I need to give a HUGE thank you to Joe and Reginald. I came into AutoZone yesterday after my car…read morehad decided it was simply not going to participate in life anymore, and I was stressed, tired, and very much over the entire situation. These two were fantastic. They tested everything and figured out that my battery had a dead cell while my starter and alternator were fine, and got me taken care of with a new battery. But what I appreciated just as much as getting my car running again was how they treated me while they were doing it. They were friendly, funny, patient, and genuinely seemed to care. People are quick to complain when they get bad service, so I think it's just as important to speak up when people go out of their way to give great service. Joe and Reginald absolutely did that for me. Thank you, gentlemen. You helped more than you probably realized.

They did an amazing job. I'm a single lady and they installed a replacement battery for me. My…read morebattery is located under the passenger seat, therefore making difficult for me to do myself. I'm so thankful to them. I was leaving for a road trip and so happy to not have to worry about being stranded on the highway. Thanks for amazing customer service Karen

I went up to O'Reilly's to get a new battery for my key fob. When I have gone in the past it takes…read moremaybe 10 minutes. We were there for 45 minutes. The employee almost broke my key, and then put it on upside down. Can't get into my car. Had to have someone bring my spare up to the store so I could leave. Still had to pay for the battery. Manager was rude. Workers were rude. Extremely dissatisfied and disappointed in this experience. I would not trust this location ever again.

Came in with a battery they tested for me determined it needed to be replaced and did it super…read morequick. Thank you for the help Marco and Brittany.

I am writing to report a highly concerning experience at Advance Auto Parts. During my visit, the…read morelevel of professionalism was unacceptable, and staff were unable to provide knowledgeable assistance when asked basic questions. More concerning, I overheard conversations among individuals in the store that raised serious questions about the legitimacy and conduct of personnel present. These discussions, combined with the overall lack of professionalism, changed my trust in Advanced Auto Parts, a previously trusted auto store in the area. This experience has significantly impacted my trust in this location. I strongly urge management to investigate this matter, ensure that all staff are properly vetted and trained, and take immediate steps to restore a safe and professional environment for customers. The store was well stocked and clean, but there were no customers. I read other reviews and was surprised that the store was so empty.

Many times, I got the wrong parts. Or, purchased parts online, just to realize the store does not…read morehave one in stock, even though the system shows several on hand. Much higher prices compared to competitors.

Excellent customer service, nice waiting room with snacks while you wait. Schedule your appointment…read moreahead of time, it reduces the amount of time you have to wait. Very accommodating.

Will Lewis, General Sales Manager at James Wood Cadillac ... and all that support him are nothing…read moreshort of SUPERSTARS!!!! I wish I could rate Will a 1000. I bought a new Cadillac from James Wood a few months back. I was having a supply chain order issue from Cadillac, trying to get parts for a repair. Will Davis stood by me the entire time, made sure I was not without a car to drive and I honestly felt like he cared, along with my sales person Rossie Sewell and the service manager, Brandon. My car is back with me, running better than ever. Love Love that I bought from James Wood Cadillac ! Feel confident that if you go there for your vehicle needs, you will be taken care of !! Thanks again Will (and Brandon and Rossie). You guys rock!

I have purchase two bed covers and (on two trucks) and a set of ranch hand bumpers. They provided…read morevery good prices, and fast service / installations. Quality work. AND I stopped by a couple years after my last purchase to ask about some adjustments I needed.... Well, they asked if I had 10 minutes to wait and they took care of them. No charge. This is the kind of place that I will continue to do business with. PS. I live in Frisco but it's worth the drive!

I went to get my 1995 ford F-150 windows tented, was welcomed with great customer service and over…read moreall a great experience and my trucks windows look amazing. Definitely recommend going to Line-X for all your car needs.

Dirk was absolutely wonderful--knowledgeable, patient, genuinely kind, and incredibly helpful. He…read moretook the time to guide me through exactly what I needed, explained everything clearly, and never once made me feel rushed. Beyond his knowledge, what really stood out was his warmth and consideration. He has such lovely energy and was so generous and forthcoming with his help. This O'Reilly has officially become my favorite auto parts store. It's actually a few miles farther from my home, but I'll happily drive the extra distance because of the experience I had with Dirk. He is truly an asset to the company and exactly the kind of person who creates loyal customers. Give this man a raise! Thank you, Dirk, for making my experience so easy and genuinely pleasant.

This Oreillys is the best. From the Store Manager all the way down, this place has more than just…read morecashiers like most auto parts houses nowadays. They'll take the time to find you the right part, the first time. Thanks to everyone at 3601 E McKinney for always going above and beyond. -Andy L.

I am a newbie RV owner. I needed to have a service done to my RV to get ready for an upcoming…read moretrip. I searched RV service shops around DFW area and noticed American RV inc had a good reviews. I called and talked to Dave, the owner of American RV. All I can say is Dave is a Hones man. As long as I owned a RV, he will continue to have my business...

Oil change and oil filter Nice fellow…read more Good location. Off freeway Brown building off the frontage road .

Completely ridiculous. I scheduled an appointment for a check engine service while also providing…read morethe code for what was wrong with the car and what needed to be fixed. I was charged the diagnostic fee for the service. My service manager was not communicative at all. After six hours of waiting to hear about how long my car would take to be serviced, I called the dealership only to find out they had to order the part and it wouldn't be in for four days. So I was left in the dark and would have waited all day without knowing my car wouldn't be ready. I have a service contract that should cover any damages from bumper to bumper while in the warranty guidelines. But I was told it wasn't able to be applied because of 'outside damage' when my car has absolutely NO damage to the outside of the vehicle. It has never been hit by anything or had any damage done to it in the years I have had it. Completely ridiculous interaction and the way they run the service department.

This is a service department, lack of customer service and finally Jeff Eckert review. I would…read moreprefer to leave no star but the system does not allow it. On January 23rd, 2025 at 4:50pm I received my confirmation email from Eckert Hyundai confirming my February 6th, 2025 7:30am service appointment. You have to include the purpose for the service visit therefore my included: Engine Performance Diagnosis (Running Rough, Other), vehicle jerks during take off, also need sunroof seal repaired, wind noise heard during highway driving. So with that information you would think they would know which tech(s) they needed to diagnosis my vehicle. I actually dropped my vehicle off the day before on February 5th, 2025 about 5:00pm, my thought was they would have my vehicle there ready to go first thing. My first issue was when my service advisor checked my vehicle in and informed me that they hoped to get to my vehicle within 1-2 days. I was a bit surprised by that because I had an appointment and I assumed the idea behind setting appointments was so that service department had an idea on what was to be expected on any given day. I mean they had approximately 12 business days (and yes that does include Saturdays) to plan for my arrival. Even though I was not happy about being told it might take them 1-2 days to get to my vehicle I left it anyway. Obviously hoping for the best. Well, February 6th came and went with no communication from my service advisor (admittedly I was annoyed) but to be fair she did say 1-2 days. On February 7th at 11:38am I sent a text to my service advisor asking if my vehicle had been looked at yet. She responded at 11:53am advising it had not been looked at yet. At 12:00am I asked if my vehicle was going to be looked at today. At 1:37pm I received a response back apologizing for the late response and that I was next to be looked at and that she was hoping it would today and if not then it will be Monday. To be honest I did not respond because I was again annoyed but I also was never notified that my vehicle had been looked at. So now we are at my second issue! Why do we make appointments and then have to wait days after that appointment for our vehicles to be seen? I arrived at the dealership on February 8th about 9:30am and picked up my vehicle. I did that because the lack of communication was horrible and I did not have any faith on when they would actually get to my vehicle. Before leaving I made it a point to stop in and asked to speak to the General Manager. I was directed to Jeff Eckert's office. I will give him some credit because he did wave me into his office when I motioned to him through the glass wall. I introduced myself and went through my experience and asked for some explanation on the expectations of them getting to a vehicle when an appointment has been made. He explained that it does depend on why the vehicle is in and when that specific tech(s) is available. He also mentioned the 1-2 days just like the service advisor did. We were now into day 3 (and yes I am counting Saturday because the service department is open) and my vehicle had still not been seen. I informed Jeff that I was not happy about my experience and did not understand the point of making appointments. I explained to him that I actually purchased my vehicle from them and that I have actually scheduled service appointments before and that those experiences went well. Here is my third issue. He took down my contact information, he actually looked on his computer (I am assuming he looked up my purchase and service history) and looked me in the eye and stated that he would get with his service manager and that they would contact me on Monday (February 10th). Well I am now writing this review on Tuesday (February 11th) at 7:25pm and not a word from anyone at Eckert Hyundai. Jeff Eckert you dropped the ball sir on your customer service, when you look a person in the eye and shake their hand and make a promise that someone will call, then you should call!

Brought our new to us 2022 Jeep Grand Cherokee L in for warranty repairs. A new headlamp assembly…read moreand valve train noise. I also bought four new tires and a four wheel alignment. A+ on the headlamp replacement, tires and alignment. F- on the valvetrain noise. They ended up replacing all our rocker arms and lifters. And it worked. So why am I unhappy about this part of the repair? Because the vehicle was returned to me as if completed. Yet it had loose wiring harnesses, an unsecured coolant line, and they'd lost or misplaced my engine cover which is more than merely for appearances, it dramatically reduces engine noise in the cabin. The worst was yet to come. When I told them it was difficult to reach anyone on the phone and when I finally did, I was told my car didn't have an engine cover. In the end it was very frustrating experience and I am left wondering if other customers have been sent home with unfinished repairs or missing parts and just don't realize it or worse, were gaslit into believing an untruth. I will say that once I was able to get the attention of the service director the experience changed for the better and I am hopeful he will be more involved in the day to day of the shop going forward. While I cannot recommend this dealer and will use a competitor for service going forward, I am hopeful others will have better experiences and this will just be a learning opportunity for the dealer.

This place sucks! It used to be good and went down hill quickly. Bought multiple vehicles here and…read morealways came here for service. Never again. HARLEY my service advisor has no communication skills. I tried calling multiple times and texting her service number and I got no response to my questions. I called and asked for pricing and was told they had a $59.95 oil change special. I asked how long it would take to get an oil change today if I come in at 1pm and was told it should be about 30 to 45 minutes. (Normal timing) I got there and the price was different, asked about the special and was told there isn't one. I told her I had just spoken to someone that told me they had a special. She seemed annoyed that they told me they had a special. (That that was a call center who told me about the special and that they shouldn't be doing that). Then she proceed to try to upsell me an oil change package. When I asked questions about the package she had no answers to my basic questions regarding the package. IT TOOK THEM 3 HOURS to do a basic oil change. I have friends that express similar concerns with they took their vehicles in for service.

Great customer service! Excellent lobby and super fast/efficient. Came for a recall and they took…read morecare of it!

We purchased a used vehicle from Drew Gibson at Honda of Denton. He was a wonderful…read moreYoung man, did a great job assisting us with our purchase. I highly recommend Drew, and the team at Honda of Denton, for integrity and courtesy.