I went to Autozone in Prosper this afternoon thinking I needed a new battery. I had to get a jump…read morejust to get home from work. Marcos tested my battery and said it's good. He then preceded to clean all the residue off my battery with a mini brush and multiple battery cleaners. Long story short it works like a champ! If you need service go here and work with honest folks!

Obviously never a nice experience when your battery dies. The staff was so nice and friendly. They…read moredidn't have my battery the called over to little elm for me and had them hold the battery I needed. The staff at little elm was also very friendly. The gentleman who checked my battery at Prosper absolutely saved my mood for the day. Highly recommend this place.

If I could give negative stars I would give them all DO NOT…read morePURCHASE FROM COMPANY Fraud fraud fraud fraud fraud - cómo se dice ? Oh yeah FRAUD They say they got good quality engines but they don't have nothing just a load of fraud Told me they'd return my money but it's been 90days now and crickets

Poorly..no communication. Received my 1150 have no transmission and not yet to get my my…read morerefunded..horrible experience...run..run..eun...Rose Stewart and Henry Grant are not to be trusted.. I will be pressing charges and doing everything in my power to resolve this issue..

Can't say enough about their professionalism and deep knowledge. Not only will these guys save you…read moremoney over the dealerships, based on my experience with the Dallas area dealers this technical team is head and shoulders stronger.

The only place you should have your BMW serviced at! Coulter is extremely knowledgeable and honest…read more The shop is clean and his staff is great! The attention given to my car and service was one of a kind! Thank you!

My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

I went to see why the check engine light was on my car. An employee named Scar helped me. She was…read moreawesome , she hooked the machine to my car and told me what to get. I couldn't install the cap so I went back inside to get her help. She helped install during the May afternoon weather. She's amazing!!

Curtis was great help! Very professional, knew exactly what he was talking about, and helped us…read moresuper quickly! I went to the auto zone by Kroger, and had a bad experience. Curtis made up for it, and this will be the location I always go to! He goes above and beyond for customers.

Brenden. Thank you for your patience and help. Really need that tonight . Great store , clean and…read morefull Of good Vibes . Thanks a million .

This appears to be a new O'Reilly Auto Parts location. It's on the west side of Custer, just north…read moreof the Virginia Pkwy. The employees were friendly when I visited, and parking was good. They don't carry -- at least I don't think they do -- the German motor oil I use in my car, but was able to get something else in a pinch. Glad to have something close by if needed.

Arrived at the store 5 minutes before they closed to have my battery checked. Verified it was a bad…read morebattery. Bought a new battery for $260 at 9:00PM (closing time). After the transaction was complete, the person just looked at me. I asked if he could change out the dead one for the new one. He said I could come back tomorrow when they opened and they could do it then (because it was past 9:00PM and he was tired). He had time to jump my car so it would start. It took 5 min to change the battery myself. CUSTOMER SERVICE IS SH**TY HERE. Go down the road to Prosper to Auto Zone (Great Customer Service there).

i waited for about 20 minutes for them to sell me a battery…read morefor $308 then proceeded to tell me they couldn't put it in for me. they told me to go down to kwik kar and have them do it. keep in mind, my battery is completely dead. this was the most frustrating thing i have dealt with in a while. people were so rude and had no personality. one worker walked away during a rush and i didn't see him for the rest of the time. horrible and annoying.

Would rate 0 if that was possible. went into get an oil change and rear turn signal replaced - was…read moretold the turn signals were good (even though it was actively not working) and even have the printed report confirming that. After about a week, got a low oil notification. Called and was told "you must have a leak, you can come back and we can check it out and you can pay to add more if needed". Went to a different shop, was told they had changed the oil with the WRONG oil, they didn't change the filter, and both of my rear turn signals needs changed. Paying for a second oil change now. Also needed coolant and wiper fluid. Obviously they don't know what they're doing, or at least the crew working the day I went in didn't.

Took Honda Civic Sport for oil change and noticed the oil level on dipstick was nearly a quart low…read moreafter oil change at this Walmart location. Made sure to check the level before driving off and because oil level seemed lower than expected after previous oil change service at the same location. Technician topped it off to the correct level and noted that they had looked up the wrong engine (which had a lower oil capacity) . Hence, the reason they didn't fill to correct level. The lack of any quality control, supervision, or expertise on something as simple as an oil change is perplexing.