss this with a lady when I called them back she was almost comical rude in response, wild...

I asked Keystone to prune my flowering pear tree and was disappointed with the result. I thought it…read moreshould have been pruned more. BUT, when I called (spoke to Lynn) and expressed my disappointment, I did not get an argument or a disinterested response. I was surprised and delighted when Lynn told me they would come out again and wanted me to be happy with the work. They have been in business for 50 years, it is a family business and they care about their customers. Imagine that in this day and age! Lynn said the arborist would call me that afternoon, and sure enough he called. Herb came to the house on Saturday morning, explained why some of what I wanted done would not be good for the tree, and said he would be back during the week to do some additional trimming. As he said, you can always cut more but you can't put it back together if you cut too much. I am very happy that I picked Keystone for my tree work and I plan to use them for years to come. I would highly recommend them to anyone who needs the services of an arborist!

We had three stumps ground out in my front yard. The quote was reasonable and the work started on…read moretime. Professional work, chips were removed and all surface roots were ground out. Highly recommend this company for anyone looking for quality work.

They removed snow from our driveway and walkway after a week, when most of it had turned to ice…read more Their service was excellent and quick. They came the same day we requested service and didn't inflate prices, even though demand was very high. I would definitely recommend their services!

They are wonderful and Jennifer is the best. Fair and honest and reliable. They trim trees and…read moregrind stumps and remove fallen trees.

I have used O'Brien Family Tree Service for many years, and they never disappoint. The crew is…read moregreat, their prices are reasonable, and it's easy to get a quote and make an appointment. A very professional company and staff.

Great plants, well cared for and acclimated to the local area. Reasonable price and planted nicely…read moreexactly where I wanted. A multi-trunk magnolia and two weeping redbuds. Couldn't recommend Highland Hill more.

Several years ago I had multiple cypress trees installed on my property. It was a great experience!…read moreFast forward to today one of the trees has died. I went on the website and contacted them via email as indicated on the website. I had a couple back-and-forth conversations with Bill and I requested them to come out and replace the dead tree. He never replied. I'm fully willing to pay for this however I just need somebody to do the work. I then called and Bill answered the phone. He said he's very busy but to text him my address and one of his sons would come out and take a look to see why my tree died and to replace. That was two weeks ago and still no response. I'm taking my services elsewhere and will never use them again due to the poor customer service.

We needed 7 pine trees removed and stump grinding. We got a couple of estimates. Freddys was the…read moremost reasonable estimate. We also had good communication. We are happy with the work and will use again.

Timely, efficient, reliable and affordable! Will use again and have referred to friends.read more